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Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.
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This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!
I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.
BUYERS BEWARE if you your package never arrives after 3 weeks from when it ships and you want a refund they will throw you through every loop hole possible then ignore you HORRIBLE CUSTOMER SERVICE and I have still yet to receive and package let alone a refund
Tip for consumers:
don’t waste your time find someone else this is a fraudulent company taking advantage of people who don’t have time
Products used:
Never received anything
My plants arrived packaged securely and full of life. I planted them soon after delivery and they are thriving. I'll be ordering more from Nature's Hills come spring!
Products used:
Plants
I ordered 6 Japanese Blood Grasses. I was so surprised how large they were! Beautifully packed and very healthy. These were not those little guys you get with some other vendors.
Easy order, reasonable price and very healthy specimens! Well packaged and ready to plant in late summer. I'll be anxious to see how these goldenrods come out of the winter season.
Of the nine roses I have purchased this year from three different nurseries, the Touch of Class I purchased from Nature Hills, was easily the best I have received. Maybe they are a little more expensive than some of the others, the quality is very much worth it!
Tip for consumers:
I could not upload a picture of my receipt, the software just froze when I tried.
Products used:
Touch of class rose
My tree arrived healthy and ready to plant, I would order again when ready for another. It was delivered at the proper time for planting in my zone. So far very happy with their service
"That email is already used, please try logging in"
YOU ATE MY 5 PARAGRAPH REVIEW WHEN I TRIED TO DO THAT!
Now folks get the abbreviated version:
I ordered a Toka plum from Nature Hills but it was out of stock, so I put myself on the waiting list there and at other sites. Nature Hills was the only one to notify me of stock on hand. My tree was really good, well packed and healthy. I planted it right away.
I recommend ordering early to get good trees, or if on a waiting list, to order as soon as you get notified it is in stock.
My tree is great and growing well. I am including a picture.
SiteJabber's user interface sucks.
Tip for consumers:
Order early so you get fresh stock. I ordered as soon as I got the "In Stock" notice and was amazed by how good the tree's condition was.
Products used:
I bought a plum tree
Oh, the tree came perfectly packaged and very healthy!
Thank you so much! Your place was the only company I could find a dwarf!
Tree hugger,
Frances
NO FULL REFUNDS given even if it is their fault you do not get your plant. Waited three months for a plant and given only excuses for them not sending it. Asked them if I could get a refund if I found it somewhere else and canceled. They said yes I ordered it from somewhere else to receive in 2 days and called to cancel and they told me there would be a 10% cancellation fee, and there was nothing I could do about that, their fault or mine it doesn't matter.
Tip for consumers:
Bad service and unapologetic about it. I really felt like everyone I talked to had no idea about plants either.
Products used:
after 3 months of waiting and calling, no product, no promise of getting it any time soon, and no full refund even after i was promised a refund the day before i ordered it from Fast Growing Trees. FGT was shipping the day i ordered.
The tree was very healthy upon arrival and had a very good season. I followed the instructions for planting and watering and it stayed healthy all summer.
Products used:
Plants
It was the worse experiences ever. Their warranty service is totally a scam. They shipped died plants to you and no returns. Don't buy anything from them to save yourseyourself a headache.
I bought my husband a tree for Fathers Day, it arrived in poor condition. I have been going back and forth with them since. They have the most absurd reasoning why the tree is not growing, customer service supervisor was rude on the phone. This company is a scam, I am out $200. I have now opened a claim with BBB, which most reviews are the same. DO NOT BUY FROM THIS COMPANY
My first order was fine. Everything that I received was in good quality and arrived undamaged and on time. So I had no reason to believe that my second order would be any different. WOW! The plants (I call them twigs to be more precise!) arrived damaged, half dead, and approximately 8" tall with only 1 stem. Now, let's be honest. You can go to any box store, I prefer Lowe's, and see what you are buying, pick thru to find your favorite and pay WAY less! I bought these 2 hydrangeas for a total of $78 and would NEVER have paid that if I would have seen these in person. In fact, the are quite laughable!
After several emails and calls, I finally spoke to a customer service manager who informed that although I was right on all points her hands were tied as she had to abide by the company's terms and conditions! In other words, another of the many "thanks for your money, now be gone" moments in this world!
So be warned, they do not appreciate customer loyalty (my first order was $750 worth of plants!), nor do they stand by their garbage products! I am glad I only wasted $78 on this company and will continue to be loyal to my local Lowe's who by the way has a FREE 1-year guarantee on all their plant including clearanced items! And yes, I have returned several dead and half-dead plants to them with NO hassles, NO questions, NO necessary explanations, just great customer service and a refund in FULL! I wholeheartedly suggest buying local and avoiding these money grubbers who lack any desire to back their own items!
Tip for consumers:
Save your money, resources, and heart ache and buy local!!!!!!!
Products used:
Trees, berry bushes, shrubs
I've purchased a Harry Lauder's Walking Stick and an Inaba Shidare Japanese Maple from Nature Hills Nursery both of which arrived in excellent condition and are now thriving in my gardens. I will not hesitate to purchase from Nature Hills Nursery again next season. They are reliable and their plants are first quality.
I got a 3 gal Saint John's Wort. I have ordered a lot of plants online and this was easily the best shipping and healthiest plant I ever received. I will definitely buy from Nature Hills again.
Products used:
Live plant
Very happy with the tree so far and the order was fast highly recommend this place will definitely get another one in the future they was very helpful
May 25,2021 ordered two 3-5 year old vanilla Strawberry Hydrangeas. Order *******176. 153. 08. Immediately received email confirmation BUT they anticipated a two week delivery date. As i had landscapers scheduled I couldn't wait and within one hour of placing my order I cancelled. This was no easy feat and ended up calling the store directly and spoke with Bill who said he would send an immediate email to the man that prepares the plants for shipment to cancel this order. Which he did while I was on the phone. Looks like this email just alerted the nursery that I had cancelled and the order was immediately sent out that very day. I then received an email that no cancellation as order had already shipped! The order promptly arrived but was obviously hastily wrapped as all the dirt was out of one tree and the plastic pots couldn't be taken out of shipping box as they were stapled to the box! The worst part is that these " 3-5 year old plants" weren't even 12 inches tall! I went to A local nursery and their 3-5 year old vanilla Strawberry hydrangeas were nearly 4 feet tall and same price that I paid for these inferior misrepresented plants. I find this company to be unethical and misrepresenting their plants. I would tell everyone I know to NEVER EVER order from Nursery Hill nursery.
Tip for consumers:
NOT REPUTABLE .. plants inferior
Deplorable customer service. This company essentially stole $200 from me. They sent me a dead tree and refused to replace it without additional charge or refund me. DO NOT SHOP HERE
We purchased 2 blue Chinese wisteria trees…packaging was superb and trees arrived in great condition. We planted them per instructions and they are doing very well.
Products used:
Trees
Well organized company. I received the beautiful Yucca plant exactly as described. It arrived when promised. The plant is thriving. Would order again from this fine company.
After a few weeks of never receiving my order and a dozen unreplied emails over the span of a month I finally opened a paypal dispute. They only offered a partial refund. Very disappointing. DO NOT ORDER FROM THEM
Looking good. I purchased the catmint, which is on the foreground of the flower garden. I raise honey bees and the bees love the catmint. So fun to watch as the bees gather the pollen.
My name is Marco Aguayo I ordered a lilac shrub and it came well boxed and intact no complaints I put it in an outdoor big planter I can't really give any further information I will give it time to grow and see what happens I would order from them again
Gain trust and grow your business with customer reviews.
Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.
