NastyGal

When you order the website says 8-10 days for shipping. It took 3 weeks before I was even able to get an estimated delivery date. Customer service was extremely unhelpful and only told me to wait two more weeks and if I didn't hear anything about my package to contact them again. When I finally got my package the quality of the shoes was very cheap and they didn't even send the right size. For the price I paid for my shoes I'm extremely upset. I am returning them immediately. This was just an overall terrible experience. Don't buy from them.

I ordered my items with nasty gal to be sent to an old address. Once I realized my mistake I immediately went to email them to change the address. I cannot understand why they could not do that. Long story short they told me to collect the parcel. How? Horrible customer service. I need a refund or a new order placed. I'm paying for something I cannot pick up. How can I place a return for something I did not receive? Any other company would have corrected the address or let me cancel.

I've ordered from them 3 times and each time the items came on time and as described. Not sure why there's so many bad reviews. I've never tried phoning their customer service but I have emailed them and they respond REALLY quickly. As in within the hour sometimes. Their customer service via email is fantastic. I had to exchange two items because they were the wrong size and I received my refund in 4 days.

I ordered a bodysuit and a floral skirt for the first time on this site. I was really excited to receive them and to my dismay the quality of the items were not the same as represented in their online representation. The fabric of the skirt was stiff like a piece of plywood and my order clearly stated a S, yet they ship me a XXS! The bodysuit was even worst. The fabric kept riding up on the sides of the slit cut-out. And be aware as there are no return or exchanges for body suit! Most horrible experience ever and will NEVER shop here again.

Horrible horrible materials. So thin and feel like they will rip... even the plain loose t shirts I ordered fit weird. I ordered a few sizes. The size 0 was huge. The size 2 was too small. And the cute images on the site look so cheap in person. Like they make different materials for the models. Literally such bad quality! And the clothes look terrible on! They just don't fit right at all as if the proportions have gotten messed up. My body dysmorphia just came back from how bad everything looked. And the shipping is around $12 total for there and back which is not worth the money. DO NOT BUY!

I am having the same problem as everyone else on here AND getting the same exact response, word for word, that people are getting. It's been almost two weeks since I placed my order and still no sign that it's been shipped. I actually haven't even been charged, yet I received an order confirmation...? I get that the restructuring of the company causes some delays and hiccups, but this definitely doesn't seem like a good start to the "restart."

I placed an order at nasty gal back in June. I never received my package. I called customer service, emailed, followed up again. When they finally replied they said the package was delivered and they would not refund my money! Now I am out $350 with no merchandise.

Nasty gal is FRAUDULENT. Do not, under any circumstances, order from them. They have refused to issue me over $300 in refunds and whenever I ask to be put in contact with someone who can help me, they narrowly avoid the question. They have been extremely unhelpful and claimed that they cannot refund me "because of a change in ownership" which is complete bull$#*!. Very, very upset over this entire experience.

Worst company ever. Took 2-3 weeks to receive order and tracking information with usps. Nasty girl did not send them the manifest so I also didn't receive tracking information. Will never order again. I email them cause unfortunately the company do not have a customer service team on phones... didn't receive a response so I decide to Facebook message them. All that to receive a $#*!ty response. "Your package is on its way, order was stuck in customs" blah blah blah bs. Oh yeah you will receive use clothes that may have stains. My clothing didn't but a close friend of mine received stained clothing.

Their clothing quality is terrible. I ordered a bunch of stuff, it arrived later than expected but still quite quickly so I was impressed. However, based on their pricing I expected decent quality clothing only to get garbage I would expect from the likes of AliExpress. Not sure how they stay in business. I could go to H&M and get better quality clothes than this.

Terrible. I ordered some clothes, paid shipping, and when the package arrived, i was required to pay an additional 45 dollars for shipping costs. After i contacted nasty gal, they said that they made this clear in the check out.
What it said was 'fees vary by country'. That is not clear. All that said to me was the shipping fees vary by country, but considering the price was generated by my location, i obviously did not think that this meant an extra fee AFTER the fact. AND, the 'fees may vary' message was written in size 8 font, in white letters, on a pale brown-beige back round.

Tricky, sneaky business. I would have never ordered the clothes knowing i'd have to pay such a huge extra cost. And i will never shop their again.
Its all made in china anyway

I have been waiting for a package to arrive and customer service was responsive however, they didn't offer much help. I've shopped on this site since 2013 and this is disappointing. I ordered about a month ago and I don't understand why something would take this long to ship. Its ridiculous.

I ordered a pair of shoes from Nasty Gal. They shipped it on June 18, according to the USPS tracking info. There was no update to the USPS tracking info for a week. On June 24, they processed my 'return'. Except, I never received my order in the first place, so how could I return it? I contacted them twice and received two prompt but extremely unhelpful replies, offering no explanation as to why this occurred. Will not shop at again. Too bad for them, I spend a lot of money on clothes.

Have been a loyal customer for a long time… but now the clothes are terrible quality, the customer service is impossible, shipping is cheap, clothes are poorly sized, missing items. Will never waste my money here again. Lesson learned.

They have nice merchandise but horrible service I paid extra for express delivery and it did not come express at all it was impossible to reach someone by email or phone to see what was going on. I would not recommend ordering from them!

Hi guys -

I am seeing the same experiences I am having right now. I ordered from their site on 2/18 and have yet to receive any shipping info - I have written to them twice since they stopped their phone and chat support and NO response. This is NOT ok, I am not cool with losing over $100 of purchases. I wanted to see if you guys would like to connect/band together and see what we can do in order to get our money back or at least our orders.

I used to be a loyal customer of Nasty Gal and very pleased with their unique clothing that was always pricey. I returned an item of which I paid $150 for and was never refunded my money. These Con Artists at Nasty Gal accepted my returned package knowing that they were not going to process my return. I have contacted the so called new management and they stated that they can not help me with my issue. This company truly lives up to their name Nasty and Terrible customer service.

I ordered my items and they arrived in less than a week, I think it arrived in 3 days after order was made, my items are of great quality and the sun glasses were stunning, i shall be purchasing over and over. So excited and this is not a fake review, I only comment under true sites worth recognizing. I'll post photo when I wear my fits.

Ordered three items on an incredible sale, they arrived on time but two items were missing and the dress that ended up coming was really poor quality and nothing like the picture. Nasty gal refunded the two missing items and im able to returning the third one, overall a really frustrating experience but at least ill get some of my money back...

I just ordered a couple of dressed and 2 piece outfits and had to return every single piece. The patterns where different that the ones on the website, and even the colors were fully off. The fabric was completely mis aligned on a gingham dress, it was terrible. It sucks because I used to love it, now its cheaper than shein! Too bad, never buying here again.

I accidentally purchased 2 exact same dresses (no clue how that happened), and the dress was on sale $14.40. The shipping and handling cost less than $9.00, so I should be charged a little less than $37.80 but instead I was charged a little over $47.00.
I messaged them multiple times to ask why, and they never answered me. I went back on the website the next day to check the price on the dress again and they raised the price from $14.40 to $18.40. I guess they are changing prices and looking for a reasons not to return my money back. It's been more than 10 days and I still don't have an email that my order has shipped. Save yourself the headache and buy from somewhere else.

I bought a dress online from them 10 days ago and was disappointed with the quality and the fit. I tried to start a return online and a pop-up ad for their current sale continually blocked my attempts. So then I emailed them saying i needed help to make the return. They replied that they were not taking any returns on items purchased before Feb 8 (I sent my email on Feb 11). No explanation as to why!

I returned a few items that did not fit me. By the way, they run SUPER small and inconsistent. The website says they will refund you within 7 days of receiving your items... it has been close to 20. I tracked my package and they have confirmed that they even received it, but still i have no credit on my card... I am over this and I want my money back!