After not having ordered from Nasty Gal in many years… I decided to give them a shot. I clearly should have done my research first. True to the majority of the reviews here…. They are the worst! The clothes are of horrible quality and their customer service is terrible. They are a UK company so the dresses are UK sized, but when my order was confirmed the sizes were all wrong. Super disappointed. I will not be ordering from them again and will be returning everything I purchased.

Do not purchase from this company unless you quadruple check your order. Their customer is by far the most horrific I've experienced by any brand. Their site switched my billing and shipping address which I noticed immediately after the order was placed. They refused to change the address or cancel the order and offered no help and said it was my problem.

Generally, quite a nice store to shop at! I bought a satin wrap dress and it was better than I expected! The quality was amazing, the material was really comfortable, and it fit my body perfectly. They do always have sales on their website, so its always good to look out for those.

I usually get my packages quickly and the customer service, unlike others I've read, is actually decent. However, their charts and sizes are misleading.

I bought a size SMALL pair of Serpentine Shorts from them and got a size small that was 30". The model was super fit and wearing a supposed "size small" which happen to fit her perfectly and also a size 24" just like me. I was so disappointed after I received my order to see that it was way too big.

They gave me in store credit, however which was ok but I now know that I won't be able to order shorts from them. I spoke to a customer service rep that told me just today that the sizing for the models were misleading.

I also bought a zipper dress that was really cute but didn't last but a few months since the zippers started crumbling apart after 2 washes and very little use. Instead of metal, they were made out of cheap plastic.

Pretty disappointed, Nasty Gal.

Literally who decided to let this CEO price the items at that price with THAT quality? Spend a large amount more than I did on SHEIN, (and Shein is better) and the items still sucked. Plus they make you pay for shipping ($12) for not even fast shipping, mine took over 2 weeks but I've heard worse and return shipping for their $#*!ty clothes. C'mon guys, if you're gonna charge a lot at least make it worth it like? All my friends and I do NOT approve. Get it together.

QUALITY: 3/5 (based solely on the outfit I purchased of course)

SHIPPING: Ordered on 11/24, shipped on 11/25, and arrived on 12/3

Overall, my experience was pretty okay. I had no issues with my order. The items arrived in the correct sizes and colors. The material of the sweater was surprisingly soft and the jeans fit true to size. I made a video review so you can decide for yourselves.

I've bought a pair of cut off shorts, Mink Pink brand. They are fabulous. I also bought 3 dresses all great quality! These negative reviews shock me, I've had nothing but amazing experiences with Nasty Gal!

I recently ordered boots in cream. Oh so stylish comfortable and goes with all clothes. I ordered a bother pair before and again lovely. Im a 6, they are the correct size.
I have not been disappointed to date.

I've been purchasing from nasty gal for so long. Yesterday I received my order and noticed I received two different boot styles in the box, both were for the right foot! Mistakes happen, but oh my goodness, to get customer service to help has been such a nightmare. They wanted me to pay for my return when it was their wrong doing, now I have to claim it's faulty but the label is already created for return, it's just a big mess and it takes hours to get a response since customer service is email only
Or a ridiculous bot in the website. Hopefully I get it resolved so i can move on and only purchase from asos from now on. No more nasty gal.

Wow. I remember when I used to shop at Nasty Gal in the states and it was so cute, the quality was great, pricier but worth it. I just got a couple of pant suits, a dress and a bathing suit - They all look like they're from the costume shop - cheap cheap cheap quality! Looks nothing like the photos on their website. So disappointing. I would classify Nasty Gal in the same category as Zaful. Will not be shopping here again.

This is the epitome of fast fashion - clothing that isn't always cheap but breaks within a few wears and crap quality. Package arrived ripped, kept getting updates on my 'Boohoo' order, I don't know if these brands are linked but if I knew they were connected would have never ordered from this company. Awful sizing, terrible fabrics. I've actually had better quality clothes from Primark. Yeah it's that bad

If I could give zero stars, I would. I paid $10 for standard 5 day shipping; it's been over 2 weeks and my package seems to be bouncing around the country and who knows when I will get it. Their tracking portal is rarely updated as well, so you will spend a lot of time wondering where on earth your order is. They have no customer service email or phone number- you have to contact them on WhatsApp which is strange, shady, and unprofessional. On top of that, their discounts are completely fake. You'll notice that they markup their prices like crazy and then offer a "discount" of at least 50% everyday in order to lure people into buying. When you try to use a promo code during checkout, they will not take off as much money as they're supposed to. For example, if you use a 20% discount, they'll only take off about 5%. Stay far away.