New China PearlReviews 1

Very disappointed with the customer service at this establishment. Found out about this restaurant through a voucher website (eversave.com). After ordering my food, the restaurant refused to accept my voucher because it was on my iPhone app, and not printed out. It didn't make any sense, but we offered to email them the voucher, they said no. We asked if they had a printer in the restaurant, they said no, which we figured was a lie since this place was huge. How could they not have an office with a printer? I couldn't believe the audacity of their staff, they told us it was our fault, we should've know the voucher had to be printed, they told us we could come back to use the voucher for another visit but the voucher expired in 2 days so we wouldn't have had time to come back, plus that was totally besides the point. The way that the situation was handled by the staff was incredibly rude and inconsiderate. I've never had a situation where any other company has rejected a voucher from an iPhone app. Based on the way this situation was handled, i would never go back to this restaurant, i'm very upset at the way we were treated, plus the fact that we ended up paying way more than we anticipated. I also wrote a detailed review of Eversave.com on how poorly they handled this issue as well.