DO NOT BUY FROM NASTY GAL! I paid for next day shipping almost 3 weeks later and my order hasn't arrive. Not to mention the tracker doesn't even exist. There is no number to call only a help chat virtual assistant and they keep telling me I have to wait 5 more days and it's being escalated. This is crazy! Now I can't reach a rep at all it says to co tact them on social media and they keep deleting my comments and won't respond to my messages.

Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩

I recently made a purchase with NG and ultimately decided to return an item that didn't work out. After several weeks of waiting for my refund, it was never issued. I contacted their customer service only to be given the runaround telling me it was issued back to my Apple Pay (which was not the payment method used). So one, they did not have the correct information and two, did nothing more to support or correct the transaction issue. If you want to do business with shady business, then by all means this would be just that. Screw you NG!

Buyers Beware! If you are very confident that what you are ordering online will fit then you can take the chance but if you are not certain please refrain from making purchases from this site. They take forever to accept and refund a return. Even after the return is received they hold your funds hostage for a week before even processing. The return is sent back via snail mail that you have to pay for. I believe they are purposely holding funds longer to make interest off the money they have available in their account because anyone in business knows that if you process a refund, it gets send within 2-3 business days now since everything is electronic. I was told to wait about 10 days for this. Will not be ordering again just because of this hassle. Also sizing is completely different from item to item. I bought one item and it was too big. Bought another item in a smaller size since that one was too big and the new item ended up being too small. Horrible experience.

I fell in love with some pajamas and want to buy them but first customer support is rude and they don't know how to answer simple questions about their products sizing and second off they almost never respond. I love that pj and no one else has it but oh well. Missed out on my business

It has been over 30 days since my order "shipped". I sent an email to the vendor to confirm validity of the site after reading reviews. I removed 2 emails in reply assuring me they were legit and that the package had been shipped.
As soon as the tracking stated it was in USA I sent another email asking g for clarity on which carrier would deliver my package. I have not received any replies since the first week within the product order. Bieve the reviews. This site is a scam.

I made order back in November.Their bogus tracking said they delivered the package. I reached out via email they replied like they were gonna reship and sign for it. They said the carrier didnot take the responsibility. Yet the second shipment was thru the exact same carrier no signature and once again it was showing delivered but not received. I asked for a refund they offered 70% I want 100% and now they are not responding! I am not happy! I want my money back!

DON'T BUY! They run a scam, saying they shipped your order and it was delivered. But of course, it was never delivered. Then they say they will reship the order "expedited." But then the second order never shows. So you complain, and they say the best they can do is offer you a 70% refund because they have already lost money on shipping the order twice! Ha. Never saw a refund at all. They regularly run ads on Instagram. Don't order from them!

I was told my order would arrive 2 Wednesdays ago and it's still just sitting in a factory and every time i ask they say expect it within 48 hours. They replied this every 48 hours i asked. I then asked for a refund because the event has passed and they said it would take a month to investigate. For a business that has been around for over a decade, this is just embarrassing.

The company is a joke. I never received my item and when I disputed the transaction with my credit card statement, they said "that's not our company" LOL! And when you try to contact them, good luck - all you get is a runaround and the same email twenty times.

I bought a few different sizes of a matching set from Nasty Gal back in August since their sizing is all over the place. I ended up sending back 3 pieces, totaling a little over $400. I waited almost a month before reaching out since I had not seen my returns come through my bank account but got the emails that they received my returns. I was initially told that on their end they could see my returns had gone through to my account but since I wasn't seeing it they would raise it with their finance team and provide me with a "proof of refund" within 3 business days to take to my bank to locate the funds. I waited over a week before reaching out again because I never received it. I explained the story and was told the same thing - they "raised it with the relevant team to investigate" and would send me the proof of refund within 3 days. It's been another week and I have still not received anything so I'm starting to wonder if I'm just out over $400 at this point.

I never received my items and they claim they were delivered. They claimed to have resent them and they claimed to be delivered too… I got nothing. They say there's nothing they can do because they use cheap delivery services. They are just scamming people. Do not be fooled.

Gross. Items not sealed, looked used Customer service useless, so much back and forth when you actually get any help (inbox full obviously - lots of complaints), took pictures and still they expect you to pay return postage.

Sanitised all products only for them to fail after first use. Items broken. Cheaply made

Never received my package, customer service rep told me there's nothing they can do because it's out of the 14 day return policy. But i'm not trying to return anything? I didn't even receive my clothes what am i going to return? If this company cares about its customers at all, you'd offer me a refund.

STAY AWAY! Everywhere in the universe i am a size xs and it always fits me. I mean, my BMI is literally underweight. I ordered some things a size up (like a wool coat, for obvious reasons) and it STILL was too small. All body suits came, almost comically, up to my nipples and no further. The "size 10" boots (2 pairs) were too small. I mean... i can force myself into a 9 if i have to, so this is absolute BS. I spent $350+ dollars and the returns policy is so complex and full of crap i don't even want my money back at this point. I'm a student and i dont have big bucks, so this really sucks. They make you pay for the shipping to return items and they don't do exchanges. Reading these reviews - people still have not received their refund after paying return shipping and waiting one month or longer, so i'm definitely not returning this crap. The material is see through and cheap af! STAY AWAY! Especially if you're taller than 5 foot lol.

I returned a pair of shoes and was later told I would get my refund by June 2. It has been more than a week now and I still have not received my refund. Contacted Nasty Gal again and I had to repeat my whole conversation again. Gave then a screenshot and they still wanted more information. This will be my last time I order from them. Thank god I paid using PayPal and I've an alternative dispute process. Apparently Nasty Gal is not responding to PayPal. I'll just have to wait awhile longer but I'm assured of my refund.

I Bought 6 items and 2 of them dirty and stained and two are very far from the look on the website specially the colour. Contact customer service that i want to return them and showed all that photos attached and they keep insisting that (they don't see any problem on the items) and they still want me to pay for the shipping even though it's not my fault that they're products are $#*! that's why i am sending it back. Poor customer service not gonna buy again on this nasty website! Anyone experienced the same thing?

Update: They Refund me 80% after i replied on one of the bad comments from their instagram account regarding on how bad their customer service and teaching them to message on fb page instead to get their attention (guess what they also deleted bad comments/Reviews) ‍. TIP Emails and comments won't work so better message them on facebook!

After not having ordered from Nasty Gal in many years… I decided to give them a shot. I clearly should have done my research first. True to the majority of the reviews here…. They are the worst! The clothes are of horrible quality and their customer service is terrible. They are a UK company so the dresses are UK sized, but when my order was confirmed the sizes were all wrong. Super disappointed. I will not be ordering from them again and will be returning everything I purchased.