Sitejabber Website Reviews and Complaints
business logo of Neptune Flood

Neptune Flood

Overview

Neptune Flood has a rating of 4.6 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Neptune Flood ranks 158th among Insurance sites.

service
14
value
1
quality
1
This company responds to reviews on average within 0 days
How would you rate Neptune Flood?
grey star
grey star
grey star
grey star
grey star
Puerto Rico
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Send Message
Share Review
Report Review

Way too many premium due reminders. Didn't advise of options available or offer coverage advice. The whole renewal process is premium payment dunning.

Date of experience: June 24, 2024
Steve A. Neptune Flood Rep
over a year old

Hi David, thanks for the feedback. A policy renews at the same coverage levels you selected on your prior policy. Prior to renewal, you can work with our customer success team to review your coverage options.

Colorado
1 review
0 helpful votes
Follow Scott S.
Unfollow Scott S.
Send Message
Share Review
Report Review

Very helpful
October 21, 2024

Jasmine was very patient and answered all my detailed questions. Great positive attitude and a pleasure to speak with.

Date of experience: October 11, 2024
Steve A. Neptune Flood Rep
9 months ago

Thank you for your review, Scott! Jasmine is an amazing member of our team, and we're glad to hear she was able to answer your questions.

Florida
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Send Message
Share Review
Report Review

Great coverage at a great price
July 15, 2024

It was easy to navigate through the app. However, after exiting with a save, when I returned, to the app, I wasn't able to continue where I'd left off, and at the payment page, I kept getting an error message. Turns out, by starting over from scratch, everything went in fine, straight through payment.

Date of experience: July 5, 2024
Steve A. Neptune Flood Rep
12 months ago

Hi John, thank you for the review! We're happy to hear your family recommended Neptune coverage. We'll let our engineering team know about your quoting experience so they can make any necessary updates to our online quoting platform.

Texas
1 review
0 helpful votes
Follow D C.
Unfollow D C.
Send Message
Share Review
Report Review

Disappointed
June 28, 2024

It's very disappointing to select a policy online and purchase it then be called about discounts that I could have received that was not offered online or offer once the policy was purchased. Discounts should still be added and the representative was short and felt no need to say anything he made it clear I purchased my policy online so there no need for him to say anything else. The way it was said honestly was rude.

Date of experience: June 18, 2024
Steve A. Neptune Flood Rep
over a year old

Thank you for your feedback, Donice. We know a Neptune customer success representative reached out to review your coverage details after you left this review. As discussed, Neptune does not offer discounts. All pricing is the same whether you work with an agent or buy it directly through the Neptune website. The agent may have spoken about savings opportunities, like how they can help you review your policy for savings opportunities like higher deductibles or lower coverage amounts.

If you have additional questions about your policy, please get in touch with us at support@neptuneflood.com or 727-202-4815.

Louisiana
1 review
0 helpful votes
Follow Judy and John C.
Unfollow Judy and John C.
Send Message
Share Review
Report Review

Great Work
October 11, 2024

Nadia Vera is a tremendous asset to your business. Her replies to my questions were rapid and fully answered. She is also polite, friendly, and very knowledgeable. Well done!

Date of experience: October 1, 2024
Steve A. Neptune Flood Rep
9 months ago

Thank you for the review, Judy & John. Nadia is a great member of the Neptune team, and we're glad to hear she was about to answer your questions.

Florida
1 review
0 helpful votes
Follow ALEJANDRO H.
Unfollow ALEJANDRO H.
Send Message
Share Review
Report Review

Awesome customer service and great price.
October 21, 2024

When the time comes to renew my flood insurance I was looking to change my current carrier then I found Neptune. They sent me a quote saving me $200.

Date of experience: October 11, 2024
Steve A. Neptune Flood Rep
9 months ago

Thank you for the review, Alejandro! Neptune prides itself in its speed and ease to get flood insurance. We're happy to hear you selected us for your coverage.

Florida
4 reviews
0 helpful votes
Follow Angel U.
Unfollow Angel U.
Send Message
Share Review
Report Review

Good
September 12, 2024

I like the fact that it have me pricing right way was not happy with the pricing. I got better pricing from another company for the same coverage but decided to go with you anyway.

Date of experience: September 2, 2024
Steve A. Neptune Flood Rep
10 months ago

Thank you for the review, Angel! Our team is available to review your coverage and deductible choices and help you find further potential savings each time your policy comes up for renewal. Please reach out if you have any questions.

Florida
1 review
0 helpful votes
Follow SEBASTIAN U.
Unfollow SEBASTIAN U.
Send Message
Share Review
Report Review

Very Bad
March 2, 2025

When I attempted to adjust my policy, the customer service was shockingly rude. The representatives were not only unhelpful but seemed irritated by my questions. Trying to make changes or even get clear answers about my policy coverage was like pulling teeth.

To anyone considering Neptune Insurance, I strongly advise looking elsewhere. The initial low rates are not worth the ensuing headache and poor service. There are plenty of other insurance providers out there who value their customers and provide transparent, efficient service. Don't be misled by Neptune's initial charm!

Date of experience: February 20, 2025
Steve A. Neptune Flood Rep
4 months ago

Thank you for your feedback, Sebastian. That's not what we like to hear, and we apologize that you do not feel like our customer success team was able to assist you properly. We will review the communication you had with our team regarding your policy. If you have additional questions, please reach out.

New York
1 review
0 helpful votes
Follow MICHAEL M.
Unfollow MICHAEL M.
Send Message
Share Review
Report Review

JanCarlos was a great service rep
October 21, 2024

JanCarlos helped us get a policy for our home Constuction. He was prompt, responsive and extremely helpful.

Date of experience: October 10, 2024
Steve A. Neptune Flood Rep
9 months ago

Thank you for your review, Michael! We're happy to hear JanCarlos was about to assist you in getting the proper coverage.

Virginia
1 review
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Send Message
Share Review
Report Review

Wow!
September 7, 2024

I needed to cancel a policy that had yet to go into effect (which was on me). I expected the usual recorded menu and trip down AI phone tree hell. Instead, my call was answered immediately (after I pressed 3) and my request was handled without any hassle. SUCH A BREATH OF FRESH AIR - THANK YOU!

Date of experience: August 28, 2024
Steve A. Neptune Flood Rep
10 months ago

Thank you for the review, Kevin. At Neptune, we have a great team here in the U.S. ready to help answer your questions! We do have alternatives, like our 24/7 chatbot, that can help you after hours, too. Whether it by my phone, email, or chatbot, we're here to help.

Florida
1 review
0 helpful votes
Follow DAVID B.
Unfollow DAVID B.
Send Message
Share Review
Report Review

Great product and Great Service!
October 24, 2024

Easy to apply with helpful staff - made process very easy and simple

Date of experience: October 14, 2024
Steve A. Neptune Flood Rep
9 months ago

Thank you for the review, David, and for choosing Neptune for your flood coverage.

Idaho
1 review
0 helpful votes
Follow Kelly A.
Unfollow Kelly A.
Send Message
Share Review
Report Review

Reasonably priced flood insurance
September 27, 2024

We have had Neptune flood insurance for several years now and it has been great. We have never had a claim so can't speak to that!

Date of experience: September 17, 2024
Steve A. Neptune Flood Rep
9 months ago

Thank you for trusting Neptune for your flood insurance policy, Kelly! If you ever have a claim, our team is here to help you get started.

New Jersey
1 review
0 helpful votes
Follow Anthony D.
Unfollow Anthony D.
Send Message
Share Review
Report Review

Very kind and helpful
September 6, 2024

Jasmine was very kind and patient with me. She answered all my questions and solved any issues I was having.

Date of experience: August 27, 2024
Steve A. Neptune Flood Rep
10 months ago

Thank you for the review, Anthony. Jasmine is a great member of our team, and we're glad she answered your questions. We're here if you need any additional assistance.

New York
1 review
0 helpful votes
Follow JAMES A.
Unfollow JAMES A.
Send Message
Share Review
Report Review

Great experience
September 5, 2024

Customer service representatives were great to work with. My agent did a very nice job of dealing with my bank.

Date of experience: August 26, 2024
Steve A. Neptune Flood Rep
10 months ago

Thank you for the review, James!

Louisiana
1 review
0 helpful votes
Follow Blake A.
Unfollow Blake A.
Send Message
Share Review
Report Review

Very easy!
August 1, 2024

After receiving the sticker shock from my Allstate plan, I went into panic mode. Luckily with some research I found Neptune and it could not have been an easier choice.

Date of experience: July 22, 2024
Steve A. Neptune Flood Rep
11 months ago

Thank you for the review, Blake! We're happy to hear our platform made it easy to transition your flood coverage to Neptune.

1 review
0 helpful votes
Follow BYRON P.
Unfollow BYRON P.
Send Message
Share Review
Report Review

Near perfect. Staff was extremely patient with me and explained things extremely well.

Date of experience: August 23, 2024
Steve A. Neptune Flood Rep
10 months ago

Thank you for the review, Byron! With our standard 10-day waiting period and same-day coverage for real estate closing, we strive to make it easy for you to get the coverage you need quickly.

Oregon
1 review
0 helpful votes
Follow M R.
Unfollow M R.
Send Message
Share Review
Report Review

I do not live in a flood zone, but after seeing all the floods across the country on the news, I figured I better get a flood policy for peace of mind. Neptune Flood Insurance made it easy for me to get a quote and compare coverage limits, deductibles, and price. It was easy to shop on the website and explore what was available. The information about the coverages was clear and after tailoring the coverages to my specific needs, I could purchase the policy. When I was done, I could contact a representative and speak to them about any questions I had.

Date of experience: August 18, 2024
Steve A. Neptune Flood Rep
10 months ago

Thank you for the review! All properties are at risk of flooding, and you made a wise decision to protect yourself in case you do experience a flood event. Our team works hard to make our platform quick and easy to understand. If you ever have questions about your policy or coverage, we're here.

North Carolina
1 review
0 helpful votes
Follow Charles F.
Unfollow Charles F.
Send Message
Share Review
Report Review

New Flood Insurance Policy Obtained Online
September 9, 2024

Smooth process, fair and honest coverage and price. Highly recommended by my primary insurance provider. Even got contact from an agent by email while I was deciding offering assistance.

Date of experience: August 30, 2024
Steve A. Neptune Flood Rep
10 months ago

Thank you for the review, Charles! We love to hear that your provider has recommended Neptune for your flood coverage. Our team is here if you have any questions about your policy.

Texas
2 reviews
0 helpful votes
Follow Timothy G.
Unfollow Timothy G.
Send Message
Share Review
Report Review

Customer friendly and easy to use.
August 10, 2024

The application process and straight forward. There are no unnecessary questions or terms that make the process difficult.

Date of experience: July 31, 2024
Steve A. Neptune Flood Rep
11 months ago

Thank you for the review, Timothy! We're glad to hear our platform made it easy to get flood coverage.

California
1 review
0 helpful votes
Follow Jim Z.
Unfollow Jim Z.
Send Message
Share Review
Report Review

Owner
July 21, 2024

Neptune Flood Insurance is fast and easy to apply online, which beat the traditional insurance company's turtle reaction

Date of experience: July 11, 2024
Steve A. Neptune Flood Rep
12 months ago

Jim, thank you for the review! We're glad to hear our quick and easy online process made the experience of obtaining flood coverage hassle-free.