gear-up.me

I got my first gaming rig built from Gear-up and it was very important that everything is spot on. These guys made it possible by matching my requirements and specifications. James was very patient and helpful with his suggestions. Delivery was on time and well managed. There's nothing more I could ask for, oh and they offer great after sales service as well.

My experience with this online was exceptional. Great follow up from customer support which is rare here in UAE. They have wide selection and quite short delivery time as well. I'm happy to find this e-shop and I can only recommend.

Thank you, guys, for your great support. All delivered as promised. And when my PSU was faulty they guided me through troubleshooting first and then arranged everything needed to proceed with warranty claim. I'm one happy customer! Can only recommend - one of a kind in Middle East!

Ive been buying upgrades for my pc from Gear-up since 2014, everything from monitors, cases, motherboards, CPUs, etc... worked perfectly and shipping was fast. Highly recommended. Shop with confidence :)

Highly recommended online store, especially Maynard, the Customer Support Agent. He knows very well what his doing and he's so helpful.
Even if in some items their prices are high, we still choose to buy from them because they help us choose the best product for us.

I have upgraded my PC recently and I bought everything from Gear-up.me. Definitely most reliable e-shop in UAE, helpful customer support with European attitude and responsibility.
Delivery was done as promised and all was wrapped in bubble foil to ensure it is protected during shipping. I'm very happy with them and I'll be shopping there again soon. Thumbs up!

I received excellent service from this Dubai based company in providing ne the right computer to allow me to use flight simulator X-Plane 11. Was given different options to chose from. Very good communications throughout and payment, ordering and delivery were easy. Would recommended them for your gaming needs in the UAE and beyond.

Doug H - Dubai

I asked to cancel my laptop charger order and get my money back. The support service replied that they do not refund the money for the order, but can only provide a discount on another product. I consider it a violation of consumer rights

A week ago I purchased most of my new PC components form gear-up when suddenly I noticed I mistakenly purchased a wrong Motherboard. But thanks to their outstanding customer service, I got my motherboard replaced with the correct one without hassle and fast. They are very responsive to my emails and they even give me some advice about compatibility and how to do stuffs on my newly built pc. It's an easy 5 star for Gear-Up! Must recommend!

My experience with gear-up has been very positive. I bought a synology NAS from them and there was a fault with it a few months later. Fixing this was covered within Gear-up's 1 year warranty and they were happy to oblige. Since the product could not be fixed, I got an upgraded replacement instead. Though this took more than a month an a half, the customer service staff were very supportive. Overall a good experience.

I'm satisfied with the service and products received, having bought a custom PC as well as peripherals. Though there where some complications, James and team went the extra mile to assemble the PC in office to the specifications and within my time requirements. A special thanks to them, and I will be a returning customer for sure.

This shop is well customer oriented. I didn't have my visa card open for online shopping so the guys offered me other payment options and guided me through the whole payment process. I selected bank transfer. After I made the payment they processed the order within few day and I just received my order perfectly packed in bubble wrap and I can't wait set it all together and start playing. I will nee better monitor soon so I will purchase it fro Gear-up.me again!

I ordered a Gigabyte Gaming 8 which I could not find on any competitors sites (Or my usual suppliers). I thought I would give Gear-up a try and was shocked when the motherboard was delivered two days later. No delivery damage and the board worked like a dream. Well done and you now have a new customer!
Cain@ Coolcain.com

Gear-up.me are true professionals. They first helped me with configuration by suggesting alternatives so I could think about it within my budget. And then they build it for me and deliver to my apartment. All done professionally, providing original boxes with accessories and Free game. I'm happy to find them here Dubai.

Choosing for the right online shop makes me worried, as i always encounter problems with the delivered items ( wrong items). But with gear up i don't feel hesitant because one of my friends recommend them with the good service she experience while purchasing with them.
And they prove it, and as a matter of fact i'm now their regular customer :)

Finally shop here in UAE where you can shop like in US or Europe. I'm happy you are here guys! When they don't have some item they try to find it or they say it's not available but they don't give you empty promises. Great selection and overall awesome e-shop. Keep it up!

So far i have made 3 purchases from gear-up.me.
It took about 7-9 days for the order to arrive (International) and received the items in a good shape. I'm not impatient so i'm fine with the delivery time.

Also thanks to maynard from the customer support department.

Could not be any happier with the build that the team put together. From initial chats with Lidel who is very helpful to the end product I am really happy with how it has turned out. Lidel was super helpful through the process, he suggested better options for the build and gave advice which made the PC better than I could ever have imagined

Highly recommended! I received my PC last week and everything went perfectly well. From ordering the parts on the website, dealing with customer support (James), requesting for PC assembly and up to the actual collection of the PC, the entire process was seamlessly smooth and easy. Will definitely buy from them again!

Great customer service; had my graphics card that stopped working replaced (to a higher model since they were out of the model I bought) within two weeks. Their shipping and handling is also fast and their prices are generally OK (very good for the middle east, not as good as Newegg or Amazon, though this is understandable).

I purchased new PC set up for gaming and the guys from Gear-up.me helped me from the idea of selecting the right parts through the compatibility check to actual building of the PC and then they delivered it at the exact time they have promised and confirmed with me. Really great stress free experience. I'll be using them for all my IT projects from now on.

Shopping online, I was careful to find and buy a product whose description precisely fitted my needs. When it arrived (after a little mix-up about the delivery, but that's another story) it turned out to be not quite what I wanted, after all, and not right for use in the UAE. There followed a quite lengthy back-and-forth, (fixing the delivery) establishing the exact nature of the problem - complete with photos - and what was going to be done about it.

Although it was frustrating to have to go through this, their customer service was unfailingly polite and positive, and I got the clear impression that they really cared about making sure I got what I wanted. And I did! Eventually. The website still needs work, and I suspect that there's a bit of a disconnect between their fulfilment and follow-up, but I have already recommended them to one colleague, and expect to do so again.

Absolutely love this site. I can find items that are so difficult to get here for super prices - plus I receive good advise for my compatibility checks. The guys really know what they are doing, used like ten times and never had a single issue. Ok. Once the delivery was delayed - but they let me know about this on time - guess this is what custoemr service shall be. Can recommend.