• MyPhotoWallet

MyPhotoWallet

Write a Review

Overview

MyPhotoWallet has a rating of 3.4 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPhotoWallet most frequently mention good quality, and great gift. MyPhotoWallet ranks 2nd among Photo Sharing sites.

  • Service
    117
  • Value
    115
  • Shipping
    121
  • Returns
    73
  • Quality
    115
Positive reviews (last 12 months): 76.9%
Positive
10
Neutral
1
Negative
2
105
See all photos
How would you rate MyPhotoWallet?
Top Positive Review

“Amazing”

Monique G.
6/25/21

I'm so happy with the wallet I ordered was from my daughter to her dad and he nearly broke down crying and was quick delivery as well and especially love how you can put your own message on the back of wallet

Top Critical Review

“Absolutely terrible”

Ericka S.
1/10/20

Not only did it take a whole month but the product is garbage! What I thought would be a beautiful sentimental gift turned into a embarrassment. The photo aged my daughter and I by like 15 years. When contacting their customer service they did nothing to rectify the situation. They kept explaining their equipment that manufacturers their product. Absolute waste of money! Don't waste your money because 2 out of 100 people got a good product!

Reviews (255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (68) photo wallet (22)
Thumbnail of user kyrstenb3
1 review
0 helpful votes
  • Send Message
January 2nd, 2020

I ordered a wallet with a photo of my children for my husband as a Christmas present. The photo on the wallet wasn't as bad as some of the reviews I had seen after purchasing the product, but it definitely wasn't the quality that the company advertised. The wallet itself also isn't that good of quality, so I plan to order my husband another one off a higher-quality site. It definitely wasn't worth the money and I received the wallet late.

Thumbnail of user jonik66
3 reviews
1 helpful vote
  • Send Message
September 6th, 2023

Dont buy from them.
TERRIBLE CUSTOMER SERVICE
ITEMS WERE PURCHASED FOR A WEDDING, NEVER RECEIVED THEM
LEFT ENOUGH TIME FOR SHIPPING -according to THEIR WEBSITE-and NOTHING
HAD TO go find ALL NEW GIFT & have them RUSH SHIPPED ( an additional 40)
Their solution. 7… i also DONT NEED THE GIFTS NOW!

Tip for consumers:
Dont order from them

Products used:
Never received

Service
Shipping
Returns
Thumbnail of user myphotowalletc1
MyPhotoWallet c. – MyPhotoWallet Rep

We are terribly sorry for any disappointment caused “Joni”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user coolwalleti
1 review
4 helpful votes
  • Send Message
June 15th, 2020

This is the worst freaking company on the planet. I ordered a wallet months ago for father's day. I expected a delay but here an 2 months later and nothing has shown up. These people are so hard to get ahold of and make excuses like due to covid 19... blah blah. Never order from this lying cheat bag scamming company. They just steal you money. I'm coming with huge shoes to stomp a mudhole in these awful liars.

Thumbnail of user nenab12
1 review
1 helpful vote
  • Send Message
May 30th, 2022
Verified purchase

This is the worst place I have ever ordered from. You try to contact them. They don't answer back. Very very bad quality. Don't waste your time and money. Overall rating 0

Tip for consumers:
Don't waste your time and money!!!

Products used:
Very bad quality Wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmalinew1
1 review
0 helpful votes
  • Send Message
June 8th, 2022
Verified purchase

I ordered a wallet for my husbands first Father's Day and it is awful you can't even tell what the picture is. Their site also says FULL COVERAGE for product quality but they refuse to give me a refund.

Tip for consumers:
Don’t buy from them!

Products used:
Wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahd1997
1 review
0 helpful votes
  • Send Message
January 28th, 2023

Customer service assistant- Vivian Elsie.
This lady went above and beyond to help me with a after sales enquiry. Very prompt at responding. I will definitely be a returning customer.

Tip for consumers:
Ask to see a proof before confirming the order

Products used:
Personalised wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriias
1 review
2 helpful votes
  • Send Message
January 27th, 2021

I ordered this for a gift, was so worried about it coming out badly or something going wrong because I didn't know the website. BUT I TOOK A CHANCES! And guys let me just tell you. IT IS STUNNING! 10/10 would recommend.

Products used:
Personalized men's wallet

Service
Value
Shipping
Quality
Thumbnail of user kaylaa52
1 review
4 helpful votes
  • Send Message
December 17th, 2019

I was so worried after I ordered my husband's wallet because I failed to look at the reviews beforehand. Now I'm glad I didnt because I wouldnt have ordered. I made my order on Dec. 3rd and just received my wallet today on the 17th! Just in time for Christmas. I just got a sketch on mine instead of a real life photo sketch. Super happy with my purchase.

Thumbnail of user mikeh2623
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

My payment was supposed to be $19 with a discount and promo but paid $46. I paid on the 8th and I was supposed to get it on the 14th or 15th. My shipment was sitting in Austell, GA for days. I even reached thru the email and Instagram. My delivery time was supposed to be from 4-7 business day and I ordered on February 8th…I finally got it on the 21st. There should be someone to speak to. It was actually a good gift. If I were to speak with someone and have better delivery, I would try again

Tip for consumers:
Long wait for delivery

Products used:
Personalized Photo Moon Lamp 3D Moon Lamp

Value
Quality
Thumbnail of user myphotowalletc1
MyPhotoWallet c. – MyPhotoWallet Rep

We are terribly sorry for any disappointment caused “Mike”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user geniem19
1 review
0 helpful votes
  • Send Message
August 17th, 2023

Ordered a purse never gor a mock-up they print it when it arrived it was ripped and had holes in it. I email for a replacement or refund. They send another one same deal ripped and now had a fingerprint on the photo. Email them aslnd they offered 40% back. Got the 40% back but that 40% didn't include the 30 buxs in postage and handleing. So upset and disappointed

Products used:
$#*! $#*! .. and they don't talk english

Service
Value
Shipping
Returns
Quality
Thumbnail of user myphotowalletc1
MyPhotoWallet c. – MyPhotoWallet Rep

We are terribly sorry for any disappointment caused “Genie”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user terricamartin21
1 review
0 helpful votes
  • Send Message
May 28th, 2023

I went to order a custom wallet that had a picture of me and my husband's daughter and I guess the picture that I wanted to be put on the wallet uploaded abnormal so they sent me an email and showed me what the l picture would look like and told me that if I wanted to change it I could do I ended up changing the picture and they sent me the revision and it's so perfect. They went out of their way to make sure that my gift came out perfect.

Thumbnail of user yald
1 review
4 helpful votes
  • Send Message
July 3rd, 2020

ABSOLUTELY NOT RECOMMENDED. I ordered one after very long time finally I received it.the picture of four of us, no one was recognizable! I don't know what kind of laser machine they use for printing but it definitely is the worst. For me was a shameful gift to my husband and waste of money!

Thumbnail of user shawnw343
1 review
0 helpful votes
  • Send Message
June 25th, 2021

This is so bad i orderd a photot moon lamp for fathers day and it took about 3 weeks to come. It came and it is so small do not order u can barly see the picture what is on there website is not how it will come

Thumbnail of user arnulfol6
1 review
0 helpful votes
  • Send Message
June 26th, 2021

They helped me when I needed to track the package.
My husband loved his wallet with him and the children etched so much that he was moved to tears! Best father's day present!

Products used:
WALLET

Service
Value
Shipping
Quality
Thumbnail of user doaaa2
1 review
2 helpful votes
  • Send Message
July 9th, 2020

My family picture turned out disaster and my husband asked to return it but they dont give a $#*! about their customers. I should have googled them before

Thumbnail of user teeb31
1 review
1 helpful vote
  • Send Message
June 30th, 2020

I ordered the photo wallet for Father's Day over 2 months ago and I STILL HAVE NOT RECEIVED IT! Their customer service suck! They are SCAMMERS who refuse to refund me my money. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. TOTAL RIP OFF!

Thumbnail of user sanjanag7
1 review
0 helpful votes
  • Send Message
February 9th, 2022

My review is for Elaine, who helped me throughout the issue I was facing. She was understanding patient and supremely helpful! 5 star employee. Thank you!

Service
Value
Shipping
Thumbnail of user siennag24
1 review
0 helpful votes
  • Send Message
August 9th, 2023

I made a mistake with my song and contacted the customer service same day, really nice employee helped me and got the problem solved in 2 days. Very good.

Value
Shipping
Quality
Thumbnail of user cindyr931
1 review
0 helpful votes
  • Send Message
December 16th, 2023

I ordered an item and had a little problem with it and emailed customer service and they emailed me back right away and fixed the problem for me. The wallet I ordered is a good quality and nice.

Service
Value
Shipping
Quality
Thumbnail of user toniie
1 review
0 helpful votes
  • Send Message
June 26th, 2021

I wanna give no stars a big waste of money photo isn't even visible doesn't even compare to the pictures provided on website! Please don't waste the time buying

Products used:
Wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerseys3
1 review
0 helpful votes
  • Send Message
June 26th, 2020

I ordered my husband a personalized lighter on JUNE 2ND for Father's Day.
It's now June 25th & I STILL haven't received an email stating it's even done being made!
I am beyond pissed off! I emailed with "customer service" got the normal BS. Wait another 3-5 days blah blah. So after 6 days I wrote them & now they won't answer at all.
It was my husbands FIRST Father's Day.
I am LIVID

Thumbnail of user courtneyb261
1 review
0 helpful votes
  • Send Message
December 30th, 2019

One day after my purchase, I requested a refund because I no longer wanted the wallet because of horrible reviews from a LEGIT website. I have been requesting that my order be canceled for 3 weeks and each email I get back from "Irene", is her asking me to confirm I want to cancel my order. These people will try to insult your intelligence and act as though they do not understand basic English.
All reviews that are found on their website is fraudulent and they should be reported to the better business bureau. Beware and do not shop with them. I dealt with Jesse and Irene and both are remedial.
DO NOT SHOP WITH THEM!

Thumbnail of user kourtneyg12
1 review
0 helpful votes
  • Send Message
June 19th, 2022
Verified purchase

I got the wallet for my boyfriend, my sons father, for Father's Day this year. I was so excited cause I did see some great looking ones in reviews, but when I got it, it was so horrible even though the picture I provided was great! I had to email their customer service and it took me a week or back and forth to get them to agree to a refund of the product price itself. They tried to offer me just $5 back, then a replacement and I had to pay more shipping (ha!), then the price MINUS 30% still and finally they listened to me and gave me the full refund of the actual product, not how much I spent (with shipping and such), but they only listened after I called them out on their shotty work and the fact it was on sale I wasn't giving up any more than the shipping cost. They hardly apologized too, the apologized the first and last message, never in between for all the hassle this was. This company is a joke. DO NOT BY FROM THEM!

Tip for consumers:
THIS COMPANY IS CRAP AND WILL ONLY GIVE YOU A FULL REFUND IF YOU PRESSURE THEM AND FORCE IT.

Products used:
I bought a new wallet from another company.

Service
Value
Shipping
Quality
Thumbnail of user alicev65
1 review
0 helpful votes
  • Send Message
April 16th, 2021

I had amazing customer service expectually from Vera, she's was amazing as this is my first time buying from them for Mother's Day and I was wondering how to track down my package as I wasn't fully understanding. She helped me understand and I really liked her in general, though I haven't got my package so I will give it 3 stars. About the site it was easy to navigate through. As I said I haven't gotten my package yet BUT when I do I will talk about the quality ect.

Thumbnail of user heatherf1126
1 review
0 helpful votes
  • Send Message
December 26th, 2023
Verified purchase

It was just like the picture showed it came in perfect condition and in the time frame very food quality very good detail in the picture my husband loves it so much thank u

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user myphotowalletc1
MyPhotoWallet c.

How do I know I can trust these reviews about MyPhotoWallet?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MyPhotoWallet?