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Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.
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This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!
I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.
STOLE MY MONEY!
I bought 8 trees. First 1/2 of the order was sent with a receipt for 5 trees, but I only received 4. When I contacted them (via email because they dont pick up phones) I was told they wouldn't refund or replace the missing item, that the best they could do is give me a discount for a new purchase.
I contacted my bank to dispute the charge of the tree that wasn't sent and then contacted them to cancel my remaining order that hadn't been sent and to be refunded. They refused, saying they would not send or cancel my order and would not refund me unless I dropped my dispute with the bank for the initially unsent tree. They want me to forfeit my LEGAL RIGHT to open a dispute for unsent items or else won't give me my money back.
So now I don't have the 5th tree from the first half of the order and don't have any of the tree from the second half, and they won't cancel my order, and they won't send the items, and they won't refund my money. They are essentially STEALING the several hundred dollars of unreceived and unwanted items I paid for.
And of the 4 trees I did receive 2 died within the first couple weeks. I have planted dozens of fruit trees in my life with little to no problems and these people's trees are 50% at best when they ship them.
TERRIBLE business. DO NOT SHOP HERE
Tip for consumers:
DON'T USE THEM
Products used:
Fruit trees
Goodbisnes good customer servises good prices and products excelente services thank you're very very good
I COULDN'T BE MORE PLEASED WITH THE SERVICE i RECEIVED FROM NATURE HILLS. MY TREE ARRIVED ON SCHEDULE AND IN BEAUTIFUL CONDITION
Plant was very healthy and very good packaging. Start blooming right away. Very happy customer
THESE PEOPLE ARE THIEVES! DO NOT DO BUSINESS WITH THEM. THEY ARE FRAUDS AND SHOULD BE INCARCERATED, IF THEY EVEN KNOW WHAT THAT MEANS!
Tip for consumers:
STAY AWAY!!!!
Products used:
THEY CHARGE AND DON’T SHIP. THEY ARE THIEVES!!!!!
Plant was shipped to me upside down which crushed it and I was told to plant it anyway. No refunds!
Products used:
Plants
I received my Fragrant Valley Sweet Box shrub in perfect shape, and it is thriving! Thanks again!
I spent all winter planning what I wanted to plant in the spring. My yard was a clean slate with 0 plantings except for one tree in the front yard. I wanted specific varieties of plants that I couldn't find locally so I went on line and thought I was ordering from a reputable nursery - Nature Hills. I spent hundreds of dollars on plants, shrubs and a tree. A few came with no problem then the problems began. I ordered 7 Hydrangea. They emailed the tracking number with a delivery date. I waited all day but when nothing arrived by 8PM I checked the tracking again and it said they were delivered at 4:30. I called FedEx to report that I did not receive them. They said they did deliver them and would send me proof but they would investigate. Their proof was a sheet of paper that said we delivered package at 4:30. No pictures or anything that was proof other than they said so. I sent an email to Nature Hills explaining what happened and actually expected them to be concerned. No reply. In all I sent 3 emails to NH and never received a reply. I called FedEx a couple days later and they said they would only talk to the sender. About a week later the package showed up on my doorstep. Did FedEx find it and re-deliver it? Did NH re-send it? Who knows. The plants that arrived were a huge disappointment. They were in quart containers and one was in very poor shape but I planted it anyway. It is now dead. The plants cost almost as much as the full size Proven Winner Hydrangea that I saw locally. Next was the Rose of Sharon. I ordered two - Blue Chiffon and Pink Chiffon. I didn't realize until I received the shipping notice that they were sending lavender instead of pink. I emailed them immediately of the mistake but they said it was too late to change it. There was no offer to make it right and no apologies! Then there's the Magnolia Tree - all 18" of it for $75. There were brown spots on the leaves when it arrived and some had already fallen off. I sent pictures and I was told it should be OK it just needed the sun and it should be planted. It had been on my deck for a few days but it just didn't look good. Since the temperature had been in the mid to high 90's I moved it inside by a window. I planted it that day but when I was fastened the straps to keep it straight the trunk broke in half. I contacted them again and sent pictures. They hassled me with requests for more pictures three times saying they couldn't see any damage! I had noticed a scrape and a brown spot when it arrived but I thought it was just a bruise from being scraped. Turns out it was dry and rotted all the way through which was plain to see in the photos. I assume they knew how to enlarge the photos so you can see details. Their reply was that the tree "appears to be viable" and if it wasn't next spring they would give me a 50% credit toward another tree. The same trunk broke again and it is now in the recycle bin. Their customer service is nonexistent. I spent a very long time searching their website trying to find out how to file a claim. It said you must contact customer service by phone but it didn't give a phone number. I finally found a number but when I called it I got voicemail saying they were too busy to answer the phone and I should send an email. You would think as much as they charge for tiny little plants that they could afford to hire someone to answer their phone during their busy season. Deplorable customer service is bad enough but their failure to stand behind their product and complete lack of integrity is inexcusable. I will NEVER order from Nature Hills again.
Tip for consumers:
Do not expect them to stand behind their product or give any kind of customer service. Not worth taking a chance for inferior product.
Products used:
I have planted everything. The Magnolia Tree was reduced to two twigs sticking out of the ground and it was pulled out. One of the hydrangea that was sick on arrival is dead and I planted the Rose of Sharon anyway even though it’s not the color I wanted.
Gain trust and grow your business with customer reviews.
Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.
