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FWRD has a rating of 4.8 stars from 196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, and fast delivery. FWRD ranks 68th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 hours
1,064 reviews
Always pleasant experience, easy website to navigate, they product selection is fantastic which makes it that much easier to look for things, not overwhelming with too much choices which I always appreciate! Overall it's one of my goes to for any occasion!
Here's a review you can use: I do not recommend FWRD for international orders. If you need to return an item, not only will you have to pay expensive shipping fees back to the US, but they also do not refund duties and taxes. This important detail is not specified in their return policy, and instead, you're told to contact your local customs office for a refund, which is inconvenient and frustrating. I will definitely not be ordering from them again!
Here's a review you can use:
I do not recommend FWRD for international orders. If you need to return an item, not only will you have to pay expensive shipping fees back to the US, but they also do not refund duties and taxes. This important detail is not specified in their return policy, and instead, you're told to contact your local customs office for a refund, which is inconvenient and frustrating. I will definitely not be ordering from them again!
Products used:
I ordered a dress that didn’t fit well, so I returned it, but I only received a partial refund.
Always pleasant experience, easy website to navigate, they product selection is fantastic which makes it that much easier to look for things, not overwhelming with too much choices which I always appreciate! Overall it's one of my goes to for any occasion!
I’ve been shopping with revolve for a long time then I started shopping with FWRD for more specific items
Great customer service fast delivery items as described. I ordered a pair of women's On Cloud gym shoes and they are wonderful. Thanks FWRD for lightning fast shipping. Will purchase again from this company.
On Cloud Sneakers
After signing in to PayPal several times, initially it wouldn't give me that option to pay. Once I was finally able to pay using PayPal, I was pleased with my entire shopping experience. From placing the order, to receiving it, took less than 48 hours. While most items on this website are out of my price range, I found a great pair of converse on sale at an even better price. I did have to research to see if the website was legit because of the merchandise that's sold, and because I was not formerly aware of it. I'm glad it turned out to be real, and I will be back looking for more deals on usually expensive items.
I used Google to look for a pair of shoes, and this website came up with a pair that I really liked.
After signing in to paypal several times, it still wouldn't give me the option to pay that way
The goldbergh mittens were stained at fingertips, it seemed to be a color transfer from some other product. I returned the item and received a swift customer service and my refund was processed right away.
I recently used this shipping service and was really impressed. The whole process was fast and smooth, with my package arriving ahead of schedule and in perfect condition. The customer service was friendly and responsive, making everything even better. I highly recommend this service for anyone needing reliable shipping!
I recently used this shipping service and was really impressed. The whole process was fast and smooth, with my package arriving ahead of schedule and in perfect condition. The customer service was friendly and responsive, making everything even better. I highly recommend this service for anyone needing reliable shipping!
I was able to get my order to Philippines within 3 days after ordering.
Lots of choices and reliable.
Great sales!
But I returned the garment because the description did not match the IRL item. Please use more content in your descriptions and don't let your stylist amend the profile of the garment just for the sake of the photo
Got a prompt about the sale
I was very hesitant to try this platform as a first time user but i was amazed at how fast the shipment came to me. Unlike other platforms as well the box was well secured and the original shoe box of my purchase came in pristine condition. I am very satisfied and happy with your website!
Free shipping and voucher code also you had my size for the shoe i wanted.
I had a question for the customer service team before I placed my order, they were very prompt and helpful, and even followed up after I my order was complete.
I needed a dress last minute for an event and I ordered the dress on Thursday. It was at my door by 10 AM the next day excellent customer service and the dress was stunning!
I recieved an item which was not in the shape I had expected and the customer service was so fast and so apologetic, refunded me so fast. I am extremely impressed by this company.
Exceptional
They had the items I wanted at a good price.
Shopping at this online store was absolutely perfect and incredibly satisfying. From start to finish, everything exceeded my expectations. I'm highly impressed and will definitely be back!
The overall process was easy & the delivery time was fast! Unfortunately I'll be returning the shoes because they run big but I will definitely shop from FWRD again!
I chose FWRD because they had the shoes I was looking 4 at a decent price.
Been looking for these specific sandals for months! Happy I snagged the last pair in my size. Shipping was so fast too!
Easy website to use! I received my dress when expected! It fits great. Also the email notifications were helpful when package was out for delivery.
Experience was great fast shipping! Returned one item still waiting for return to come through to my cc.
My friends use it
So excited to receive my items… they shipped quickly. I was Happy to take advantage of designer item sale.
Items that i wanted
I love the fact that you ship very quickly. I can actually order something and get in a few days to wear to dinner or wherever. Thank You!
The agents are very professional and Willing to do whatever it takes to keep the customer happy. That’s very important. I deal with some other sites and they don’t care about your feelings once they have your money.
I love their clothing vibe. They offer a good variety of choices that you won’t see everyone else wearing.
Christmas Shopping
Fred always has amazing sales and fashionable items. Who wouldn't shop here with free shipping and returns. The best!
Selection and fast shipping
My husband loved me, and the shipping was fast and appreciated the 2 day as a complimentary. Thank you guys!
I never heard of this site my husband was looking for shoes that was sold out and found a different color but same style in this site and we took the chance.
Fast delivery and excellent service, I will go back to buy things again. Also will recommend FWRD to others.
Shopping with FWRD there was an easy Checkout process and fast shipping. Which means a lot to a customer
They were the only place that had what I was looking for
This is the first time I shopping with DWRD. The product quality is consistently outstanding, fast shipping and the price is reasonable.
More trendy clothes I can find, and the price is respectable.
It was always a smooth transaction ahopping with FWRD! Happy that they are offering some of my favorite brand😃
Because it’s always easy and enjoyanle experience to shop here!
The customer service team is exceptional, consistently providing attentive and knowledgeable support to ensure a positive experience for every client.
They offer an impressive variety of products and ensure that shipping is prompt and efficient.
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