NetSpend

I bought two different PayPal netspend cards for my step sons, so they could buy stuff for Christmas online. Both were $100 and after several attempts to activate and a ridiculous amount of back and forth I gave up, well now it's been a few months and I started to try again to activate as I don't like being stolen from and now they basically just hang up on
Me and say those cards are expired. I seriously wonder what percent of money put on these cards just get lost to fees or just abandoned out of frustration. These people really should be prosecuted for fraud, they are preying on the poorest most desperate people in our society… I have a PayPal account and love it. I can't believe PayPal would allow their name to be associated with Netspend! Disgusting!

This is how they make thier pig banker money...
You must go online and fill out all the personal information that you will ever have! And the card still will not work
Scam...for shame you filthy slim bankers

My elderly parents gifted me 2 netspend debit cards (by accident thinking they were normal gift cards) for my birthday. I was never able to activate the cards after having to create an account. My call got dropped 3 times calling into their customer support number. Time went by and after a year, I found them in a drawer, called them back to see if they could be activated. What I found out is that they charge over $5 a MONTH for inactivity, so by the time I called in, all the funds on the cards were gone. This is an outrageous business and business practice. I can't recommend this company to anyone.

Netspend is a horrible card,no matter what you purchase you pay1.95 fee on it even if what you buying costs.75 cents f ing stupid! My wife and I will be promptly cutting up our cards and feeding the shredder! NEVER AGAIN

I used Netspend for 15 years and one day they said they are closing my account and I'm not able to open another account with them. No reason at all. No weird charges. No fraud. Just closed it. I'm sticking with my little home town bank from now on. I may not get my money 2 days early but at least I won't be treated like a number. Also Netspend has the worst customer service!

This is the worst possible card you can buy. Got it for Christmas and never activated it and the box says that a inactive fee will be apply once card is "Activated". However the company starts taking inactive fees from the card once the card is purchased from a retailer. So instead of having the amount gifted to you and without actual activation like the box and papers inside say they take your money without such activation. Long story short I would highly recommend you get a different card seeing as this one is a scam.

Netspend is not the prepaid anyone should want whi cares about their money. Research prepaid card business before just accepting thier guidelines. Netspend has gotten very rich off ripping off cardholders by deducting senseless fees from your account and other complaints. A class action lawsuit soon will be issued against them for fraudulent activities. So before you use any prepaid please do your research.

You are required to submit confidential documents. Review team is supposed to get back with you by 6 business hours but does not. None of the CSR's I have talked with speak fluent English. Will not transfer you to someone who does. I would never, ever, under any circumstances, recommend NetSpend. Horrible. This was supposed to be a birthday present for my son, and we have now spent several days past his birthday trying to get this card activated. Do not waste your time or money.

I got one of these when NetSpend was partnered with MLB. Big big mistake! Twice in less than two years I would get completely locked out of the app with no explanation, only to found that some scammer had called in an accessed my account. Somehow these people allowed that person to put in a different address and phone number! Seriously, who maintains the fraud department? Not once, but twice! The account balance dwindles like a leaky pipe. Complete waste of money.

If I were to go negative I should've gotten a notice... NOPE! No email! Nothing! My available balance was $60 just checked last night and didn't buy anything afterwards but I checked it again today and somehow have -$250! I cannot get a hold of anyone about this... i'm supposed to get a direct deposit tomorrow so I guess I have to just sit tight and wait patiently for 3 days to hear back from them! I'm so confused! I hope they don't take all of my money this is so messed up! Netspend should be available 24/7! I'm losing my mind right now!

Have had to reissue prepaid NetSpend debit card four times now due to questionable NetSpend practices. They are likely scamming. "Your account has suspicious activity." "We'll issue you a replacement card just pay the fee." None of customer service speak English well, nor do they have good answers. Disputing a transaction involves a Facsimile Machine. (do you have a fax at home?) There's a fee for EVERY transaction you make. And you cannot debate them when they decide to revoke your legit transaction and/or deny a fraudulent one...

I was given two Netspend cards as a holiday gift. A few months later, when I went to use them, I loaded the Netspend app and had to enter all of my personal information, including SS# before I can activate the cards. Then I see that they have been deducting $5.95 a month from the total. They are deceptively taking away gift money until there's none left. I'm sure people that have the app to use a gift card have no idea they're accruing monthly charges, which continue to mount up. You can't even close the account on their app; you have to call them and give the phone reps all of your personal information again. Ridiculous and unethical! I would never recommend this company.

I have used this company in the past to make certain purchases online that I did not want to use my bank card for. I loaded $500 and am unable to access my card. Each time I called it was more dismissive and contradictory than the last. I was given the run around and spent several hours trying to contact someone to resolve the issue. My hardworking money was stolen by people who have no conscience or ability to earn money the honest way. Also, to add insult to injury, why is Jose. B the only person responding to complaints? The unprofessional is unreal. They HAVE TO BE STOPPED!

You dummies sent me a card and your site sais theres something wrong no matter what i do. Something went wrong. I called several times and went through the recording bs 4 or 5 times and i never once was able to speak to a person. You bozos had me on an indefinite hold playing awful music for god knows how long all gor nothing. I would like to activate my card now if that's ok with you guys?

So, I never complain about card companies unless they deserve it. I bought a Netspend Debit Card with the desire of putting some money into it and have it as a secondary option for rent, bills etc. After I loaded it with $20.00, which I did to test how it works, I decided to make a $10 purchase. To my dismay, when I checked my account, it now read as $8.50 available. I found that extremely hard to believe, so to double check and make sure at what I was seeing, I bought something for. 99¢, and just as I feared, they also charged me $1.50 for that simple purchase. This is the worst card I have ever owned, a pure scam designed to rob you of your hard earned money. Heed my warning, DO NOT BUY!

It's a joke and a scam, it's just impossible to active the so called "debit card"... I'm surprised how a legal scam is going on in the grocery stores... they place their joke cards besides the gift cards to get customers confused... after dealing with fake customer service and the groceries store... surprise... you get to know there's no refund and you just lost your money

Buyers beware netspend is the worst "company" to deal with. I have ordered my perm. Card 6 months ago and every week i was calling they said ok we will send it again then never get it "claiming it was returned" my temp card has expired so i cant use it. My other temp card mysteriously stopped working they have all my money. I have to call every day to unlock my card because it"declined" spend 3 hours dealing with these idiots. If they are having issues mailing me my card. They said we can close your account and mail u a check like are u serious lol. These people the worst! Dont buy net spend! I would put 0 stars if I could

I have checking account through Capital One and they are outstanding! I got title loan to pay off all my credit cards and the company gave me a Netspend card. What a nightmare! The company should be illegal in America! Awful everything! Stay away from this company!

Today I have been trying to get through to customer service. I've called 4 times and was on hold in excess of 1 hour each time through the course of the day. No one ever picks up. I have direct deposit and I will be changing to another company. Netspend is demonstrating that customers are not valued.

Got charged twice on multiple occasions, after proving this to their standards I still have not been reimbursed. Want you to contact customer service where the English language is not understood very well. Very hard to communicate with them. I will NEVER use them again and will tell anyone that will listen to avoid at all cost.

This is a fraudulent big scam company that must be shut down by the authorities. Purchased a Netspend Master card from Walmart, they cashed the money and never answered the phone to activate the card. We spent over 10 hours over 3 days trying to talk to them, they answered one time then they hunged up.
I am writing this on behalf of a none speaking English friend of mine who came to the US for a visit.

You provide ID when you open your account in person. Then, every time you log in online, they ask you to fill a question-by-question quiz to "verify your identity". Slip and double click "continue" or forget your parents' phone number from when you were a month old, and they'll lock your account. Their "fraud department" (which perpetrates fraud) claims you never provided the ID that you can't open an account at all without. They demand you email it, refuse to let you speak to a supervisor, and give you the run around. You'll probably never get your money back at this point. They're thieves, plain and simple.

Would give 0 stars if I could. Walk into 7/11 on my 18th birthday to put money on one of your prepaid cards to buy some things online. Tried 3 times to activate the card through website and every time it told me something was wrong. I tried calling them 2 times the day of and was put on hold for 30 minutes, I gave up and now 2 days later I am writing this review while I've been on hold for 40 minutes so far. This company is horrible and does nothing to help you. They have over 500 1 star reviews on this website so no way they should even be allowed to be a company because I know so many people have had to put up with this same stuff and lost plenty of money. And I've read reviews and seen the company gives the same lame response to every person so I ask you to not do that to me and give your customers the help they deserve because this is ridiculous