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Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.
This company does not typically respond to reviews
This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!
I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.
Ordered from this company April 1st. Not until I received my order confirmation did it state "shipment based on weather". Recieved two items two weeks later but I am now sitting on two months into June and the remaining has yet to ship. I have been informed twice it was ready to ship BUT they are blaming it on weather. Oddly enough my local nurseries have the same product in stock for the last 3 weeks.
Their terms indicate restocking fee if canceled which is just another stalling method. IF this company indicate shipment based on weather then you will BE SCREWED because this means the dictate when they are ready to ship. This indication could be in one week or two years, your guess. Looking at their weather for the last two weeks in Omaha Nebraska it shows middle 50s to high 80s. So it's NOT weather but a question they just do not have the merchandise they sold you.
Spare yourself the frustration of emails and speaking with the narcissistic * representative and buy from your local nursery. YOU GAVE BEEN WARNED, but if you have the same issue report them to the FTC.
*Personal information redacted by admin
Tip for consumers:
Don't use the site as there is NO GUARANTEE you will receive the products and if you cancel they will charge you 10% literally for NOT SHIPPING the items.
Products used:
Magnolia
Clematis
Plants were shipped well packed and in great condition. Thank you nature hills bursery! Will buy more in the future!
Nature Hills refuses to refund $80. For a sick Dogwood Tree they sent me. Zero star but you have to choose 1 star.
My new ginko tree arrived quickly and well packaged with detailed instructions for care and planting. Highly recommend company!
Best plants, best service. This company is high quality and customer service oriented. Happy to order from them for years.
I've had my tree about a month. It's not dead but its not thriving. We'll see how it goes. Hoping for the best.
Trees arrived in great condition and in a very timely manner. We planted the magnolia's earlier this fall and now they are flourishing.
Products used:
Sweet bay moon magnolia’s
I ordered 2 lilac bushes. The bushes arrived on time and were well packaged keeping both bushes safe.
Trees were delivered quickly to Virginia and the packaging kept them safe and healthy! They have been planted and are doing wonderfully!
Do not buy online from this company. My 4 plants for $108 were never delivered and the company will not reimburse me.
Tip for consumers:
Do not buy from this company
Products used:
Did not receive the plants they say they shipped. Customer service was no help.
All my plants arrived in perfect condition. Very securely packaged. All are flourishing. Very happy.
Purchased this online after unable to find something locally. Arrived fast and is growing beautifully.
Nice tree that looks healthy. Arrived fast and prompt. The tree has been transplanted for a month now and doing good.
The plants were received healthy, promptly. Since I received them they have grown and are thriving. I am excited to see them bloom this fall!
Products used:
Sweet autumn Clematis
My Mimosa tree came packaged perfectly and was healthy and strong. It's growing every day and I couldn't be happier!
Kudos to Nature Hills Nursery for innovative work in cross-pollination. The Chinese Wisteria Tree form is the perfect addition to my garden.
It is my first order from them. It is better then another nursery. Tree is was in great shape and roots were wet s it suppose to be.
My trees arrived in excellent condition and super healthy. They were packed with care and one of the plum trees had one little plum on it (so cute!)
The tree was dead on arrival... They took no responsibility for it! Even though it took over a week to arrive they refused to replace or refund.
Turned up shipped well and still damp. Good size and in good condition. Would buy from them again 100%
My plants arrived in a timely manner and in perfect condition. I ordered sea lavender and they are beautiful.
Fast delivery of health plants. Plants were well packaged and arrived in a very health condition. Excellent plant selection.
My lilac bush and butterfly weed arrived promptly and in good shape. The lilac is planted in front of my patio. I'd order from them again.
Gain trust and grow your business with customer reviews.
Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.
