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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10.2%
Positive
5
Neutral
3
Negative
41
View ratings trends
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

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Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

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Reviews (1,822)

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customer service (80) stranger things (17)
Thumbnail of user davidw3012
Texas
10 reviews
15 helpful votes
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October 20th, 2020

There is a movie that NetFlix is refusing to remove. It is called "Cuties", directed by Maïmouna Doucouré. It shows 11- and 12-year-old kids twerking naked in a dance competition in front of an audience. Some scenes even show the kids' private parts. To sum it up, it's pretty pathetic that NetFlix is showing this pedophilic crapfest of a movie! They should be ashamed of themselves!

Tip for consumers:
STAY AWAY FROM NETFLIX! THE COMPANY IS STARTING TO SHOW CHILD PORNOGRAPHY!

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Thumbnail of user kib24
New Jersey
6 reviews
12 helpful votes
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April 10th, 2017

So easy to watch al the latest series with netflix. So great platform that help people out there to enjoy their spare time with their favourite movies and soap operas. Best website ever existed!

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Thumbnail of user natalief21
Tennessee
5 reviews
0 helpful votes
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October 20th, 2016

Although I think Netflix is convenient, the movie selection is not that great and it takes a long time for the TV program series to be added. I wish the search feature was better.

Thumbnail of user cheyennet1
District of Columbia
4 reviews
1 helpful vote
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September 1st, 2015

I love Netflix but I really wish they would add more to their selection. I also wish that the updates were actual updates and not just one or two new movies ever other week.

Thumbnail of user tjs
Texas
3 reviews
6 helpful votes
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May 7th, 2010

I like Netflix. You can keep the movies as long as you want. They have a bunch of old stuff. Don't have to worry about getting out to take back videos. Nice. Recommend it.

Thumbnail of user eddiej93
Kenya
1 review
1 helpful vote
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June 24th, 2021

The $10 is totally worth it, has a variety of movies and you can share the log ins with family and friends. Better than most of the streaming services online.

Products used:
streaming service

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Thumbnail of user chrisp188
Oklahoma
22 reviews
61 helpful votes
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March 2nd, 2017

Aside from shows buffering slowly (which could very easily be my ISP's fault, though Netflix isn't perfect) Netflix has been a very enjoyable experience for me. Lots of great original content coming out. No ads (extremely huge plus, probably the biggest). I haven't had to deal with their customer service before so I can't comment on that.

Suggestions:
- Please change the rating system to make it so: you can turn it off, you can show the AVERAGE USER REVIEW (most people would probably use this), the Netflix recommended for you rating (which is often inaccurate), and the IMDB score if possible (not sure about the legality of using their name on your site as a main feature)
- Put some kind of clear and immediate way to remove something from your Continue Watching list if you don't want to continue watching it
- Please add more genres in the Browse section
- Make it a point to get more Academy Award films (maybe even make it a genre, and then sort by award section)

Thumbnail of user mauricea5
Missouri
1 review
0 helpful votes
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March 2nd, 2016

This is *******@yahoo.com Netflix is the worst experience and choose I ever made in me life. An I'm 43 years old. U have too call then for it to work

Thumbnail of user lauraa1582
Arizona
1 review
1 helpful vote
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April 3rd, 2023

Always Freezing in the middle of a movie or series. This is happening more than usual, it is annoying! I have had Netflix for over 10 years and lately have been thinking about unsubscribing!

Thumbnail of user helenf1082
Australia
1 review
2 helpful votes
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December 10th, 2022

Really disappointed, you spend millions on the Megan Harry rubbish, why not put on more good documentries and movies. I will be looking for another platform.

Thumbnail of user lorenam115
France
10 reviews
0 helpful votes
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April 27th, 2022

Often use your solutions in order to watch smth really fascinating! Your company definitely provides customers with marvelous films and an incredible spare time. Thanks for that!

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Thumbnail of user johnm496
GB
7 reviews
1 helpful vote
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July 2nd, 2018

This is one company which will have you seriously on your armchair couch or sunlounge watching a most comprehensive and continuously updated range of films and TV shows, more than value for money.

Thumbnail of user fredl35
California
26 reviews
75 helpful votes
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December 27th, 2015

I belong to this tech discussion site where someone asked "What are the best films on Netflix" and everyone listed about the same 20. Which reminds you the selection is not that wide.
Then there was the Narcos fiasco.
They already had a 60 segment drama about Pablo Escobar made in Colombia of very good quality. Netflix decides to spare no expense to make their own version seen through the eyes of 2 clueless US DEA agents?!

The alleged formula for suggestions base on your ratings of other films is a bad joke. I do not have to rate anything on Amazon and they manage to get my book and movie suggestions spot on. I always have to turn off the "chosen for you" because it is always junk they want to dump on me rather than reflecting my choices.

I do not like their original programming. HBO and Showtime are much better.

Nevertheless, for daring, innovation, originality and foreign films it is brilliant. Also incredibly inexpensive. Did I forget customer service? Terrific. Some helpful person answers the phone instantly.

Thumbnail of user rorys16
Florida
2 reviews
0 helpful votes
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April 5th, 2017

Thanks Netflix for some amazing content and the delivery. You make us happy day and night! I am thrilled to see that movie with Jason Segel coming this summer

Thumbnail of user richardp92
Germany
9 reviews
213 helpful votes
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January 31st, 2016

I thought it would have anything you can think of. Almost every show I wanted to watch wasn't listed. This service is probably great for most people's tastes.

Thumbnail of user esekield
Czechia
10 reviews
47 helpful votes
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September 14th, 2015

Netflix has such an extensive library, sometimes I want nothing but to sit and watch the whole day long. That's EXACTLY what I (and you!) shouldn't do. For heaven's sake stop sitting at your screen!

Thumbnail of user gregoryb36
France
9 reviews
20 helpful votes
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December 27th, 2015

When Netflix arrived in my country, I could only be pleased by their services, series are great and service itself is more than great, it outpassed some local providers. Thank you

Thumbnail of user lindag58
New York
12 reviews
23 helpful votes
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February 9th, 2015

NETFLIX IS AMAZING! AN ENORMOUS LIBRARY OF MEDIA INCLUDING; TV SHOWS, MOVIES, DOCUMENTARIES FOR ONLY $8.00 A MONTH.

EVERYONE IN YOUR FAMILY CAN SHARE ONE ACCOUNT WITH ONE PASSWORD AND TAKE IT WITH THEM WHERE EVER THEY GO; DORM, CAMPING, VACATION WHERVER THERE'S A WIFI CONNECTION.

THEIR SELECTION IS SO GINORMOUS YOU CAN EASILY USE IT TO REPLACE YOUR CABLE, BUT YOU'LL STILL NEED WI-FI.

Thumbnail of user chrisa305
Ohio
6 reviews
12 helpful votes
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April 2nd, 2018

Making America great again. Canceled the 180 dollars a month watch 5 minutes of show and 15 minutes of commercials. Like seriously what are you even paying for anymore, screw cable!

Thumbnail of user jenniferm437
District of Columbia
4 reviews
0 helpful votes
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December 11th, 2017

I moved to Europe... the question is: why would I pay the same price if here in Europe I have nothing. The series are all way behind. NO greys anatomy or shameless. I am still paying those money. Have the same account and I WANT THE SAME SHOWS I HAD!

Thumbnail of user debw40
Florida
2 reviews
3 helpful votes
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July 12th, 2023

I am canceling netflix for several reasons. I have been a customer since the day they started. Today i plan to cancel. As a family that travels often they want us to sign in over and over. Ridiculous!

We have had the same accounts forever! Their shows are limited and boring. Not enough documenties or educational programs. I
Thete is no way to soeak to a suoerviser so employees torture customers. They have no one to limit their power. Netflix you should be what ylu were when you come into play.

Lawyers call me

Thumbnail of user jessicam93
California
2 reviews
1 helpful vote
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February 21st, 2015

I don't like the fact that some of their older movies you can only rent on dvd, but hey. I can't complain when their selection for streaming is so big as it is, and it's Sooooo cheap.

Thumbnail of user kirtp6
Tennessee
1 review
2 helpful votes
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October 23rd, 2022

Movies and Shows on Netflix before 1999 are fairly normal. Everything after 1999 is filled with every Disgusting Unmoral Degenerate Freak that they could put in (Gay, Lesbian, Non-Binary, Face Tattooed, Nose/Eyebrow/Tongue Pierced Circus Side Show Freak). I have never seen so much Trash in one place in my life. Cannot tell you how many Shows and Movies that looked Great and we started watching, only to turn off after seeing the Disgusting people that were cast in these Shows and Movies. Netflix must think that 80% of America is filled with Degenerates…Definitely not anything that you would want your Children to Watch!

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Thumbnail of user murraym31
Canada
3 reviews
2 helpful votes
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December 26th, 2017

I enjoy about 90% of the Netflix original programming and find the site fairly easy to navigate on the various platforms I use (Apple TV, XBOX 360, Safari web browser on my MacBook Air, iPad Mini 4 and IPhone 7). I havent had too many instances when I needed to contact their customer service department but when I have, my issue has always been promptly & completely resolved.

Thumbnail of user laurag31
GB
4 reviews
2 helpful votes
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November 27th, 2017

I don't get it- you can watch shows on Netflix as they air i. E Designated Survivor and yet Netflix is always 1 or 2 seasons behind on other really good shows i. E Line of Duty.
Thats my only gripe.

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