I ordered a pair of shoes online with the status staying it was "preparing to ship" for a week. Just to find out that the order was cancelled because "by the time they got to my order my size was out of stock" however when I called the day before, they told me it was boxed and ready to ship by 4pm. They cancelled the order without notification or ANYthing! They didn't give me anything for it either. Horrible communication and customer service.

Correct items in my order had deodorant stains on them. The main item I had placed the order for was not in my package, and I received a wrong item instead. Customer service told me I had to wait until the item was shipped back to get a refund and I would not offer to send me the correct item. Very disappointing, do not recommend this business.

This website is a $#*!ing nightmare to navigate. The sizing charts are so useless, don't even bother with them. If you order something in a small be prepeared to receive anywhere between a regualr size 2 - size $#*!ing 8. Also don't be surprised if your items don't look ANYTHING like the photos. I ordered jeans off here because in the picture they were purple and I had been looking everywhere for jeans of that exact shade to match a purple jean jacket I had purchased. I wasted 45 dollars on these 'purple' jeans just to receive regular washed blue jeans in the mail. If I wanted plain blue jeans I would have gone to urban outfitters or some $#*! and gotten them for 12 dollars. $#*! this website, if you wanna order clothes online check out Romwe or Dollskill, they are upfront about what their products look like, and their value for money is great. This is overpriced crap, terrible quality.

I did my first online purchase and bought two dresses. I was so excited but one dressed wasn't how it looked liked in the picture and the other dress was simply too big. The sizing was my fault though. It is pricy, but the site features unique and trendy designs. I like that they sell brand name shows like Jeffrey Campbell, because some of the stores at my local mall doesn't carry the certain style of shoe. I'll be more hesitant in purchasing a dress or top from here again because I don't want to have to pay shipping to return the items!

I was injured so I couldn't return things on time and I asked them to make an exception as none of their dresses fit me and I ordered my normal size but they either run super small or super big. In addition the images don't even match the shipments. I ordered a shorts pajamas set and got pants instead. It's such a bad experience overall and the colors and materials are horrible in person and so cheap looking compared to the pictures. I tried explaining to the chat rep and she just hung up on me. Her name is Beth. I will never shop here again and tell everyone about my poor poor experience!

Terrible, Terrible, Terrible. It does make me feel better though to read that this is something that many others have experienced. This is embarrassing for them to have so many bad reviews.

They don't know how to handle international orders, customer service is poor, the quality of the dress came in very cheaply made and was sewn incorrectly making it faulty and unwearable. They will not return as you pay for their inflated duties and taxes (that they don't mention in the checkout page) and leave their customers at a a loss.

Quality of the dress is akin to something I can probably find in some cheapo flea market.

NastyGal you are all flash but no real class.

Never again.

Order my item on 11/19, now 12/03 still did not get my item. I paid $8 for shipping which they said "3 days express shipping". Totally lying and such a ripoff. Even stuff I bought from eBay takes faster and cheaper to ship than this company.

I used to really like their clothes, but after shopping with them for just a few times, I have to say this is the last time I'll buy stuff from them. Their quality is not as good as expected, especially with ridiculously high price. I'm not sure if I'm unlucky or their products are just crap, there's always defect on things I bought, especially if it is sales items. It's going to cost me more just to ship it back so I'll just keep it. Their stuff is not that unique after all, I've found many online sites with similar products and quality but at least 70% off, some sites with similar price but so much better quality than NastyGal. No reasons for me to shop there again.