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Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.
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This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!
I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.
I placed an order in April 2019 for 2 pink blooming dogwood trees. Upon delivery, I called to verify planting instructions and followed them exactly. The trees did fine for about 2 weeks and then began to lose their leaves. I called back and was told they may just be in shock and that I should continue to water and they'll re-bloom. After doing so, they never bloomed. I called back in June and after sending pictures, I was told they didn't make it. I was told the trees were out of stock but replacements would be sent. I called back in April 2020 after hearing nothing to be told they are still out of the trees. I was told I cannot get a cash refund, only 50% toward a replacement. I chose 1 tree as a replacement but was then told I cannot have 50% of my full amount paid, only 50% of one original tree! To get the full 50% refund, I would have to order 2 trees which means spending more! I asked to speak to a supervisor but was told that's not possible and the president of the company WOULD NOT budge. This is my first and last experience with this company. I would have accepted the 50% refund amount toward a new purchase, even though I don't agree with the policy. But only allowing a customer 50% refund for each item is ridiculous. This just cost this company at least one customer. A company should be open to compromising and accommodating a customer and never be told they absolutely won't budge. What a horrible way to conduct business.
Bought a lilac tree for a friend instead of flowers for a death in family. The tree arrived healthy and well packaged. They were thrilled to receive it!
We ordered an Adams needle yukka. It came packaged very well kinda cool really. Put the plant in straight away and it is doing beautifully.
Very very satisfied.
I ordered an Amethyst Falls Wisteria tree in a #1container. It was buy one get one free so I received 2. They were to arrive on Friday 7, July but came late afternoon on Saturday. I opened the box but did not remove plants because they were stapled in place and there were too many mosquitoes in the garage. Sunday I saw that the plants did not look healthy and did not look like trees but rooted wisteria branches. In the pictures perhaps you can see the yellow leaves and leaves with holes and black spots. The very last photo is from their web site. It is a fountain wisteria in a #1container. I was told that is a mature tree and I should not have expected that. I was also told that the trees had been sprayed after they were brought out of the field. I was also told this time of year leaves yellow from too much water. I get all that, but I paid $65 + $20 shipping for these overwatered and eaten sticks!
I asked to return them for a full refund. They agreed to give me 60% if I paid to ship them back and if they thought they could be resold, but no guarantees. They should not have been sold to me to start with! So essentially they can send you anything and you have no recourse.
I had used them before. Bought a memorial tree for a friend's dad, tree was a tree. And you may have no problems either. But I'm done with them. Thanks for listening.
The plant was so dried out when I received it. All of the leaves have fallen off. I'm pretty sure it will not make it. I followed all the planting instructions.
We got everything we ordered and it arriived as expected. The tree we bought was nicely packaged and protected. We are excited to see our little tree grow in the years to come!
Tip for consumers:
It has great UI and UX accesibility.
Products used:
tree
I received my orders in good time and they were packed well and beautiful, and are doung well now in my garden! I would recommend this company For sure!
Very happy with this purchase. The tree arrived healthy and happy. There were no broken branches. It still had leaves and little buds on it. Very pleased with the size and condition of this tree.
I had the worst online experience with this company. I purchased a Hosui pear tree online in Spring 2020. Months later, the company informed me they will not be shipping me my tree because the tree is too fragile and would not survive shipping. They said it could ship out late October/early November. I responded it would not survive the winter I prefer Spring plantings. They responded they would care for the tree in their nursery and ship it out Spring 2021. Spring 2021 arrived. No tree. I called and asked where my tree was. To my chagrin, the company responded the Hosui pear trees were out of stock. I could not believe I paid this company over $150.00 tree, waited an entire year, and received NOTHING! At that point I communicated I wanted a FULL REFUND for a tree I never received. They replied there would be a re-stocking fee. I replied for a tree that was never in stock and available and never shipped? Nature Hills Nursery held my $159+ hostage for a year without interest. They charged me over 50% restocking fee and shipping fee for the "Phantom" tree I NEVER received. Credited me back only $60. Hopefully my credit card company will be able to resolve this matter with this very unscrupulous company.
Tip for consumers:
Fast Growing Trees.com and Brighter Blooms Nursery.com are very ethical. They advertise products that are truly in stock and when you purchase them, they actually send the products to you. I have ordered from both companies several times in the past and will continue to do so. Both companies are highly ethical and trustworthy. BUT , Buyer beware: A strong NO to Nature Hills Nursery.com
Nature Hills Nursery is the worst. The have outstanding reviews on Their website and others that I am sure the pay marketing for; but on sites that are unbiased their reviews are dismal. I purchased 2 sets of trees: dwarf lemon and lil gem magnolias( which by the way looks nothing like the previous reviewer's trees). My lemon trees were in need of revival a week after receipt: leaves were yellowing and trees did not look to be 3-5yrs as sold to be. I transplanted them in a cacti citrus soil and bigger pot; and though they are not out of the woods(it's been 2 1/2months) I am hopeful. My lil Gem Magnolias are a different story: arrived distressed and apparently with brown spot disease or fungi. I have treated with a copper solution and will continue every 7 days or so; but I am removing leaves daily and even had to treat my existing red tip photosias because the fungi had spread( though they are fine now). Due to the lack of concern and response from Nature Hills I filed a complaint with the BBB. This got a very cookie cutter response from Nature Hills and no solution. Be warned: don't believe the reviews every where; especially on their website.
Tip for consumers:
Do your homework. Any company that do not stand behind their product and have built in firewalls to prevent actual Customer contact, should be avoided
We had the best service. The trees came well packaged and healthy. The trees never missed a beat when planted. We are very pleased with NatureHills and will buy everything from them in the future.
Products used:
Trees
I was a little Leary ordering a tree online as I have ordered flowers online before and was very disappointed with the quality of the arrangement when it arrived. I was so pleasantly surprised when I received my kumquat tree from Nature Hill! It was beautiful! So green and healthy looking! It arrived when they said it would and provided me with helpful instructions on how to take care of it. I DEFINATELY WOULD ORDER FROM NATURE HILLS AGAIN!
I recently ordered two Olive Trees from Nature Hills. Both of them arrived in great shape and thriving in our living room so far.
I would not recommend this company. I've been on their mailing list for sometime but never ordered from them. I placed my first order on May 19,2021. I've regretted the decision to order from them. I ordered a Snowbank Variegated Angel Trumpet. I've received nothing but excuse after excuse for why they've not delivered the plant I ordered. Most recently they misguidedly cited their Weather Policy, for weather in my area. Their weather policy implies weather delays due to weather in the area of the growers where they order their plants. Ironically I received another order from an online nursery this past Friday, July 9th. I will be contacting the BBB to file a complaint. I will also If I don't receive a resolution I'll be contacting the Attorneys General in Nebraska to file a complaint with them. My last response asked for my plant to be shipped this week or provide a refund. If I don't receive either I will contact my Credit Card company and file a fraud complaint. Buyer beware if you choose this company. My order number is *******423 ~ Frank Farley
Products used:
Snowbank Variegated Angel Trumpet plant
I purchased two Rose of Sharon bushes and a hydrangea bush. They arrived nicely pack and healthy. They are now bloomi g in my garden and addi g to beautiful flowers.
They charged me $179 for 6 dead plants and refused to take them back. THis company is a scam and you would be better off going almost anywhere else.
Tip for consumers:
Go to another website--this one is a scam and will take your money and not return it.
Products used:
None the plants were dead.
I was so pleased when the tree arived, it looked like it was just duged and sent the day I got it, everything was in perfect shape, green leaves, roots in contanter still moist, I was very happy with it, i'l'll buy from you again, I planted it as soon as I got it, thank you.
My bonfire peach arrived very quickly and in perfect condition. It has been planted for over a month and is thriving.
Tip for consumers:
Careful packaging ensured safe delivery of a tree!
Products used:
Bonfire peach tree
I ordered 2 Fire Works Fountain grass over 3 months ago! They arrived dead and they will not refund!
Tip for consumers:
Don't use this company! Shop local!!!
Products used:
Plants
I recently had an extremely disappointing experience with Nature Hills Nursery and I feel it's necessary to share my experience to caution future customers.
I ordered a Weeping Cherry plant on May 3,2023, for $167.14, and received it on May 12,2023. To my dismay, the plant was not as described or expected. It arrived in a pitiful condition - a dry stick with just a few leaves attached. However, I didn't lose hope immediately due to the company's product guarantee assurance on their website. Believing that the plant might be in a dormant state, I planted it and adhered to a careful watering schedule.
Despite my efforts, there was no sign of life in the following weeks. All the leaves fell off and no new ones sprouted. When I conducted a 'scratch test', it was confirmed that the plant was indeed dead. I immediately reached out to Nature Hills Nursery on June 2,2023, hoping for a resolution, given their product guarantee.
To my disappointment, their response was far from satisfactory. They stated that I was outside of their 48-hour complaint window, and hence to get a replacement, I would need to pay half of the full price plus shipping costs. In my opinion, this is not a product guarantee. Moreover, given the nature of dormant plants, it's not possible to ascertain their viability within such a short window.
It's important to note that their "product guarantee" doesn't seem to consider the nature of the product and does not effectively protect the interests of the customer. It's evident that Nature Hills Nursery did not uphold their guarantee as advertised. Their solution seemed more like a marketing ploy than a genuine effort to rectify their mistake.
In light of this experience, I strongly advise future customers to be wary when dealing with Nature Hills Nursery. Their product guarantee may not be as it appears, and you may find yourself in a similar predicament to mine.
Sadly, I cannot recommend Nature Hills Nursery based on this experience, and I hope this review helps others make informed decisions.
I am now seeking further assistance from the Better Business Bureau to resolve this issue.
Search for these Modesto ash trees locally no one Carried so went online and bought these 3 they got leaves and are good to grow.
Products used:
Modesto Ash
I was not expecting plants that big to arrive so we'll packaged. I followed the directions provided and have two beautiful additions to my garden.
Products used:
Plants
The worst warranty you can ever imagine- if you want to take a chance - Good Luck!
They are all about themselves and not the customers!
They were amazing shipments. However they need IT help. Tried to upload a pic 10 times and would not let me, but just realized that is not their issue. It is sitejapper's issue.
Val Rovins
Tip for consumers:
Takes a bit of time
Products used:
Bought a bush
Gain trust and grow your business with customer reviews.
Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.
