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From the business
Neptune Flood is the country's largest provider of private flood insurance, offering an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP primary and excess flood products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages.
Neptune Flood Reviews Summary
Neptune Flood has a rating of 4.6 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Neptune Flood most frequently mention customer service and great experience. Neptune Flood ranks 12th among Insurance sites.
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Juan Carlos, my agent was very efficient and the process was very simple. He explained he listened and he did what he had to do. I can appreciate that cut through a lot of unnecessary chatter it's as simple as that.
I called and spoke with Connor to request a W-9 for Neptune. He was very nice and sent the W-9 immediately.
Thank you so much for sharing your experience, Linda. We’re delighted to hear Connor provided quick and helpful service—support like this is exactly what we aim for. Please don’t hesitate to reach out again whenever you need assistance.
I was going to be a new customer but instead of charging my mortgage company they took almost $900 from my bank account a week ago and still haven't returned it
Hi Robert, thanks for the feedback. As you stated, your double payment is being refunded and is in process, as we are still in the 7-10 business day window. Please contact our customer success team if you have additional questions.
Quick easy application with competitive rates and immediate declarations page.
Thank you for the review, Donna! We love to hear how our competitive rates and immediate delivery of the declarations page are beneficial to you as a customer.
I needed 2 endorsements for a change of mortgagee for a closing, Keighsy was excellent providing me the needed endorsement by email within 15 minutes. I was in the P&C insurance industry, underwriting side 32 years, last 20 with Travelers Insurance. This is the type of service that keeps the policyholder satisfied going a long way to maintain the renewal.
Thank you for the review, Morgan! Neptune prides itself on our strong customer success team. Members like Kelseigh help deliver on that top-rate service.
Nadia responded to my question very quickly. I appreciate that fast turn around time.!
Thank you for the review, Jessica! We're happy to hear our team was able to answer your question quickly.
The policy price is fair but then added to it is a roughly 30% policy fee! That's insane!
Hi Lisa. Thank you for your feedback.
Rob, thank you for the review! We're happy to hear you were pleased with the Neptune team in helping you get flood coverage.
When I attempted to adjust my policy, the customer service was shockingly rude. The representatives were not only unhelpful but seemed irritated by my questions. Trying to make changes or even get clear answers about my policy coverage was like pulling teeth.
To anyone considering Neptune Insurance, I strongly advise looking elsewhere. The initial low rates are not worth the ensuing headache and poor service. There are plenty of other insurance providers out there who value their customers and provide transparent, efficient service. Don't be misled by Neptune's initial charm!
Thank you for your feedback, Sebastian. That's not what we like to hear, and we apologize that you do not feel like our customer success team was able to assist you properly. We will review the communication you had with our team regarding your policy. If you have additional questions, please reach out.
I live in a place with has never had a flood but because F.E.M.A. When't broke ever place became a flood area for the money only but you have keep the prices affordable THANK YOU SO MUCH. Sincerely Charles A. Basler.
Thank you for the review, Charles!
I sent two questions in one email. The response came within 20 minutes. Both questions were answered in concise responses. This was excellent customer service.
Thank you for the review, David! We pride ourselves on great customer service and are happy to hear our team was able to assist you quickly.
I started with an independent broker who sent me a quote from Neptune. When he was not returning my call, I went to the website directly. It asked me a few questions, what coverage I wanted et voila! Additionally, the quote was changing as I modified the policy so I could assess whether adding coverage was worth it based on the price (my perceived value of risk). There was some coverage items that were on the website that the broker had not mentioned.
Thank you for the review, Pascal!
Easy to apply with helpful staff - made process very easy and simple
Thank you for the review, David, and for choosing Neptune for your flood coverage.
I was able to get multiple quotes in minutes. The website is easy to navigate. The quoted prices were ver competitive.
The customer service replied to my queries and clarified my issues promptly.
Thank you for the review, Kenkre. Our team is available if you have any questions about your coverage.
Jasmine was very patient and answered all my detailed questions. Great positive attitude and a pleasure to speak with.
Thank you for your review, Scott! Jasmine is an amazing member of our team, and we're glad to hear she was able to answer your questions.
When the time comes to renew my flood insurance I was looking to change my current carrier then I found Neptune. They sent me a quote saving me $200.
Thank you for the review, Alejandro! Neptune prides itself in its speed and ease to get flood insurance. We're happy to hear you selected us for your coverage.
JanCarlos helped us get a policy for our home Constuction. He was prompt, responsive and extremely helpful.
Thank you for your review, Michael! We're happy to hear JanCarlos was about to assist you in getting the proper coverage.
Nadia Vera is a tremendous asset to your business. Her replies to my questions were rapid and fully answered. She is also polite, friendly, and very knowledgeable. Well done!
Thank you for the review, Judy & John. Nadia is a great member of the Neptune team, and we're glad to hear she was about to answer your questions.
I don't NEED flood insurance,so my purchase is really just an exercise in futility! (I have a 6' concrete retaining wall, as well as my dwelling is situated on an elevation). Yet, I was required by lender to purchase a policy. Grateful your price was half that of a competitor.
Thank you for the review, Mary! All homes are at risk of flooding, and we're happy to hear you chose Neptune to protect your property.
We have had Neptune flood insurance for several years now and it has been great. We have never had a claim so can't speak to that!
Thank you for trusting Neptune for your flood insurance policy, Kelly! If you ever have a claim, our team is here to help you get started.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review, Bruce! It's great to hear JanCarlos was able to provide you with great service and helped you get the flood coverage you were looking for.