Thus place is a joke I was having my daughters initials Monogrammed on a shirt I had purchased from them, I received the right shirt but The ASW initials I sent them to put on the shirt was sent back to me KMB how did they get it so wrong. I sent then a ticket that's what they say use on there site an I have this bad feeling that I just need to chalk it up as a lose. I Just want people out here to know DON'T DO BUSINESS WITH THESE PEOPLE.

I never used this site before and never will again. It's like the company is hiding from you. I went on-line as instructed to get return shipping label and request a refund to PayPal. There is NO contact information or instructions on how to do a return on the receipt that came with the dress Their website would not take my information. Tried 6 times. Finally had to go to PayPal who provided me with a telephone number *******502 and it was just a voicemail recording rather than a live customer service representative. Thank Goodness I used PayPal and so I have filed a complaint and PayPal will pursue the matter on my behalf. By the way I ordered an "extra-large" shift dress and it was so small I couldn't even get it on!

It is probably the worst shopping experience ever, i would day. So, I order a sweater dress online from nastyGal and i was so happy that I got it. Then, after an hour I wore it, the right underarm was ripped somehow. I didn't really do anything. I was just walking and typing on computer. Then, I chatted with one of the customer service representative and she suggested me to send an email with the pictures. Then, I sent an email explaining what happened with the pictures of the ripped sweater. What I got from them is that the item couldn't be returned or exchanged. I cannot trust the product quality anymore from this store and wouldn't shop with this store anymore. The way they treated the customer was not that great either.

I ordered a pair of sneakers, for which I paid 30€ for, plus 15€ for shipping. I was unpleasantly surprised when they got delivered to me, and the delivery guy tells me I have to pay 22€ or he won't give me the package. I asked if it was for custom fees, and he told me no, 'cause the sneakers had been shipped from Germany, which is part of the European Union, so I wouldn't have to pay custom fees for them. He told me the 22€ was probably money NastyGal was asking for the shoes themselves. I ended up paying, thinking of complaining later, which I did. The staff replied very quickly, but they only answer with already written drafts, that don't really answer your questions. They told me the 22€ were for custom fees by the government 'cause the sneakers had been shipped from the USA, but that's a lie, 'cause it's written on the stamp that they came from Germany.
Also, I ordered size 6,5, which is supposed to be a size 37 in Europe, but the sneakers I got are too big, maybe a 38 or 39. NastyGal's staff wanted me to pay even more shipping costs to have the sneakers returned/changed, and when I said it made no sense 'cause they were the ones sending me sneakers bigger than the size 37 I ordered, so they should be responsible for their mistake, the staff's answer was that if I didn't want to pay more shipping fees I should just donate the sneakers!
So basically I wasted 66€ away. Don't do the same mistake folks. Avoid NastyGal.

So, when i ordered my clothes it said to ship to AUS It would take 5-7 business days... well here we are on day 15 and i have received nothing. Not to mention my package has been in transit for over a week but it doesn't specify where abouts it is in transit! The only thing i can confirm is that it hasn't even reach australia yet. I also ordered somethimg express shipping on there a couple days later (extra $30) which is meant to take 2-3 days? Apparently it hasnt even been sent yet. Ridiculous, i have spent $500 on this website in the past 3 weeks and gotten nothing. When they replied to my email they didnt tell me anything.

To return two separate items, they required me to send them separately, and charged me $11 on each item to process the return! I lost $22 just to return 2 items that made me look like a french fry holder. NEVER AGAIN.

I've been shopping big online stores like Nasty Gal and others and always seem to have a problem which sucks because they are such well known. I bought a skirt from Nasty Gal and the zipper broke as I was trying it on. Not only that but I found the axact same one on another website for a lot cheaper. They are overrated and I'm over shopping there. I tried to exchange and they won't let me. I rather shop smaller online stores like Bare Rebel. Good products and customer service.

Because they don't use Canada Post or USPS - instead another courier company Landmark - the duty, taxes and brokerage fees tacked on to the order are horrendous. If you contact customer service about it, they patronizingly remind you that you checked a box agreeing to pay extra for applicable duty. I purchased a dress for $110, paid $12 shipping, and then was told I had to pay $50 more when it arrived. I ended up refusing the package - it will go back to NG and I'll eventually be refunded for it. I wanted the dress, but wasn't even sure it would fit properly - and wasn't going to pay $50 to find out! Shame on you Nasty Gal - pure robbery.

I like most writing here, trusted this site as they were recommended in a uk magazine, and website as shipping to the uk. So here's the deal, you order and pay international shipping rates, the item then takes a couple of weeks to reach you and as the courier doesn't give you a delivery time you will of course be out! To your horror you will be charged another £20.00 or so to except delivery of the item, THIS IS NOT A CUSTOMS CHARGE THIS IS CHARGED BY THE SELLER! I don't care how nice something is I refuse to go into pants down territory by a company that you will probably find dodges tax anyway, this lot are a sneaky bunch of conniving weasels. Use at your peril! I have emailed uk trading standards in regards to this company's antics alongside watchdog people need to be aware. Use at your peril!

I have been a loyal NastyGal customer for about 4 years now. The customer service has never been great but in the past year it seems that as they grow bigger their customer service is of their least of their concern. It seems to me and from other reviews I have read on here that Nastygal's quality control is at a low point. I ordered a pair of Jeffrey Campbell beige leather booties. When I opened them in the box it was clear that the shoes had been worn. There was a large stain on the front of the shoe and a number of noticeable scuffs everywhere. It looks to me as if someone had spilled something on the shoe and a girl in shipping decided to clean the stain with a chemical and it looked "good enough" to send to a customer as new. Naturally I contacted their customer service live chat (which is the biggest waste of time – but that is another story) and was re-directed to their email service with no information whatsoever. I received back from Jennifer D "Hello,
Thank you for getting back to us. I have issued you a return label so you can return the item and be refunded. Please note the label will work for UPS only.
Please let us know if we can assist you further.
Jennifer D. "
Where is the apology for their mistake?
Where is the offer to what other options I have?
Offering me store credit?
Offering me to send a new one in the same size?
No where.

Now it is up to me to take my time to PRINT the label, PACK the items, DRIVE to ups to ship the item back because of NASTYGAL'S mistake for sending a defective item. Then WAIT for my refund (which took 15+ business days last time, which by reading the previous reviews, I am considered "lucky" to have even gotten it back.)

Additionally, during our conversation through email it sounded like a robot because she would have the same opening welcome line and same ending line. I had to ask questions repeatedly for her to answer since she would not answer them the first and second time.

The clothes are cool and trendy but it seems as if the customer service representatives think that having helpful considerate customer service is not. I guess it's not "cool" or "trendy" to apologize for a mistake at this company. Bottom line: I do NOT and will not recommend buying from NastyGal. You may not have an issue with them now like I did in the past, but sooner or later you will if you continue to shop there. To me, the items are not worth the stress and dealing with their terrible customer service. Sending the shoes back will mean they will try to rip off some other customer by sending it to them trying to pass it as "new."

I don't get it! I read the reviews after I bought the clothes and I was really worried that I got scammed... But actually they sent me 3 confirmation e mails and I received my order within a few days ( I'm in uk) the clothes were nice. Not the best material but then again they were very cheap! If I wanted top material I would have spent more n gone to Armani! Anyway one of the orders was wrong ( I ordered 5 pcs)I wrote to their customer service and they replied immediately advising they will deal with my query within 24 hours. Hopefully they will! I will update u. Overall happy with the clothes and with the customer service' oils it be that by paying with paypal they behave differently as they don't want to deal with paypal if they don't deliver! I don't know but honestly I would order from them again!

I was immediately drawn to NastyGal about 2-3 years ago when I stumbled onto their site through an ad on another site I was browsing. Their clothes were so my style, I just absolutely adored all of their pieces and I slowly began purchasing. Usually, I've had no problems with them other than the fact that their merchandise is ridiculously overpriced, even their accessories are just way to expensive, but I figured "Hey, decent quality so it's worth it!" Wrong.

I purchased a pair of platform sandals and they were pretty pricey, about $60 and I had them for about a month when one of the shoes' straps completely snapped off one day when I was wearing them. When I was looking at the shoe, I was actually appalled at how cheaply they had been made, it literally looked like the straps were glued in and they were plastic feeling. It was too late to return them and I had to actually glue it back to make it stick and it just wouldn't, so I ended up having to just throw the shoes away. I haven't purchased anything from them since. Such a shame.

Recently I bought a pair of Jeffrey Campbell shoes from Nastgal online without reading any of the sites reviews... stupid me. Anyway it's a few weeks later and they still haven't arrived. According to the tracking information from Nastygal's website, my shoes arrived in the UK from American a couple of days ago. However when I just checked the UPS tracking site they said that my shoes were actually in Düsseldorf, Germany. What? I don't know whether this is something really bad such as nastygal saying they sent the shoes from America, just so I'd pay extra shipping taxes and fees. Or whether they were sent to Germany instead of the UK. Either way, the information they have given me is completely wrong and I will never shop from there again. Oh and to top it all off, the amount of tax I pay is going to be ridiculous. I wish that they had clearly specified that i would have to pay extra tax and fees whilst I was ordering my product. Steer clear from this business.