NetSpend

I've had a Netspend account for a few years. I have 40% of my pay deposited into that account and the other 60% deposited into my credit union account which I've only had for 1 year. 11/29/2018 I received my payroll deposit around 10:40pm. The next day I placed an order on EBay around 11:20 and went to log into the Netspend app using my finger print and this was the first time it asked me to actually type in my password. Didn't think anything of it since sometimes things like this happens with apps. The problem was it was not accepting my password. So I clicked the forgot password button to have a temp password emailed to my yahoo account. Did not receive the email so I tried it again and nothing happened. Called Netspend to let them know and they asked to verify my email address. Once I done that, the rep told me that they had a hotmail email addyon file for me. I knew this was not right because I've never used hotmail and Netspend has always sent correspondences to my yahoo address. So the rep updated my account back to my yahoo email so he can send a temp password so I can reset mine and log in. It wasn't until I logged in that I realized $540 plus and additional $18 transfer fee was charged for Western Union. I immediately went off and filed a dispute. I also contact Western Union fraud dept and filed a dispute with them as well. Long story short, they said I have to wait until 12/14 to see if I qualify for a temp credit back to my account. Today is Monday 12/3 and western union says the person that received the money was a lady named Michelle Dodson from Kansas City Missouri. Mind you, I live in Virginia and so does all my family and I have never sent money through Western Union ever in my life. After reading some of these comments and finding out there was a class action lawsuit against Netspend, I'm convinced this is an inside job. I will have an update for you on 12/14 to see if I get my money back. And I am also filing a police report

They are crocked they don't answer their phones they keep your money they are crooks they steal your money

I currently have 2 disputes in the works and have been told to wait 3 days before I can file on the other three! Which are as follows:

Account Number:
Claim Date: 2023-08-15 & 2023-07-28
Claim Number: ******* & *******
Claim Amount: $378.90 & $320.00
Here are the unauthorized charges below:

#1 CASH APP UNDER A VIRTUAL CARD ENDING IN 5267 $320.00 ON 7/26 10:43PM $320.00
#2 DELTA AIR UNDER VIRTUAL CARD ENDING IN 3999 $378.90 ON 8/15 9:43 AM
$378.90
#3 SPIRIT AIR VISA *******117 FL VIRTUAL CARD ENDING IN 4606 8/15 1:04 AM
$102.89
#4 SKIPLAGGED.COM VIRTUAL CARD ENDING IN 3999 $10.00 ON 8/15 AT 2:01 AM
$10.00
#5 SKIPLAGGED VIRTUAL CARD ENDING IN 4606 $19.11 ON 8/15 AT 5:02AM

NON OF THESE PURCHASES WERE MADE BY ME, NOR HAVE I SET UP ANY OF THESE VIRTUAL CARDS. I NEED HELP PLEASE!

I spent all day yesterday with Netspend securing my account by changing email, password, etc. and now today, another virtual card has charged my account and I have called to speak with someone, they are just reading from scripts. There is a major issue and breach somewhere and nobody is using their intelligence to figure out what is going on, they are just reading scripts. I tell them there are 3 more unauthorized charges on my account and they tell me to wait 3 days because the transacations are still pending and have to wait until they go through, this make no sense to me. They are just letting someone steal my money and not doing anything about it! I am already out about $1000.00 because of this and I need help here!

Netspend locked me out of my account. Yazzy told me to upload my id, ss card and proof of address. She said it would be unlocked after 6 hours of double that. Kaylee emailed me later that night at 12:00. She approved it but to exert her power she told me upload another photo of my ss card to show me whos boss and who has the upper hand. I did everything even though I don't trust them with my personal information because they are untrustworthy and liars. So After that they said it would take 6 hours to unlock it but then decided to exert their power again by changing it to 24 hours for a review and decision. Even though I never reported a fraudulent activity and never got an explanation of why the lock was placed in the first place. I guess they just need some money and a good excuse to keep mine so they did this. Now, after the twenty four hours came and went the emailed me over twenty four hours later to ask for access to my money, to show who had the upper hand again Netspend told me the lock was under review and they will email about the decision in two days this time. They are getting arrogant now. So, I told them I need access to my money because someone needs medical attention also because its my money and I feel like Im begging from them or asking for a home loan. They are slow to respond and when I call its a Indian call center and the customer service agent will duck the call as soon as possible when I tell them I'm calling about the lock they seem to want to reroute the call and then leave me on the phone until it hangs up or if not that they will try to make me believe that six hours didn't pass yet when it has been days and I have proof in the emails. They will say anything to be right or nothing at all and avoid you. I wouldn't recommend this company to anyone to use. I might just apply for a loan because I probably would get that faster than getting my own money back from my Netspend account.

Recentlygot a Netspend card, loaded $215 and the first time that I went to use it it got denied. Called customer service and was told that it is standard procedure for them to receive a copy of my social security card even though it says that nowhere on their packaging. Unfortunately I've lost my social security card so I explained that to them ask them if I could provide any other type of documentation they told me no. After a much heated debate with their horrible customer service representative I was told that they would be mailing me my check back and I would receive it in 7 to 10 business days. I also didn't mention that I purchased that card to pay a traffic ticket and another bill that I had due on that same day, so now I had to call the police department get an extension for 30 days on my ticket and my other bills yet to be paid. Today I arrived home it is the 10th business day, run to my mailbox and guess what? No check from NetSpend. I also forgot to mention that when I called them about it the other day to check on its status they had my condo number wrong even though I was the one who registered it and certainly registered it right. So in my mind I think because I caused such a stink with the customer service representative he purposely left a number out of my condo number so that I wouldn't receive the check, because come to find out when it gets sent back there's another 15 day waiting period Before they can mail you another check, that also takes 7 to 10 days to arrive. I'm going to call them tomorrow and raise hell I want my money back I'm not having it tied up for over a month because they're stupid and cannot do their jobs right. If you are planning on purchasing a NetSpend card do yourself a favor and buy a Visa gift card instead! Horrible experience!

When I initially got my card, they cancelled my first card (which already had my paycheck loaded) because I called and asked why it was taking so long to receive it. Without a mention, they cancelled it. When it arrived, I couldn't activate it because it was closed, so I had to pay for overnight shipping. It was like pulling teeth getting them to activate it. Kept telling me that the cross street next to my house was incorrect, DOB wasn't correct, etc. By some act of God, they activated it. Thought the nightmare was over. Wrong. I got charged some fees for features that I did not ask for. I had to file a complaint with the BBB to get it taken care of. The headquarters are in Austin, Texas but call center in India. Rude CSR's will hang up on you if they can't resolve anything. The assistant to the President was asking me in an email to mark my BBB complaint as resolved. Begging, in fact. I had the card for about 2 years and didn't have any further issues, but I wondered what would happen if the card got hacked? Will they resolve it? I decided not to find out. I went with a bank. The fact that they are doing the same thing in 2020 that got them sued for $54 million by the FTC in 2016, should be a HUGE RED FLAG. THEY ARE STILL:
Making activation impossible (or nearly) by demanding faxed copies of ss cards, I.D. licenses, and denying that they received the info. Asking questions like DOB, cross street, etc and denying access to money saying your answers are incorrect.
Locking people out of their account with no explanations leaving people with no access to their money
Not refunding money when fraudulent activity occurs.
They. Are. Still. Doing. The. Same. Thing.

I in a co-worker both have NetSpend, our direct deposit from our employers go to NetSpend. A month ago my co-workers NetSpend account was hacked, a purchase was made on his account that he had no knowledge of and had not authorized. A month after that I find out that my account has also been hacked to the tune of hundreds of dollars. It seems that a foreign company was was taking money from my account a little bit at a time sometimes four or five times in that day and I never got one alert about the money that was being taken from my account. The amounts that were taken should have made NetSpend curious because the same company using two different accounts were taking the same amount out four or five times a day and then they finally hit it in a bigger amount and this went on for months. The only way I found out about it was because I have a separate account with Bank America Bank of America when I talk to the reception receptionist so the bank manager about it they asked to see statements of my account with NetSpend. Bank of America pull those account numbers and did a little investigation themselves and found out these companies truly don't exist there is an account and the money is going to those accounts but the account is one account not two. So I filed a dispute claim with NetSpend, and as soon as I filed the dispute claim NetSpend locked and closed my account out completely said that risk management closed my account with money still on my account or in my account I should say. And I was told that I wouldn't receive my money on their account for 10 business days. So I have no way of knowing what the investigation is going to lead them to I have no way of knowing where they are with this investigation. And since they've blocked my account they could literally just say forget it and not pay me a dime of my money back period and I'm talking hard it's a dollars. So in the long run if you're trusting NetSpend to secure your money, I wouldn't trust them to secure a penny of my money.

I bought a netspend card for 100$ they told me to send a birth card ssn to activate it wtf never bye this card i was so pissed

I have had a NetSpend account for over 5 years with no issues ever on my account, the account has always been in good standing. I recently called and spoke with a NetSpend employee reference my dad NetSpend account as he has passed away and I was inquiring how I could gain access to his funds to help pay the remainder of his bills and lo and behold just over a week later it comes up one of their employees or the same employee ( the supervisor would not be specific) reported that my social security number was deceased so when I went to purchase lunch after just making a purchase last week and making purchases continuously since the conversation with this employee my account is now being declined for a purchase on two cards that I have on the account. Both cards being declined naturally I call NetSpend who advises me that I am deceased and my account has been closed with my remaining balance which is a substantial amount now unavailable to me and no possible way of retrieving my funds. After speaking with Social Security Administration and NetSpend back and forth several conversations between the two entities only to come to an end result with the Social Security Administration telling me that my social security number has not been attached to any notifications or any information anywhere within their systems stating that I am deceased nor has it been sent to anyone by Social Security Administration. At this time the supervisor I'm speaking with advised that she is fully aware and has validated that I am very much alive and that my social security is very much active then advises me she is closing my account and I will never be eligible for another NetSpend account for the rest of my life! How messed up is that? Is there anyone reading this that can tell me, you have a valid case and you can sue the brakes off of NetSpend! Someone please tell me this because they still have my funds and I have all sorts of bills you and being that I live pretty much week by week and check my check they have really screwed me over! Unfortunately I am forced to select an overall rating or I cannot submit my review or they would get nothing but negative from me!

Do not use netspend Rthey charge 1.50 for every transaction that is bull$#*! stupid thieves... I would not recommend using... NETSPEND YOU SUCK

They blocked my card the week before Xmas and I was unable to buy food for the last week of December, bills are due and still I uploaded my photo ID and SSN card big mistake now I must check my credit because they will use it for fraud. I had a direct deposit full check and they said there is no money and you need to call your Job for your refunds, I was told be Netspend that my paper check will come in the mail in seven days now I was told there is no money sir! NETSPEND STOLE MY ENTIRE CHECK I CALLED MY job & shouted why would you put anything on the card when it is canceled! Netspend owe me my back refund I had money in my account the week of Xmas that is gone no check in the mail! No money at all this week from my job I have to wait five days for them to receive that back in their payroll then send me out a check. I complied to the fraud scam thinking they will unlock my account NEVER REJECT! WE NEED A CLASSACTION LAWSUIT LAWSUIT THIS IS A FRAUD COMPANY IN INDIA NO ONE SPEAKS ENGLISH AND THEY DO NOT CARE. MY account is closed and they tell me to send in more documents from my job and from me once again so they can reject the info. I have been thru this for four weeks now, my money HAS BEEN STOLEN AND THEY ARE LYING STEALING PEOPLES DIRECT DEPOSIT LAWSUIT! WE NEED HELP FROM THIS COMPANY IF YOUR A COMPANY AND KNOWS HOW TO SET UP A CLASSACTION LAWSUIT PLEASE LET US KNOW. NETSPEND IS A FRAUD!

Ordered my FIRST card on the 25th of January and was supposed to receive it between Feb 3rd - 8th. It is now the 13th and I still haven't received my FIRST card. I called on the 10th to pay 25$ to have my SECOND card shipped and RECEIVED in 1-2 days so by the 12th. Now they are telling me I should receive the second card on or before the 16th. So much paying 25$ for 1-2 day shipping. All anyone from customer service does is lie and give you the run around. I would call see what they told me then call back knowing I wouldn't get the same person and they would tell me something completely different. They talk over you and don't let you talk. Don't even try to talk to a supervisor. I called 2 times in a row to speak with one and was on hold both times for a MINIMUM of 35 minutes before hanging up. I tried emailing them and they just do the same thing. Also the fees are ridiculous, as soon as my money was deposited to my account they already took a 3$ fee from my money. Not to mention the misleading 25$ for overnight shipping. I have money that I can't even use and no one at spend seems to care. Worst company ever. If you have a Kroger grocery store near you I suggest you pay $3 to get one of their cards they are amazing. Earn points wherever you shop and earn free groceries when you shop at Kroger. If I hadn't lost my account number I would've used it to avoid a horrible company like net spend.

I took out a Netspend card for my son who has a disability, so he can have some self-sufficiency and learn to manage his finances. I personally opened the account, added my number, my name etc as a note to his account, but his name is placed as the card holder. He recently traveled out of the country. I called Netspend ahead "before he traveled" and told them he would be traveling, so the card would be used overseas and I named the specific country. The agent said the account was noted, he would be fine. He got to his destination, tried to use the card and it kept saying EXCEEDED limit. I called Netspend on his behalf to find out what was going on. First off, he was NOT even trying to withdraw a fraction of what he had on the card. It took 4 different calls and SEVERAL hours for them to say that the card could NOT be used in the country that he visited, so he was just out of luck. Nothing they could do!. We eventually asked if the balance on his card could be transferred to his sister's card since she was still in the states. They said YES! Then in the middle of him giving them the authorization for the transfer, the agent said there was a FREEZE, so he can no longer do the transfer, but could transfer us to the department that handles that. I. e. FRAUD dept. We were transferred to the fraud dept. After lengthy holds and many "CAN YOU PLEASE GIVE US A FEW MINUTES blah blah blah", he got disconnected. AFTER giving all authorizations for me and his sister to handle the transfer seeing that the phone connection was unstable. Netspend insist that they could NOT proceed with the transfer til he was back on the phone. Mind you, this is after KNOWING that I have power of attorney, this information is IN THEIR FILE on RECORD, my phone number is listed as contact etc. THEY REFUSED TO RELEASE THE HOLD ON THE CARD. No proper reason was given, they IGNORE the fact that he has a DISABILITY and he is in another country without access to his monies. We had to send money to him via Moneygram from our own pockets! NETSPEND IS TRASH! ONCE THEY FOUND OUT HE TRAVELLED, THEY MADE A CONSCIOUS DECISION TO FREEZE HIS MONIES. STAY AWAY FROM THIS CARD!

I am a single mom of 4. My husband passed a few years ago and it left us homeless. I've had to stay with numerous people long the way and it resulted in lost cards and 1 stolen card. I had to replace a couple lost cards and both times I was at a different address. I also used a couple phones along the way because I couldn't afford my own. Finally, bringing us up to date, I ordered a replacement card November of 2020 and paid overnight shipping because I couldn't wait long to be able to access my money. I never received it. I have been in phone battles since then trying to get a new card. I cannot remember addresses or phone numbers when asked to verify my identity, especially now. I don't remember where I was at what time, or whose phone I was using. What I do have is info from the IRS stating my 2nd and 3rd stimulus checks were deposited to this account. As well as my monthly survivor benefit from Social Security since my husband passed. It shouldn't be this difficult to get my own money. I have explained all of this at least 50 times over the past year desperately trying to gets a new replacement card. Finally, Thursday, October 7th, 2021 after 1 1\2 hours and 5 representatives I was asked if I'd like to close the account and have my balance mailed to me in a check. YES YES YES! I got a reference number and was told it takes 1 business day to get approved. I called back today, Monday, October 11th, 2021 and proceeded to give the reference number. I was asked the same verification questions, PLUS when was my last deposit and for how much. I explained ONCE AGAIN the situation and asked for a supervisor. I was hung up on... TWICE. I'm at my wits end. What do I do when I can't get to a supervisor and am being hung up on now?

I previously had a Netspend card and had no issues for a good amount of time. However, on or around 10/16/2020 I had contacted Netspend and asked them if it would be a problem if had had the store put my refund onto the Netspend card if I had originally paid with cash, they assured me I wouldn't have any issues. I then proceeded with the refund for my prior cash purchase and within a day or two my Netspend account showed it had posted. I then proceeded with using my Netspend card and it got declined. I then called Netspend and asked them what was going on, they then told me my account has a block on it that i need to email them with the refund receipt and I did just that. I then receive a email stating my account had to be passed to the risk team. I then called customer service again and was then told I needed to send the actual purchase receipt so I emailed them again with this information. I then got another email stating there was still problems so I called them again and they told me they never received the purchase receipt they only received duplicate images of the refund receipt. I pleaded with them telling them I need access to the funds and they told me to send a copy of the original purchase receipt again and then received another email stating there was still issues. I emailed them numerous times with a copy of the original cash purchase receipt and they kept telling me they only received numerous duplicate copies of the refund receipt and the only way for them to release the funds so I can have access to my account was to send them the original purchase receipt. Finally after getting extremely upset and still pleading with them and after send more emails with the same information they then finally took the hold off my account and told me I had access to those funds.
So I then went to the ATM at withdrew all the money I had on my card. Some time later I went to go and try to load money on my card and it wouldn't go through. I checked my Netspend account and unbelievably my account was negative for the balance of my refund of $775.94. Also they closed my account and I've tried to call customer service numerous times after this and my call either gets disconnected or I never reach customer service. I feel they are trying to steal money by saying someone over drafted they're account and somehow maybe putting a claim to get that money fraudulently credited to them making it seem like they are cheated out of money when in fact they are lying and trying to cheat people and steal from people and the government. I don't want to risk this being put on my credit report and I sure the heck don't want them to me able to make false claims so they can have maybe insurance or what ever other service give the money to reimburse them for money that doesn't rightfully belong to them. This business needs to own up to their lies and admit fault and quit trying to fraudulently make money that doesn't belong to them

It up__1400. They tolrtheyert sorry the government should investigate tthee stalstan disability anhadastroke

Unbelievable charges and fees, don't waste your money with this card, customer service is horrible!