My Protein

So in July I ordered 312 servings of BCAA's. I later placed two more orders in subsequent months. Each time (total of 5 bags) they sent 128 servings. I have sent at least 40 messages to them including photos of the product as well as a spreadsheet showing the weight and how based on their own tracking information they clearly sent the wrong size. They steadfastly refused to send the balance owing and instead said I could ship it back. Well, I didn't want to compound my losses. I had already spent $207.46. They finally agreed to give me a 50% credit which is still a ripoff but I agreed. On Oct 31 they gave me a credit of $67.49. That's 33%. This company is the single worst company I have dealt with in my lifetime. I paid for 12.5 kg. They shipped 5 kg and after 3 months their solution is a 33% credit.

I asked these clowns to change the address on my order. They said they couldn't and I told them this has happened before and they should fix their customer service. Without their permission they canceled my order and now to repurchase it. It will be $25 more and one of the shirts is now "out of stock". Great quality clothes with complete idiots behind the keyboard.

I ordered the Clear Vegan Protein but was unable to tolerate due to severe headache. It could be related to high vitamin B content. Returning the item has been incredibly problematic. It has taken 7 emails and I do not believe it has yet to be resolved. I have dealt with 1stPhorm in the past and the return process was incredibly easy with a very responsive customer service team. I will be returning to 1stPhorm products.

They charge sales tax on products in states that are tax exempt and refuse to refund it. Where does that illegal tax revenue go? They keep it of course, since the state isn't getting it. This on top of the inflated prices.

I had two proteins I received with maggots incrusted all over the cap and around the packaging. I tried talking to customer service and they refused to provide a refund. I spoke to customer service on and off for several weeks as they attempted to find a solution. They said I could pick a return or a replacement and I told them a return since I did not want another potentially contaminated item. I said this several times to various reps and then was told a replacement was shipped and that I could return this after receiving it. Then I was told that I should have refused the item for a return otherwise they can't do anything for me at this point. It has been weeks and every single rep I have spoken to has told me conflicting things. This hasn't been the only time I've had issues with this company that they never resolved. Ever since 2020 customer service has been horrible as well as their products. This place is going downhill.

My protein is one rubbish, fraud company. I've ordered a few times from them and there was problem everywhere. You pay for 2-3 days delivery after week you are still waiting so you contact them and they tell you that it's 2-3 days from the day the items are dispatched. I've never seen anything like this.Now I ordered on Wednesday received today and 1 hour before received they sent an email saying that 1 of the items is missing cause it's out of stock. WTF? How can you order something that they don't even have in the stock? I've been talking to customer service entire day asking for differen flavor, all the are telling me are excuses. They even say that they didn't charge me for the item, I sent them screenshot from my bank that yes they did. They are clowns and entire company is fraud. Won't recomment

Worst delivery service. Worst taste (literally bitter). They also didn't agree to refund or replace the item saying that taste can be personal perception or subjective and they aren't responsible. Like wth! It was Chocolate smooth and it was bitter af, must have been expired batch idk. Wasted my money and protein because it wasnt edible.

First, upon receiving my order I noticed immediately the bad quality of the clothing. So I returned them, which I had to pay myself. It was rather expensive to return them, but seeing the bad quality I decided to pay for it anyway. Now, more than 2 months later still no refund because they said they could not find the package when I contacted them.
So, I had to show my proof of return/tracking/shipment, which I did multiple times. And it clearly shows that it had been delivered. But still no refund. Then finally, after sending lots of messages, they said they found the package and I will get the refund. However, I contacted them again when this did not happen, and then they said they didn't receive the package, and the refund was rejected.
Do not buy from this company! And beware of the positive reviews. I suspect they write their own reviews.
My review of my bad experience with them has never been posted on their website. Yet, one day after I saw three reviews with 5 stars. So they are also untrustworthy as they try to deceive people.
Again, do not buy. All you get is bad quality, bad customer service, and no refund if you return your order.

The majority of the comments appear to be tangential and lacking in constructive input, often characterized by their brevity and simplicity. It is worth noting that the issue regarding shipping cannot be exclusively attributed to the vendor, as such occurrences are not uncommon in the realm of online commerce.

I am particularly enamored with this product for a compelling reason — I have managed to acquire a substantial 5.5 pounds of unflavored powder for the seemingly modest sum of $57. This astute purchase decisively rebuts the assertions suggesting that the product is exorbitantly priced. The tangible value I have secured leaves little room for concurrence with the opinions suggesting undue expense.

They have new deal of the month "may sales"
Week earlier you coul buy 5kg whey protein isolate for £88. Now with the big " Sale" you can only get 2.5kg bag for "only" £99! That 2.5kg less for even more money! BRAVO... They even removed my opinion from website becouse they know its true... robbing people in day light

I got My order in a decent amount of time But relized i ordered the wrong thing. I asked for a refund. They had me pay my own money to send it back which I can understand. I packaged very professionally with bubble wrap and had it insured with USPS with tracking. I kept having to reach back out to ask if they received it. After a month and a half of back and forth and them telling me they were waiting to hear from the shipping dept. if it was received They told me it was damaged and could not be refunded. I asked them to just send it back so that i didn't totally lose out. Still haven't heard back. So $200 later and ALOT of wasted time, I got nothing. I wouldn't recommend this company to my worst enemy. BEWARE!

They use the goofballs at evri to deliver and they have lost the item and just keep updating the tracking to say its at the depot everytime i message i get a cut and paste response that its at the depot. Ill be taking this as far as i can they arent getting away with it.

I would give 0 starts if I could. I purchased some sports clothing from the Greek Myprotein department in an attempt to try them. First, I read the returns' policies where it was mentioned that in case of a return I am responsible for the return delivery fees which seemed rediculous for such a company not to create return labels but I was ok with that. First of all, the delivery was extra slow, it arrived after 3 weeks. Afterwards, upon return request, the customer service was very bad, since they would every 2 days per message. In the end, they send me an address label for me to realise that there was no greek warehouse and I had to send them to the UK. After Brexit the average small parcel to the UK is 25 euros. This is rediculous and I feel totally deceived in order to keep the items.

In short, I paid $30 in shipping and received an order confirmation email saying that the tracking # or tracking link will be provided. I received the email with both of those left blank. I contacted the company and was given a runaround. It's been 30 days and I have yet to receive the tracking #, link or any type of refund/compensation. I have a lot of back and forth email in which they admit every single issue yet their customer service reps aren't giving me my $170 refund. This is my first time ever filing a chargeback, it boggles my mind how this company is still existent. I can get my money back but I can't get back my time in having to deal with them attempting to get it.

Sold products reduced. Then claimed parcel lost. Then told me the product was out of stock so couldn't replace them.

Except on their sister site, myvitamins, the same product is in stock and on sale for 5x the price. The item I ordered from myprotein literally has myvitamins on the label, but they're telling me they're out of stock and can't send from myvitamins.

Huge scam. Prices have gone up, customer services are useless. And now this scam of selling "out of stock" products for more expensive on another of their sites.

This business has gone mad ripping off! My last order was on 7th November 2021 of 2.5gKG Whey protein cost £39.2 now I went to the website to buy the same order except the price skyrocketed to £59.88 after a 70% discount (original price £96) almost 40% increase in price from last year! What a ripp-off! Dreadful marketing strategies by hyping the price and then offering discounts luring people to buy! Greediness at its finest!

The absolute worst purchasing experience of my life. I accidentally placed an order for an incorrect address. I immediately requested that it be shipped to another address. They would not allow it and told me I would have to place a new order for the new address, wait for the items to be returned from the shipping company, and then a refund would be processed. 4 months later, I am still trying to get my money back. They provided me with a false number where i was told I could talk to a manager. I then reported this and they would not provide me with a number, nor have a manager contact me when i requested this.
I am still going back and forth with their support team trying to get my damn money back.
WILL NEVER USE AGAIN. WARNING OTHERS NOT TO USE!

The most disgusting fraudulent company. 90% of the products on their website are not available and there is a high probability that they do not exist at all. You are attracted by a large assortment, large discounts and gifts, only for you to pay for the order, after payment for you will be immediately forgotten. Before buying, you will be promised delivery within 2-8 days, in fact, in ten days the order has not even been confirmed yet. During this time on the site and, accordingly, in the warehouse, half of the positions are no longer available, no one will say the terms of the new arrival. This is provided that you can subscribe to them via a hidden email. Reading the reviews about this company, I'm not sure that after a long hassle I will be able to get my money back. When I started reading reviews about this company, I was shocked - how does it still work and why is there no charges brought against its management? Why does she deceive people for such a long time? Don't trust this company in any way, don't even look in its direction. This will save you your nerves, health, time and money.

I've been waiting for 4wks for a delivery that still hasn't come, and their admins still havent even provided a single update of when to expect my order or if there going to resend something. Even if they send it now, it means I will receive my order minimum 6wks late.

Avoid this merchant, poor customer service and delivery.

I bought three tops that were substantially smaller than advertised. Email for refund details - I was directed to a specific post office to return the items - Not in my area. I went to this post office who explained that they do not deal with these returns and couldn't help. I sent another email and was myprotein provided a refund barcode to use so I could return the item. Went to post office again (different one this time as it was apparently a standard post office return) and was told that the barcode provided was not recognised by Australia Post. Emailed myprotein again last night and today was merely told to follow the instructions for the last email. DO NOT BUY FROM THESE PEOPLE. Customer Service and returns policy is the worst I have experienced.

As title states I purchased a 5kg bag of protein from the Black Friday "sales". When I received it I noticed it was expiring in 6 months. Obviously there was no way I'd be able to get through all of that by myself so I contacted customer service who stated that the product should not have been sent with such a short expiry date and advised to return it for a refund.

I found out after that essentially I would need to pay for my own international shipping to return my 5kg bag and wait for it to clear before I could get a refund processed, and even then there was no way to access the same sale if I wanted to re-purchase my protein. The process to return, confirm stock, clear funds and then for me buy and re send again could have taken months, and I would have lost out on more money (from paying for delivery and losing out on sale), all this due to a mistake on their end!

I got the distinct impression that they made the returns process extremely difficult to dissuade people from attempting to return their near expired products.

Obviously I'm never buying from them again and advising anyone else to avoid as well.

I should have read the reviews about this company not refunding when returning items. I returned a pair of shorts with tags in the plastic and box it came in. They did not fit properly, were made poorly and the material didn't feel very breathable. I could track when it arrived at the distribution centre and realised they had received it 8 days ago so I sent them an email and then they wrote back that they had received it but it was damaged so they would not refund my money. I asked them if they're not going to refund my money then I would like them to send the shorts back (I could at least give them to a friend) - they advised me that they had been destroyed. They basically stole from me. It's the most appalling service I've ever experienced and I'm surprised there's not a class action against this company with all the consistent reviews around their lies about products being damaged and not refunding monies. What they are doing is fraudulent behaviour. I'm in Australia but it seems like people across the globe are having the same issue with getting their money back.

Really bad customer service, they take ages to reply and I couldn't find a live support agent in Greek language (found one in the Irish site). I wanted to cancel my order and receive a refund just 10 hours after ordering, and their system couldn't let me because "some products were shipped"(no product is shipped even now). Customer service said they couldn't access my account and that there was a technical problem with their system (agent was polite though). They simply delay you as much as possible if you want a refund. Will not use, just stay away.

Update: And yes, as other members noted here, if you try to cancel your overpriced order they try to ship it as soon as possible. I chose the slow shipping but 10 minutes after this review I got an email that my order is shipped. Now I'm afraid to return the product when I get it as a lot o reviews here state that they don't refund for weeks even months. Terrible terrible service.

Update 2:
In the message that the company agent sent me he offers the return policy of this company. Meaning that I will have to ship the product back, then wait to arrive, then wait 14 days to get my refund. But as many others here noted, they may take even months or they may never refund you, so it's a gamble. Don't trust them.