Namastetics

Unfortunately when I received my genie pants the material felt extremely low quality, thin and rough. When I went to return the product they explained you can only get store credit. That in itself seems ridiculous, as an online retailer you should expect people need to be able to try something on before knowing if its fits them and not forcing someone to spend money when it doesn't fit or it's just terrible quality. As other reviewers have stated you receive a coupon which can only be used once so your next purchase needs to be that amount or you lose money. Unless you are absolutely sure what you are ordering you will keep I would not order from this company. Plus there are plenty of other companies out there who understand customer service, spend your money elsewhere.

Im 5'10 and 140, ordered the L but ended up being a little too small, Customer service team was great and processed a free exchange for me within a couple days. Ill Most likely be ordering more from Namastetics.

Ordered my pants WEEKS ago and still have not heard anything back. I had a bad feeling about this place since they do not have a phone number listed to contact. After looking at their Facebook I am even more concerned. Lots of people are saying the same thing. Money taken but no order received for weeks or months. As soon as you place your order they take your money. I find that odd since most places do not charge you until they ship. They have not returned any of my messages or emails. Their site says 4-8 business days and on Amazon it is promised by Christmas. Don't hold your breath. I think I am going to try to dispute the charges with my bank and avoid this company altogether. Waste of time and money.

For some odd reason, this company has been slacking lately it seems on their online orders. Many people from FB keep asking about where there order is, and it is seen on here too since November that no one has responded to their online order, which is unfortunate. They look like they had cute items. Please respond to your customers as they are the base for your business. Will not change review until you start sending out your items... you will have a ton of disputes going through as well if you don't.

The style is cute but quality and replenish time for sizing is lacking. Purchased a one piece and it was too big. Took three weeks on their end to put in an order for a return label? No refunds, just exchanges and store credit. When I finally heard back the response was passive aggressive. Customer service quality/timing is very poor.

One of my favourite online shopping sites. The clothes are to size. Every time I order for last minute events they seem to pull through. Love Namastetics, highly recommend to anyone up for a banging look at a good price.

I ordered 2 leggings on 5 Sept waited till 24 Oct and still have not received them. When contracted them, they keep saying they are coming, not a word of apology. I cancelled the order, now have to check if can get full refund. such a terrible experience.

So first of all the fusion leggings are super good quality, they feel like they should cost twice as much as they do. The black fusions are totally 'squat proof' and incredibly comfortable soft fabric. The bottom half leg warmer material is incredibly comfortable and soft as well. I love these pants. I also have a pair of the pink fusions, I did get a size up for those thinking they might be a little more see through being lighter colored. I don't know what a small would have looked like, but the mediums are perfect and not even a tiny bit see through. Love these and have already ordered more.

On top of that, the customer service is incredible. I ordered myself a couple pairs only to find out the next day that my husband had bought me some as an early birthday gift. I reached out to Namastetics to see if I could cancel, and not only did they respond within 24 hours over the weekend, but they cancelled my order right away as well. Five stars for my new favorite company!

I just purchased the genie pants (bit of an impulsive buy because their ads keep popping up) and I had to pay 20$ in duties. I'm a bit confused as I thought this was a Canadian company and I'm located in Canada. Anyways it's fine. But the the total came out to $85 for relatively cheap clothing and material. I would have been happier with new lulus.

I orders genie pants and a one-piece on May 31. I received my merchandise on June 10. The quality is very poor, thin, weak material and sizing is inconsistent - size medium too big, XL too small. When I contacted Namastetics on June 11 to return the merchandise, I found out only merchandise credits were available and no refunds. Rather than lose money, I exchanged my merchandise for something else. They received my returned merchandise within a couple of days. Today is July 11 and I've yet to receive even email confirmation, order no. Or tracking no. For the new merchandise. Each time I reach out, I'm told the merchandise will be "shipped today." Namastetics is ripping off patrons and has no desire to provide quality products or care. Buyer be very wary. This is not a professional, reputable business.

I was excited to order a cute pair of overalls after seeing them on an Instagram ad. However, when I received them the size wasn't quite right. I contacted namastetics & found out that they do not offer refunds. They offer store credit or a replacement. I shipped back my original order & saw via the tracking number that they had received it. A week later I finally contacted them regarding when I would receive my store credit.

Turns out they give you a coupon code that is worth the amount of the original purchase... The problem with this is that it is one time use only. So unless you buy something that is the same price you will lose money. I decided to just buy the same product in a different size so I could at least break even, but then they charged me for shipping (which was free on the original order). I learned my lesson... Never ordering from a company without checking the reviews again.

1 month ago, I ordered 3 pieces. The first one, it was pans with different size, they sent me size M, instead S...
After that, I'm continuing wait for the last item.
When I have contacted them said me I have to wait until the end this months, it will be 2 months waiting. Worse service and terrible experience!

I'm a regular customer of namastetics and I find that their customer service is always excellent. I ordered some leggings the other day that turned out to be faulty and they were quick to replace them for me.

Their team always go above and beyond when trying to help you which is really nice considering so many other customer service teams give you every excuse under the sun and make everything seem your fault.

Thank you :)

I got my leggings and they looked cute but they just didn't fit right. I emailed them 3-4 times to ask about returning them for a refund. There is nothing online about how to do it and there is no phone number. They finally wrote me back with a UPS label and said my only options were store credit or exchange. No refunds. On top of that, they deleted both of my comments on Instagram saying that I have been emailing and no one is getting back to me. Buyers beware. They are awful.

Steer clear of this business. They claim to be an ethical and sustainable brand but should be investigated for false marketing. Their products are clearly fast fashion and their customer service is awful. They only accept returns for store credit. Definitely a bait and switch.

Sadly, i suspect that the raving reviews here are phony... possibly written by the company to offset the real ones, which are negative. Horrible quality, horrible customer service. Total waste of money scam. Don't do it!

The material is thin and will not last long. It came with some discoloration on on of the legs so I reached it to customer service to ask to return them. They said they'd send me new ones but I needed to send pictures. I said I would, but I'd rather just return them and asked if that was an option. I've reached out several times and received no response. Don't waste your money.

Ordered from this company a few times and have been super pleased with them every time. I get most of my yoga apparel from here now as I like supporting a smaller brand rather than big conglomerate yoga apparel companies.

Ordered a pair of pants that ended up being a little big. I emailed in to the customer support email on the site, they got back to me in just over a day. Id say compared to other online brands, it was a much smoother process to exchange an item.

I ordered leggings in December. It is now February and I havent received them! I sent multiple emails but have not received a response! I noticed they dont even allow comments on their Instagram. They probably dont want people to see all the complaints! I want my money back.

I had ordered a shirt and yoga pants, which took almost two months to come. Once they did it was too hot to wear the pants so I put them away. Today I put them on for the first time only to find the inside seam on the leg was not even sewn together. They are way overpriced and of low quality. Do not waste your money...

I was really excited for this. I had seen the ads on fb and ig dozens of times and clearly should not have fallen for it. I ordered a bra and leggings. Size guide for bras says XL is for D-DD so I ordered that one. It is so tight and I am popping out of it. Products are clearly not intended for anyone bigger than a B cup. The leggings I ordered were obviously intended for someone who is 6' tall, there is so much extra length it just looks ridiculous. The material is comfy, not sure how long it will last though as I haven't even tried working out in it yet. If you are not shaped like a model, I would suggest getting workout clothes elsewhere.

Ended up taking a risk and paying about $75 CAD for one pair of genie pants. I hadn't seen the reviews here until it was too late. They took over a month to get here which I attributed to covid and the borders being closed. Whatever, that's fine.
The pants got here and they are constructed so poorly I probably won't wear them out of the house. The seams pucker in such weird and obvious places and the material is almost see through. Like someone else said, they also claim to be made in the US but the inside of the pants clearly say made in China. Namastetics have deleted my comments on instagram and my reviews on their website. I'm mad that I wasted my money and will think again before I buy from an instagram ad.