NastyGal

DO NOT BUY FROM THEM unless you are 100% sure about your purchase. I returned 2 items a month and a half ago, following their directions to do so and when I followed up about a refund they are claiming they can't track the shipping label THEY SENT ME and I need a receipt from where I shipped it in order to get a refund. They are saying they can't look it up via the order number so now I am out $200. They don't have a number to call, only chat and I keep getting placed with a different person. I read on other sites this was happening to people so buyer beware it's true.

DON'T BUY! They run a scam, saying they shipped your order and it was delivered. But of course, it was never delivered. Then they say they will reship the order "expedited." But then the second order never shows. So you complain, and they say the best they can do is offer you a 70% refund because they have already lost money on shipping the order twice! Ha. Never saw a refund at all. They regularly run ads on Instagram. Don't order from them!

Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩

I was told my order would arrive 2 Wednesdays ago and it's still just sitting in a factory and every time i ask they say expect it within 48 hours. They replied this every 48 hours i asked. I then asked for a refund because the event has passed and they said it would take a month to investigate. For a business that has been around for over a decade, this is just embarrassing.

I made order back in November.Their bogus tracking said they delivered the package. I reached out via email they replied like they were gonna reship and sign for it. They said the carrier didnot take the responsibility. Yet the second shipment was thru the exact same carrier no signature and once again it was showing delivered but not received. I asked for a refund they offered 70% I want 100% and now they are not responding! I am not happy! I want my money back!

I never received my items and they claim they were delivered. They claimed to have resent them and they claimed to be delivered too… I got nothing. They say there's nothing they can do because they use cheap delivery services. They are just scamming people. Do not be fooled.

I fell in love with some pajamas and want to buy them but first customer support is rude and they don't know how to answer simple questions about their products sizing and second off they almost never respond. I love that pj and no one else has it but oh well. Missed out on my business

It has been over 30 days since my order "shipped". I sent an email to the vendor to confirm validity of the site after reading reviews. I removed 2 emails in reply assuring me they were legit and that the package had been shipped.
As soon as the tracking stated it was in USA I sent another email asking g for clarity on which carrier would deliver my package. I have not received any replies since the first week within the product order. Bieve the reviews. This site is a scam.

I've bought a pair of cut off shorts, Mink Pink brand. They are fabulous. I also bought 3 dresses all great quality! These negative reviews shock me, I've had nothing but amazing experiences with Nasty Gal!

Gross. Items not sealed, looked used Customer service useless, so much back and forth when you actually get any help (inbox full obviously - lots of complaints), took pictures and still they expect you to pay return postage.

Sanitised all products only for them to fail after first use. Items broken. Cheaply made

Never received my package, customer service rep told me there's nothing they can do because it's out of the 14 day return policy. But i'm not trying to return anything? I didn't even receive my clothes what am i going to return? If this company cares about its customers at all, you'd offer me a refund.

There was something off with all the items that I purchased, none of them looked like the picture on the website. It's not even that cheap for really bare quality. At least everything arrived fast but I'm sending it all back anyway.

I've been happy with nasty gal until now. As a returning customer you'd think they would be more helpful. I ordered a product and does not look like the image on the website. To return it I have to pay for shipping costs. This is their error not mine. The product was not white what so ever.

STAY AWAY! Everywhere in the universe i am a size xs and it always fits me. I mean, my BMI is literally underweight. I ordered some things a size up (like a wool coat, for obvious reasons) and it STILL was too small. All body suits came, almost comically, up to my nipples and no further. The "size 10" boots (2 pairs) were too small. I mean... i can force myself into a 9 if i have to, so this is absolute BS. I spent $350+ dollars and the returns policy is so complex and full of crap i don't even want my money back at this point. I'm a student and i dont have big bucks, so this really sucks. They make you pay for the shipping to return items and they don't do exchanges. Reading these reviews - people still have not received their refund after paying return shipping and waiting one month or longer, so i'm definitely not returning this crap. The material is see through and cheap af! STAY AWAY! Especially if you're taller than 5 foot lol.

I returned a pair of shoes and was later told I would get my refund by June 2. It has been more than a week now and I still have not received my refund. Contacted Nasty Gal again and I had to repeat my whole conversation again. Gave then a screenshot and they still wanted more information. This will be my last time I order from them. Thank god I paid using PayPal and I've an alternative dispute process. Apparently Nasty Gal is not responding to PayPal. I'll just have to wait awhile longer but I'm assured of my refund.

After not having ordered from Nasty Gal in many years… I decided to give them a shot. I clearly should have done my research first. True to the majority of the reviews here…. They are the worst! The clothes are of horrible quality and their customer service is terrible. They are a UK company so the dresses are UK sized, but when my order was confirmed the sizes were all wrong. Super disappointed. I will not be ordering from them again and will be returning everything I purchased.

I Bought 6 items and 2 of them dirty and stained and two are very far from the look on the website specially the colour. Contact customer service that i want to return them and showed all that photos attached and they keep insisting that (they don't see any problem on the items) and they still want me to pay for the shipping even though it's not my fault that they're products are $#*! that's why i am sending it back. Poor customer service not gonna buy again on this nasty website! Anyone experienced the same thing?

Update: They Refund me 80% after i replied on one of the bad comments from their instagram account regarding on how bad their customer service and teaching them to message on fb page instead to get their attention (guess what they also deleted bad comments/Reviews) ‍. TIP Emails and comments won't work so better message them on facebook!

Do not purchase from this company unless you quadruple check your order. Their customer is by far the most horrific I've experienced by any brand. Their site switched my billing and shipping address which I noticed immediately after the order was placed. They refused to change the address or cancel the order and offered no help and said it was my problem.

Generally, quite a nice store to shop at! I bought a satin wrap dress and it was better than I expected! The quality was amazing, the material was really comfortable, and it fit my body perfectly. They do always have sales on their website, so its always good to look out for those.

The company is a joke. I never received my item and when I disputed the transaction with my credit card statement, they said "that's not our company" LOL! And when you try to contact them, good luck - all you get is a runaround and the same email twenty times.

I recently ordered boots in cream. Oh so stylish comfortable and goes with all clothes. I ordered a bother pair before and again lovely. Im a 6, they are the correct size.
I have not been disappointed to date.

I've been purchasing from nasty gal for so long. Yesterday I received my order and noticed I received two different boot styles in the box, both were for the right foot! Mistakes happen, but oh my goodness, to get customer service to help has been such a nightmare. They wanted me to pay for my return when it was their wrong doing, now I have to claim it's faulty but the label is already created for return, it's just a big mess and it takes hours to get a response since customer service is email only
Or a ridiculous bot in the website. Hopefully I get it resolved so i can move on and only purchase from asos from now on. No more nasty gal.

Wow. I remember when I used to shop at Nasty Gal in the states and it was so cute, the quality was great, pricier but worth it. I just got a couple of pant suits, a dress and a bathing suit - They all look like they're from the costume shop - cheap cheap cheap quality! Looks nothing like the photos on their website. So disappointing. I would classify Nasty Gal in the same category as Zaful. Will not be shopping here again.