Newage Products has a rating of 3.5 stars from 284 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Newage Products most frequently mention customer service, outdoor kitchen, and garage cabinets. Newage Products ranks 2nd among Cabinets sites.
This company responds to reviews on average within 3 days
Roma was a great help in explaining me the design but she did not follow through the sale even after I requested an email to send me the design. Piyush Bannerjee has been a great help in explaining me the products & following through. He is a keeper.
New Age is not only a complete scam, i don't thing there is really a company making these grills. You cannot buy any parts from them? I am left with speculating they are simply a jobber or something like that. There is no way to convert a brand new natural gas model to propane but they sell both. They claim the grill is manufactured as either natural or propane which is a outright lie. The only difference is the connection and orifices. Almost every other manufacter of grills have conversion kits which is the propane regulator and new ofifices. The grill i purchased( 13 MONTHS AGO) for over $5k is now a very large paper weight. The most distressing thing is I bought it from Costco which is being told what a scam New Age is. DON'T BUY ANYTHING FROM NEW AGE!
A few years ago I purchased an outside kitchen from NewAge Products and was impressed with the quality of the product. Recently my daughter bought a new home and decided to include a bar wall. I requested some assistance designing the space and Saif sent me the most beautiful plans. My daughter was thrilled.
I ordered $12,300 worth of Bold series cabinets for my new garage 8 ( months ago. In the mean time, I've received 0 (zero) explanations for the ongoing, rolling delays. OK, for Covid and supply chain issues I'll accept a 3 month delay. But 8+ months and counting? And NO communication? AVOID NEWAGE.
Hello Mike, we are very sorry for the delays that happened with your order. Due to the supply chain issues that are affecting businesses globally, we are finding it difficult to receive our product from our factories in a timely fashion. We thank you for choosing NewAge Products
Informative, expert knowledge of the product offering. He asked me to take a photo of the area to be upgraded with new cabinets and promised to call back once he had the photo and promptly called as promised to set up a design consultation.
Hello Russ, Thank you for your review and for choosing NewAge Products!
The design consultation was extremely helpful. Samantha's professionalism and expertise were evident throughout the process. All of my questions and concerns were addressed and I'm confident the order is accurate and the layout meets my needs. Thanks Samantha!
Hello Gary, Thank you for taking the time to share your positive feedback, we hope you enjoy your purchase!
Piyush gave me great customer service in helping me select the products that I need. I am looking forward to getting my garage set up so that I can store my stuff and get my truck in the garage. I am getting the Bold Series 7 piece cabinet set and a bunch of wall mount shelving.
Hello Bryan, Thank you for your review of your purchase experience. We will surely pass this review to Piyush. Thank you for choosing NewAge Products!
I was able to work with Vishakha and get the ideal garage layout. Vishakha is a consummate professional and dealing with her over the phone and over the computer was an absolute joy! Can't wait for my product to arrive!
Hi Jeff, Thank you for taking the time to share your positive feedback.
We are pleased to know that you are happy with the layout designed by Vishakha!
I worked with Vishakha to design our garage cabinet set. She was very helpful and experienced in the products which made everything very easy to get done and ordered.
I can't wait to get the cabinet delivered!
Hi Ben, Thank you for taking the time to share your positive feedback, we hope you enjoy your purchase!
I ordered kitchen cabinets and Im really happy with the quality. They are beautiful. The NewAge website was really easy for me to order everything online and I had great customer service from Yaz who helped me to get the exact color code for the cabinet color we chose. I am really happy with our purchase and I would definitely recommend this company.
Tip for consumers:
If you have a question call them, they are very helpful. They also have a lot of information about how to properly install their products on their website.
Products used:
Kitchen cabinets, kitchen sink, kitchen faucet, cabinet lighting
Hey Marielle, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Yaz was able to make your experience great :) Thank you for choosing NewAge Products.
Attempted to place an product order on line. After several attempts I contacted New Age Products customer service representative Juilee Makhe for assistance. She was most helpful confirming the web site was operating correctly. The final resolution was my keyboard configuration issue. I successfully completed my order. Thanks to Juilee.
Hi Richard, Thank you for your feedback! We are glad to know that you are happy with the support.
My experience with Charan Poojary was excellent today. We are starting the design process and he was very helpful in identifying all of our needs and answered all questions fully. He is very knowledgeable of the New Image products. He was courteous and confirmed everything we discussed to make sure the design team has a very good understanding of our project. I have purchased New Image garage system a year agoand was very impressed with the product and the company so we are back to use them again for our bar cabinets.
Products used:
Have purchased garage system and currently purchasing home bar system.
Hello James, Thank you for your review of your purchase experience. We will surely pass this review along to the team. Thank you for choosing NewAge Products!
I had the pleasure of working with Asmaa, who was simply outstanding. Responses to emails/call were very prompt, and she was very knowledgeable/patient with all my questions and a few changes. It's a leap of faith to order cabinets online without seeing them. My experience with Asmaa helped me feel confident in NewAge products and customer service. I haven't received my cabinets yet, will try to write more when I receive them.
Hello Brad. Thank you kindly for your review of your service experience with Asmaa! We will surely be passing this along. Thank you for choosing NewAge Products!
For the life of me, I couldn't figure out how to arrange the cabinets I wanted in my new shed space. Fortunately I discovered the 3-D design service and Vishakha was fabulous. She helped me through several floorplan iterations, listened carefully to my feedback, and in a short time, was inspired to approach the design problem from a whole new angle that that I had never thought about, and one that works magnificently. I can't wait for the delivery! Thank you so much, Vishakha!
Tip for consumers:
If you need help with your layout, use the 3D design service. Vishakha was great.
Products used:
Bold 12 piece plus additional components
Thank you for taking the time to share your positive feedback, we hope you continue to enjoy your NewAge Products!
Manoj and Manju, service and design are amazing human beings in addition to being great at what they do. I am a person with a million questions and not once were they impatient with me. At this stage I am waiting to receive the product but so far, I have been extremely happy, I will definitely refer others to NewAge Products.
Products used:
Outdoor kitchen, appliances, cabinets and covers.
Hi Elyse, we're thrilled to hear about your positive experience with Manoj & Manju! We're very excited for you to receive your outdoor kitchen and can't wait to see it all set up. Thank you for taking the time to share your feedback and for choosing NewAge Products!
Anjali Raheja is an excellent professional she understands and design all the changes with a very positive attitude and provides necessary information on why something is needed. I loved the kitchen design. Thanks :)
Hey Miguelina, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Anjali was able to make your experience great :) Thank you for choosing NewAge Products.
I could not be happier with the help Riddhi Deshpande did. She was very helpful and patient with me. This has been the best garage experience of my life. I will be recommending them to everyone I know.
Hey Josh, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Riddhi was able to make your experience great :) Thank you for choosing NewAge Products.
Discussed with NewAge sales consultant (Ram) and ordered 2 garage cabinet sets. It was a very smooth and pleasant experience. He was very knowledgeable, answered all my questions and worked with me for a long time to help place my order. Thanks Ram and NewAge team. Excited for the cabinets to arrive
Hello Aditya, Thank you for taking the time to share your positive feedback. We are glad to know that you had a great experience.
We worked with Anjali who was fantastic. Very sweet and knowledgeable. She put our design together based on our wats and needs and it looked great! She was very helpful and answered all our questions A+. Great meeting and very awesome technology that is used to view the design in your space.
Products used:
home bar
Hey Tasha, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Anjali was able to make your experience great :) Thank you for choosing NewAge Products.
I had a terrific experience with New Age Products Design Team. Vishakha was creative & collaborative partner in the process. Listening to my needs and then helping me to envision the best way to deploy the cabinets in my garage. Thanks to her I will have the garage I have always wanted with cabinets and a design that truly are new age.
Products used:
Garage Cabinets known as the Bold Series 3 Design and their Specialty design and installation services.
Hello Mark, thank you for your positive feedback! We are pleased to know that you had a great experience while working with our design and sales team.
I've been super happy with the design help with Saif and on first Project with Smrity. They were very easy to work with and didn't mind changes that I needed to make. The product has been installed and looks and works great. Getting ready for next project!
Tip for consumers:
Design service is great.
Products used:
Full kitchen including flooring and also garage
Hey Julie, thank you very much for leaving the 5-star review! We appreciate your feedback and are happy that Saif and Smrity was able to make your experience great :) Thank you for choosing NewAge Products.
Spent over $4,000 on 3 36" Pro lockers and a 6' workbench. Amazingly well packed high quality products. My issue is that I ordered white glove delivery meaning the products would be removed from their packing and the packing removed from my property. It didn't happen and NewAge wasn't able to make it happen after being informed. Still waiting on a refund of my $292 premium paid for this service. I put everything together in a day (by myself) but found I was missing 1 front shelf (hanger) clip for the workbench shelf. I informed NewAge that I needed a replacement clip (Part # PB3-110.004A-01-XX). They replied that this clip was not available as a replacement part and to just go buy it at any hardware store, including Home Depot. They offered me $40 off for my trouble. This is not standard shelving hardware and this is turning into a major problem with zero support from NewAge customer service. All of this for a $0.25 piece that didn't ship with the order! Buyer BEWARE.
Products used:
36" Pro Series lockers and 6' Workbench
Hello Michael, we are very sorry we were not able to supply this part for you, we may not be expecting this part back in stock for some time which is why we offered the credit for you to purchase it yourself rather than waiting an unknown amount of time. We thank you for choosing NewAge Products.
I have The pleasure of using a friends work bench system from New. Age Products and was impressed with the Quality.Once I finished my work shop I was looking to add a system for my use. With the help of sales Associate Piyush Banerjee|, the purchase was made simple and quick.
Highly Recommend their products and their team.
I am a homeowner and needed help with adding a cabinet to an existing order and was having some trouble. I was connected to an assistant named Piyush Banerjee, and he was very helpful in getting the cabinet ordered and made sure it would be delivered within my needed time frame. Thanks again. Order # US*******
Patrick
Hi Patrick, we are glad to hear you had an awesome experience and received the assistance you needed! Thank you for taking the time to leave your review, it is much appreciated.
Harshala Moghe is an asset to any company. She was informed and knowledgable on the products as well as creative in her design. She took my requirements and configured a solution that will work perfectly for me. I hope her leadership team is carefully monitoring her stellar performance and keeping her in mind for future leadership opportunities. These types of employees do not come around very often and I hope New Age takes full advantage of her skillset.
Hello Tim. Thank you kindly for your review of your ordering experience with Harshala. We will surely pass he feedback along! Thank you for choosing NewAge Products!
I will update review when I actually get my grill. I purchased the main kitchen set and was told they had grill. After I order I was told they don't. Maybe a few weeks? Now I'm waiting months and it looks like it's a few more months? It's unacceptable. We are returning it untill we can get the entire setup. I read about this last year and it was spot on. Wait for parts is ridiculous long? So far I asked for a discount to keep my u it and nothing. I asked for discount on grill since I will miss the entire summer and nothing. Everyone has been nice but nobody has done anything but be polite. Still no grill.
Tip for consumers:
Make sure they have everything in stock and order early I'm talking summer prior! I ordered in February and I'm looking at November?
Products used:
Outdoor kitchen stainless and grove
Hello Dennis, Thank you for your message, due to the global supply chain issues and increased order volumes we are unfortunately expecting delays with our deliveries. Please contact our customer service team at 1-877-306-8930 (Option 1) and and we will be happy you give you an update on your order. We appreciate your patience and apologize for any inconvenience caused.
I have been hunting for cabinets and stumbled on Newgate…I thought they would work, but I was not sure. My consultant, Riddhi, showed me options I did not even consider. She also alerted me of discounts and when they would expire. I can't wait for my new cabinets to arrive with all of the gadgets. The re-organization of the garage is now exciting thanks to Riddi's help.
Hi Theresa, thanks for your Awesome feedback, and we are glad that you are excited about receiving the order.
Hello Robin, Thank you for taking the time to share your positive feedback. The design and actual setup looks exactly same, and we are glad to know that you liked it!