Jasmine was very patient and answered all my detailed questions. Great positive attitude and a pleasure to speak with.
It was easy to navigate through the app. However, after exiting with a save, when I returned, to the app, I wasn't able to continue where I'd left off, and at the payment page, I kept getting an error message. Turns out, by starting over from scratch, everything went in fine, straight through payment.
Hi John, thank you for the review! We're happy to hear your family recommended Neptune coverage. We'll let our engineering team know about your quoting experience so they can make any necessary updates to our online quoting platform.
Nadia Vera is a tremendous asset to your business. Her replies to my questions were rapid and fully answered. She is also polite, friendly, and very knowledgeable. Well done!
Thank you for the review, Judy & John. Nadia is a great member of the Neptune team, and we're glad to hear she was about to answer your questions.
When the time comes to renew my flood insurance I was looking to change my current carrier then I found Neptune. They sent me a quote saving me $200.
Thank you for the review, Alejandro! Neptune prides itself in its speed and ease to get flood insurance. We're happy to hear you selected us for your coverage.
My mortgage company paid my premium, but I kept receiving notices that it wasn't paid, so I paid it, once I confirmed my mortgage company paid it, we called and was promised a refund in two days, it's been over a week now and no refund.
Hi Andrew. Thank you for the feedback on your refund experience. It seems the refund timeline wasn't clearly outlined when you spoke with our customer success team. When we receive duplicate payments, we wait up to 14 days to ensure one of the payments, like a check, properly clears. This is for your protection so you don't end up with both payments being removed and then losing your flood coverage due to nonpayment.
I like the fact that it have me pricing right way was not happy with the pricing. I got better pricing from another company for the same coverage but decided to go with you anyway.
Thank you for the review, Angel! Our team is available to review your coverage and deductible choices and help you find further potential savings each time your policy comes up for renewal. Please reach out if you have any questions.
It was quick. But description of my house didn't match anything. So I had to guess. Guessed wrong and annual coverage went :(
Hi John, thank you for the review! Our team can assist with your policy if you have questions about your selected coverage. They can be reached at 727-202-4815 or support@neptuneflood.com.
JanCarlos helped us get a policy for our home Constuction. He was prompt, responsive and extremely helpful.
Thank you for your review, Michael! We're happy to hear JanCarlos was about to assist you in getting the proper coverage.
I needed to cancel a policy that had yet to go into effect (which was on me). I expected the usual recorded menu and trip down AI phone tree hell. Instead, my call was answered immediately (after I pressed 3) and my request was handled without any hassle. SUCH A BREATH OF FRESH AIR - THANK YOU!
Thank you for the review, Kevin. At Neptune, we have a great team here in the U.S. ready to help answer your questions! We do have alternatives, like our 24/7 chatbot, that can help you after hours, too. Whether it by my phone, email, or chatbot, we're here to help.
Easy to apply with helpful staff - made process very easy and simple
Thank you for the review, David, and for choosing Neptune for your flood coverage.
We have had Neptune flood insurance for several years now and it has been great. We have never had a claim so can't speak to that!
Thank you for trusting Neptune for your flood insurance policy, Kelly! If you ever have a claim, our team is here to help you get started.
Jasmine was very kind and patient with me. She answered all my questions and solved any issues I was having.
Thank you for the review, Anthony. Jasmine is a great member of our team, and we're glad she answered your questions. We're here if you need any additional assistance.
Customer service representatives were great to work with. My agent did a very nice job of dealing with my bank.
Thank you for the review, James!
After receiving the sticker shock from my Allstate plan, I went into panic mode. Luckily with some research I found Neptune and it could not have been an easier choice.
Thank you for the review, Blake! We're happy to hear our platform made it easy to transition your flood coverage to Neptune.
Have not l experienced any service from Neptune yet so can't really rate. Hopefully the price doesn't go up any more than it is now.
Hi William, thank you for the review! Our team is always available is you have any questions about your policy. Thank you for choosing Neptune.
Near perfect. Staff was extremely patient with me and explained things extremely well.
Thank you for the review, Byron! With our standard 10-day waiting period and same-day coverage for real estate closing, we strive to make it easy for you to get the coverage you need quickly.
Way too many premium due reminders. Didn't advise of options available or offer coverage advice. The whole renewal process is premium payment dunning.
Hi David, thanks for the feedback. A policy renews at the same coverage levels you selected on your prior policy. Prior to renewal, you can work with our customer success team to review your coverage options.
It's very disappointing to select a policy online and purchase it then be called about discounts that I could have received that was not offered online or offer once the policy was purchased. Discounts should still be added and the representative was short and felt no need to say anything he made it clear I purchased my policy online so there no need for him to say anything else. The way it was said honestly was rude.
Thank you for your feedback, Donice. We know a Neptune customer success representative reached out to review your coverage details after you left this review. As discussed, Neptune does not offer discounts. All pricing is the same whether you work with an agent or buy it directly through the Neptune website. The agent may have spoken about savings opportunities, like how they can help you review your policy for savings opportunities like higher deductibles or lower coverage amounts.
If you have additional questions about your policy, please get in touch with us at support@neptuneflood.com or 727-202-4815.
I do not live in a flood zone, but after seeing all the floods across the country on the news, I figured I better get a flood policy for peace of mind. Neptune Flood Insurance made it easy for me to get a quote and compare coverage limits, deductibles, and price. It was easy to shop on the website and explore what was available. The information about the coverages was clear and after tailoring the coverages to my specific needs, I could purchase the policy. When I was done, I could contact a representative and speak to them about any questions I had.
Thank you for the review! All properties are at risk of flooding, and you made a wise decision to protect yourself in case you do experience a flood event. Our team works hard to make our platform quick and easy to understand. If you ever have questions about your policy or coverage, we're here.
Smooth process, fair and honest coverage and price. Highly recommended by my primary insurance provider. Even got contact from an agent by email while I was deciding offering assistance.
Thank you for the review, Charles! We love to hear that your provider has recommended Neptune for your flood coverage. Our team is here if you have any questions about your policy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Scott! Jasmine is an amazing member of our team, and we're glad to hear she was able to answer your questions.