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Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.
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This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!
I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.
I ordered a maple tree and it was suppose to be 5 to 6 feet. When it got here the top was broke and it was 3 feet. The leaves turned black and died. When I told him about it he said it was fine and the grass around tree was taking away the trees health. It was a $135 tree and he acted like no problem and it was fine. I bought 3 trees from him at over a $100 each and only one was real healthy and doing good. Be careful and do not buy the warranty cause its not worth anything.
I was AMAZED when I opened my shipments of pecan trees from Nature Hills. I couldn't have been more pleasantly surprised. I'm in Zone 5a, and I don't know what to expect when ordered cold hardy nut trees. The first vendor sent me TWIGS in the spring, and they died by August. Literally twigs. My co-gardeners and I laughed at them. When it came time to replace them this fall, I tried Nature Hills. And for the same price, I received beautifully boxed-up, tall, bushy trees. I might actually live to see a pecan from these trees! Thank you so much, Nature Hills! I'll be ordering from you regularly from here on out!
They do not stand behind their product. From the start the plant did not take and I have been in contact with them since original plantings. They now will only give me 50% of another plant. They should replace the plant that was not viable to take. But after many emails they do not stand behind their product. If it dies your held with a dead plants and have to purchase new ones. Also they are very tricky with their language and never will they admit in emails they will not replace the non viable plant. Go else where!
Tip for consumers:
Would not recommend this site for purchasing plants. No viable.
Products used:
Trees
Horrible delivery… ordered 2 hydrangeas in 2 gal pots & plants arrived broken and in very poor condition. Plants were not protected at all in box in any way and cannot be salvaged! And $200.00 with shipping for 2 plants was an outrageous price to begin with. They were very very small in size and the Plants were 1/4 the size they should be for that price if they had arrived healthy & unbroken.
Customer service absolutely terrible! Both reps Koli. And Barry were unsympathetic and quite rude. Barry's attitude was very demeaning and insulting! Worst customer service and I have ever experienced! Will never order again!
Products used:
Hydrangeas
None of the tree nurseries around here sell Linden trees. I used to have one in my front yard growing up and decided I wanted another one. Lucky for me Nature Hills sells them. It arrived in great condition and I got it planted in my yard.
Products used:
Redmond Linden tree
I ordered four plants in 5/17/20 to avoid shopping during Covid. It took a week between shipment and arrival about 5/30/20. One of the plants arrived and looked like it had been trying to grow in the dark with long spindly yellow branches and brown dying leaves. I planted all the plants adding miracle grow soil and compost. The sick plant tried to grow some leaves but the spindly stems wilted and the plant just started dying. I contacted the company asking for a replacement on 7/15/20 and * said he thought the plant would make it and give it some more time. I contacted him again 8/5/20 once it was completely dead and * only offered a 50% credit on that plant and would not offer free shipping to replace it. My 3 other plants are doing fine and this plant was clearly not healthy. This is substandard service. Don't buy plants from this company. It's not worth it.
*Personal information redacted by admin
I am unable to find peony plants where I live. I ordered 3, they are all so healthy and are thriving. I then ordered 4 different day lilies. Again they are healthy and thriving. They are expensive but you get what you pay for. They are packaged really well so the plants don't get damaged but shipping can take awhile. I would highly recommend Nature Hill Nursery.
Products used:
Plants
I was very happy with the tree I received from Nature Hills Nursery. It was in perfect health with much more developed foliage than I was expecting. My only issue was that this tree took a whole month of hardening off to acclimate to full sun. I think they're grown in a greenhouse so there's a longer transition period - just something to be aware of.
Once you order from Nature Hills. First your money is processed and in there pocket. Your plant will arrive usually in good condition! If it is not and you have a complaint customer service will listen! Chances are your not going to get your money back or a new plant! They have terms and conditions that cover everything to negate your complaint! So just be advised they, in many cases will leave you sitting with a useless plant! A plant they know by reviewing the pictures is sub standard! All you will get from customer service is I apologize! According to our terms and conditions blah blah blah A very unhappy customer!
Tip for consumers:
Make them send pictures of product their mailing you
Products used:
Tree. Japanese Maple
Unable to give a complete review, except to say, that the plants or trees i ordered came in a short period and were in good shape... have been planted and appear to still be alive. Given the review i have read post purchase,... will wait to see if trees make it before purchasing any other product. VRS
I bought two Manzinillo olive trees from Nature Hill Nursery I received them potted and wrapped carefully. I was amazed at the care in shipping. They were hardy and a really good size too. I will definitely buy more from this nursery!
Ordered a Hazelnut (Filbert) plant from Nature Hills Nursery. The plant arrived within the time frame promised and was in excellent condition. I, also, have to note that the packaging was incredible. I don't think a nuclear blast could have damaged the contents!
When my overpriced fountain grass arrived I was astonished about my order. 79.00 for two plants that when and if they survive will be a miracle. I asked for a refund and they told me to ship back at my expense and plus a 40% restocking fee... laughable
Tip for consumers:
Shop elsewhere
Products used:
Fountain grass.
I purchased a Perfume Factory Hybrid Tea Rose in TREE form from Nature Hills on January of 2023 (after much research on the best rose). I finally received delivery of this tree on May 16,2023 but it was worth the wait! It came with a flower on it and lots of leaves. I planted it right away with the proper nutrients and with care and now it is loaded with beautiful buds & huge 3 inch flowers! The tree is so beautiful and it's flowers have a sweet fragrance! I am so glad I got it from Nature Hills! I am getting another rose tree from them when the rose tree becomes available. Thank you Nature Hills!
I got 3 lilacs, 3 butterfly weeds, and 8 Sea Holly Blue Glitter (check 'em out if you don't know 'em) and they all arrived timely and healthy and look happy where we planted them. We'll see how they look next year if they make it through a Maine winter.
I was a little nervous to purchase from an online company, but couldn't find a female holly plant locally. The holly arrived carefully packaged and in beautiful condition. It is thriving in its chosen spot. It did take a little longer to ship than I expected, and I would have appreciated a little more communication about its expected arrival. But I am overall pleased with my purchase and will consider purchasing from them again.
Products used:
Live plant
They chopped the trees in half, including the branches, straight across the top, to jam them into the box. There were 2 trees in the box, put into the box at opposite ends so that no matter how the box sat, one tree was always going to be upside down. The box was full of dirt and the trees were damaged and broken beyond belief when we got them. Then we called customer service, they were rude, kept interrupting, and insisted the chopped up trees and broken branches were "a healthy pruning". We have 3 acres of land to plant trees on and will be buying them all elsewhere. Absolute waste of money and garbage customer service.
Products used:
2 Trees
I contacted the BBB. And their response is this (BTW I sent them pics of the trees with measuring tape back in September. That was THEIR concern, the height NOT MINE. I would've been happy with 2 ft HEALTHY trees not sickly broken 4 or 5 ft ones.). 11/03/2022 Receive Business Response
To Whom it May Concern,
The customer has been communicating with us since arrival of their trees, and we are awaiting full images of them with a tape measure to indicate their entire height, as that was a concern of theirs.
The customer has planted them and was advised to give them time, as it is noted on their order.
They are just deflecting. Not surprisingly.
They want more photos of the height of the sticks/trees. I told them my husband is in the hospital right now and I have no help. They said they will wait till I get them more pictures. Seriously this is a legitimate company? I think not. Ever notice half the reviews are negative the other half glowing. Strange. Yeah!
Tip for consumers:
Do not believe they have great trees.. they do not. They are a drop ship company and don't do good on subpar trees.
Products used:
Two River Birch trees came dead.
I purchased two Red Birch trees for a total of $199.19. The box they came in was damaged and the trees dried out and limbs broken. We planted them, I called company woman said a rep would email me. Well, he did. He told me to keep watering them (This was September) and keep sending him pictures. Every picture I sent somehow wasn't showing enough of the trees height or something. This went on for a week and I told him that my husband and I run a company and never would do this to clients. It is now the November and the trees still aren't trees they are twigs. Nonethless, after the rep said, "Keep watering them and I will keep an eye on you personally.". I told him that was it. I am an educated woman not a 5 yr old. I want a refund and I will be leaving a review accurately about my experience. I did so on another site. And guess what, all the reviews that followed mine were 5 stars! Not 2 or 3 or 4 stars 5. I smell a fish. I have since contacted my credit card company and BBB. Also some sites that businesses encourage you to leave a review expect that you will leave a positive one. Be careful all around. Our voices are being silenced everywhere. Photos here are when I first planted, now they have no leaves at all. You can see the breaks in the limbs easily.
Tip for consumers:
Be accurate, show documents and pictures you have. Keep the faith.
Products used:
Ordered two trees. They came dried out and damaged. One month later not one leave on them, they are twigs.
First two pics are the trees first week. Last pics taken today 11/3/22. Not trees TWIGS.
Don't let this company get away with stealing your money for dead or wimpy plants. Report them to consumer fraud
https://protectthegoodlife.nebraska.gov/thank-you Lets try to stop them from scamming anyone else.
I ordered my trees 10 days ago with a guarantee of shipment within 7-10 days. I called up there and even though it said I was the 1st call in queue, I was still on hold for over 15 minutes before someone answered. * couldn't tell me when it would be shipped because of "weather permitting" (It's 62 degrees there and 73 degrees where I live). So he said even though it's marked "ready to ship", it could still be an additional 2 weeks. Now after reading the reviews, I'm worried that my trees will come in damaged. I'll update my review once I get my delivery and the trees are in good shape. Customer service really should answer the phone quicker, especially if I was the 1st one in the queue and was on hold for all that time.
*Personal information redacted by admin
Bought a tree almost 200 dolllar worth, dead on arrival, notified customer service * super super rude and nothing but a liar to deal with. Save you the entire story but no new tree and no refund. Don't buy anything from this company people because if there is a problem you are not getting it fixed and you are definitely not getting your money back. Buy local! I attached an email image from the company so you can see where I contacted them regarding the issue. They told me that that wasn't proof that I had reached out to them more than I don't know what is proof
*Personal information redacted by admin
I was really excited for this purchase, I bought a 3-4 foot pear tree... what arrived was a 3/8" of a inch stick(there was a tag that said 3/8" on the trunk) with maybe 20 leaves on it and barely any root development... plus this was not an inexpensive purchase... personally I feel scammed... I will NOT be reccomending them to anyone or be a repeat customer.
The maple tree I ordered died shortly after I planted it according to their instructions. The company refused to honor a warrantee but would have been happy to let me buy more plant material at full price plus shipping fees. Do not order from this company if you expect a warrantee. Mr ddk.
I ordered a Tomcot apricot tree from Nature Hills this spring. It arrived in less than two weeks and still looks good a month after planting. I ordered fruit trees from two other sites this year, and the Nature Hills order was the best by far.
Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies.
Products used:
Fruit Trees
Hello Heather - The item you ordered stated "Ships in May 2023 (weather permitting)" on our site and on your confirmation when you ordered it on 5/4/23. It was pulled for shipping on 5/30/23 and quality inspected. It was picked up by FedEx on 6/1/23 and delivered on 6/6/23. You emailed on 6/6/23 when it arrived with concerns about some loose dirt and wilting. We advised via email on the next day 6/7/23 to soak the plant and then plant/install is soon after a good soaking. 8 days later on 6/15/23 you reached out stating it still had not been planted because the area you wanted to plant it in only gets watered 1x a week (which is not enough for newly installed plants of any kind). That same day we advised that the plant would require (as all transplants do) regular moisture monitoring as it acclimates. We urged to have it planted. The next time we heard from you was on 4/1/24 (which was 291 days later) stating the plant was dead. We asked for a viability test to be done, you provided and we explained today, 4/3 your standard warranty options (as you had elected not to get extended coverage). This plant should have been soaked well upon receipt, planted as soon as possible and regularly monitored for soil moisture and watered as needed when soil was dry. Leaving it in the pot to dry out day after day is not recommended and why we won't simply reship a free item. The soil medium intentionally does not retain water for long periods of time due to plants getting root rot if left in watery soils too long. With proper care/feeding this plant should have performed nicely. Thank you.
Gain trust and grow your business with customer reviews.
Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.
Thank you for your purchase, John. The sweet smell of those Linden trees in summer are certainly worth it! Cheers!