Newegg CA

DO NOT order anything from Newegg! Out of 8 items I bought from them, one was delivered to the post office, not my house, one arrived damaged (From the factory, NOT in transit) and they're refusing to issue a refund until they receive it back (even though it's shipped and they have the tracking number), and one has a tracking number that says there is no item associated with it, I haven't received any updates on it for two weeks, and now they're going to take another week before they even look into it. I'm down over $600 in items I don't have.

Recently I've been thinking about that time I clicked on a checkbox that said "Free Item" and how it was used against me to steal $50. This is when Google was giving every retailer a ton of these Alexa clones (Echo) out for FREE with other orders.

Well, it's FREE, why not, right? Problem was, I never received the product I ordered. I got the Alexa clone I didn't really care about, but not the original item. So I had to get a refund, but they took off $55 for the Echo!

To this day, Newegg has failed to send me a refund for the money they took from me. There was no disclaimer stating that I would be held liable for a "FREE" item for $55. They gave me credit which I didn't want to use, given that I don't expect my next order to arrive, let alone come without hidden customer liabilities. I spent hours on chats when it happened but never got my money back, so I eventually gave up.

I just wanted to repost my story for anyone thinking of buying from Newegg: don't!

A horrible experience with Newegg.ca
They refused to replace my newly purchased Gigabyte motherboard claiming that I have "bent the CPU socket pins" and that this was beyond warranty.
I have assembled many computers in the past and never had problems with CPU sockets. It's easy: You line up the 2 small protrusions on the socket with the 2 notches on the CPU, make sure the CPU lies nice and flat on the socket, and finally push the lever down gently and lock the CPU in place.
Upon returning the MoBo I did notice 2 pins bent (out of hundreds of them intact), but this could not have possibly been a result of mishandling since there would be a whole bunch bent; it was defective in the first place. I should have read their reviews before purchase!

I ordered PC hardware and it had the incorrect shipping address - tried to cancel my order 2 minutes after placing it and couldn't cancel.

Called them and asked to update the shipping address the next day, they told me to call back once it shipped. Called back once it shipped and they said they changed the address with the courier. Called the courier the next day, it was shipping to the wrong address and I couldn't change it, only Newegg could. Shipment was delivered to the wrong address.

Neweggs solution? Have UPS come pick up the package from the wrong address and refund me (but not shipping costs!)

Awful.

I bought a lot of computer parts a year back or two, they had very fast delivery. It actually only took about 1 week for my computer parts to come in. I ordered a new GPU, 4 external fans, and a new power unit for an upgrade of my computer. They all came nicely on time and also nothing was broken. Really recommend this site if anyone is shopping for online computer parts. Although I recommend people to always, find the cheapest online and price match it at the local computer stores near you!

I have bought various items from the site over the last year or two. In Canada, this is the best online store for computer parts. The only competition I could find was maybe a local Canada Computers (however the prices are a bit higher). If you can manage to find free shipping or you group together a lot of purchases, then newegg has a better overall price. I've built/repaired/upgraded a few computers using parts from newegg, very few of them were defective (defective products are always a possibility).

I bought PC items for 3000$ on NewEgg Canada and the carrier (Purolator) just delivered the package in front of my door on the road as I was not at home. The packages were obviously stolen. I contacted Purolator who told me to check with the neighbors or if the package was not carefully hidden by the carrier. This was not the case, and Purolator eventually confirmed that they just put the package not hidden at all, and that I needed to see with Newegg for next steps. Newegg issues 2 claims but denied it eventually (no email, I needed to call to get some news) because "it has been correctly delivered". However when you check their Canada delivery policy page it is written carriers MUST check if they can put the package in a safe place. So they are just not consistent & honest with that.
Updates: after getting a police report and advice from the OPC I reissued a claim. Which was denied all the same by NewEgg. Besides, Purolator had the nerves to send me a survey to measure my satisfaction, but when I clicked on the link, I had a message saying that it was a mistake that they sent the survey to me.

Do not buy anything from newegg.ca if you expect a food return / replacement policy. I bought a laptop on sale from newegg.ca on sale, and unfortunately had to send it in for replacement.

The laptop was deemed okay for replacement, then I received an email a couple of days later saying that I would be issued a refund because the laptop was now out of stock.

Just to be clear, I verified that the laptop model showed as in stock on neweggs website while their staff had the original laptop in their possession. No one thought to put an in stock laptop aside for me.

On the same business day that I was denied the replacement due to the item being out of stock, newegg.ca reposted the exact same laptop on a new listing. The new listing was no longer on sale and had a price increase of close to $900. Newegg staff intentionally did not replace the laptop because they would lose money. Almost a bait and switch. Fully incompetent.

After about a dozen chats with online and phone support, including speaking to a supervisor multiple times, I was told the item was both in stock and not in stock... But that they definitely will not issue a replacement.

TLDR: Don't expect Newegg returns to go smoothly.