• Newage Products

Newage Products

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Overview

Newage Products has a rating of 3.5 stars from 284 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Newage Products most frequently mention customer service, outdoor kitchen, and garage cabinets. Newage Products ranks 2nd among Cabinets sites.

  • Service
    175
  • Value
    150
  • Shipping
    105
  • Returns
    48
  • Quality
    95

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 62.5%
Positive
10
Neutral
0
Negative
6
122
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How would you rate Newage Products?
Top Positive Review

“Service”

aftab n.
5/22/24

Roma was a great help in explaining me the design but she did not follow through the sale even after I requested an email to send me the design. Piyush Bannerjee has been a great help in explaining me the products & following through. He is a keeper.

Top Critical Review

“SCAM ALERT”

Jared S.
6/22/24

New Age is not only a complete scam, i don't thing there is really a company making these grills. You cannot buy any parts from them? I am left with speculating they are simply a jobber or something like that. There is no way to convert a brand new natural gas model to propane but they sell both. They claim the grill is manufactured as either natural or propane which is a outright lie. The only difference is the connection and orifices. Almost every other manufacter of grills have conversion kits which is the propane regulator and new ofifices. The grill i purchased( 13 MONTHS AGO) for over $5k is now a very large paper weight. The most distressing thing is I bought it from Costco which is being told what a scam New Age is. DON'T BUY ANYTHING FROM NEW AGE!

Reviews (284)

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Reviews that mention popular keywords

age products (21) customer service (81) garage cabinets (30)
Thumbnail of user cb719
1 review
0 helpful votes
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October 15th, 2021

I wanted to make some modifications to my garage setup. A super helpful Newage employee named Vishakha T. Helped me redesign my setup so that it was more space efficient. Additionally, her redesign allowed me to purchase more complete sets - ultimately giving me more cabinets for the same money. I am super thankful for all her help!

Service
Value
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hey there, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Vishakha was able to make your experience great :) Thank you for choosing NewAge Products.

Thumbnail of user rosef372
1 review
0 helpful votes
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November 1st, 2022

I live in Canada and had experienced a lot of difficulty in purchasing the New Age vinyl product. The Canadian distributors were out of stock. I contacted New Age in the USA directly and was very quickly and ably assisted by Aziz who promptly took my info and processed my purchase request. There was no need to go through the Canadian distributors. I am so grateful to Aziz and the New Age company. It is very difficult to find a vinyl product that is 9.5mm thick which is necessary if you want to make a room warmer. Thank you very much Aziz and the New Age Company!

Products used:
I have not used the products as yet. I will receive them in the future for installation.

Service
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Rose. Thank you for your kind review of our company and also for our agent Aziz! We are glad that you are enjoying your product and we thank you kindly for choosing NewAge Products!

Thumbnail of user fredl210
1 review
1 helpful vote
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April 28th, 2021

I called for assistance with design and a variety of questions. Vishakha was outstanding. She was efficient, knowledgable and was able to advise me on the best layout for my space. At the end of the call she took a minute and provided what looked like a photo rendering of how the new cabinets and work area will look. I was lucky to talk to a professional. Thank you Vishakha!
Hopefully the delivery and installation will be as flawless as the design and purchase process.

Products used:
ordered garage system

Service
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Thank you for taking the time to share your positive feedback, and we are pleased to know that you are happy with the purchase experience. Please do not hesitate to reach out to our customer service team at 1-877-306-8930 (Option 1) in case if you have any questions related to your order.

Thumbnail of user charlesm1641
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

I was lost in my thoughts for a garage storage system design. Two ladies from Newage Products (Riyaa & Sagarika) aided me all through the process... from my initial thoughts, to a 3D design that I could view and understand what I was wanting and what I would get. Thank you so much for the assistance.

Products used:
Garage Storage System

Service
Value
Shipping
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Charles, Thank you for taking the time to share your positive feedback and we are glad to know that you are happy with the design

Thumbnail of user scottr1656
1 review
4 helpful votes
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November 30th, 2021

I would avoid this company. Once they discontinue a product you are no longer able to access needed parts to maintain your purchase. A lock on my locker broke and I can not open the locker any longer. The lock is no longer connected to the rod that secures which means the hinges have to be cut off to open the locker to complete the repair job however Newage no longer has access to the hinges to complete the repair. Additionally, the paint finish has started to rub off.

Service
Value
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Scott, we are very sorry for the inconveniences, the performance and performance plus series is no longer available and we do not make spare parts for them any longer. Thank you for choosing NewAge Products.

Thumbnail of user sarab1018
1 review
0 helpful votes
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November 11th, 2022

I spent about an hour on the website trying to put together the exact pieces I wanted to make my new bar. I could not get the pieces I wanted to put together without buying unnecessary parts. So I called to put the exact bar together that I wanted and Geepsan was fantastic to work with!

Service
Value
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Sara. Thank you for your kind review of our agent Geepson! We are glad that you had such a pleasant experience and we will be sure to let him know. Thank you kindly again for choosing NewAge Products!

Thumbnail of user beccas75
1 review
0 helpful votes
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November 2nd, 2022

Aziz Slatewala assisted me with an order for garage organization and storage. I'm working with a contractor who works with NewAge products, and Aziz made it very easy to add items to my cart, form a quote and email me the link to check out. Thank you Aziz!

Service
Value
Shipping
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Becca. Thank you kindly for your review of your assistance from Aziz! We will surely pass your compliments along to him and we thank you for choosing NewAge Products!

Thumbnail of user cyrill14
2 reviews
0 helpful votes
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October 3rd, 2021

Online late on a Friday night with Rashmi L, needed to schedule a delivery to a certain week, and he came through! Was able to take advantage of the sale, can't wait to get my Bold Series 9-Piece Cabinet Set!

Tip for consumers:
All great, if the delivery goes as smooth as the order will a rare treat in this day and age.

Service
Value
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hey Cyril, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Rashmi was able to make your experience great :) Thank you for choosing NewAge Products.

Thumbnail of user richardp1902
1 review
0 helpful votes
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August 25th, 2021

Excellent experience with Juilee Makhe in going over our design options and showing us various options to design our garage cabinet layout. Very professional and knowledgeable about all of your products and answered all of our questions completely. She created a 3-D image of the design for us giving us confidence in our final decisions. Juilee is an great ambassador for your company.

Products used:
Garage cabinets

Service
Value
Shipping
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Richard, thanks for your positive feedback about Juilee, and we are pleased to know that you are happy with the service.

Thumbnail of user kevinb2959
1 review
0 helpful votes
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November 20th, 2022

We wanted a nice product for our home bar and Newage Cabinets offered a very nice affordable option. Vellanki with customer service was extremely helpful on the phone with placing the order and helping with shipping details.

Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Kevin, Thank you for your kind review of our agent Vellanki! We are glad that you had such a pleasant experience and we will be sure to let him know. Thank you kindly again for choosing NewAge Products!

Thumbnail of user billf557
1 review
0 helpful votes
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June 4th, 2021

She knew the products and made great recommendations. She was very professional, helpful and personable. I could tell she enjoys her job and is a happy person with a good attitude and sense of humor. Manju is makes a great impression for Newage!

Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Bill, thanks for your positive feedback! We are pleased to know that you are happy with your interaction with Manju.

Thumbnail of user beet3
3 reviews
12 helpful votes
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December 27th, 2017

I purchase the aluminium Outdoor 3 piece cabinets 97" x 24" with stainless steel counter tops. On the website, this product is advertised as weather resistant - will withstand water, snow, wind, backyard debris. The stainless steel counter tops that came with kitchen cabinets started corroding in less than 2 months. Called their customer service and was told if there's the presence of salt or chlorine, it WILL CORRODE. My house is about 1/2 mile to the ocean, but no chlorine is present. The company FAIL TO DISCLOSE this fact to INFORM consumers that the stainless steel is NOT weather resistant. If salt is present in the air, such as for a house close to the ocean - this product will CORRODE! Consumers can order directly through there website newageproducts.com or thru Lowes, Homedepot, Walmart.
I paid $2400 plus additional shipping to Hawaii. This is NOT something I can return easily!

Tip for consumers:
The cabinets are made in Canada. They use the metric system, so the plumbing connectors are not 100% fitting to plumbing in the US.

Service
Value
Shipping
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Bee, we are very sorry for the experience you had and we hope we were able to provide you with a suitable resolution. Thank you for choosing NewAge Products.

Thumbnail of user paulm2910
1 review
0 helpful votes
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August 31st, 2021

I was on the phone w/Rasmi a sales consultant. I ordered a lot of cabinets and she was very helpful. Actually was on the phone w/ her for about 30 minutes. She was patient w/ me, she was polite and did a good job on my order. I knew exactly what I wanted however out of stock on the 36in multi-in use locker had to settle for the 30in. Not the end of the world it will do. Looking forward to delivery. From reading reviews New Age packs these cabinets very well. Sure hope so. Nothing is more annoying then receiving a damaged product. I will hope for the best. Looking forward to writing another review after I receive them.

Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Paul, thank you for your feedback, and we hope you will like the product! T!

Thumbnail of user joshw562
1 review
0 helpful votes
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February 18th, 2024

Charan was very helpful with the process to start the design for my New age cabinets.

Great service

Value
Shipping
Returns
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

That's awesome to hear, Josh! We're glad Charan was able to help you in kickstarting the design process for your NewAge Products cabinets. If you have any more questions or need further assistance, feel free to reach out!

Thumbnail of user gregoryf416
1 review
0 helpful votes
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October 28th, 2022

I was in contact with Geepson Lobo to discuss the product I was seeking to purchase. He was very polite in his delivery as well as clear, and assisted with all information about the product and offers.

This has been a very enjoyable purchase made on line and I am proud to be a part of your growing growing company and with staff such as Geepson, you will always have that professional confidence that we all hope we receive.
Thank you,
Greg Filiatrault

Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Gregory, Thank you so much for leaving the 5-star review for Geepson! We appreciate your feedback and thank you for choosing NewAge Products.

Thumbnail of user jonathanm851
1 review
0 helpful votes
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May 22nd, 2021

Called the customer service dept and spoke to Juilee Makhe, she was great and helped me all my questions. She was patient and also listened to all my concerns and addressed it immediately. Will recommend the company and the products to anyone.

Service
Value
Shipping
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Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Jonathan, We appreciate you taking time to share your valuable feedback. Your motivational words continue to inspire us for providing superior customer service.

Thumbnail of user karlf72
1 review
1 helpful vote
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May 2nd, 2021

I love the NewAge products and have purchased them now for two different homes. I had an issue with an order and after getting the runaround from the customer service team I spoke to Juilee Makhe on the Design and Sales team and she figured out my issue, stayed on the phone with me as my order was completed and confirmed everything went through properly. Definitely a professional result.

Service
Value
Shipping
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Karl, We appreciate you taking time to share your valuable feedback. Your motivational words continue to inspire us for providing superior customer service.

Thumbnail of user emilyh1340
1 review
0 helpful votes
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February 18th, 2024

Charan was extremely helpful in our initial call with our digital design. Great experience and would recommend.

Products used:
n/a

Service
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Emily, we're so delighted to hear that your digital design consult with Charan was a great experience! Thanks for the positive feedback and the recommendation. If there's anything more we can assist you with, just let us know. Cheers to your upcoming project!

Thumbnail of user mikev561
1 review
3 helpful votes
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October 15th, 2021

I rate the NewAge products, that I have received so far, a 5. They are well constructed and of high quality. I rate my overall buying experience a 1.

I ordered a Pro Series 6 Piece Cabinet Set on August 27,2021. I received 5 of the pieces on September 18,2021 but did not receive the Pro Series 5-drawer Tool Cabinet in the set.

Receive an email on September 14,2021 that the Pro Series 5-drawer Tool Cabinet had shipped with estimated delivery date of Sep 08,2021 - Sep 24,2021.

I started contacting both NewAge and their shipper NDS on September 29,2021. For two weeks the only status I can get is it is "in transit" or we are looking into it and will have an answer in 24-48 hours. I finally got a reply that "NSD is unable to locate the shipment" and another please give us 24 hours.

I was planning on buying more cabinets to complete my garage make over but not willing to deal with these delays in receiving a order.

NewAge would not post this review on their Website.

Service
Value
Shipping
Quality
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Mike, we are very sorry for the trouble you went through and we hope you are enjoying your purchase. Thank you for choosing NewAge Products.

Thumbnail of user carmeng420
1 review
0 helpful votes
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August 21st, 2023

Hamdan has been so helpful getting us all set up for our consultation! He is so thorough and we are now super excited about what the designer will show us!

Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Carmen, thank you for your review. We appreciate the positive feedback and are so happy to hear you had a great experience! Thank you for choosing NewAge Products and being a valued client.

Thumbnail of user kerryh207
1 review
0 helpful votes
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June 13th, 2021

So far I can say enough about the service - Sagarika worked with me on the design including a 45 minute call online where she was making changes as discussed. Overall very satisfied.

Tip for consumers:
Take advantage of the free design service

Products used:
Garage Cabinets

Service
Value
Shipping
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hi Kerry, thanks for your great feedback. We are glad to know that you are happy with the experience

Thumbnail of user mannyg41
1 review
0 helpful votes
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October 14th, 2021

Rashmi, was very helpful understanding the process of the order and best use for our space.
Even thought delivery is 2 months away I hope it arrives on as quoted. So many options is great

Tip for consumers:
organizing space

Products used:
8 piece cabinet set

Service
Value
Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hey Manny, thank you very much for leaving the amazing 5-star review! We appreciate your feedback and are happy that Rashmi was able to make your experience great :) Thank you for choosing NewAge Products.

Thumbnail of user rodneyc175
1 review
6 helpful votes
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March 6th, 2021

I'm not a much for writing reviews but after owning this nearly $2000
Semi stainless piece of junk I have had one problem after the next with it. After less than a year the ignitor failed and no replacement parts available so now I get to light the grill with a long ended lighter. After two years all four valves developed leaks were they meet the supply tube and when ignited one day blew up. So nobody in the customer service really knew how the grill is assembled so they insist on photos of the problem and hire a licensed gas fitter to tell me the obvious, Ad if I haven't spent enough money on this piece of junk.
Long story short, DO NOT BUY THIS GRILL unless you plan on using it twice a year.

Products used:
Barbeque

Service
Value
Shipping
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Thumbnail of user newagep1
NewAge P. – Newage Products Rep

We want to extend our sincerest apologies concerning all the issues you have faced as this is not our ideal customer experience and best practice. Please reach out to us at support@newageproducts.com with your order and contact information, and we will look into this on a priority. However, in the meanwhile, we would request you to please do not use the grill and shut off the gas connections unless the gas leakage issue is addressed

Thumbnail of user christinem2884
1 review
0 helpful votes
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August 3rd, 2023

After requesting consultation I received call from Hamdan to schedule my 3-d tour. He wanted to make sure they had clear understanding of what I want so I can have an effective design meeting

Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Christine, Thank you for your review of your design consultation experience. We will surely pass this review along to the team. Thank you for choosing NewAge Products!

Thumbnail of user laurenceb173
1 review
2 helpful votes
  • Send Message
June 15th, 2023

This company is very attentive to you as the client during the sales process. However, after that they will not help in any way possible. They are a frustrating company to deal with and would not even supply a receipt showing that the almost $5,000 order had been paid for by credit card. They also shipped products early and without out our knowledge at a time when we were away. Because the trucking company held it as long as they would, they were going to send it back or I had to pay storage. Very inefficient and unhelpful company. The cabinets are fine, but the company is not easy to work with.
UPDATE: You may have noticed the customer service department from New Age Products left a response to this review. There was an option to reply to them via private message. I did that and told them that I had contacted customer service without any success, and they NEVER even responded to my private message. Don't let their response fool you into believing they are willing to solve the issue. They are non-responsive in helping after the order is placed.

Thumbnail of user newagep1
NewAge P. – Newage Products Rep

Hello Laurence, We sincerly apologize for the inconvenience caused. Should you have any questions or concerns you can contact customer service team directly at: 877-306-8930 and select 'option 1' for assistance and we will be happy to assist you.

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