I had been a loyal Nasty Gal customer since 2015. I would order a lot of clothes from them and the shipping used to be so fast! And the clothes were really cute too. But last November I placed an order which should have arrived in 7 business days, and I didn't get the order for over an entire month! The tracking number did not work and the website said that it didn't even exist. I didn't get the order delivered to my house until JANUARY. Ridiculous. I found out they were bought out by Boohoo, which was probably why Nasty Gal is trash now. I ordered from Boohoo in September and my order from them ALSO took a month. Also, the quality of the clothing I got on Nasty Gal was now garbage. I got a sweater that was super itchy and pretty much falling apart... and a snap closure "high waist" belt that looked like it fit a size 24 inch waist model (I am a size 24 also) but when I tried it on it was not a high waist belt at ALL. Wtf. It probably would've fit someone with a size 40 waist!? I didn't even want to bother trying to get a refund because I probably would never get my money back. I used to get my order within less than a week on Nasty Gal and always got my refund super quick. Never again. Do yourself a favor and don't even bother purchasing from here

I've never written a nasty review in my life, not for a restaurant, salon, let alone a store. But my experience with NastyGal is worth a nasty review.

My advice: don't buy from here unless you're absolutely positive you won't be returning your items (which is difficult to do bc of the sheer poor quality of their clothing).

To begin, they don't have a customer service # to call, which is just a giveaway that they don't want to deal with any customer issues. If you have any issues, you either have to find your answer on their FAQ page, or contact them through their website email portal.

So for me, when I received the items ordered, due to poor quality I returned three of the six items I ordered.

They don't pay for return shipping, so I paid $10 to ship it back, which is annoying but whatever it's fine. They say to wait a certain number of days for them to receive your return, then reach out if you don't get refunded. So I shipped my return, never heard back, so I emailed them on their site. They seemed nice, said they would look into it. Never got back to me. I emailed them a second time, same thing. Seemed nice and would get back, then they just stopped responding to my emails in that chain. So for the third time, I went to their website and started a new email chain. FINALLY, today, after over two months of going back and forth, I got my refund with an automated apology and an offer for 10% off of a future purchase. Safe to say I will not be using it.

DO NOT BUY - "False Advertising"

Ever since new leadership at Nastygal, the service has quickly gone downhill.

I placed a $300 order, to only receive clothes that looked nothing like the photos that prompted me to put in a purchase.

When I went to make the return, I found out that I would need to pay for the shipping on the return, even though the language on the website kept implying the label they sent with the purchase would cover the returns. This "label" ended-up being fake.

The UPS help desk, which I was using when shipping these items out, let me in on a little insight. They had seen a lot of angry buyers making returns to this company.

After reading a few reviews on the internet of items being returned with no reimbursement given afterward, I decided to keep the clothes and try selling them online. Seemed like a better option, than paying more money to send back, and taking a full loss of the $300.

So far, after a few weeks, there have been no takers on the items I'm selling online, even though I'm selling them 1/3 of the price of what I bought them at (which mind you, I bought them on a 50% sale). No one wants to buy them because my posting of the clothes is actual images and not a fake photo posted by Nastygal.

Terrible service, terrible company that I hope ends up being accused of this fraudulent business model.

Customer service is down the hole and they have a bad habit of cancelling parts of your order and dispatching it without a word to you. This is the second time something like this has happened and they do absolutely nothing to try remedy the situation nor give you a choice in the matter.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

I ordered 6 items, most of them were really cheaply made and looked nothing like the site depicted. I returned the items for a refund following the procedure to a tee on (keep in mind, returns are not free, I had to pay for the shipping)

I returned the items in NOVEMBER. It took me 8 E-mails and 3 months to get my refund. They offered absolutely no explanation, no assistance and honestly if I had not followed up as much as I did I would never have received my refund. I WILL NEVER SHOP THERE AGAIN!

After more than 40 emails back and forth, they started sending me refunds separately. I told them that I wasn't sending the other clothes back unless they agreed to pay for the packaging fee because the original one was unusable. They finally agreed and after refunding me $2, I got a wire transfer charge of $15. DO THEY ACTUALLY THINK WE ARE DUMB?! This so ridiculous. I got back $2 to be charged $15. Why won't they do things directly and why do they keep giving unnecessary charges?! Literally SUCH A SCAM COMPANY who has no respect for its customers. After trying to email them, they told me that there is nothing they can do because it has nothing to do with them. ARE YOU KIDDING ME. They refused to do a direct refund and made me do a wire transfer knowing that it would simply charge me 7 times the amount they were refunding. NASTY GAL LIVES UP TO THEIR NAME AS THEY ARE A NASTY COMPANY.

Nasty Gal was my discount party girl clothing spot since 2014. I purchased Jeffery Campbell shoes 70% off and other quasi designer pieces when Nasty had sales. I had not received sale emails from Nasty for over 1 year and a half, suddenly in 2019 new emails. I went to the site and could not believe the extremely low prices. I looked at the shoes and the quality of the clothing and something did not track- it was not the same types of products or quality. Well the original iNasty Gal has gone out of business and this is a British company that has taken over- hence the product change. Went to Utube and saw flossie's haul and notice everything looked tailored for a 0 to 2. Not possible, so influencers get better stuff to show. I am sure little people will find something to work -while 4+ really need to rethink the site and why the clothes are always on permanent sale. The old site had a mix of high low prices with high going sale, now it is all low and throw away clothing in UK sizes. It is a no for me! Yes, they have plus sizes, but those looked bad too- see through in many cases.

CAVEAT EMPTOR. (buyers beware for those Latin nerds out there.) I am writing this because I am a person who believes in improving companies, especially those who seem to have potential. So far, my experience with Nasty Gal has been regretful. Out of the $360 dollars I spent two days ago on clothes I was very excited about only two items came out to be reasonable for their price and quality wise. That was the bra-lette and a lace shirt. One of my items was cancelled, unbeknownst WHY because online it says they are still available. When I contacted customer service, I was greeted with someone much less than friendly, who refused to provide me help besides helping me "re-order" the product, a task I could simply fulfill myself. But I am glad this item got cancelled because it is one less thing I need to return. The other dresses I was very excited about turned out to look nothing like what they do online, even before I put them on. Bottom line my experience wasnt satisfactory. The quality for the price was terrible; I could find better quality at Forever 21 for 1/4 the price. I am so upset with this company, and so annoyed at the fact that I spent so much money, and honestly it was just crap. I will not be shopping here in the future, and I've already told my friends who were excited about the "collection" to forget it. But, on a lighter not, I do wish the company good luck in the future. Maybe if they were less focused on their indie-$#*! "image" and put some thought into the clothes and the customers, they would be very successful.

I've been a NastyGal customer for a while now and I've loved their products. I normally buy from them every couple of weeks and check their website constantly to see what's trending or what's new.

Most of the orders I have received from them within the past 2-4 months, the garments have had holes in them. I'm a sewer, so most of the time I will fix whatever is wrong with the garment and go on my way. I ordered a bathing suit from there, opened it up out of the plastic, and there was huge hole in the bathing suit bottoms, the seam was basically falling apart, so I had to repair it myself.

The problem with this is that NastyGal is not Forever21, their clothes should not be this bad of quality. I'm at least spending $80-120 per item of clothing, and whenever I receive it, it's damaged. I invest a lot in the pieces I order off of NastyGal and spend a lot of money monthly with them, and it honestly sucks to get clothing over and over again that has a hole in it.

I contacted their customer service team and I gave them all of my orders that had a damaged piece in it. Because of it being past the 30 days, they could not do anything for me except give me a $12 store credit. I totally understand being past the 30 days they can't do much, but seriously.

My advice is, be cautious on what you buy from Nasty Gal. The quality is extremely poor and I'm not sure if I will buy from them again.

My order took double as long as it would have to arrive and I was off on holiday, NastyGal would not give me a week extension on returning the $900 packet. Half of the clothes were faulty and horrendous quality. DO NOT ORDER HERE!

I made an order on October 20th because they had great discounts. Do not trust them! They are the worst, today is December 6th and I have not received my order. I sent an email 3 weeks ago and they told me that I had to wait 28 days till they get my order back to them because it seemed to be lost. They did not want to refund my money and I am tired of waiting. They have the worst customer service and I feel like they are robbing me. I payed for nothing and they do not even reply to emails.
DO NOT SHOP THERE, THEY ARE THE WORST

UPDATE! I received a replacement store credit for the full amount after TWO months of back and forth. Original credit was "lost" when the company was sold and all records lost.
My advice:
- *******@*******@nastygalhelp on twitter (rather than email) and constantly try to keep everything public, not in private messages. I also hash tagged #nastygalscam which got a much faster response:)
- Don't take no for an answer... I kept repeating that them loosing all their records was THEIR problem, not mine, and that no other retailer requires customers to screen shot their credits in case the company looses them (?)
- They tried telling me the credits expired... I demanded they show me where this policy was listed on their website, especially the one I originally ordered from
- They tried to give me partial credit -- again I said no and demanded they do what is ethical and professional
*** DON'T TAKE NO FOR AN ANSWER! ***
Only down point -- now I'm stuck with a credit for their garbage site.

If I could give it zero stars i would. I had been in contact with customer service via Instagram (they don't have a phone number) because I placed an order over 2 weeks ago. After the 21st, I stopped recieving shipping notifications. Customer service kept telling me to allow one more day, one more week, etc. Finally yesterday I contacted them a 4th time and they replied saying my order had been refunded. I did not ask for a refund. I just wanted to know the status of my order, I didn't mind waiting. They replied that apparently my package had been lost. If that was the case, I'm sure USPS would have been in contact with me. They said my money would be back in my account by the 7th. Hate to say it but I'm doubting I'll even be refunded. Truly disappointed with this company. I knew their sales were too good to be true. And their customer service dept. was completely illiterate, clearly from a place that does not speak English, even though apparently this company is UK based. I don't know what happened to this company it used to be great but now it is a scam.