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Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.
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This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!
I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.
Looking good. A+ would buy from them again. It came in a fairly fast time.and looks good.thank I will see if they have a sweet maple
The tree can in quickly and was not messed up. I just wish they sent care instructions for the first few days after shipping.
Fast good service well packed will see what grows. Only complaint bought plants then they had. Buy one get one free lost out
Products used:
Trees
My order arrived on time and the plants were in great condition. They are thriving in their new home! Thanks for your service.
Products used:
Yucca plants
The hydrangea was full and bushy in a big pot. It now has several blooms. Thank you. Will buy from you again.
The 2 trees I ordered arrived quickly, well packaged, and in terrific condition. I will buy from Nature Hills Nursery again.
I placed an order on NatureHills.com for Purple Robe Locust Tree. After placing the order, I called a cousin who warned me about the tree so I called them within the same hour of purchasing and requested to cancel after I couldn't find a way to do it on my own on the website. The first time I called, I spoke to * who claimed he could provide me with a gift card for a future purchase, the second time I called, I was told the same thing. Both times I was advised the terms and conditions has the cancellation policy, which is not in the first fold of the page and isn't typical for a purchase path decision. Typically cancellation fees are prominent in or above the first fold of a websites page. I tried explaining this both times and no resolution was found. I attempted to cancel my order both times but they advised I have to accept either a gift card, hold of fund for future purchase or a refund reduced by the 10% cancellation fee. It's a deceptive business practice and not inline with what other online nurseries charge. I have filed a complaint with Nebraska AGO for the deception and am waiting for a response.
*Personal information redacted by admin
Plants were healthy any past orders are doing well as well. I will most likely order from Nature Hills again.
Very happy with the pitch of my live oak. About 2-3 feet. Very healthy. Would order again from this nursery
Products used:
Live oak 1 gallon tree
All the plants that I have ordered from Nature Hills have been healthy and vibrant. I've never had a problem.
Products used:
Plants
Beautiful specimen tree. Good trunk structure and diameter. Good limb separation. Arrived on time. Well packaged. Highly recommend Nature Hills!
I would recommend you to everyone, the hydrangea has put out so much new growth. Can't wait to plant it and see it bloom next year.
Tip for consumers:
I knew what I was g looking for
Products used:
Vanilla Strawberry Hydrangea
Purchased 5 Perfecta Trifecta Butterfly Bushes on 10/30/2019 for the sum of $199.75 with free shipping.
Questioned wheather to ship order then or in the spring. They advised to plant them now as this would help develope a better root system for spring growth. Bad advice as all five plants did not survive a very mild winter in southern Virginia. Contacted them this spring to see about their replacement policy. Was advised their policy was to replace the plants at onehalf the original cost after seeing pictures of the dead plants. Spent about two hours trying to send pictures to their faulty web site and finally gave up and wrote them a letter. They informed me they were currently out of stock but would notify me when they received more. A few days latter I received notification they were back in stock so called to replace them at their half price offer & they gave me a new price of $92.38. I didn't know what the tax would be so asked for the total price before placing this new order. Hear is the big catch they want to charge a $50.00 shipping fee thus making the new cost $142.38 or 71% of the original cost. Even though their current shipping fee is $9.95 on all new orders & free shipping on orders over $139. Needless to say more! Would never order again from this company nor recommend them to anyone. Would rather write off my original cost than give them another dime. Asked to speak to a supervisor who was not available so left message to call me back. Guess what never heard from him. Only a fool would use this company.
Was
First and last time ordering from this company. The Whitewater Weeping Redbud tree they shipped to me is a scraggly, possibly diseased tree that has very few leaves, yet it is tall considering the size of the pot (2 gallon size yet the tree is nearly 4 feet tall.) Most of the leaves are browned on the edges, a few are completely dead, and quite a few of them have insect damage. They have offered to accept a return only if I pay the return shipping costs (I paid $30 shipping when I bought it) and will also levy a 40% restocking fee. The phoen rep I spoke to when I called to check on shipping status was snarky and told me they would send shipping confirmation when they shipped (the order confirmation makes the same claim) yet it arrived two days later and I never got the shipping confirmation. When I called to discuss the condition of the tree, the rep I spoke to (not sure f it was the same one) had a similar attitude. I have purchased previously from several other online nurseries and always received product that matched the descriptions and was in excellent healthy condition. Fastgrowingtrees and thetreecenter are both excellent but Nature Hills was the only vendor with this tree in stock. Never again.
Tip for consumers:
Buy from a more reputable online nursery
Products used:
None
I have had the best results with my dwarf blueberry and blackberry bushes. I love Nature Hills Nursery.
Trees arrived in excellent condition.
Healthy with foliage.
Good customer service.
Ordered 2 plum trees for sister also.
Tip for consumers:
Excellent customer service
Products used:
Plum trees
My trees arrived in time and in good condition. Follow up emails were quickly answered. Will use again!
I have purchased 2 Sugar Maple trees and a Wisteria tree. All were shipped quickly and are beautiful.
Tree was very packaged. Appears to be healthy. Purchased at a decent price and the folks at Nature Hills do a fine job of communicating.
Happy with their products, but after you've ordered, they will relentlessly hound you with emails requesting reviews.
The cherry trees I ordered were well packed and looked a little rough when unpacked, however they have come back and filled out well.
Products used:
Cherry trees
It is gorgeous. Huge, and I mean a healthy 4' tall, compared to what I expected. Deep green leaves and no burn. Thank you.
We purchased 30 plus trees and plan for more. Products and customer service are above expectations..
Products used:
Trees
Got a great deal at the end of the season. Trees were packed well and arrived quickly and in great shape. Would buy from them again.
Ordered from this company April 1st. Not until I received my order confirmation did it state "shipment based on weather". Recieved two items two weeks later but I am now sitting on two months into June and the remaining has yet to ship. I have been informed twice it was ready to ship BUT they are blaming it on weather. Oddly enough my local nurseries have the same product in stock for the last 3 weeks.
Their terms indicate restocking fee if canceled which is just another stalling method. IF this company indicate shipment based on weather then you will BE SCREWED because this means the dictate when they are ready to ship. This indication could be in one week or two years, your guess. Looking at their weather for the last two weeks in Omaha Nebraska it shows middle 50s to high 80s. So it's NOT weather but a question they just do not have the merchandise they sold you.
Spare yourself the frustration of emails and speaking with the narcissistic * representative and buy from your local nursery. YOU GAVE BEEN WARNED, but if you have the same issue report them to the FTC.
*Personal information redacted by admin
Tip for consumers:
Don't use the site as there is NO GUARANTEE you will receive the products and if you cancel they will charge you 10% literally for NOT SHIPPING the items.
Products used:
Magnolia
Clematis
Gain trust and grow your business with customer reviews.
Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.
