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Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.
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This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!
I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.
Trees were in great shape. Thank you for your care of the trees. They were packaged very well. Got to us in a very timely way!
I was very happy with the delivery, packaging was very nice in order to prevent damage to tree - planted a month ago and happy so far
Tip for consumers:
Packaging was excellent
Products used:
Japanese Maple tree
The plants have always been a great size and healthy. They have always shipped quickly. I feel like I get good value for the money.
Products used:
Plants
My plants were delivered on time and the plants were in great condition. I would buy more plants from them
This tree came FedEx, and it was a beautiful tree about six feet tall, well packaged, very pleased with this tree and company
I ordered two plants, close to 50.00 per plant and paid 15 dollars for shipping. I expected beautiful plants, which was not the case. The plants arrive in the box, when opened it was not securely packed that the plants empty out into the box and out of container. It was a mess, that dirt went over my floor and everywhere try to empty box. The plants of course were dead and the flower from one plants emptied in the box. The plants because of the weight of one plant greater than the other should have been packed separating of really securely packed, which it was not. So here is the hard part, The plants arrived on Saturday, so when I called customer service -it was closed. I went on line an filled out form for damaged delivery of product. I also sent an e-mails with pictures of box, dirt from plants and dead plants, and condition it was delivered. I waited till Tuesday - no answer from customer service. I called customer service on Tuesday and they are not available, only on line. I then called the order person to contact customer service on my be half since I can not call. He agreed to contact. The next day I called again the order number and finally received a e-mail back from customer service asking for more pictures and more details about was the plant wrapped in cardboard or ties and etc. I exp[lained the plants were not securely packed they emptyed all over the box and I sent you the pictures. It is now 5 days later and you are asking more question. I believe that do not want to refund or replace. This is a compan\y that if there is an issue with the product -Good Luck I hope this gets resolved but heads up for ordering. Extremely disappointed Gardener.
Tip for consumers:
Not good Customer Service -not readily available and very difficult even if you follow the rules -let's see
Products used:
plants
Plants arrived well packed, easy to plant. All in good shape, highly recommend. 3 months later, plants in good shape, growing fine!
I received two trees and they were healthy and beautiful! They were exactly as advertised! I am very happy with my purchase!
Products used:
Trees
I needed a mature plant to plant opposite another plant so I ordered it and am so happy with its size.
Products used:
Potted plant
Timely, delivery of a good plant. Carefully protected in a well designed packaged. Plant was blooming and in good condition.
Products used:
plant
Dead tree. Price $91. Don't buy from. Won't refund my hard earned $91. Dead tree. Price $91. Don't buy from. Won't refund my hard earned $91.
Products used:
Tree.
You all have exellant products and are very helpful with any questions I had with my new plants!
Thank you for a quick turn a round.
Plants always arrive on time,some that died were replaced for free.great service,i'll be back in the spring!
Products used:
plants
Shipped by way of UPS. Plant in good condition. Transplanted easily. Also helpful with information and tips for planting. Thank you!
Beautiful tree and prompt delivery. I'd happily use Nature Hills Nursery again. I'm very pleased with my order.
Products used:
Plants/ trees
Nature Hills did a fine job on my orders... I'll be ordering from them again this spring... their selection of products is great for me.
We loved our plants - exactly as described. They've thrived despite my lack of gardening knowledge. Thanks!
Received item intact but the box did not have a positioning arrow to know what was up down or sideways
3 months after I paid for hydrangea they sent me infected plants and wonts give a refund. Stay away.
I couldn't be more pleased. The plant came well packaged, I planted it within hours, and it was blooming within the week. Perfect.
Had a question about my order and was able to email someone directly within 24hrs. Also the plants that we ordered were perfect!
Tip for consumers:
Very easy purchase and contact!
Products used:
China Block chain tree.
Rose Tree exactly as described.
Trimmed and packed carefully.
Can't wait till Spring.will diffently be back.
Ordered a Western Redbud tree, so far happy with my purchase. Will order from the again. Fast shipping.
First the good thing about their trees. The roots all came wet and viable including root stock. However out of the five trees five trees, two of them came with kinked trunks near the bottom. I can live with that. Some of the trees came in a reasonable time. The last tree came so wilted I wasn't sure I could nurse it back. After about a week and a half it began coming back. It came so late that we asked before they shipped for a refund and to cancel that part of our order. They refused as they said it had already been packaged for shipping. Okay I understood that. A week and half later it came and as I said it was wilted I assume because of the heat since they waited until mid May to send it and I live in Kentucky. After the leaves began to come back I noticed that they did not appear to be apple leaves as you would expect to see on a Gala apple tree. I took pictures and sent that to my brother in Northern Michigan because he owns an apple orchard. He said it didn't look like any apple leaf that he had ever seen. I told him that I forgot to take the green tag off of the tree and after I sent the picture I went out and retrieved it. It was marked as Elberta Freestone which is a peach tree. After seeing that I realized it did look like Peach leaves. I contacted my brother again and he agreed it appeared to be Peach leaves but again said it definitely was not a Gala apple and in his opinion could not be any type of apple tree. I sent pictures of the leaves and the tag and explained all of the above. They wrote back and said sometimes the trees are tagged wrong but that the tree is definitely a Gala Apple tree. They refused to refund that part of my order for the second time. Apparently they do not have an employee there that can tell the difference between an apple tree and a peach tree. I will never order from this company again. The roots were good but the trunks were bent and the customer service is absolutely rotten.
Tip for consumers:
Do not expect delivery to be timely or based on region. My trees were strung out over about six weeks. I would not use them as they sent me a peach tree instead of gala apple and after sending them pictures they still insist it is a Gala apple.
Products used:
One Hardy Pecan Tree, one Oconee Pecan rootstock, one crabapple tree, one Pear Tree, and one Gala apple tree which turned out to be a peach tree.
Gain trust and grow your business with customer reviews.
Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.
