First there's no phone number to contact them. Second, their clothes are poorly made and customer service is terrible. It took a month to receive an order that was supposed to be a gift, and now they will not allow me to return some of the items because it has been too long.

2 out of the 5 items I ordered came broken and in busted up packaging. Their shoes are uncomfortable and poor quality. One of the broken items I received I later learned was an outdated, discontinued product by a third party company. Reached out to customer service and they were absolutely appalling. The system doesn't let you email large files like certain pictures and videos, which they demand you provide as proof of faultiness. The customer service reps are so unhelpful and you only have a chance of getting your refund if you nag them for hours on end. Be tenacious, or better yet, don't order in the first place.

You have to wonder why cheap-and-NastyGal even exists. Terrible quality, over priced, and actually pretty ugly, sorry. I ordered 9 items, only received 2. The straw clutch is not the same product shown on the website - whats the deal with that? See the photo I attached. Nasty Gal sells this bag for $40 and then sends you something different. How is that acceptable? Ordered a sequin top (valued $40, got it 50% off) tried it on once, there are now sequins all over the floor. I still can't believe I paid 20 whole dollars for it. Cant comment on the other 7 items that are missing. This company and its products are a mess, avoid! There are plenty of other cheap stores that offer cute clothes, stick with them.

I purchased some sandals, boots, and a pair of plaid flare pants. The sandals and boots were of lower quality than what was pictured on the website but still wearable. The pants, however, were a different story. Initially, they sent me the wrong item, which I shipped back at no cost, and the "correct" item was promptly shipped out to me. Once I received the pants (tag matches the product listing) it was very clear that they were not the same pants in the picture. The color, pattern, fixtures, and fabric all appear quite different - and of lower quality than the picture. I'm very disappointed and I will never shop here again. This is false advertising and even at 33 CAD it's far too expensive for something with lower quality than SHEIN.

I have been a loyal nasty gal customer for years. Recently my orders have been going to an old address and when asked about it nastygal refunds my money. However no explanation... they even wanted me to update the address in the usps website yet the tracking number they gave me didn't work.

Even when I had proof of their mistake they still didn't try to rectify the problem.

Nastygal used to be a great company. Now that they've sold out... two thumbs down!

Try fashion nova! Much better, not as expensive and you get your items faster!

So this might be the worst online shopping experience I've ever had in my whole life, and I shop a lot, a lot. Paid extra for shipping which reads "allows 7 business days", shipment did not arrive after 10 days. I checked with customer service, and they asked me to wait extra 5 days to check back in with them. But when I did, they said to wait another 20 days before they could take any action. Customer service was also rude and impatient, quoting "I know it is not ideal Michelle, but you have to wait."

So why am I still waiting? Just give me a $#*!ing refund

I don't know why this site has such terrible reviews!
I've ordered off here at least 15 times and nothing has ever gone wrong. Most of the items I purchase are on sale, (very cheap), but I've never ever been unsatisfied with the quality of their clothing. It fits great, looks great and I always get the most compliments when I wear clothes purchased from Nasty Gal. I'm addicted.
Their return policy is also great. The one time an order didn't fit, I used the return slips they enclosed in the parcel and sent it back. They were friendly to deal with and quick to respond to my queries. I highly recommend it.

Terrible customer service they make you feel unseen and unheard but that's only after they take your money! Terrible company

I bought about 10 items from them and one dress was damaged. They did not want to replace it because they said that it is "final sale." The customer contact care associate kept saying the exact same thing over and over like he/she cannot explain anything else. Customer looses, nasty gal takes all profit. Never buying from them again.

I ordered almost $400 worth of clothing with the thought that I would keep what I liked and return the rest, however the quality of the clothes wasn't great and the sizing varied from piece to piece, so almost none of it fit. This led to me returning all of the items the day after they got delivered. It took 10 days just for them to recieve the return and begin processing it. From there I gave it another week before I reached out to ask where my refund was, they told me it could take up to 30 days to process the refund from the time I sent it back and so I just needed to wait and it would be in my bank account by September 7th. Today, September 8th, I still don't have my money back, so I reached out again. They then responded saying they alerted their team and that I would need to give them 3 days to reach out to me via email, and they refuse to give me any more information.

Nasty Gal used to be an amazing site where you could find not only beautiful but quality clothing. Today, the clothes are cheap, overpriced, and there is absolutely no customer service available. The phone number they have listed is out of order and the email they provide is also fake. Shipping also says it will take at the most 14 days but is actually closer to a month, if they even said it to the correct address. Do not waste your time on this site.

Nasty Gal has poor customer service - Do not offer exchanges and will not honor sales price on returns. So it better fit, or you are out of luck. What quality business do not honor their prices within 30 days? Think twice before you purchase an item!

I was apprehensive to buy from them after reading these reviews along with similar websites. However, I will say, I am not unimpressed with my purchases!

Although I do agree on the front that the pictures are slightly misleading, for being fast fashion, I would say the clothing is pretty high quality for the price you are paying. The only problem I had was that I bought a pair of platform shoes and then ended up being way taller/ more goth looking than I anticipated.

The customer service reps are extremely kind and helpful, and I will definitely be doing business with them again :)

I really wish they would accept accountability for sending incorrect items and then not assisting customers in canceling or modifying those incorrect orders. The chaos of talking with their customer service mixed with the complete lack of integrity or quality of product all leads to me spending too much money and time on this crappy company. Do not recommend or respect.

Ordered three items. Two came in dirty looking bags that had clearly been used. Of the three items, one was huge and ridiculous looking, the other was poor quality but kind of cute, and the third I thought would be nice with some alterations. I decided to return the first, but Nasty Gal wants me to pay for shipping with a credit card, rather than deduct from my return? I don't think so. That's not a policy I can get behind. I'll be shopping elsewhere from now on.

I had two items I returned, I got an email saying my money will be back in original payment within 7 days. It's been 2 months and still nothing! I keep contacting them and all they say is they have initial a refund that's it!