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Neptune Flood has a rating of 4.7 stars from 36 reviews, indicating that most customers are generally satisfied with their purchases. Neptune Flood ranks 28th among Insurance sites.
This company responds to reviews on average within 12 hours
I started with an independent broker who sent me a quote from Neptune. When he was not returning my call, I went to the website directly. It asked me a few questions, what coverage I wanted et voila! Additionally, the quote was changing as I modified the policy so I could assess whether adding coverage was worth it based on the price (my perceived value of risk). There was some coverage items that were on the website that the broker had not mentioned.
My mortgage company paid my premium, but I kept receiving notices that it wasn't paid, so I paid it, once I confirmed my mortgage company paid it, we called and was promised a refund in two days, it's been over a week now and no refund.
My mortgage company paid my premium, but I kept receiving notices that it wasn't paid, so I paid it, once I confirmed my mortgage company paid it, we called and was promised a refund in two days, it's been over a week now and no refund.
Promise of a refund was not kept
Few options
Easy to apply with helpful staff - made process very easy and simple
Coverage options
Thank you for the review, David, and for choosing Neptune for your flood coverage.
Neptune Flood Insurance is fast and easy to apply online, which beat the traditional insurance company's turtle reaction
Jim, thank you for the review! We're glad to hear our quick and easy online process made the experience of obtaining flood coverage hassle-free.
Near perfect. Staff was extremely patient with me and explained things extremely well.
About 1/3 the cost of what I was currently paying and the coverage is better.
Thank you for the review, Byron! With our standard 10-day waiting period and same-day coverage for real estate closing, we strive to make it easy for you to get the coverage you need quickly.
I had a great experience getting a flood insurance quote and policy. No harassing phone calls, text messages and excessive emails.
Reviews and price for flood insurance.
Thank you for the review, Eloy. We're happy to hear you found getting a policy with Neptune so easy.
Thanks for making things easy.
My issue was handled promptly
No BS resolution
Thanks for your review! We're always here to assist if you have any additional questions.
Neptune provided a very fair price for the coverage provided.
Thank you for the review, Stephen!
The pricing was reasonable and it guided you through coverage applicable to your property.
Suggestions were valuable.
Thorough analysis
I chose Neptune Flood because the ease of securing protection for my properties. Pricing was fair also.
Thank you for the review, Mary! We're happy to hear the process was simple and easy to understand.
I received the coverage I wanted and started with my policy on day 1
I forgot to add my wife to the policy. It was fixed the next day.
Recommend in a review
Thank you for the review, Jay! We're glad our team was able to assist you in obtaining coverage and updating your policy.
Excellent experience throughout the whole process. Will be a customer for a long time
Found it on an online ad
Thanks for the review, Marc. We're happy to hear Kyle was able to assist you in getting the proper flood coverage.
Neptune Flood is the country's largest provider of private flood insurance, offering an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP primary and excess flood products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages.
Neptune Flood started in 2018 and has grown to cover 49 states and Washington, D.C., offering residential, commercial, and RCBAP primary and excess flood policies.
Hi Andrew. Thank you for the feedback on your refund experience. It seems the refund timeline wasn't clearly outlined when you spoke with our customer success team. When we receive duplicate payments, we wait up to 14 days to ensure one of the payments, like a check, properly clears. This is for your protection so you don't end up with both payments being removed and then losing your flood coverage due to nonpayment.