Worst company ever! I bought something by mistake and they didn't cancel my order. The package arrived in terrible condition and the products have such poor quality. When I returned the items they charged me twice for shipping because something went wrong with their website and they didn't refund me either. ( They said it was an error from the third party company they hire and couldn't do anything about it. Well, you could call this company and take care of this problem). Never buying from this website EVER AGAIN!

My item shipped on 12/27 and its 1/14, my item is still 1000 miles away in Illinois. I PAID for shipping, it wasn't even free. It is honestly INSANE how long it takes, and in my opinion unacceptable. I swear their shipping partners take longer than normal. I am never ordering from this brand again. NOT worth it.

I brought 4 different pairs of shoes at a US size nine. The shoes were small, and the one flat pair of miles had one shoe that was too small, while the other fit fine. Upon reporting this to customer service, they kept reinstating that I had to ship it back and use the original packaging. First of all, the package was sent in a plastic bag. You can't reuse that after ordering, and I believe the size variation was an issue because it came from the UK. I am beyond disgusted that they couldn't assist, even with the one distorted shoe, and it is my responsibility to find packaging and send it back. I've received better customer services for hair products. Let alone shoes! I will stick with DSW where sizes are real, and service is better.

First, a part of my order went out of stock after i had paid. I had to bring this to their attention, but customer service responded promptly and refunded me. Then, i never received the rest of my order as they said it must have got lost in the post. However, the customer service was good and I got a full refund for the items and the postage price. So disappointing as they have some really nice clothes! Just skeptical to order from them again as i feel like i will never receive my order lol.

I bought a pair of pants off the site. I live in Canada, so i was already charged 10$ for shipping. This was fine until i was charged a Cash on Delivery fee of over 20$, which i was not notified about until i had no choice but to pay it at the door! Completely ridiculous and a scam. 30$ in shipping on a 30$ pair of pants... and no real proof that the parcel was even assessed by any kind of customs to deem a 20$ charge at the door. This is a scam. Never buying from here again!

I've been a loyal customer of this site for years and made several large purchases. Then try had a change in owners & couldn't log into my account. They had no record of me and my past orders AND a sizable store credit I had left. I was told there was nothing they could do about it since I didn't have a screenshot or email of it. Ridiculous! Too bad they lost a loyal customer. The site is also designed worse and the clothes have taken a cheap looking turn.

Because they don't use Canada Post or USPS - instead another courier company Landmark - the duty, taxes and brokerage fees tacked on to the order are horrendous. If you contact customer service about it, they patronizingly remind you that you checked a box agreeing to pay extra for applicable duty. I purchased a dress for $110, paid $12 shipping, and then was told I had to pay $50 more when it arrived. I ended up refusing the package - it will go back to NG and I'll eventually be refunded for it. I wanted the dress, but wasn't even sure it would fit properly - and wasn't going to pay $50 to find out! Shame on you Nasty Gal - pure robbery.