NetSpend

Don't not use netspend I switched from card.com to netspend and that was the worst mistake I made... netspend ended up charging me 56.00 in fees for 1 week and Bankcorp bank (card.com) only charges me a 1 time monthly fee of 9.95 dollars to use my card vs using netspend and getting 1.50 taken off my card everytime I use it... netspend is a joke and I am going to cut my card up because I done switched back to bankcorp bank...

I went through a domestic violence issue where I was almost murdered. I changed my last name and my NetSpend had money on it. But then my name didn't match. Everything has my new last name even my social security card. They told me because it wasn't for marriage they won't change anything. Because if it was for marriage they would. So never will I use them again.

Worst company I dealt with. I had a issue with my insurance company I call net spend to help oh they did closed my account for over 26 days now took my money which I can not get because they closed my credit. Card still waiting on a replacement card best part was when I went to use my. Credit card it was declined people be aware what this company can do called them numerous times only to here its comming

Net spend is another garbage prepaid debit card company that uses deceptive advertising and marketing. Do yourself a favor and cut your net spend card in half. If you're considering Netspend, do yourself a favor and don't.

I had a horrible experience trying to get a hold off my card. I was cold transfered more than 7 times. Each transfer was back to the previous department I had spoken with. I asked multiple times to speak with a supervisor because nothing was getting accomplished, I was denied and told my problem did not warrant speaking with a manager. I then asked to file a formal complaint, and that too was decline. I myself work in a call center and it is frowned upon to cold transfer, especially if customer requests a warm transfer. I have been using netspend since 2017 and I have never had to contact customer service. Now that I see how the customer service is, it worrisome if I problem in the future how it would be handled. This call should have taken 10min tops. I had to deal with being transferred for over 45 min. I am extremely disappointed with how this was handled.

The app doesn't work, the online website doesn't work, and the customers service singlehandedly ruined my entire day, AGAIN. I'm closing my account and never looking back. Please do not do business with these con artists!

This site is horrible and can't be trusted. I tried to register my card and it required me to create an account. After creating an account and registering my card it told me that other information was required and gave me a number to call. After calling the number and entering the required information it told me that the information was incorrect and disconnected. Speedy cash is a more reliable and safe way to go!

The lady that i spoke to deserves to lose her job for how she wouldnt transfer me. They closed my card for no reason... But some how cant reactivate it. The lady put me on hold then came back after 15 mins saying she was transfering me. She needs to be fired! Now im on hold for her boss 20 mins later still nothing $#*! this place..

My stimulus check was deposited on March 12th. Within 8 hours my entire check was stolen with a virtual card. Only $5 was left out of my $1400 check. Any real bank would have flagged the card during the first 2 transactions. $500 and a $300 western union transfer. I called as soon as I noticed. It took me 3 days to get in contact with netspend. Once I did get in contact with Netspend I was given the runaround. I still have no gotten my money back. I spoke with someone today and was told it would take 15 business days to receive my money back. Within 15 days they would mail me a check. Even though the money was deposited onto my bank card. They decided to close my account and mail me a check. The check still has not been mailed out... they will mail it with 15 business days. It is ridiculous that I have been give the runaround and I am the victim. Netspend has the worst customer service.

I have had a Netspend account for 15 years. Same address and all info the same. They locked my account - I still don't know why. I have sent in all the documents they asked for and they still won't unlock! I even went to the social security office and got a temporary card as I couldn't locate my original. Still the ignorant employees of Netspend won't unlock my account! I even sent in my irs tax form 1099 which states my ss number and name along with bank statements, electric and cable bills and copy of my drivers license! Still can't get anyone with a brain to unlock my account. I have gone 5 days without my medication because I can't access my funds! And still no answers and no one who speaks English. May have to get a lawyer and editor of our huge local Seattle newspaper involved! Complete incompetence and they have all my id and documents!

Net spend is a scam I went to take 40.00 out of the atm when there was 48.00 in there. They declined the the transaction then they credited my card for 43.50, and charged me 1.00 for a decline fee plus charged me 2.95 for a cash withdrawal that I was declined on when there was more than enough for the fourty dollars. The place is a scam that creates extra money by declining transaction and keeping the fee.

I just tried to activate a replacement card and because I DID know the exact day I started banking with them two years I was told sorry can't help you and shut me down. I can't get to a live person now even with my social. On the website I don't have a history with them and I'm now losing my storage unit. I'm going to the inspector general about this. Gobank did the same to me years ago. It took me months to get my own money. Never again for me. Report them.

Somebody was charging my account with Google games and they said it wasn't no fraudulent claim when I'm telling them it was because I did not charge that to my account. They don't want to refund me my money and I believe if you can't see it or feel your money it's a chance it could be stolen. I believe they care too less about refunding your money longs as they get theirs. Because every charge that's made on your account they get money. So refunding your money it's taking money from them so they won't find your case fraudulent I believe you got to fight for your rights

Do NOT get this card if you want to transfer money from your Wells Fargo account to load the card. WF does NOT allow money into Metabank, which is the associated bank of Netspend. Why? Must be a good reason. Suspicious. Very inconvenient to drive to a refill location just to load the card and send $ to someone. Wish I would've known this, I never would have gotten a Netspend card

By mistake my teenager put her OWN money on this card thinking it was a gift card, well I called them twice explained the situation send ALL requested documents and they won't activate the card! Like is some company money in it?! $#*!ty in ALL levels!

I would of give this company 0 stars if I could of all they care about is them they will not give you a tracking number when you pay there dam fee to get the card sooner. They will not accept any direct deposits if you do not have your card even after you have paid that fee. They will not do anything to help you out. The second I get access to my money I will be pulling it all out and going to a differnt company Stay as far away from these people as you can.

Netspend guys don't give em a try. My card was nlockrd cause of suspicious transactions, but my card in my pocket I try to call them and say it didn't happen. I got evicted cause they made me wait 8 days for my money. Anything with netspend sray away. I was loyal been with them for 5 years plus. I'm thru

I been waiting for almost 4 months now and i had over 700 dollars on my account ad i tried everything to get it unlocked and netspend locked my account and i been waiting for more then 10 days and i never received my money and its not right for netspend to do that to me for the second time now. If i was u i wouldnt recommend netspend to anyone they are a piece of $#*!...

I am locked out of my acct. I tried to change my password at least 25 times. I called customer service and the rep could barely speak English. I've tried many new passwords and nothing works. I am closing my acct. I hate this bank! So amateur!

On 5/7/21 our card was fine pm 5/10/21when 350.00 was put in account closed it! Also by Monday 5/17 3300 yall are saying 10 business days to even mail a check. That is unacceptable and ridiculous this is people's lives who need their money way before no 10 buisness days and you mail it! I was told would be called by back office and them send me the cash to store. No call no reply to emails since Monday 4 buisness days now! We are a working family with 5 kids and need access to money and your company thinks it can just block people from their money it is illegal and that's why your company was sued in 2018 for the exact same things I guess paying 3 mill to the ftc for customers did not hurt crooks like you! Anyone done this way I suggest file complaint with the ftc now! I have and the tx state attorney general anyone I can I'm going to all local news tomorrow too!

I mean so so horrible. I been filing my son taxes for years. He went to college in Sept. He ordered netspend online for his taxes to go on card. They put a hold on card. Saying he need to prove his identity. I mean IRS, approved him what the hell NETSPEND need additional info for. I been dealing with them for 2weeks still haven't released his funds. I have sent in license, Social, school ID and letter from school and they still haven't released his money now they say they need school records really they sucks get a Walmart green dot they are awesome!

I just meant to buy a gift card. Just grabbed one at walmart. THEN I realized it wasn't what I thought it was. I tried returning it but walmart won't take it back. I have tried cancelling it but the phone number wants personal info (social #) just to talk to someone. I sent an email to them but haven't heard back. BTW on the phone it offers more choices to talk to someone if I push #4. Pushing 4 only gives a message that it is invalid. I guess I am luck I only put $30. On it. For a loss of $32.94. Not much to many, but I am retired on a fixed income and really can't afford to lose what I haven't saved and budgeted for. I will keep pursuing a way to get my money back. BBB, all review sites, and emailing them.

They will hold your money hostage and charge you a dollar for everything on top of other fees. Their customer service is what I imagine a room full of bafoons looks like and they all sound like they have marbles in their mouth. Being direct with them will get you placed on hold for an hour and the call will suddenly drop. They are predatory, leeching of of people who don't have normal bank accounts. Their total fee for a withdrawal is $3.50 on top of whatever the ATM fee is and you can NOT withdraw more than $325 at a time. That's more than 1% in fees per withdrawal. I can not understand how a business model like NetSpend/Metabank is allowed to exist. I will never give them another dollar.

I imagine in about another year or so, we will be seeing commercials on TV saying

"... Did you or a loved one open a NetSpend/Meta Bank account between 2018 and 2022? If so, you may be entitled to great compensation..."

Don't do it. Regular banks are safe. Netspend is a trap.