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Newage Products has a rating of 3.5 stars from 284 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Newage Products most frequently mention customer service, outdoor kitchen, and garage cabinets. Newage Products ranks 2nd among Cabinets sites.
This company responds to reviews on average within 3 days
Roma was a great help in explaining me the design but she did not follow through the sale even after I requested an email to send me the design. Piyush Bannerjee has been a great help in explaining me the products & following through. He is a keeper.
New Age is not only a complete scam, i don't thing there is really a company making these grills. You cannot buy any parts from them? I am left with speculating they are simply a jobber or something like that. There is no way to convert a brand new natural gas model to propane but they sell both. They claim the grill is manufactured as either natural or propane which is a outright lie. The only difference is the connection and orifices. Almost every other manufacter of grills have conversion kits which is the propane regulator and new ofifices. The grill i purchased( 13 MONTHS AGO) for over $5k is now a very large paper weight. The most distressing thing is I bought it from Costco which is being told what a scam New Age is. DON'T BUY ANYTHING FROM NEW AGE!
My Sales Specialist (Piyush) was so very patient, professional, and paid great attention to detail. He was thorough and very accommodating! Great experience!
Products used:
Cabinets, workbenches, slate all, tool chests, and lockers
My husband and I had a tough time agreeing on the cabinets that we would be putting into our newly remodeled garage. We wanted the space to function as a garage/laundry room, as well as a home office. As soon as I found the Pro Series garage cabinets in platinum, the search was over! They where metal (husband preference) with a cabinet look (my preference). Working with NewAge consultants, I was able to find the exact configuration needed by buying multiple bundles, as well as a few singular cabinets. I initially received a design mock-up that was beautiful, but I was unclear about measurements and so I had to call to speak to someone directly. Manju in particular returned my call and helped me find everything we needed at the best price possible. We received the cabinets ahead of our anticipated arrival date, which was awesome. After receiving the cabinets, my husband and I were able to unbox them and set them up in one day. We realized that we wanted one additional wall cabinet to go above our washer/dryer units, and Manju helped with that as well on the same day I emailed her. Overall we couldn't be happier with our entire experience. We are already thinking about our next outdoor project and will be sure to use NewAge Products again!
Products used:
Pro Series Garage Cabinets
Thanks for your great feedback! We are pleased to know that you are happy with the assistance you got from Manju, and we look forward to your continued business with NewAge products!
Riddhi was very helpful with explaining all of the details of all of the garage cabinets. She was very knowledgeable about all of the NewAge products.
Hey Robert, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Riddhi was able to make your experience great :) Thank you for choosing NewAge Products.
Gavin was so very helpful with our order as we wanted to delay shipping. He also gave us the best deal! Thank you so much!
Tip for consumers:
Best to call if you have a specific delivery time in mind. Also, we were able to package some items and get a better price.
Products used:
Garage storage cabinets
Hello David, We appreciate you taking time to share your valuable feedback. Your motivational words continue to inspire us for providing superior customer service.
Rashmi has been very responsive and helpful for my purchase.
I will write another review once I receive the product.
Hey SJ, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Rashmi was able to make your experience great :) Thank you for choosing NewAge Products.
Solid metal cabinets, not MDF or laminated. This is my second set. Ms Vruddhi did a great job with two quotes, modifications and expedited shipping - for March 1 2023 (as we are unable to accept after mid-March) QUOTE #D*******, US*******.
Tip for consumers:
Shop for kits instead of open stock pieces for best value
Products used:
6 Piece cabinet workshop kit and extra cabinet an extra worktop
Hello Kerry, thank you kindly for your review of your service from Vruddhi. We will surely pass it along! Thank you for choosing NewAge Products
Gavin provided answers to all our questions. He was patient and helped changed design as per our request.
Hello Sonal, Thank you for your review of your purchase experience. We will surely pass this review along to the team. Thank you for choosing NewAge Products!
I spent 30 min on hold as Asian girl awaited "approval" for simple h/w return. Gave up. Bad cust svc
Hey John, we're really sorry to hear about the hassle you faced with our return process. We'd love to help and turn things around for you - kindly please send us your order details & contact info to support@newageproducts.com. Thank you for your understanding, and we look forward to hearing back from you soon!
I called in because I had a few questions. She was easy to talk to and helped me complete my order. Very excited to see the cabinets when they arrive
Hello Dan, Thank you for taking the time to share your positive feedback for Rashmi. We are pleased to know that you are excited about receiving the products!
If you want to get an hart attack shop from this company. Their costumer service is simply the worse in North American. I bought a set of out door kitchen cabinets and grill for my husband's birthday in beginning on May and still haven't received the complete set. After a month of calling back and fort to track the shipment with the carrier company which is another awful company( Days & Ross) they finally delivered my shipment but only one part of it.they didn't even know where was the rest of the shipment…and that was after calling them over 10 times to tell them that they have to deliver the products in my balcony which I paid for the shipment to begin with and they never mentioned it in the invoice.nevertheless when I finally received my order I saw it was not complete missing two big cabinets and a big counter top. When I called Days and Ross company they said we didn't receive anything else from them and when I called Newage company they said we sent out the complete order.I did not know to whom I had to make a complaint. Now after waiting another month I'm still waiting for my rest of the order to be delivered I called today after my vacation to book for a delivery Days and Ross company told me that they can't book the delivery since they haven't heard back from Newage company…I can't believe what kind of a company is that with such a terrible costumer service. When is the time to pay for the products( over 5000$) everything runs perfectly but when is the time to receive your products either they don't answer the phone or it's not their fault.
DO NOT BUY ANYTHING FROM THIS COMPANY..
Products used:
I didn’t receive my complet products yet. Didn’t have the chance to use it.
Hello Nassim, We sincerely apologize for the experience that you have outlined. To discuss, kindly contact us again at: 877-306-8930 'option 1' and we will review for any available options to resolve your issue. Thank you very kindly for contacting NewAge Products.
I was fortunate to speak with Mr Muddasir Anasari who was very courteous and Professional.
He was very helpful and patience in assisting us in purchasing our New Age outdoor kitchen
Ram helped me select the product that worked best for the space available and provided technical details.
Hi Stephen, We appreciate you taking time to share your valuable feedback. Your motivational words continue to inspire us for providing superior customer service.
Great assistance. I have not received the products yet, just ordered.
Hope this will be a good products
Ordering process from RAM was great
Hi Steve, thank you for your kind words about Ram! Feel free to reach out to our customer service team at 1-877-306-8930 option 1 for an update on the order status
Rudhi was very helpful in helping me order my outdoor kitchen. Have to wait till September for delivery, I hope it is worth it.
Tip for consumers:
Customer service is pretty good.
Products used:
Outdoor Cabinets. Grove in color.
Hi Luis, Thank you for your kind words! Due to the global supply chain issues and increased order volumes we are unfortunately expecting delays with our deliveries. Feel free to reach out to our customer service team at 1-877-306-8930 if you have any questions regarding your order. We appreciate your patience and apologize for any inconvenience caused.
Had a great experience with Riddhi. She was great! Through her design, recommendations, etc it made the whole process easy.
Hey Matt, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Riddhi was able to make your experience great :) Thank you for choosing NewAge Products.
On line chat service was outstanding. Answered my questions and assisted with some direction on order
Hello David, thank you so much for leaving the 5-star review for us. We appreciate your feedback and thank you for choosing NewAge Products.
The newage slat wall was easy to cut and install. Slats are sturdy with a nice finish. Purchase multiple bins and hooks to complete installation
Hello there, thank you so much for leaving the 5-star review for your purchase. We thank you for your feedback and for choosing NewAge Products.
This company is the master of deception. Delayed shipping and poor communication. STAY CLEAR OF THIS COMPANY. I never leave reviews but you all need to know about their deception.
Tip for consumers:
How they operate and deceive customers
Products used:
They like to charge a restocking fee even if you never receive the products, stay clear folks
Hello Mitchell, thank you for reaching out to NewAge Products. We are very sorry for the delay in your shipment and your poor experience. We always strive for 100% customer experience and satisfaction and if we did not provide that to you we are very sorry. We hope we can make this up to you in the future. If you have any outstanding issues or concerns, please do not hesitate to reach out to us at 1-877-306-8930 option 1 and our team would be more than happy to assist.
Products are awesome! Shipping is worst I've ever experienced. Last order was for 2 lights in stock nov 26. Still have not even shipped.
Hello Debra. We are sorry to hear that there is a delay with your LED lights. Since many of our smaller add-on accessories are available and ready to ship, kindly contact our Customer Service team directly at: 877-306-8930 and select 'option 1' for assistance. We will be glad to review your order to see if we can assist you with a resolution.
Product that aren't the work top meet expectations.
Table tops are not actually stainless steel since they are magnetic! They are stainless looking.
Only a few flaws in the drawers and cabinets, one being the texture and black color shade. There's slight variances in color.
On to the table tops in the stainless steel(fake stainless). These are made of sawdust and wrapped in stainless steel looking metal. (only top, with bottom not protected at all). Stainless steel looks great easy to clean, but is easy to scratch the shiny finish doesn't last long at all. Corners will crack and a few of mine have cracking in them. The steel is easy to dent DO NOT put anything slightly heavy on it and slide it around the top it will scratch and dent very easy.
I've gotten pro series and bold series both look great but aren't for the professional level shop, only a diy'er
The screws to mount the table top to the drawer are not suitable for the size.
The tops will vibrate
After spending just under $10,000 you would expect a great product. I'd say if it were slightly cheaper in price my review would be a 5 star, but for the price I paid it's a 2 star.
I'm happy with customer service they did what they could to help me.
Shipping was good
Waiting on the product was poor. I ordered lots of items and the last set had a back ordered time of the end of march (ordered all my products between October and beginning of November)
Luckily I didn't have to wait that long since I raised a fit and wanted to cancel the order.
Be aware on the stainless steel table tops, and color variations and textures.
Lots of hardware is provided
I ordered
9 24" wall cabinet
4 36" wall cabinets
2 36" bold drawers
3 large lockers
3 28" pro drawers
1 72" bold stainless table top
1 48" bold stainless table top
1 84" pro stainless table top
1 rolling project cart
1 rolling drawer
1 lower cabinet
Updated review since NewAge does rectify the issues everything is great, but still a sub par table top
Tip for consumers:
Do more research before buying
Products used:
Shop cabinets
Table tops
Lockers
Hello Benjamin, Thank you for taking the time to leave us a review. We typically follow exceptional customer service guidelines, and we regret that we provided such an unfortunate experience. If you’d like to discuss this further, please reach out to us at 1-877-306-8930 option 1 and we will be happy to assist you. We look forward to hearing from you. Thank you.
Experience was excellent. Customer service representative was friendly, helpful went the extra mile.
Hi Stephen, thank you for taking the time to share your positive feedback with us! We are so pleased our team went above and beyond to assist you and provide an excellent experience. We appreciate your kind words and thank you for choosing NewAge Products!
Price went up after sitting in my cart for a week, called New Age and spoke with RAM, he rectified the situation and took care of my order with the old price.
Hey Scott, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Ram was able to make your experience great :) Thank you for choosing NewAge Products.
Riddhi was great! She was very helpful in getting the cabinets to fit the space. I would have experienced issues if it weren't for her help.
Hey E G., thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Riddhi was able to make your experience great :) Thank you for choosing NewAge Products.
Rashmi answered all our questions. We are happy with purchase support service
Thank you Rashmi Lathi!
Hello Rahendra, thank you so much for leaving the 5-star review for Rashmi, we are so happy that your experience with us was great. Thank you for your feedback and thank you for choosing NewAge Products.
Waiting for grill. Cabinet I order in March? Grill was April then June then Aug then oct latest not 2022? This is ridiculous
Products used:
Grill and cabinet
Hello Joseph, we are so sorry for the delay that occured with your order. Due to the global supply chain strain that is affecting multiple businesses, it is taking longer for us to get our product from our factories. Thank you for your patience and understanding.
Gain trust and grow your business with customer reviews.
Hello James, Thank you for your review of your purchase experience. We will surely pass this review along to the team. Thank you for choosing NewAge Products!