business logo of Nasty Gal
nastygal.com
casual, streetwear, general womenAge 13-18, 19-25, 26-45
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About the Business

Nasty Gal is a leading fashion brand known for its trendy clothing, shoes, accessories, and beauty products. Committed to a unique shopping experience, it caters to fashion-forward individuals with a diverse collection and great value, offering significant discounts and exclusive app promotions.


nastygal.com
USA
Nasty Gal is part of Boohoo Group
Founded in 2006
Clothing item from Nasty GalFashion apparel by Nasty GalMerchandise from Nasty Gal clothing lineNasty Gal fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2006
Target Gender: women

Shipping

Shipping Cost: $6.99
Free Shipping: no
Shipped From: UK

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed
Return Cost: cost of returns

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: casual, streetwear, general
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, facebook, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay, Klarna

How would you rate Nasty Gal?
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Reviews Summary

Nasty Gal has a rating of 1.3 stars from 747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nasty Gal most frequently mention customer service, store credit and poor quality. Nasty Gal ranks 1955th among Women's Clothing sites.

service
157
value
152
shipping
160
returns
129
quality
151
Washington
1 review
5 helpful votes
Follow Suzie Q.
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What a bunch of whining, entitled cheapskate IDIOTS you all are! You want INSTANT international delivery for FREE on everything, you blame the company for the customs charges you pay to your government as if the store has ANYTHING to do with it, and you expect HIGH QUALITY clothing for dirt cheap from a store that specializes in mass produced junk made in sweatshops. All a bunch of freaking IDIOTS! If you want quality, don't support this kind of a bullsh** store. Don't buy disposable clothing... be willing to pay a FAIR price for better quality from better stores!

Date of experience: December 15, 2014
Australia
1 review
0 helpful votes
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Too long
April 19, 2022

It came in the exact date as it should (8 business days), the size on the waist was perfect but it was too long? Even thought I'm the exact same height as the model (160cm).

Date of experience: April 18, 2022
New York
1 review
3 helpful votes
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Stained sweater
February 1, 2020

Ordered the Call It Knit's Pom Pom Balloon Sleeve Sweater and just received it. Super excited to wear it but it has dark brown stains on the front of the sweater. Total disappointment.

Date of experience: February 1, 2020
Nebraska
1 review
3 helpful votes
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Absolute $#*! customer service, I tried ordering a (very overpriced) top and they kept saying something was wrong with my credit card even though there wasn't.

Date of experience: January 2, 2014
Canada
1 review
1 helpful vote
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2 months and still no refund
December 5, 2021

Have been waiting two months for refund … worst customer service! I have tried numerous times to connect with someone but no one is ever avaIlable

Date of experience: December 5, 2021
Michigan
1 review
1 helpful vote
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Shoes not worth it
October 8, 2019

Ordered a pair of shoes. Arrived on time, no problem, but within a month they fell apart. Not worth it at all

Date of experience: October 8, 2019
Missouri
1 review
2 helpful votes
Follow Corinne A.
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I absolutely adored Nastygal's merchandise and I always thought their stuff was of good quality in the past. However, I just ordered 4 pieces from their website and they were horrible quality, an awkward fit, and looked a lot better online than in person. I usually don't write reviews but I am just so disappointed and wanted to let people know, so that they don't spend the money on these items. They do have good sales constantly, however, their pricing is just wayyyy too high for the quality you get. I felt like all of the stuff I ordered were from 3rd party sellers off amazon like Romwe. The sizing is inconsistent, as well. For example, the last thing I ordered from Nastygal was a top in size 6 that turned out to be WAY too small. This time, I made sure to order an 8 in this other top. When i received it, it looked like it was 10 sizes too big for me. If these pieces were like $10 or less then I would understand why. You pay for quality. That being said, I really don't believe spending that much money on stuff of such poor quality. I'm so bummed because I love their style.

Date of experience: September 4, 2018
Illinois
1 review
2 helpful votes
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They have a great selection of fun items, but it seems to me they spend way too much time Instagramming in Paris and bragging about being "Nasty Gals" (so demeaning) and not enough time doing their jobs.
I returned one of my two shoe purchases, and it was received by them on Sept 25th. TWO WEEKS later it still had not been processed, so I called and was told they were behind & it would be processed "the following week". Which it was... sort of. My order status updated, but guess what? No money. A full week from it being "processed" I called again and asked where my funds were. Because they had just moved their warehouse (which, I understand is a legit excuse for the physical processing to be delayed, but should have NOTHING to do with financials) she stated it would be another week before funds were returned. I said I wasn't okay with this and wanted to speak with someone else. She kindly put me only hold and returned saying my money would be put back on my card today. Thanks, but... it shouldn't have taken that much harassment to get my money back... a month to process a return is not right!
And considering the reviews regarding this matter are pretty consistent, warehouse move or not, maybe they should change their FAQ's that state returns will take a week...

Date of experience: October 11, 2012
Australia
1 review
0 helpful votes
Follow Kiara F.
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Stole my money
July 9, 2021

Boycott this company! I was looking at my order history and realised I didn't receive a $78 jumper (I paid $26 on sale). Because of their own negligence, they left the item out. I flagged this with them but was informed that because I didn't notice within 14 days there was nothing they could do. The item is literally still in stock and all they have to do is send the item I PAID FOR. Making it the customer's issue/fault (when it clearly isn't) is appalling. I've been a regular customer over the years (having spent over $1200 on their products). You'd think they'd send a product that a loyal customer had paid for. I did not know about this 14-day policy (which frankly should be illegal if it isn't already) as their returns policy is longer. I also expressed to the customer service team that I had not been home in that 14 day period and was unable to check my order. Any other company would ship the missing item that has been PAID for. I asked the customer service team to escalate the issue and was met with another 'no' and a closed ticket! It's Nasty Gal's responsibility to ship the items their consumers pay for. Whether I spent $26 or $1000, no company in their right mind would refuse to provide a product that has been paid for. They've literally stolen my money. This company is Nasty and I'm never buying from them again.

I'll also add that their shipping and return fees are ridiculous. A few Nasty Gal tops have pilling after less than a year of wear. I've had to return multiple items over the years due to poor quality or odd sizing. I've put up with it as I liked their designs. Never again. We deserve better as customers. There are so many better options out there - looking forward to them going bankrupt!

Date of experience: July 9, 2021
GB
3 reviews
3 helpful votes
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I TRIED to order a dress and the site wouldn't let me order anything - kept getting an "error". I order with this card from LITERALLY EVERYWHERE - dollskill, solestruck, asos. Com, blackmilkclothing etc etc and i've never EVER had a problem with placing an order.
Then i called for some help but no luck. They couldn't do anything, s o i didn't order. Ridiculous

Date of experience: November 24, 2013