Nature Hills Nursery

My tree I ordered arrived in great condition and is doing well at this time of year so a big Thank You.

STOLE MY MONEY!

I bought 8 trees. First 1/2 of the order was sent with a receipt for 5 trees, but I only received 4. When I contacted them (via email because they dont pick up phones) I was told they wouldn't refund or replace the missing item, that the best they could do is give me a discount for a new purchase.

I contacted my bank to dispute the charge of the tree that wasn't sent and then contacted them to cancel my remaining order that hadn't been sent and to be refunded. They refused, saying they would not send or cancel my order and would not refund me unless I dropped my dispute with the bank for the initially unsent tree. They want me to forfeit my LEGAL RIGHT to open a dispute for unsent items or else won't give me my money back.

So now I don't have the 5th tree from the first half of the order and don't have any of the tree from the second half, and they won't cancel my order, and they won't send the items, and they won't refund my money. They are essentially STEALING the several hundred dollars of unreceived and unwanted items I paid for.

And of the 4 trees I did receive 2 died within the first couple weeks. I have planted dozens of fruit trees in my life with little to no problems and these people's trees are 50% at best when they ship them.

TERRIBLE business. DO NOT SHOP HERE

Goodbisnes good customer servises good prices and products excelente services thank you're very very good

Plant was very healthy and very good packaging. Start blooming right away. Very happy customer

THESE PEOPLE ARE THIEVES! DO NOT DO BUSINESS WITH THEM. THEY ARE FRAUDS AND SHOULD BE INCARCERATED, IF THEY EVEN KNOW WHAT THAT MEANS!

Plant was shipped to me upside down which crushed it and I was told to plant it anyway. No refunds!

I received my Fragrant Valley Sweet Box shrub in perfect shape, and it is thriving! Thanks again!

I spent all winter planning what I wanted to plant in the spring. My yard was a clean slate with 0 plantings except for one tree in the front yard. I wanted specific varieties of plants that I couldn't find locally so I went on line and thought I was ordering from a reputable nursery - Nature Hills. I spent hundreds of dollars on plants, shrubs and a tree. A few came with no problem then the problems began. I ordered 7 Hydrangea. They emailed the tracking number with a delivery date. I waited all day but when nothing arrived by 8PM I checked the tracking again and it said they were delivered at 4:30. I called FedEx to report that I did not receive them. They said they did deliver them and would send me proof but they would investigate. Their proof was a sheet of paper that said we delivered package at 4:30. No pictures or anything that was proof other than they said so. I sent an email to Nature Hills explaining what happened and actually expected them to be concerned. No reply. In all I sent 3 emails to NH and never received a reply. I called FedEx a couple days later and they said they would only talk to the sender. About a week later the package showed up on my doorstep. Did FedEx find it and re-deliver it? Did NH re-send it? Who knows. The plants that arrived were a huge disappointment. They were in quart containers and one was in very poor shape but I planted it anyway. It is now dead. The plants cost almost as much as the full size Proven Winner Hydrangea that I saw locally. Next was the Rose of Sharon. I ordered two - Blue Chiffon and Pink Chiffon. I didn't realize until I received the shipping notice that they were sending lavender instead of pink. I emailed them immediately of the mistake but they said it was too late to change it. There was no offer to make it right and no apologies! Then there's the Magnolia Tree - all 18" of it for $75. There were brown spots on the leaves when it arrived and some had already fallen off. I sent pictures and I was told it should be OK it just needed the sun and it should be planted. It had been on my deck for a few days but it just didn't look good. Since the temperature had been in the mid to high 90's I moved it inside by a window. I planted it that day but when I was fastened the straps to keep it straight the trunk broke in half. I contacted them again and sent pictures. They hassled me with requests for more pictures three times saying they couldn't see any damage! I had noticed a scrape and a brown spot when it arrived but I thought it was just a bruise from being scraped. Turns out it was dry and rotted all the way through which was plain to see in the photos. I assume they knew how to enlarge the photos so you can see details. Their reply was that the tree "appears to be viable" and if it wasn't next spring they would give me a 50% credit toward another tree. The same trunk broke again and it is now in the recycle bin. Their customer service is nonexistent. I spent a very long time searching their website trying to find out how to file a claim. It said you must contact customer service by phone but it didn't give a phone number. I finally found a number but when I called it I got voicemail saying they were too busy to answer the phone and I should send an email. You would think as much as they charge for tiny little plants that they could afford to hire someone to answer their phone during their busy season. Deplorable customer service is bad enough but their failure to stand behind their product and complete lack of integrity is inexcusable. I will NEVER order from Nature Hills again.