NetSpend

I dont recommend anyone ever to get a netspend card they steal your money and always have a excuse lets say for instance i applied for a card they end up sending me two cards at once one was a good card other was a dummy card i filed my taxes in couldn't get my money because now they say need to prove identity but as I tried to explain how if my house just burned down i lost everything and was counting on my taxes to move now im just out of luck

Can't understand the guy in customer service. He activated a permanent card but somehow the money on my temporary card has been lost. It wasn't much but it was mine. He denies I had any money on there and now I am livid! Do not use net spend they are lying thieves. Greendot is way better never had a problem with them!

I been using this card 4 awhile but all of a sudden when im trying 2 pay 4 my cable an went online 2 use it to come 2 find out netspend put a hold on my funds 4 what reason i dont know an my bill is due on the 10th of dec 2019

I've never left a bad review for anybody but this is the worst customer service I've ever had the misfortune of dealing with. Not only was I put on hold twice for over 45mins while waiting for a supervisor(which never came). They locked my account because of an unauthorized charge which is understandable but then I was told I couldn't use my money until I get a new card which can take 5 business days and there would be no other way to access my funds. I was told at the end by a representative that I should be grateful they were sending another card hahahah wow incredible. Worst experience I've ever had dealing with customer service in my 35 years of life. I will get my card and withdraw all the funds and close the account immediately. How can a place that charges money to keep an account open act like this towards their customers? I wish there was a way I could rate this zero stars.

Be very careful not to buy these cards. They are a huge scam. They are not gift cards but look like they are. They require more information than you should give and when you try to get your money back, they charge $5.95 per month and then $5.95 to get what money is left on the card back, plus talk with an foreign county that doesn't understand what you say.

Don't do business with them they steal your money and then lie and say they gave it back but don't show in your account nowhere to be found. Then they customer service is the worst in the world. They don't know how to do they job. So i advise you not to do business with them at all

I purchased two of these cards from Walmart and tried to activate them multiple times through their telephone Representatives. None of these people would help. They just continue to send me to an automated system that I repeatedly told them is not working for the cards. They refuse to help and now I can't return them to Walmart and I have no money and no card. Do not get this card

I bought a NETSPEND card and these idiots could not activate it and now i know why they have a one star rating on here. I must tell you that the one star is a lot more then they deserve. Every one i talked to their was a complete idiot please do your self a favor do not ever use this company.

I purchased a $100 card plus fees at Walmart for my daughter to take to collage. I chose it because it was reloadable and I could send her money as needed. The card does not work. After 7 months the still claim my account needs further identification, for a prepaid card! That I cant get a refund on! I'm retired. I know $100 is not a lot of money to most but for me on Social Security its a tremendous amount. I recently discovered that The Federal Trade Commission is mailing more than 430,000 checks totaling more than $10 million to people who could not access money deposited to their NetSpend reloadable prepaid debit cards. They are thieves. Plain and simple. DO NOT BUY Every time I call I get a out of the country person who seems to not understand the problem!

Bought a nexspend card and added $500 to it. Activated it and sent in my id. Went to use it and was declined. Told I not accepted and will return my funds to my address on file. But how long must I wait for my money! Emails unanswered and phone calls get put on hold for over 30 minutes. They terrible

Net spend sucks, they are extremely extremely bad. They don't put direct deposit into account when they are supposed to, they take forever to update and terrible terrible customer service and I was on the phone for over 50 minutes.

Netspend ripped me off of $150.00! I bought a prepaid card and a fraudster got ahold of my card and tried to take my money. When I addressed the problem Neyspend ran me around for three weeks until they finally told me I was SOL. Even with the receipt! What a sham! Sean Olsen

This debit card be taking money all the time off your card. They charge for everything! And this is why is the worst debit card to have. Is funny hoe I can put 20 dollars and they be taking almost all my money out. Bunch of greedy asses they should take this whole company down!

Got a gift card and used it once. A website tried to take my money while there was none on it and then NetSpend didn't decline it. I reloaded my card with 50 dollars on it and then had -2 dollars when I went to use it. Then I called them to complain and blamed me. Terrible. Never use this credit card company. It will scam you big time and you will never get your money back! I am not satisfied ONE BIT!

They locked my account on the same day my paycheck was direct deposited and now I have no access to my money! You can't get any straight answers when you call costumer service it's just a joke! Can they legally just close my account for no reason and not give me my money that was just deposited by my employer? If I don't hear back by top management like I was told and get my money by tomorrow I'm going to the Attorney General!

The worst card Ever! The people on the other end won't help you at all. I kept getting you must verify everything on your end I kept doing it over and over again. Nothing worked and they wont fix it on their end. So my money is stuck on a card I can't activate.

I have had my Netspend card hacked TWICE in a 2-3 month span. First time, over $400 and that took FOREVER to get the money back. Now here we are again, I got $250 stole from me and Netspend does not want to help anyone. They say it can take 30, possibly 45 days for the dispute to be solved. I just need my money back ASAP that was stolen from me, I have bills to pay before stuff gets shut off! Once, I get this $250 back, I will be closing the account because I am tired of people taking my money! This has never happened with any other card I have had.

Beware that there is a $5 monthly fee. You can't transfer money from its account to another bank account. Unlike other banks, they never tell you there is a monthly fee on the website where you sign up. Once I found out, I want to withdrawal and close the account. They told you to go the counter to withdraw, and you will be charge a 1% for that. I was charge $12.40 withdrawal fee plus the $5 monthly fee even I decide not to use it and close it.

I have done this twice in order to get my pay from work when Its on direct deposit where I get it 2 days earlier. Two weeks ago I Ihad to send my direct deposit info to h. R of my workplace which sent it to my corporate office. And I'm getting pissed off because you all are running me around. I have to make a living you know. So why do you get paid and not me or others. Smdh...

So I had a joint account with them. My wife's card had gotten hacked. They stopped the transaction but in total took over 40 dollars in fees. And when we called in the customer service person asked my wife to get off of the phone so he could email her the transactions. They couldn't explain over the phone why they took over $40 in fees. Wish they would have been more helpful. In these times of needs for so many with the covid 19 and many out of work you'd think they would at least care enough to help.

I purchased a card because I thought it was a trusted.
I was told they could not activate and will send a refund 10 business days.
As I patiently waited passed the days.
I called and a representative left me on hold for 20 minutes only to say she needs approval to give me my information for my refund.
Horrible.

Honestly, you'd be better off trusting a complete stranger on the street with a CashApp to load funds than NetSpend.

I bought and used cards, but had a remaining balance I attempted to recover. First they said they'd return it because I didn't have the necessary documents to get the "block" lifted on my account. No biggie, I'll take my money. A month later, they say sorry, we lied, never sent it. We need your documents to give you YOUR MONEY back. No problem, I provide a Passport, SSN and W2 with the account address. Now the W2 is too blurry. Imagine how many people buy cards that they do this to, hoping they just give up so they can keep the money. Criminal organization.

BEWARE - I purchase this netSpend card from a local Duane Reade Store here in New York and put only $20 bucks on it. I didn't ACTIVATE the card right away. When I called to activate it, they it was too late that it just expired. They said each month over the expiration date I was changed a $5.95 PER MONTH "maintenance fees"and was subtracted from my balance? And my balance was now ZERO. Even thought it was only $20, it's the principle. After 3 calls, 2 hang ups... I finally got a supervisor on the phone that said she'll send me a check. I'm now waiting on that check. This guys should be ashamed of themselves and should be shut down. I'm also reporting to the BBB if I don't see my refund.