NetSpend

Do not use this company, your money will be stolen. Aloha was the made up name of the person who helped me online, she laughed and wished death on my mother. Avoid this company!

Someone gifted me a sum of money on a Netspend card for expenses I had. I warned them before about Netspend but they insisted. I put the card away but later decided to add the money to my bank account. I definitely know my passcode but Netspend kept declining access. I called the company and discovered they had my card blocked, but was taking money for their maintenance fees. I couldn't get my money but they can take it. I tried to get what was left at an ATM. Card declined again. I was finally able to access a very small amount. I guess Netspend will take the rest for their fees. At least I have pocket change. Crooks.

I am displeased with netspend I had a dispute because my card got stolen they closed my investigation & never found any errors the errors was my cards got stolen they never paid back my disputed transactions I need my money back from the dispute but I won't ever refer anybody to use netspend because they are a rip off

THIS. COMPANY IS. NOT. HONEST. MY HUSBAND. PASSED. AWAY. ON. MARCH. 2.2023. HE. HAD AVAILABLE. FUNDS. IN. HIS. ACCOUNT. WITH. NETSPEND. I. CONTACT. THIS COMPANY. SEVERAL TIMES. ONLY. TO GET. THE. RUNAROUND. THROUGH. THEIR. ADVISEMENT. THEY. TOLD. Me. To. Contact. The. IRS. AND. THE. SOCIAL. SECURITY. OFFICE. I'M. LIKE. WHY. I. DID. THEY. BOTH. WAS. UNDERSTANDING COMPANY. THE. IRS. AN. THE SOCIAL. SECURITY. OFFICE. THEN. I. CALL. NETSPEND. BACK. EACH. TIME. THEY. GAVE. ME. DIFFERENT ANSWER. LOOK. I'M. A. GRIEVING. WIDOW. AND. I. ONLY Wanted. My. Husband. Funds. To. Take. Care. Of. His. Final. Expenses. I. Will Not. Recommend. This. Company. To. Anyone. This. Company. Is. An. Inconsiderate. Business. Thanks. Mrs. Levins

Stimus deposited then they lock account. Claim someone tried to hack account. Demanded info so i could file police report. Refused to give me infor. Tried to withdraw funds then demanded i give them. A copy of my dl amd ssi. Card. Did they again refused. Said. Card was old and needed new card. Finaly got all funds out. Shut them down. 15 years as a customer. Treated me like shi@ and refused to fire the. Jerk customer setvice person. Choose. The wisley cars by adp. Much better

My MiL gave us a Netspend card a few years ago. I assumed it had a balance - as it was a Christmas gift. I called to activate it, and they wanted my name, address, phone # and email. I asked why - to verify me. Then they asked for my SSN. No, you are NOT getting my SSN for a freaking gift card. They said ok, the card is now frozen. If you don't provide SSN, we can't verify you. Fine I don't need the $50 in exchange for giving you access to my private data. Since when do I need to verify my ID for a fkn gift card?!

Charging me $1.95 FOR EVERY PURCHASE is theft. I put $300 on my card but after your exorbitant fees I only spent about $200 of it. Lesson learned!

NETspend is appropriately named. They weave their lies into a thick Net that entraps you like a fly in a sticky spiderweb. NOTspend would be a better name. They will NOT release your money for you to spend until you have spent a minimum of 8 hours on hold, being transferred or redialing after they drop your call. They are a terrible company and should not be allowed to operate.

Hi,
Netspend will do everything and anything to stop you from activating your card. They will ask you for social security ID, driver license, US passport, utility bills, home information, everything you can think of. I am not sure what do they do with this information, using it to send us IRS FAKE calls? Open new accounts under our names? This company should not be allowed to operate in US.
Read their card package, it says they charge 8 DIFFERENT FEES.

On May 28th my card was stolen along with my phone which is how they got my pin numbers etc. My acct was taken for almost $19,000 dollars. I called when I first knew of my card being stolen and shut off the card and and started the dispute. Not only that I had another deposit go on my acct and I couldn't access that money. They said I could transfer funds that was a lie! They have cancelled my account and I can no longer have a NetSpend acct. The rep said to look for a check in the mail. First off this was not my fault but they are sure making it that way. When I got my unemployment back pay I was so thankful. Then to have it gone has been a nightmare. I am praying that I get these funds back. Please if anyone can help me I would be so thankful.

I've had the same card/account for 10+ yrs my card was hacked 2 months ago by *Google and kept charging my account over and over so I text fraud they shut my account down and I got some of the money back so I got a new card took most of my money off and never used it again and last night here comes the text my account was hacked again same people as last time how it's crazy

SCAMMMMMMM! Do not buy! Bought the card in a QFC grocery store, and called even to activate but the receptionists kept sending me to an auto-activate via automated system. After 5 calls, same thing, never got the card activated. Also now they have all my info prob to sell, social security, name, address. MetaBank is a SCAM!

Please anybody who even thinks about using this card. DONT! They will block your account for no reason and steal your money. They are a very untrustworthy company. They are grimy and underhanded please dont trust them with your hard earned money. I regret depending on their card very much. I dont ever write reviews no matter how good or bad something is but this is just outrageous! They transfer you to more than 3 people then they hang up on you repeatedly and just plain treat you like crap. PLEASE USE ANY OTHER COMPANY BUT THIS ONE! NOT TRUSTWORTHY! I wish I could put a zero

I had brought this card a year and it never work and my husband reminded me to check it again and still No Luck my email my name Mrs Williams. Horrible

I hate net spend I was double charged for something and when I have tried to get my money back they argued with me and I wouldn't suggest them to my worset enemy. They charge to much to use there service

This is the worst place ever I went purchased a card put 24.88 cash on it and tried to activate it and they want all kinds of stuff I sent them my I'd and print out from dmv and my utility bill now they want a copy of my social security card that's ridiculous I have been sent so many cards from them and now that I purchased one added money and I cant activate it they wont even give me there name or I'd number but they want all my personal info and wont transfer to supervisor and now I'm blocked I am so furious I will never do that again the worst prepaid company ever to stop that off looking at the package it states I'd verified I verified it didn't say anything about social security card until you open the package it's a scam they should get there business took so how they like that its caused so much hardship and it's only 20 bucks and sum change really

They charge you for the card (4.95) they charge you for reloading the card (4.95) They charge you for every transaction (1.00) they charge you to pull money out the ATM (2.00) They charge you for purchasing anything online (1.00) so basically Everytime you use the card they take your Money also! This was never informed to me. If your already using their services why take additional money off every time I use the card? I would rather have a bank account, or a green dot card. They both would save you way more money! Netspend is a scam & I wouldn't recommend & their customer service representative are very unprofessional, and confusing. I just told them to Shut my card off Immediately, I'd rather spend $25 to open up a ligit bank account, it's so worth it. Now you can actually save your money with NETSPEND taking anything from you... Thanks State Employees Credit Union

My only way to pay my rent is by my social security disability payments. They locked my account for fraud protection and I did everything they asked with sending my ID and SS card and proof of address and then they say it wasn't enough. It's been two months now and I asked to have my account closed and a check sent to address on file and yet to receive it and every time I call they say it takes 15 days and the day it was processed is a day later every time... They say the same exact thing as if they read it from a script. I couldn't pay my rent and ended up on the streets...

I bought a netspend card at Dollar General i put 20 dollars on it i got home and called to activate my card only to be told they need my personal info that was a red flag but i went along with it after i sent them all my documents i was told to send in a proof of address that everything worked out for personal reasons i didnt want to show the full bill so i showed the name and address on it and the top of the bill to show where the bill was coming from that way they wouldnt see what the bill was for i got an email saying that it was received and tried to use the card but it declined i just got off the phone with netspend and they said i had to show the full bill and i dont no why theu would want to see my hospital bill so im pretty sure im going to sue them for fraud because not only did they take my money and not let me use my card now they have most of my personal info and i feel legal action must be took this is ridiculous do not get with them netspend steals from you

Worst company to have a pre-paid account with. We bought a card and were told it wasn't going to be active until we called to activate the card. We were told the money put on the card was going to be accessible, regardless of time before we activated it. I called to activate the card and there was a 0 balance. I was charged inactivity fees and I couldn't get any of the fees disputed. The representatives kept saying that the terms and conditions stated the fees so they were valid. Instead of understanding we were given incorrect information, they refused to work with me at all. This company will lie to you and then take your money. I hope you are okay with having your money stolen and dealing with dishonesty if you keep a netspend account. I will never recommend this company and I wish there was a legal way to hold them accountable for lying.

This company is scammed me out of $5,000 over dispute transactions with police reports favoriting myself cards were lost and stolen unauthorized usage was made and they would not reverse my money do not use this company they will rob you over charge you double charge you they don't have no one working there from the United States they're rude and disrespectful this company must be shut down I would never in a million years let this company offer work with any of my money I'll never use them again they're garbage piece of s****

My card was locked in July 2020 after sending in multiple forms of identification my card remained locked until October 2020 Once unlocked i purchased a new phone but i forgot to delete the brinks app off the old phone which google had my passwords an i thought that stuff would get deleted but i had a virtual account an most of my funds was swiped from my account i disputed the charges and they closed my account due to suspicious activity

They dont even deserve one star at this point! Had my bank account drained from a foreign country! I disputed the charges and was told i would hear something in 3-4 days! Heard nothing! Go to check my account and somehow the charges have just disappeared and my money still isnt put back in my account! Than i call and the lady tell me its because i authorized the charges... ummm what charges because from what i see there are no charges! Something fishy is going on and i i wasn't my $1,500 back!