Nasty Gal is a leading fashion brand known for its trendy clothing, shoes, accessories, and beauty products. Committed to a unique shopping experience, it caters to fashion-forward individuals with a diverse collection and great value, offering significant discounts and exclusive app promotions.
Nasty Gal has a rating of 1.3 stars from 747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nasty Gal most frequently mention customer service, store credit and poor quality. Nasty Gal ranks 1955th among Women's Clothing sites.
What a bunch of whining, entitled cheapskate IDIOTS you all are! You want INSTANT international delivery for FREE on everything, you blame the company for the customs charges you pay to your government as if the store has ANYTHING to do with it, and you expect HIGH QUALITY clothing for dirt cheap from a store that specializes in mass produced junk made in sweatshops. All a bunch of freaking IDIOTS! If you want quality, don't support this kind of a bullsh** store. Don't buy disposable clothing... be willing to pay a FAIR price for better quality from better stores!
It came in the exact date as it should (8 business days), the size on the waist was perfect but it was too long? Even thought I'm the exact same height as the model (160cm).
Ordered the Call It Knit's Pom Pom Balloon Sleeve Sweater and just received it. Super excited to wear it but it has dark brown stains on the front of the sweater. Total disappointment.
Absolute $#*! customer service, I tried ordering a (very overpriced) top and they kept saying something was wrong with my credit card even though there wasn't.
Have been waiting two months for refund … worst customer service! I have tried numerous times to connect with someone but no one is ever avaIlable
Ordered a pair of shoes. Arrived on time, no problem, but within a month they fell apart. Not worth it at all
I absolutely adored Nastygal's merchandise and I always thought their stuff was of good quality in the past. However, I just ordered 4 pieces from their website and they were horrible quality, an awkward fit, and looked a lot better online than in person. I usually don't write reviews but I am just so disappointed and wanted to let people know, so that they don't spend the money on these items. They do have good sales constantly, however, their pricing is just wayyyy too high for the quality you get. I felt like all of the stuff I ordered were from 3rd party sellers off amazon like Romwe. The sizing is inconsistent, as well. For example, the last thing I ordered from Nastygal was a top in size 6 that turned out to be WAY too small. This time, I made sure to order an 8 in this other top. When i received it, it looked like it was 10 sizes too big for me. If these pieces were like $10 or less then I would understand why. You pay for quality. That being said, I really don't believe spending that much money on stuff of such poor quality. I'm so bummed because I love their style.
They have a great selection of fun items, but it seems to me they spend way too much time Instagramming in Paris and bragging about being "Nasty Gals" (so demeaning) and not enough time doing their jobs.
I returned one of my two shoe purchases, and it was received by them on Sept 25th. TWO WEEKS later it still had not been processed, so I called and was told they were behind & it would be processed "the following week". Which it was... sort of. My order status updated, but guess what? No money. A full week from it being "processed" I called again and asked where my funds were. Because they had just moved their warehouse (which, I understand is a legit excuse for the physical processing to be delayed, but should have NOTHING to do with financials) she stated it would be another week before funds were returned. I said I wasn't okay with this and wanted to speak with someone else. She kindly put me only hold and returned saying my money would be put back on my card today. Thanks, but... it shouldn't have taken that much harassment to get my money back... a month to process a return is not right!
And considering the reviews regarding this matter are pretty consistent, warehouse move or not, maybe they should change their FAQ's that state returns will take a week...
Boycott this company! I was looking at my order history and realised I didn't receive a $78 jumper (I paid $26 on sale). Because of their own negligence, they left the item out. I flagged this with them but was informed that because I didn't notice within 14 days there was nothing they could do. The item is literally still in stock and all they have to do is send the item I PAID FOR. Making it the customer's issue/fault (when it clearly isn't) is appalling. I've been a regular customer over the years (having spent over $1200 on their products). You'd think they'd send a product that a loyal customer had paid for. I did not know about this 14-day policy (which frankly should be illegal if it isn't already) as their returns policy is longer. I also expressed to the customer service team that I had not been home in that 14 day period and was unable to check my order. Any other company would ship the missing item that has been PAID for. I asked the customer service team to escalate the issue and was met with another 'no' and a closed ticket! It's Nasty Gal's responsibility to ship the items their consumers pay for. Whether I spent $26 or $1000, no company in their right mind would refuse to provide a product that has been paid for. They've literally stolen my money. This company is Nasty and I'm never buying from them again.
I'll also add that their shipping and return fees are ridiculous. A few Nasty Gal tops have pilling after less than a year of wear. I've had to return multiple items over the years due to poor quality or odd sizing. I've put up with it as I liked their designs. Never again. We deserve better as customers. There are so many better options out there - looking forward to them going bankrupt!
I TRIED to order a dress and the site wouldn't let me order anything - kept getting an "error". I order with this card from LITERALLY EVERYWHERE - dollskill, solestruck, asos. Com, blackmilkclothing etc etc and i've never EVER had a problem with placing an order.
Then i called for some help but no luck. They couldn't do anything, s o i didn't order. Ridiculous
Answer: A. Anyone that is an International Customer does experience custom fees, which is a bummer. But, at check out you are notified of this information.
Answer: A: Try tweeting at@Nastygal,@Nastygalhelp, and #Nastygal with your issue and that no one is responding. Also, everyone should file complaints with the Better Business Bureau and FTC!
Answer: Hi! I had to order 2 sizes up... these clothes are made for slim petite women. If u are not then order at least one size up.
Answer: I never ordered Anything from this company, they got my debt card # and just started to Take funds out of my acc. That is how they got caught, I would NEVER order anything from them! Be very careful if you do.