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NetflixReviews 1,825

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
113
returns
118
quality
259

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Kenya
1 review
0 helpful votes
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Navigation difficult
August 13, 2023

For roku people who need subtitles, Netflix is ridiculously complicated.all other apps work off the Roku remote for turning subs on and off, but not Netflix. So they lost a customer

Date of experience: August 13, 2023
Romania
1 review
1 helpful vote
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No good movies.
August 10, 2023

Quite self-explanatory. All the good movies are getting removed, and all the bad ones are getting added. I'm gonna switch to HBO Max if u don't improve.

Date of experience: August 10, 2023
Pennsylvania
1 review
0 helpful votes
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For the last year I've been contacting Netflix to stop double charging me they say they are handling it but they don't. They don't even want to give you your money back for double charging you. Netflix is a scam DON'T subscribe..

Date of experience: August 9, 2023
Canada
2 reviews
5 helpful votes
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Netflix has lost the plot
August 7, 2023

I have been a subscriber for over 10 years but now it's time to try another streaming service. The content used to be good but now I continually can't find anything that I want to watch. The Harry Meghan deal was an unbelievably stupid waste of OUR money and that's just one example of how low they have gone. On top of the content going down, their rates have climbed sky high as they look to us to pay for their bad choices.

Date of experience: August 7, 2023
Michigan
1 review
3 helpful votes
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You will notice almost all new Netflix movies are back buy China. That's how they are getting themselves into China. At other countries expense. Boycott Netflix and their community greed plan!

Date of experience: August 5, 2023
South Africa
1 review
0 helpful votes
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Netflix App
August 4, 2023

The Netflix app has alot of issues. I restart my phone 3 times yesterday and still didn't work. I even went on the play store to update it thinking maybe it is an old version but the movie still would not play. So had to go to the Disney app to watch something. But what if i didn't have another option? All the movie apps on my are playing besides Netflix. Showmax, prime and disney all good. And this is the dynamic of Netflix while watch an interesting series if you pause to go get something to eat it refuses to play. Please assist with the development of the app. Thanks

Date of experience: August 4, 2023
Missouri
1 review
0 helpful votes
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$#*! em.
July 31, 2023

$#*! em. Got kicked from my dads. Paid for my own and it won't even work on my phone/tv anything. Waste of money.

Date of experience: July 31, 2023
District of Columbia
1 review
2 helpful votes
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The streaming service sucks s***. They come out with a good idea produce one season and then cancel it. Not even worth watching cuz every time you start a series it's f****** canceled. Guess what Netflix people aren't f****** stupid...They will go somewhere else... Hopefully Blockbuster kills your $#*!...

Date of experience: July 31, 2023
California
1 review
0 helpful votes
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Constant crashing
July 30, 2023

I've had Netflix since it came out and can NEVER watch it anymore cause the app refuses to work. Constant crashing. Always telling me a title isn't available. I've been watching more Hulu cause at least that app works. I can't ever enjoy the shows I used to watch cause the app is so slow and crashes as soon as I think I got lucky and got it to finally work. What am I paying for exactly? I also don't understand why it's been so long and these issues are never fixed. Makes me wanna just cancel.

Date of experience: July 30, 2023
North Carolina
2 reviews
5 helpful votes
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They over charged me and only gave me 1 refund otw when I told them I tried to cancel it and it gave me error problems they said ok but still got hit with the first bill automatically fyi and then second bill only one the refunded or I mean I'm still waiting on it

Date of experience: July 28, 2023
South Africa
1 review
0 helpful votes
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Pls stream it grr
July 28, 2023

Where is my miraculous awakening movie hm
It should already be out
If yall dont release it soon ima pull up to ur front door Netflixiewixie

Date of experience: July 28, 2023
Ohio
1 review
1 helpful vote
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Netflix sucks
July 27, 2023

Stick to Hulu, paramount plus, Amazon prime, anything except for Netflix. They will find a way to charge you more and more every year when their selection isn't improving. Half their main shows aren't even in English anymore. They like to test your new card two times and not tell you. Their costumer service is a joke and they aren't nice people.

Date of experience: July 27, 2023
Michigan
1 review
0 helpful votes
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I travel with my 5th wheel, 4 months a year. Netflix won't let me use my hot spot for TV, without an additional charge. Why? That is double dipping. Not going to pay for home and 5th wheel at same time when I'm only using in one place at a time. You lost a potential customer!

Date of experience: July 24, 2023
New Mexico
1 review
0 helpful votes
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Just a question
July 24, 2023

Are y'all ever gonna put the next 5 or 6 seasons of NCIS it's been years now and still nothing it would be nice to be able to stay caught up with tv shows

Date of experience: July 24, 2023
Colorado
1 review
0 helpful votes
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I have been a Netflix DVD customer since 2006. I was going to upgrade to the 9.99 basic streaming plan come September when the DVDs ended. I had no idea they were going to drop the plan. I called and argued that they should have offered it to me. They refused. I don't want to watch ads for 6.99, and 15.49 is too much. They lost a loyal customer.

Date of experience: July 21, 2023
Missouri
1 review
0 helpful votes
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I stuck with Netflix for years, despite multiple price hikes, but them one day my mom couldn't login on the 2nd device I was paying extra for. They told me I had to up my subscription again for a 2nd household which would have put the subscription over $20/month, Netflix is not worth that much. They lost my business and I will not be going back.

Date of experience: July 21, 2023
Texas
1 review
1 helpful vote
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Although Netflix has movies and content not created by Netflix. What the corporate philosophy does is another matter entirely. The main ideology is Progressive Liberal Left to which gets inserted awkwardly into almost every storyline with token inclusive characters like they were checking off a checklist. To say it's bizarre is an understatement.

Date of experience: July 20, 2023
Florida
1 review
0 helpful votes
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Just bad
July 17, 2023

I have really good internet and a all brand new tvs and this app is always freezing my tv or shuting my whole TV down where it has to reboot.

Date of experience: July 17, 2023
DO
1 review
0 helpful votes
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I don't have an acc. And am being charged 2xs. Contacted cust. Service and was told that they can only refund one charge and for the first one I have to submit a dispute with my bank. I told the rep. That my bank did not charge me without an acc. That it was Netflix. Asked for a supervisor and was denied to have one on the basis that the supervisor will tell me the same thing that he was telling me. Netflix is a rip-off. They acknowledged that I did not have an acc. And still will not refund my money.

Date of experience: July 17, 2023
Texas
1 review
1 helpful vote
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WIFE AND I USE TO ARGUE OVER WHO WAS PAYING NETFLIX. MUCH TO OUR CHAGRIN, WE BOTH WERE. NOT ONLY THAT, THEY WERE CHARGING ME 2-3 TIMES A MONTH. LOOKED INTO ACCOUNT, WIFE'S PAYMENTS WERE THERE BUT NOT MINE. NETFLIX COULD NOT FIND ANOTHER ACCOUNT ASSOCIATED TO ANY OTHER EMAIL OF MINE. THEY THEN SAID I WAS LYING BECAUSE THEY DONT TAKE ACH PAYMENTS.

Date of experience: July 17, 2023