• Nature Hills Nursery

Nature Hills Nursery

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Overview

Nature Hills Nursery has a rating of 2.5 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nature Hills Nursery most frequently mention customer service, credit card, and personal information problems. Nature Hills Nursery ranks 6th among Plants sites.

  • Service
    169
  • Value
    166
  • Shipping
    165
  • Returns
    71
  • Quality
    154

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.3%
Positive
5
Neutral
0
Negative
11
119
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How would you rate Nature Hills Nursery?
Top Positive Review

“Nature Hills Nursery”

Henry S.
3/15/24

This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!

Top Critical Review

“Very Unhappy”

Amanda K.
10/10/24

I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.

Reviews (314)

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nature hills (94) customer service (53)
Thumbnail of user doreenmaloney
Kentucky
1 review
1 helpful vote
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August 29th, 2023

I have recieved a dead tree from them a year after placing my order. They are sending a replacement, which cost another $60. It says it shipped. No notice, no emails, no communication. This is a bad merchant. Buyer beware.

Tip for consumers:
This is very close to a complete sham. They are stealing your money.

Products used:
I bought a chinese apricot tree. It died. Now I am waiting a montmarcy cherry tree. It says it shipped. It hasn't and I likely will not see it for another year.

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Thumbnail of user jamesh6601
Texas
1 review
0 helpful votes
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May 17th, 2023

Grass plugs arrived promptly and in good condition. Followed directions to prepare holes for grass and separated the individual plugs and planted all 216 in a couple hours. To date (three weeks later), all of the grass is thriving and I'm satisfied with my purchase.

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Thumbnail of user edca
California
1 review
10 helpful votes
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June 15th, 2021
Verified purchase

These people take your money knowing they do not have a product. They then want to access you a cancelation fee although it's been 1 month and no delivery in sight. They start with a lie about preparing takes 10 to 14 days then after that they come with a lie about weather when I checked ans weather waa a non factor. They are thrives ans I'm reporting to the attorney general and their local law envorcement.

Thumbnail of user ericd1232
Washington
1 review
0 helpful votes
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September 3rd, 2022

This nursery advertised a crape myrtle in 'tree form" and it showed up in bush form (multiple stems) despite having called twice to confirm. They simply suggested cutting off all the stems except one. In addition, it showed up with all the leaves dead and having fallen off in the box (plants in a box?). In addition to being stressed, the plant is also rootbound. If this were at a brick and mortar nursery, it would be disposed of since it would not be sellable. Do not trust this company or the products they advertise and sell. Go to Monrovia and have it delivered to your local nursery for pick up.

Thumbnail of user michellew2702
Washington
1 review
0 helpful votes
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August 19th, 2023

I was a little hesitant about ordering live fruit trees online since the last time I had a bad experience from a different company. The fruit trees I received from Nature Hills Nursery were healthy, beautiful. And they were delivered in the right month. I will definitely use Nature Hills Nursery again!

Products used:
Fruit trees

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Thumbnail of user yukyungg
New Jersey
1 review
5 helpful votes
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July 12th, 2020

I bought a peach tree last year ( Oct 2019) from Naturehills.com. I wasn't sure it would be ok to purchase a fruit tree in October since winter in NJ can be very cold sometimes but they assured me it will be ok. I bought the tree and the warranty just in case.
The tree produced some leaves this spring but had some red leaf curls on them. I contacted Naturehills they said as long as I just pick the leaves that are infected, the tree will be fine. Well, now my peach tree lost all leaves except 1-2 sick looking leaves. I asked Naturehills to either get my money back or send me a new healthy tree, they simply replied after 2 weeks saying they can't do anything because it was bought from last year. To my calculation, it has not been a year since we're only in July.
I bought 4 trees from this place and I still have a lot of yards to fill in with fruit trees but I'm not going to use this place to buy anything any more.

Thumbnail of user dr.johns
California
2 reviews
0 helpful votes
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January 30th, 2022

I was skeptical to order on line. My wife is against me going out to purchase items due to Covid, so I found Nature Hills Nursery online. I could not be more satisfied. I am familiar with Turkey Figs but not Celeste Figs. Received Celeste Fig Tree on time and in perfect shape. My plant actually was bearing fruit. I was told to anticipate medium size figs but these few figs were larger than my former Turkey Figs and are actually a bit sweeter. I can hardly wait for my plant to set, grow and produce abundant figs. I highly recommend Nature Hills Nursery. You will not be disappointed. Dr. John Swint, Macon, GA.

Products used:
Celeste Fig Tree

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Thumbnail of user larryh586
Nevada
1 review
0 helpful votes
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March 5th, 2020

Was a little hesitant about purchasing from this place. The cost of the plants are high. However, they were delivered promptly and undamaged and were beautiful and very healthy looking. Ordering was a breeze.

Thumbnail of user galinaw8
West Virginia
1 review
1 helpful vote
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May 1st, 2023

I ordered a "Beauty of Moscow" lilac last summer. It did arrive alive, I'll give them that. It made it through winter and it's blooming now. And now I'm PISSED! Does that look ANYTHING like "Beauty of Moscow" to you? LOL What a ripoff! They stuck a tag on an I-don't-know-what with itty bitty flowers and think that nobody will notice! The third picture is a real "Beauty of Moscow" from the internet. All you get is "open a support ticket". You open one, but you can't view anything unless you made an account before. You make an account and it still doesn't let you view anything. It's like they go out of their way to block you from actually interacting with them. This was supposed to be a centerpiece in an arrangement I planted right in front of my house. Now what?

Tip for consumers:
Do NOT buy plants online. Learned my lesson the REALLY hard way.

Products used:
Live plants

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Value
Shipping
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Thumbnail of user janef209
Arkansas
1 review
0 helpful votes
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November 22nd, 2019

I have not had very good results from other on-line nurseries. So I gave IT one last try.
I saw the name: Nature Hills Nursery and loved it!
When my plant arrived; in a long pkg,, limbs wrapped, and with a sodded root ball, plus easy to read and follow instructions. I knew I had met my garden supplier!
Thanks so much from a new and loyal customer! Jane in Arkansas

Thumbnail of user susank2439
Massachusetts
1 review
0 helpful votes
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October 21st, 2022

I received an alert when the product I was interested in became available. The item i received was in excellent condition. I had to wait a few days before planting. It remained in great health. I am very pleased with my purchase. I read some earlier reviews which influenced my purchase. The product arrived healthy and I was very pleased. Thank you Nature Hills

Products used:
A Harry Lauder walking stick tree

Service
Value
Shipping
Quality
Thumbnail of user ashleyt775
Virginia
2 reviews
1 helpful vote
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November 14th, 2022

The tree arrived with 1/3rd of the leaves fell off onto the pot it was sent in, 1/3rd fell off 1-2 weeks later. The rest of the leaves don't look like they are going to open up but not quite dead either. I immediately planted it in a pot twice as big and put it in a spot where it gets morning sun light and water it a lot for the first 3 days and 2-3 days thereafter. Keeping my fingers crossed that it will survive.

Tip for consumers:
Talked to Angela and she said not to do anything different than I have been doing which is keep it where it gets at least 6 hr of sunlight, water it since she thinks it's going dormant during this time of the year.

Products used:
Babcock peach tree

Service
Value
Shipping
Quality
Thumbnail of user sisinac
California
4 reviews
1 helpful vote
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July 26th, 2020

I received my trees in excellent shape. I bought the root conditioner and followed direction. Although, I read and know these will produce fruit in a couple of years, I am pleased with the shape the trees came in. I have had them in the ground for several months. My climate is hot and soil is sandy loam. So I need to water more. Plants came healthy and well packed. I am a satisified customer! Thank You Nature Hills Nursery.

Thumbnail of user chrisc2372
New York
1 review
6 helpful votes
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July 1st, 2021

I ordered two of the same trees and they both arrived in the same box. One was perfect, but the other one was ½ the size, lost leaves, and looked like it was ready to die. I sent a picture and was told "as long as it is green". Sure you can buy ½ dead plants at Lowes, however, they are discounted. I was hesitant to buy plants online, and this is exactly the reason why. I understand each plant is not exact, however, there is a huge contrast between the 2. Lesson learned: It is better to select a plant/tree from your local nursery.

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Thumbnail of user sandrah1024
North Carolina
2 reviews
0 helpful votes
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October 22nd, 2020

I have purchased several trees of different variets and have had great luck with all of them. The Black Hills spruce came as promised and are beautiful! I have had nothing but good experiences with this company over two years.
Sandra H

Thumbnail of user nancyb3029
Minnesota
1 review
0 helpful votes
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September 15th, 2022

I ordered four hydrangea plants and I absolutely love them! The plants were in terrific condition when I received them and they have done very well after I planted them. I would highly recommend this Nursery and will definitely use them again.

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Thumbnail of user kathyreeves8552
Indiana
1 review
0 helpful votes
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October 7th, 2023

I always wanted a red Crepe Myrtle and ordered one from Nature Hills and it arrived intact with no broken limbs. I've ordered from Nature Hills before and had no problems, and plants have done well. I'm very satisfied with ordering from Nature Hills and will again!

Thumbnail of user nickt675
North Carolina
1 review
2 helpful votes
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July 21st, 2022
Verified purchase

Shipped a 12' tree in an 8' box truck (were told when I ordered it would come on a flat bed truck). This was after zero communication from them on shipping, repeated calls to find out when it would be shipped so we could have our certified arborist plant the tree. Out of nowhere the tree arrived one day. I wouldn't have even known they jammed it into the box truck but I happened to be walking out the door as the delivery guy was climbing back into the truck and driving away.

Because there was no notification we had to wait two weeks to get on the arborist's schedule. After the tree was planted the straps attaching the tree to the pole were removed and that was when we discovered the trunk was broken 3' from the top of the tree.

Zero satisfaction after repeated calls to their customer service.

AVOID AVOID AVOID

Tip for consumers:
AVOID

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Thumbnail of user nicks776
Utah
2 reviews
0 helpful votes
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December 23rd, 2022

I ordered a #3 Hackberry tree in the dormant season. It arrived in a timely matter, was well packaged, and is a really healthy looking, nicely shaped tree with a healthy looking root system. I look forward to seeing it leaf out in the spring. Hackberries are supposedly very hardy, so I am optimistic.

Thumbnail of user jamesb3772
Mississippi
1 review
0 helpful votes
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October 20th, 2020

This is the first time I have bought plants and shrubs online, and I was a little skeptical. But NatureHills was so easy and delivered beautiful, healthy plants, one of which flowered on time shortly after it arrived and was planted in my yard

Thumbnail of user robertf1303
Texas
2 reviews
0 helpful votes
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July 24th, 2020

I have bought several trees this past year and Nature Hills Nursery has been the best trees I have ever received. I have purchase trees and saplings from many different nurseries. Thanks Nature Hills Nursery for commit to quality. I love my trees.

Thumbnail of user thereseg50
Michigan
1 review
0 helpful votes
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November 16th, 2022

Unfortunately with this nursery if you cancel there will be a 10% charge and you will not receive the full charge you spent. This is not a good practice with customer satisfaction. I will never order from this nursery again. Unsatisfied customer.

Service
Value
Thumbnail of user charlettes7
Ohio
2 reviews
0 helpful votes
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December 10th, 2022

I was hesitant to order shrubs/trees online as a previous experience with another company was so disappointing--but I couldn't find a particular tree that I wanted locally. So, I took a chance with Nature Hills. I'm so glad I did! Shipped quickly, great care was taken with the packaging, the tree was robustly healthy, and it was much larger than I expected! So, I took another chance with a climbing rose that I couldn't find locally--again, I had the same wonderful experience! I guess I quickly became a "regular" customer! I've ordered 4 times--and always delighted (and I'm picky!)! Putting together a list for this Spring...

Tip for consumers:
I've seen some reviews complaining about the extended time for shipping. Reminder! These are LIVE plants that need to be shipped when weather permits in order to receive a healthy plant.

Products used:
Tree, three shrubs and a rose bush

Service
Value
Shipping
Quality
Thumbnail of user thomasp2058
Colorado
1 review
0 helpful votes
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December 18th, 2022

In the spring I ordered a Hot Lips plant to draw more Hummingbirds to our home. The plant arrived quickly and was in great shape. I planted it and it took off blooming all summer and the Hummingbirds loved it.

Thumbnail of user ralucas6
New York
2 reviews
0 helpful votes
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July 5th, 2022

I ordered in the spring about 150 Low grow sumac plants. Very hard to find these plants at a reasonable price and good quality. And very short after ordering I received my plants very well packed, good size and very healthy. All 150 made it and now are growing beautifully where I plant them.
Thank you Nature Hills Nursery.
Raluca

Products used:
Plants

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From the business

Originally founded as a deciduous and conifer tree nursery, Nature Hills' growing network spans the country. This allows Nature Hills to provide an amazing assortment of plants to our online customers. From fast growing trees, to beautiful hydrangeas of all colors and sizes, we strive to bring you the highest quality plants shipped quickly and safely from the grower right to your doorstep. With knowledgeable sales professionals and on-staff horticulturists available by phone, email and chat, we are ready to answer your questions and ensure that you get the right plant for the right spot in your landscape.

Company Representative

Thumbnail of user kyled109
Nature Hills I.
Typically does not respond to reviews

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