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From the business
Neptune Flood is the country's largest provider of private flood insurance, offering an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP primary and excess flood products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages.
Neptune Flood Reviews Summary
Neptune Flood has a rating of 4.7 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Neptune Flood most frequently mention customer service and great experience. Neptune Flood ranks 11th among Insurance sites.
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My overall experience with Neptune Flood has been a great experience.
Very responsive We had a little issue on my side with a Firewall but Kyle was able to come up with a workaround that allowed me to make my payment. Very easy to work with and the price was very competitive.
Thank you so much for your review, William. We're glad Kyle could swiftly find a solution. Thank you for choosing Neptune.
Professional, helpful and was able to accomplish payment of policy.
Thank you for the review, Gerald!
I needed my flood insurance policy to be sent to the new mortgage company and got the quick help I needed.
Thank you, Monica, for sharing your experience. We're glad we could quickly help get your flood insurance policy to your new mortgage company. It's our goal to make these moments seamless for you every time. Please don’t hesitate to reach out if you need anything else!
I had asked my agent for a quote for flood insurance on my new home which had never flooded -even in 2015, 2016 and 2017 - Houston's back to back to back flood events.
Thank you, Lori, for sharing your positive experience—it’s wonderful to know the quote provided met your expectations. We look forward to continuing to support your insurance needs.
I needed to update my policy to include my wife's name and it was handled within minutes of me submitting the request. Thanks Connor!
Thank you so much, Greg, for sharing your positive experience! We're glad Connor was able to assist you quickly, and we're always here to ensure your policy updates are handled smoothly and without delay. If you ever need anything else, just reach out!
The purchase was easy, now we hope and wait that we never have to use the policy
Thank you for the review, Evelyn. You made the wise decision to protect your home with flood insurance. Though you are in a low-risk flood zone, all homes are at risk! With most flood maps over 15 years old, it is always best to protect yourself and not rely on outdated government data.
Our rates have gone up about 40% annually. It's becoming completely unmanageable.
Hi Jordan, If you'd like to discuss your policy and review your coverage options, please contact 727-202-4815 or support@neptuneflood.com.
Juan Carlos, my agent was very efficient and the process was very simple. He explained he listened and he did what he had to do. I can appreciate that cut through a lot of unnecessary chatter it's as simple as that.
Thank you for the review, Bruce! It's great to hear JanCarlos was able to provide you with great service and helped you get the flood coverage you were looking for.
I called and spoke with Connor to request a W-9 for Neptune. He was very nice and sent the W-9 immediately.
Thank you so much for sharing your experience, Linda. We’re delighted to hear Connor provided quick and helpful service—support like this is exactly what we aim for. Please don’t hesitate to reach out again whenever you need assistance.
I was going to be a new customer but instead of charging my mortgage company they took almost $900 from my bank account a week ago and still haven't returned it
Hi Robert, thanks for the feedback. As you stated, your double payment is being refunded and is in process, as we are still in the 7-10 business day window. Please contact our customer success team if you have additional questions.
Quick easy application with competitive rates and immediate declarations page.
Thank you for the review, Donna! We love to hear how our competitive rates and immediate delivery of the declarations page are beneficial to you as a customer.
I needed 2 endorsements for a change of mortgagee for a closing, Keighsy was excellent providing me the needed endorsement by email within 15 minutes. I was in the P&C insurance industry, underwriting side 32 years, last 20 with Travelers Insurance. This is the type of service that keeps the policyholder satisfied going a long way to maintain the renewal.
Thank you for the review, Morgan! Neptune prides itself on our strong customer success team. Members like Kelseigh help deliver on that top-rate service.
Nadia responded to my question very quickly. I appreciate that fast turn around time.!
Thank you for the review, Jessica! We're happy to hear our team was able to answer your question quickly.
The policy price is fair but then added to it is a roughly 30% policy fee! That's insane!
Hi Lisa. Thank you for your feedback.
Rob, thank you for the review! We're happy to hear you were pleased with the Neptune team in helping you get flood coverage.
When I attempted to adjust my policy, the customer service was shockingly rude. The representatives were not only unhelpful but seemed irritated by my questions. Trying to make changes or even get clear answers about my policy coverage was like pulling teeth.
To anyone considering Neptune Insurance, I strongly advise looking elsewhere. The initial low rates are not worth the ensuing headache and poor service. There are plenty of other insurance providers out there who value their customers and provide transparent, efficient service. Don't be misled by Neptune's initial charm!
Thank you for your feedback, Sebastian. That's not what we like to hear, and we apologize that you do not feel like our customer success team was able to assist you properly. We will review the communication you had with our team regarding your policy. If you have additional questions, please reach out.
I live in a place with has never had a flood but because F.E.M.A. When't broke ever place became a flood area for the money only but you have keep the prices affordable THANK YOU SO MUCH. Sincerely Charles A. Basler.
Thank you for the review, Charles!
I sent two questions in one email. The response came within 20 minutes. Both questions were answered in concise responses. This was excellent customer service.
Thank you for the review, David! We pride ourselves on great customer service and are happy to hear our team was able to assist you quickly.
I started with an independent broker who sent me a quote from Neptune. When he was not returning my call, I went to the website directly. It asked me a few questions, what coverage I wanted et voila! Additionally, the quote was changing as I modified the policy so I could assess whether adding coverage was worth it based on the price (my perceived value of risk). There was some coverage items that were on the website that the broker had not mentioned.
Thank you for the review, Pascal!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review, Krystal!