Naked Dresses

I was on the hunt for a specific Nookie dress since I ordered on the actual site but it was backordered until June! Thank god I found this site, but I was a bit apprehensive since there weren't too many reviews. Some reviews called it a scam site (!), the contact information on the site did not include a phone number (!), and the Nookie dress they carried was a bit cheaper than the actual website's (!). I was wary since I've looked through all the boutiques/Saks/Nordstrom and they all claimed to be backordered until June (since they receive shipment from the actual site). I decided to take a chance since I really liked the dress and received it in one piece last week! I am knocking off 1 star since they claimed 2-3 international express shipping & 1-3 processing when the actual dress was processed for about 10 days. I bought another dress last minute for my birthday but this dress ended up arriving the day of my birthday. I would just suggest you to read the description for each dress since it seems that they have different processing/shipping times for EACH. But all in all, I am super satisfied with my purchase! I cannot comment on their return policy but I would recommend really checking the sizing since international returns are usually expensive (and return postage usually not covered).

I am deeply disappointed with the overall experience I had with this brand. The dress I purchased for my sister's wedding turned out to be a complete disaster, and the customer service only added to my frustration.

Despite having worn the dress for the first time on the wedding day, it unexpectedly split open at the side, revealing a manufacturing fault that the company refuses to acknowledge. The fact that a dress, priced at £400, couldn't withstand an hour of wear due to poor quality is unacceptable.

To add insult to injury, the brand's response was unsatisfactory. Not only did they refuse a full refund, but they also neglected to offer any repair for the damaged dress. The proposed 20% refund option was a mere token gesture considering the magnitude of the inconvenience caused.

Furthermore, the insistence on them sending the dress back to me (after I already returned it to therm) without any attempt to offer a refund or at least cover repair costs is ridiculous. The brand's lack of accountability and failure to provide a satisfactory resolution has left me frustrated and disheartened.

The brand's poor quality and inadequate customer service have marred what should have been a joyous occasion. I strongly advise potential customers to think twice before making a purchase, as the aftermath of a faulty product is an ordeal I wouldn't wish upon anyone.

I would not recommend taking your chances on ordering from this brand.

I sent the return to Naked Dresses within the return window, they emailed me at the time and tried to get me to swap the dress as I said it was poor quality for the money, but I had already bought another dress from another store, so I requested a full financial refund. Naked Dresses then agreed to send a refund.

A few days later, they emailed me to say they believed the dress had been washed and they sent the item back to me and refused a refund. This dress when returned and still now, has all tags on and is in the bag packaging it was sent to me in. This dress was never washed, you cannot wash a dress when it has tags on and the tags are perfect, still attached as when it was delivered.
I didn't even try this dress on, it came, and I took one look at the quality and returned it.

I have not washed the dress and I expect a full refund. They are con-artist, trying to make money out of poor-quality clothing at expensive pricing and then when you return, they say something ridiculous, like 'it's been washed'. They have no legal proof that it has been washed because it 100% categorically hasn't been washed!

The dress quality is so poor that I wouldn't have ever worn a dress like this and so it hasn't been washed.

I am happy to send the dress to an independent investigation to prove it hasn't been washed, because it hasn't even been tried on, let alone washed.

Naked Dresses take ownership that you were factually incorrect and have caused me emotional distress by refusing my return.

I ordered two dresses from nakked dresses and had contact with Anna throughout the process. One dress despite being initially told it would arrive on time then had to be cancelled as it was not going to arrive until a month too late. Then the other dress that I ordered did not fit. I only wore this dress once to try it on then was put immediately back in the packaging. On returning the dress I received a message 10 days later that my return would not be accepted due to excessive carpet fibre and hair on the dress despite the fact that there was only one strand in the picture that they sent that I could find and the dress was kept in a warehouse whilst being returned and thus had no evidence that the dust was from my home. Despite the fact that I pointed out that that this they then refused to acknowledge that they were being completely unreasonable and now I am having to go through Trade Disputes in order to get the issue sorted.

Also, despite the company being advertised as a UK retailer the dress came from China and on the shipping information showed that it actually only cost the company £50 rather than the £262 sale price (520% mark up).

AVOID THIS COMPANY AT ALL COSTS AND BUY FROM THE ACTUAL DRESS RETAILERS.

I needed a knock out dress for a big night out and I ordered a dress from Naked Dress as for long time now I have loved the look of their dresses and really wanted one.

The site claimed that the dresses were ordered in specifically for that person/order but that delivery would take 3-5 days but after 2 weeks I was still waiting with no sign of my dress and nothing from the company to tell me what the delay was.

After chasing them, I was told that the stockist was closed for August and the best thing to do was to choose a dress that had "Next Day Delivery" beside it i. E one that was already in stock as it had presumably been returned by someone else. I didn't see any harm in doing this but it proved to be a BIG MISTAKE!

The dress I ordered didn't fit me and now they are refusing to honour their return policy as the are claiming that it is stained yet they are completely choosing to overlook that I am not the first person to have had this dress sent out to them. Incidentally, I had this dress on for 5 minutes in the comfort of my home and I did not see one single stain on it, they just don't want to honour their policy as they are having trouble selling this particular dress.

Avoid unless you are happy to potentially be stuck with an expensive mistake.

The quality of the dresses and the Service was REALLY BAD! NEVER AGAIN. Be Careful cause of shipping costs they dont mention!

I ordered a £600 dress, it did not fit so was packaged up immediately and returned to the company, I heard nothing back about my refund, so I contacted them and they replied to say they have received the item back and will process my refund in 5 days. The next email I received was to say the dress had bugs on it so they were not going to refund my money. They sent a photo with 1 bug on the dress, which believe they either planted this or maybe it happened in transit but I do not have any bugs in my bedroom. Having to open a claim with my bank, absolute scammers. Do not trust.