Nature Hills Nursery

They do not stand behind their product. From the start the plant did not take and I have been in contact with them since original plantings. They now will only give me 50% of another plant. They should replace the plant that was not viable to take. But after many emails they do not stand behind their product. If it dies your held with a dead plants and have to purchase new ones. Also they are very tricky with their language and never will they admit in emails they will not replace the non viable plant. Go else where!

Horrible delivery… ordered 2 hydrangeas in 2 gal pots & plants arrived broken and in very poor condition. Plants were not protected at all in box in any way and cannot be salvaged! And $200.00 with shipping for 2 plants was an outrageous price to begin with. They were very very small in size and the Plants were 1/4 the size they should be for that price if they had arrived healthy & unbroken.
Customer service absolutely terrible! Both reps Koli. And Barry were unsympathetic and quite rude. Barry's attitude was very demeaning and insulting! Worst customer service and I have ever experienced! Will never order again!

None of the tree nurseries around here sell Linden trees. I used to have one in my front yard growing up and decided I wanted another one. Lucky for me Nature Hills sells them. It arrived in great condition and I got it planted in my yard.

I ordered four plants in 5/17/20 to avoid shopping during Covid. It took a week between shipment and arrival about 5/30/20. One of the plants arrived and looked like it had been trying to grow in the dark with long spindly yellow branches and brown dying leaves. I planted all the plants adding miracle grow soil and compost. The sick plant tried to grow some leaves but the spindly stems wilted and the plant just started dying. I contacted the company asking for a replacement on 7/15/20 and * said he thought the plant would make it and give it some more time. I contacted him again 8/5/20 once it was completely dead and * only offered a 50% credit on that plant and would not offer free shipping to replace it. My 3 other plants are doing fine and this plant was clearly not healthy. This is substandard service. Don't buy plants from this company. It's not worth it.

*Personal information redacted by admin

I am unable to find peony plants where I live. I ordered 3, they are all so healthy and are thriving. I then ordered 4 different day lilies. Again they are healthy and thriving. They are expensive but you get what you pay for. They are packaged really well so the plants don't get damaged but shipping can take awhile. I would highly recommend Nature Hill Nursery.

I was very happy with the tree I received from Nature Hills Nursery. It was in perfect health with much more developed foliage than I was expecting. My only issue was that this tree took a whole month of hardening off to acclimate to full sun. I think they're grown in a greenhouse so there's a longer transition period - just something to be aware of.

Once you order from Nature Hills. First your money is processed and in there pocket. Your plant will arrive usually in good condition! If it is not and you have a complaint customer service will listen! Chances are your not going to get your money back or a new plant! They have terms and conditions that cover everything to negate your complaint! So just be advised they, in many cases will leave you sitting with a useless plant! A plant they know by reviewing the pictures is sub standard! All you will get from customer service is I apologize! According to our terms and conditions blah blah blah A very unhappy customer!

Unable to give a complete review, except to say, that the plants or trees i ordered came in a short period and were in good shape... have been planted and appear to still be alive. Given the review i have read post purchase,... will wait to see if trees make it before purchasing any other product. VRS

I bought two Manzinillo olive trees from Nature Hill Nursery I received them potted and wrapped carefully. I was amazed at the care in shipping. They were hardy and a really good size too. I will definitely buy more from this nursery!

Ordered a Hazelnut (Filbert) plant from Nature Hills Nursery. The plant arrived within the time frame promised and was in excellent condition. I, also, have to note that the packaging was incredible. I don't think a nuclear blast could have damaged the contents!

When my overpriced fountain grass arrived I was astonished about my order. 79.00 for two plants that when and if they survive will be a miracle. I asked for a refund and they told me to ship back at my expense and plus a 40% restocking fee... laughable

I purchased a Perfume Factory Hybrid Tea Rose in TREE form from Nature Hills on January of 2023 (after much research on the best rose). I finally received delivery of this tree on May 16,2023 but it was worth the wait! It came with a flower on it and lots of leaves. I planted it right away with the proper nutrients and with care and now it is loaded with beautiful buds & huge 3 inch flowers! The tree is so beautiful and it's flowers have a sweet fragrance! I am so glad I got it from Nature Hills! I am getting another rose tree from them when the rose tree becomes available. Thank you Nature Hills!

I got 3 lilacs, 3 butterfly weeds, and 8 Sea Holly Blue Glitter (check 'em out if you don't know 'em) and they all arrived timely and healthy and look happy where we planted them. We'll see how they look next year if they make it through a Maine winter.

I was a little nervous to purchase from an online company, but couldn't find a female holly plant locally. The holly arrived carefully packaged and in beautiful condition. It is thriving in its chosen spot. It did take a little longer to ship than I expected, and I would have appreciated a little more communication about its expected arrival. But I am overall pleased with my purchase and will consider purchasing from them again.

They chopped the trees in half, including the branches, straight across the top, to jam them into the box. There were 2 trees in the box, put into the box at opposite ends so that no matter how the box sat, one tree was always going to be upside down. The box was full of dirt and the trees were damaged and broken beyond belief when we got them. Then we called customer service, they were rude, kept interrupting, and insisted the chopped up trees and broken branches were "a healthy pruning". We have 3 acres of land to plant trees on and will be buying them all elsewhere. Absolute waste of money and garbage customer service.

I contacted the BBB. And their response is this (BTW I sent them pics of the trees with measuring tape back in September. That was THEIR concern, the height NOT MINE. I would've been happy with 2 ft HEALTHY trees not sickly broken 4 or 5 ft ones.). 11/03/2022 Receive Business Response
To Whom it May Concern,
The customer has been communicating with us since arrival of their trees, and we are awaiting full images of them with a tape measure to indicate their entire height, as that was a concern of theirs.
The customer has planted them and was advised to give them time, as it is noted on their order.

They are just deflecting. Not surprisingly.

They want more photos of the height of the sticks/trees. I told them my husband is in the hospital right now and I have no help. They said they will wait till I get them more pictures. Seriously this is a legitimate company? I think not. Ever notice half the reviews are negative the other half glowing. Strange. Yeah!

Don't let this company get away with stealing your money for dead or wimpy plants. Report them to consumer fraud
https://protectthegoodlife.nebraska.gov/thank-you Lets try to stop them from scamming anyone else.

I ordered my trees 10 days ago with a guarantee of shipment within 7-10 days. I called up there and even though it said I was the 1st call in queue, I was still on hold for over 15 minutes before someone answered. * couldn't tell me when it would be shipped because of "weather permitting" (It's 62 degrees there and 73 degrees where I live). So he said even though it's marked "ready to ship", it could still be an additional 2 weeks. Now after reading the reviews, I'm worried that my trees will come in damaged. I'll update my review once I get my delivery and the trees are in good shape. Customer service really should answer the phone quicker, especially if I was the 1st one in the queue and was on hold for all that time.

*Personal information redacted by admin

Bought a tree almost 200 dolllar worth, dead on arrival, notified customer service * super super rude and nothing but a liar to deal with. Save you the entire story but no new tree and no refund. Don't buy anything from this company people because if there is a problem you are not getting it fixed and you are definitely not getting your money back. Buy local! I attached an email image from the company so you can see where I contacted them regarding the issue. They told me that that wasn't proof that I had reached out to them more than I don't know what is proof

*Personal information redacted by admin

I was really excited for this purchase, I bought a 3-4 foot pear tree... what arrived was a 3/8" of a inch stick(there was a tag that said 3/8" on the trunk) with maybe 20 leaves on it and barely any root development... plus this was not an inexpensive purchase... personally I feel scammed... I will NOT be reccomending them to anyone or be a repeat customer.

The maple tree I ordered died shortly after I planted it according to their instructions. The company refused to honor a warrantee but would have been happy to let me buy more plant material at full price plus shipping fees. Do not order from this company if you expect a warrantee. Mr ddk.

I ordered a Tomcot apricot tree from Nature Hills this spring. It arrived in less than two weeks and still looks good a month after planting. I ordered fruit trees from two other sites this year, and the Nature Hills order was the best by far.

Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies.