Nature Hills Nursery

I ordered two plants, close to 50.00 per plant and paid 15 dollars for shipping. I expected beautiful plants, which was not the case. The plants arrive in the box, when opened it was not securely packed that the plants empty out into the box and out of container. It was a mess, that dirt went over my floor and everywhere try to empty box. The plants of course were dead and the flower from one plants emptied in the box. The plants because of the weight of one plant greater than the other should have been packed separating of really securely packed, which it was not. So here is the hard part, The plants arrived on Saturday, so when I called customer service -it was closed. I went on line an filled out form for damaged delivery of product. I also sent an e-mails with pictures of box, dirt from plants and dead plants, and condition it was delivered. I waited till Tuesday - no answer from customer service. I called customer service on Tuesday and they are not available, only on line. I then called the order person to contact customer service on my be half since I can not call. He agreed to contact. The next day I called again the order number and finally received a e-mail back from customer service asking for more pictures and more details about was the plant wrapped in cardboard or ties and etc. I exp[lained the plants were not securely packed they emptyed all over the box and I sent you the pictures. It is now 5 days later and you are asking more question. I believe that do not want to refund or replace. This is a compan\y that if there is an issue with the product -Good Luck I hope this gets resolved but heads up for ordering. Extremely disappointed Gardener.

I received two trees and they were healthy and beautiful! They were exactly as advertised! I am very happy with my purchase!

I needed a mature plant to plant opposite another plant so I ordered it and am so happy with its size.

Timely, delivery of a good plant. Carefully protected in a well designed packaged. Plant was blooming and in good condition.

Dead tree. Price $91. Don't buy from. Won't refund my hard earned $91. Dead tree. Price $91. Don't buy from. Won't refund my hard earned $91.

We loved our plants - exactly as described. They've thrived despite my lack of gardening knowledge. Thanks!

Plants always arrive on time,some that died were replaced for free.great service,i'll be back in the spring!

Beautiful tree and prompt delivery. I'd happily use Nature Hills Nursery again. I'm very pleased with my order.

Trees arrived in timely manner. They were healthy and well packed. Transplanted Easley. Are healthy and doing wonderfully.

Had a question about my order and was able to email someone directly within 24hrs. Also the plants that we ordered were perfect!

First the good thing about their trees. The roots all came wet and viable including root stock. However out of the five trees five trees, two of them came with kinked trunks near the bottom. I can live with that. Some of the trees came in a reasonable time. The last tree came so wilted I wasn't sure I could nurse it back. After about a week and a half it began coming back. It came so late that we asked before they shipped for a refund and to cancel that part of our order. They refused as they said it had already been packaged for shipping. Okay I understood that. A week and half later it came and as I said it was wilted I assume because of the heat since they waited until mid May to send it and I live in Kentucky. After the leaves began to come back I noticed that they did not appear to be apple leaves as you would expect to see on a Gala apple tree. I took pictures and sent that to my brother in Northern Michigan because he owns an apple orchard. He said it didn't look like any apple leaf that he had ever seen. I told him that I forgot to take the green tag off of the tree and after I sent the picture I went out and retrieved it. It was marked as Elberta Freestone which is a peach tree. After seeing that I realized it did look like Peach leaves. I contacted my brother again and he agreed it appeared to be Peach leaves but again said it definitely was not a Gala apple and in his opinion could not be any type of apple tree. I sent pictures of the leaves and the tag and explained all of the above. They wrote back and said sometimes the trees are tagged wrong but that the tree is definitely a Gala Apple tree. They refused to refund that part of my order for the second time. Apparently they do not have an employee there that can tell the difference between an apple tree and a peach tree. I will never order from this company again. The roots were good but the trunks were bent and the customer service is absolutely rotten.