Naked Dresses

The customer service in Naked Dress is beyond expectations.
I've purchased a lovely dress for my daughter Prom. Great shape cut and good quality materials. Unfortunately, we had to return it due to The events changes. We wish we could keep the dress for another occasion but no prospect at the moment due to The pandemic.

Anna from the customer care team assisted me with tracking my delivery, guide me through the refund process (I've received my refund in 2 days) and return process via Post Office.
Thank you Anna.

Ordered 2 dresses at beginning of April, late May the dresses still not arrived. Naked dresses have informed me they won't arrive for another 12 weeks, which means after being informed delivery will be 12 weeks, I am actually waiting 24 weeks. Their customer service is completely awful, they promise all sorts but don't deliver, and when you question this they avoid answering your concerns...

BE AWARE!
I ordered a dress which was delivered promptly which was great; it was too small so I returned it straight away; got confirmation they had received it but there was not a size up in stock. This dress was £359. I was aware refunds can take up to 21 days as it states on their site so I ordered a second dress…. I got an email stating this was not in stock at all.
Their email communication service is very poor and no phone to call, so very frustrating.
The minute I asked for a refund as no other dresses that were available were suitable they ceased to reply at all, leaving me without a dress and with £798 of mine.
I let them know this was my budget and dress for my wedding which is in 2 weeks and yet showed no consideration or empathy at all. The replies just stopped the minute "refund" was a topic.

I recently bought a dress for my daughter's prom and I don't think I've had such amazing customer service. Firstly Anna in customer services emailed to check sizing and when the dress arrived with a small flaw I was sent another one straight away. Returns service was quick and easy - I wish other retailers worked like that!

A massive thank you to Anna in customer services. I found my perfect bridesmaid dresses online, luckily after much searching I found Naked dresses stocked it and Anna was absolutely instrumental in ensuring the colours, sizes, exchanges, all my questions etc were sorted. All 4 dresses are perfect and The whole process of shipping them from another country was smooth. Anna was patient with me and made the process as easy as possible with sorting it all online and through a pandemic. Anna is A credit to her team and firm and I will highly recommend her and Naked dresses to anyone. X

I ordered a dress from Naked Dresses and was contacted immediately to check sizing. She was very thorough and the dress arrived on time as stated. The Dress was absolutely gorgeous but unfortunately the color didn't work for my daughter so we requested a return. They responded very quickly and were VERY helpful. I definitely recommend Naked Dresses! I will DEF use again!

I bought a dress for 48 hours delivery, a week pass I didn't received dress when I contact them they said there's a delay, i was forced into exchanging ordering another dress which came but I didn't t like so I return am still waiting my refund it's almost 3 weeks. They have no communication with me only time they interested to communicate is to sell or exchange, they are not interested what so ever if you want to refund. I would stay clear unless you have am event a year away and don't mind your money being help for long time
Edited 27.11.23
Naked dress contact me to say delete the review or I can't shop with them again still no refund. Apparently it's about to be processed. I will not delete because they do take ages to refund and they took my money giving me a delivery date they couldn't adhere to.

I recently purchased a gown from Naked Dresses for my school formal. As the event was approaching, I was slightly concerned about ordering a dress from overseas, that I hadn't tried on and I didn't know if it would arrive on time. I emailed the Customer Care team, and was in contact with Anna within just a few hours. As I am Australian, she assisted me in choosing an appropriate dress size and answered all my questions about the designer, authenticity checks, delivery etc. I ordered the dress and was able to track its location using a link. Within a week... it had arrived! It was beautifully packaged and fit me perfectly. I am so thankful to Anna and the Naked Dresses team for their cooperation and communication which made this process so smooth and enjoyable. I highly recommend Naked Dresses!

Dress did not arrive!
When I made a complaint, I was advised that the courier had delivered it and they had sufficient proof of this from my "signature" and they had fulfilled their duties. The company is failing to take my complaint seriously and am now out of pocket and without a dress. Utter disappointment!

Super impressed with the collections of gowns Naked Dresses has to offer. The quality of my dress (Bree Gown by Portia & Scarlett) is amazing and I cannot wait to wear it. Thank you to Anna for answering all of my questions on delivery and for recommending the perfect size according to my measurements. The level of personal customer care has been second to none.

Just wanted to give a shout out on how smooth the whole process was with this company. I ordered a dress which arrived really quickly. Sadly the dress wasn't quite right for me, so I sent it back. There were no quibbles, and the refund was processed really quickly. Pleasure to deal with!

Just wanted to say thank you for the fantastic service. My daughter had fallen in love with a dress she'd tried on, which we didn't realise was out of our budget. We found the exact same dress on Naked Dresses for £200 cheaper. Initially nervous about ordering 2 sizes of the dress to be delivered, Anna immediately put us at ease by her continual communications about our order status, and how she could help us. The dress was beautiful, correct size chosen and other returned. Speedy refund. Again many thanks.

I bought a lovely prom dress for my daughter from naked dresses - she is delighted with it. The customer service was excellent. We initially ordered a size 2 which was too small and were given good sizing advice to try the 6 as the dresses come up quite small. It took quite a long time for the 6 to come into stock but we were advised of this when we ordered it. I would like to give a special mention to Anna from customer services who was very helpful at all times.

Bought a pair of black trousers from here. Nowhere in the process did it indicate the brand the trousers were (Lexi) and that it was coming directly from Lexi from Australia. Got a text advising me I needed to pay duties. Got in touch with Naked who said that was a mistake and that the T&Cs advise some brands including Lexi come from OS taking longer etc. Well there was no info on the site as to which brand I'd bought? Package arrived eventually- late of course - I believed I was buying from UK and getting a 2-day service. Trousers don't suit but no returns info with them as they don't actually come from Naked Dresses themselves. Went to their website. Very complex returns process and refers to ‘form in bag' AND that if shipped from OS need to pay £35 to return to them. Since I didn't know they were coming from overseas - that is not acceptable. Trying to contact HQ now but no phone number. Very odd business... My advice would be to read & understand their T&Cs or avoid altogether. They clearly don't hold much/any stock in the UK so don't expect to get your order in the promised ‘usual time of 2 days'... and expect to pay big for returns or have to faff about to get the return info. PS I noticed the same review has been posted twice. Obviously to up their star rating which is very very dishonest. (Screenshot below of both reviews posted on different dates...)

I bought a dress from Naked Dresses for my 30th birthday party, and it's absolutely beautiful! Wasn't sure what to expect colour wise, but it's a really pretty lilac colour, extremely sparkly and the detailing/beading on the flowers is stunning. Had to pay a shipping fee (I'm in the UK) but was worth every penny and had regular updates throughout the shopping process. Really excited to wear it for my event (when it eventually happens!)