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Netflix

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Overview

Netflix has a rating of 2.5 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, credit card, and good movies problems. Netflix ranks 2nd among Streaming Movies sites.

  • Service
    270
  • Value
    270
  • Shipping
    110
  • Returns
    113
  • Quality
    254
Positive reviews (last 12 months): 10%
Positive
5
Neutral
3
Negative
42
46
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How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Disappointed lately”

Zach P.
9/28/24

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

Reviews (1,822)

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Reviews that mention popular keywords

customer service (80) stranger things (17)
Thumbnail of user patt567
California
11 reviews
5 helpful votes
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April 17th, 2016

Very often, I have to stop watching something because the screen freezes every couple of minutes. The freeze lasts for a couple of minutes, and the frustration is immense and infuriating. After struggling, trying everything, backing out and starting over, etc., we turn off the TV and do something else. This happens enough that I am considering dropping my subscription. Our provider is AT&T, and I have heard others fuss about this issue, as well.

Thumbnail of user eleonore5
New Jersey
3 reviews
68 helpful votes
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May 1st, 2016

Really a great service! I've been doing online vid rentals since before netflix bought the little company that was doing it. Netflix has great selection and function. In the old days you could actually download the movie to watch later but I guess that's too much to ask in these days. Totally recommend.

Thumbnail of user vanessas16
New York
5 reviews
23 helpful votes
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February 2nd, 2015

I've had Netflix longer than I can remember. Every now and then they throw some good movies on there. Also they have some classic shows you can binge watch during snowy or rainy days.

When you have a shared account, you can have different profiles for each person you share with. However, everyone has different tastes and the technology still isn't updated where each profile can have their own tastes. I know it's extra leg work and if someone really wants their own personalized Netflix then they should just have their own account. Or they can offer that feature at a slightly higher price for families that share accounts.

The streaming is the only option that I use on Netflix. I just can't trust myself to efficiently send DVDs back at a reasonable time.

Overall, more recently Netflix has stepped up their game with the addition of Friends and The Interview. If they continue to negotiate harder for better movies and shows, they can get to 5 stars.

Thumbnail of user hannahi
Germany
4 reviews
5 helpful votes
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December 2nd, 2015

Netflix isn't a great expense, so I think it's pretty decent considering the price, but very often I look for a film (obviously not super recent ones) on Netflix to find it isn't available... Many of the films on there are pretty rubbish. Perhaps better for series, like breaking bad, orange is the new black, etc.

Thumbnail of user rodf32
Massachusetts
2 reviews
2 helpful votes
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April 29th, 2019

The movies description is turning me off. After reading it, i don't want to watch the movie any more. Examples: a video, a murder, destroy a family. Or a father, a daughter, a mother, so much about to go wrong. Theses A this A that, A A A, make me look for another movie. I spend more then an hour locking, and on the end I dont watch anything. And next day is the same thing. Also, same movies shows up in Action/thriller/drama/crime/sci-fi. You go in a loop.

Thumbnail of user digbyd2
Ohio
1 review
0 helpful votes
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May 26th, 2023

I am cancelling my subscription because it is becoming obvious that Netflix has very little to offer their customer's. Enough with the Royals. Netflix seems to be fixated on the Royal family, especially Prince Harry and his horrible wife. I do not want one penny of what I pay to subscribe to go into either one of their pockets.

Service
Value
Thumbnail of user ronb138
Texas
3 reviews
10 helpful votes
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February 19th, 2018

Due to my wife's disability, she cannot operate any type of electronic devices, remote controls, computers, cell phones etc. She can however, binge watch netflix 6 to 8 hours a day which is her primary enjoyment in life. Unfortunately, every hour and a half or so, netflix stops her show with the "Are you still watching" message which is not a major issue if I am in the house to reset the show. Most often, I am outside caring for the livestock and she must wait until I return to the house. This is a major issue which netflix refuses to address. Am now looking for another service that does not doe this

Thumbnail of user bradleyk184
Massachusetts
1 review
0 helpful votes
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May 26th, 2023

Netflix, just like other companies, only cares about money and not their consumers. They constantly increase costs without any benefit to the consumer, which in turn makes it easier for the rich and wealthy to benefit more.

Tip for consumers:
This company is not one that anyone should support.

Products used:
Nothing that was offered was usable.

Service
Value
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Quality
Thumbnail of user alejandras12
Argentina
2 reviews
5 helpful votes
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March 2nd, 2018

I do enjoy Netflix, but sometimes the reduced content on my country gets me mad. When I travel to another country there's plenty of series and movies, like 50% more, I wish the service here was better.

Thumbnail of user phillipmcateeg
Texas
1 review
0 helpful votes
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September 16th, 2023

Your new rule 1 account per household now inspired my family and all our friends to cancel our subscription. We barely were holding on as it was and you found a way to make it worse. Definitely went from the best to now the worst streaming app officially. Congratulations you suck

Thumbnail of user oliviam
Georgia
29 reviews
99 helpful votes
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September 25th, 2010

Netflix. What more can be said?;-) If you can spare the 8 to 10 bucks a month, they're definitely worth it! I love that not only can you receive DVDs in the mail, but now with your monthly plan you can get unlimited streaming on your pc or tv too. If you've never tried Netflix, they usually offer a free month to new users. You can cancel at anytime.

Thumbnail of user destinyh7
Arkansas
1 review
0 helpful votes
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January 22nd, 2016

Me and my family hate netflix. It is not a good movie site to spend money on. They only have movies that been out years ago. Only some things are new. They need to put more movies on there or they won't have much customers paying for netflix. People are starting to go to Hulu. Spend your money there because people are looking for War Room, The Perfect Guy, Ride Along 2, and other movies. Everyone switch to Hulu now to save money. Netflix are taking our money and not doing nothing good with it.

Thumbnail of user robertt619
GB
11 reviews
8 helpful votes
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October 10th, 2019

They have so many shows and movies, new and old. The most importantly - they're all high quality. It means I can watch anything on my big screen and it almost feel like I'm in a cinema. Of course sometimes I miss some movies from the past which they doesn't have but look at the bright side: I can always watch something new! Price is outstanding too. Doesn't hurt my credit card too much and it's well worth it.

Thumbnail of user elligrace1057
Tennessee
1 review
0 helpful votes
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September 10th, 2023

I just recently changed my plan with netflix to the standard with ads, and to my surprise, you can only watch certain things due to "licensing restrictions". I have a very hard time believing this, I think netflix is just greedy and doesn't want the viewers with cheaper plans to watch everything. I could be wrong, but with other streaming services like hulu, you can watch anything with the ads plan. Netflix's prices have become outrageous recently and along with the selection, I don't think Netflix will last very long. Also, with the thing that two different households can't share the same account is utterly ridiculous. Steaming services are becoming almost as bad as cable anymore. I don't understand how licensing restrictions can stop you from watching certain things with ads. I am very seriously considering getting rid of Netflix, if you are considering getting it, don't. It is a massive waste of money and there isn't even anything good on there to watch anymore.

Thumbnail of user janem179
Georgia
3 reviews
0 helpful votes
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January 25th, 2018

Netflix allows me to enjoy my travels and down time. There are so many different genres for my to pick from. The new download movies update is very useful especially when I'm in situations where there is no internet connection. I recommend this app for everyone, it is non-expensive and very entertaining. 5 stars Netflix Keep It Up!

Thumbnail of user patriciar136
Illinois
9 reviews
4 helpful votes
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February 1st, 2017

So much great programming - can't believe the Netflix originals are as good as they are. Highly recommend getting a subscription - we just keep finding more and more. Now, add some more Classic Movies that rival TCM and you get six stars!

Thumbnail of user annes110
Wisconsin
1 review
0 helpful votes
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May 24th, 2017

I am a long standing Netflix member and have usually loved their service. However, for the past 8 months, most of the movies I order have a "short wait". I have been waiting for "Allied" since Feb, it is now May. I can get most of the new releases quicker from my public library. I am in a rural area, so streaming is slow and I cannot get cable, therefore DVDs are my best option. Customer service gives me a run-around. They simply are not providing the quality service they have in the past.

Thumbnail of user thomast
California
3 reviews
16 helpful votes
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July 26th, 2017

What else can I say? My account is cancelled and they continued to charge me anyway. I have to dispute it through my credit card company. I don't care how good or bad the shows are... definitely watch Netflix... watch out.

Thumbnail of user adamc237
Kuwait
2 reviews
5 helpful votes
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July 18th, 2019

Multiple glitches always preventing netflix from working and you spend countless hours trying to repair. Customer service has no idea and no authority for refund or realistic discounts. Sending you to the tech guys leads to more hours of wasted time as they have no idea what there doing and have yet to fix a single glitch. Stay away from netflix, their movie/tv categories suck anyway

Thumbnail of user heatherg27
California
8 reviews
20 helpful votes
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October 1st, 2015

I like the user profiles, my list, 'because you watched' suggestions and that you can pause, turn off the TV and resume later. Hulu Plus makes you start from the beginning and adds commercials. Netflix has no commercials. But after only 5 months with only Netflix for moderate TV watching, I'm running out of things to watch. Oh, and they are 1 to FOUR seasons behind on network series shows.

Thumbnail of user briannal21
California
10 reviews
31 helpful votes
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May 22nd, 2018

My family has been using Netflix for at least the past 10 years and it was what initially replaced cable for us. I have become a huge fan of many Netflix produced shows such as Stranger Things, Black Mirror, Easy, etc. I also love being able to binge watch multiple seasons of other shows with zero commercial interruption. I really don't see a future where I am not a user of Netflix.

Thumbnail of user carolw70
New Mexico
13 reviews
156 helpful votes
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January 15th, 2016

I have to do a LOT of traveling. Believe it or not, there are some folks that still like the little red envelope showing up in the mail box.

Also, i noticed that watching movies on a CD? It just has better sound and visual quality than streaming.

Now that i have to travel quite a bit? I really miss Netflix. Also? Whenever i would have a problem with a CD - sometimes it would wind up at my neighbors, or the streaming online movie? Netflix resolved it.

The customer service was always AWESOME!

Thumbnail of user juliam1093
California
1 review
0 helpful votes
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July 30th, 2023

I've had Netflix since it came out and can NEVER watch it anymore cause the app refuses to work. Constant crashing. Always telling me a title isn't available. I've been watching more Hulu cause at least that app works. I can't ever enjoy the shows I used to watch cause the app is so slow and crashes as soon as I think I got lucky and got it to finally work. What am I paying for exactly? I also don't understand why it's been so long and these issues are never fixed. Makes me wanna just cancel.

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Thumbnail of user melindal1
Washington
67 reviews
1,001 helpful votes
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April 2nd, 2015

I had Netflix a couple of years ago, and I thought it was great. Now it is horribly fey. They have nothing to watch (that I am interested in anyway) except the few good films I have already seen. I have been bedridden since December, so being entertained is important... and with Netflix, it just isn't happening. I was going to cancel my subscription a couple of weeks ago but forgot... Thank you SiteJabber for reminding me.

Service
Value
Thumbnail of user franke25
California
6 reviews
15 helpful votes
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December 22nd, 2015

I'm not easily pleased, but Netflix impressed me for the value I received for only $8/mo. That is or was their cheapest plan. When I lived alone it was a reliable TV companion. I don't give 5-star reviews.

I watched a few entire fascinating TV series. Movies were not as hi-Q for my taste, but great value, and Netflix thoroughly destroys Hulu and Crackle for commercial-free streaming video.

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