New York & Company

I have been a fan of this store for several years. Once the brick-and-mortar stores closed, I noticed that the clothing online was of lower quality. Last year, I decided to try them again and saw they were hit or miss, but I loved a few items. In January, I ordered two suits and returned one. I received confirmation that my return was received and waited patiently for the refund. After weeks, I emailed Customer Service and was advised that the refund was processing, and I was offered a discount for a future purchase. Thankfully, I did not fall for that. Now, my request for a status update is being ignored. After researching, I learned that several others have experienced this recently, and now the return policy says all sales are final. They don't answer calls or emails. Do yourself a favor and just pass. You have been warned.

Listen to the other reviewers. DO NOT BUY ANYTHING FROM HERE. Unfortunately, I discovered too late.

I've ordered from them in the past maybe 3 or 4 yrs ago and never had an issue. However, things have changed badly.

I'm starting to wonder if they are based in a foreign country because of their shady business practices. It's been 2 weeks and my $300+ worth of clothing has not been shipped; only a shipping label was created. They do not respond to emails or calls so don't waste your time.

It's a shame I had to do a chargeback with my credit card company. That is what I recommend the rest of you do if you have ordered something and have not received it within the 5-7 business days their site alleges.

1993 Wrk for NY&Company formaly know as Lerner. Shopped 20+ today I'm disappointed that its no longer what it was back in its glory. All but 1 piece of clothes was ok the rest of clothes were subpar. I purchase a bulk of Final sales based on past experience but now its not the same. Now I'm stuck with items I cant even exchange or get credit for. There no longer buy again.

I wish I could give a negative review. I have ordered from this company for many years, with no issues. However, the order I placed on March 18,2024 still hasn't made it to me yet. I called and emailed multiple tomes with no response. No response, not a peep. I have a store card with them, and I made a return from a purchase in earlier February of 2024. On February 15,2024, I received an email saying "Your return was delivered via UPS on Feb 15th, 2024. Due to a high volume of orders, we are experiencing a delay in processing returns. Please allow additional time to receive your refund. We appreciate your patience, and you will receive an email confirmation once the process is complete. Please note, that depending on your original payment method, it may take additional days for a return credit to appear on your credit card or bank statement." It is now April 5th, 2024, and no credit back to my NY&Co store card. I am now getting an interest charge on an item that I returned. I reached out to the card company any the said they cannot issue a refund. While I had them on the phone. They called NY& Co and could not get a hold of them as well. They have lost a customer

I bought a dress in November that didn't arrive until January. I was charged 3 times for the dress. Once it arrived I was very displeased with the quality so I immediately returned it. The company emailed me on Jan 23rd confirming they received my return. It is now March 8th and I have not been reimbursed for the return nor can I reach anyone at customer service to give me an update. Will never be doing business with them again!

After a very frustrating return experience with no refund in site, I am just learning what a messed up company this is. I wish I had never purchased anything from them. The original shipment took a long time, but that was nothing compared to my return. Emails bounced back, no customer service staff, voicemails unanswered. Now I come to find out that the parent company is actually going under. Be sure to dispute the charges with your credit card company before it is too late.

Read more about the collapse hear: https://www.yahoo.com/lifestyle/future-lord-taylor-york-co-*******.html

I used to absolutely love New York & Company when they were stores through out the state. The quality of clothing and styles were amazing. Now that they are strictly online, the quality, sizing consistency, and styles are horrible! There was a huge sale the other day and I was unsure of the size I should get for some pants in fear of having to return them. Thankfully I had some old pants from NY&CO so was able to determine the size I would possibly need, and the ones I ordered actually fit. But it doesn't happen like that all the time for everyone. I just went on the site to order some more items and everything I selected was final sale!
The fact that EVERYTHING is NOW FINAL SALE, NO RETURNS is outrageous! This is a great way for them to lose all their customers. Buying online is already hard enough, but being stuck with clothes that do not fit really sucks.
So I guess I am no longer a customer. They need to rethink their policy and go back to Final Sale for things that are clearance/red line.

I wouldn't recommend getting anything from their site unless it is jewelry or other small accessories that are more than likely going to work out.

Good Luck. I am not a fan of NY&CO anymore. SO OVER THEM.

Been a month and still no refund! They confirmed a month ago that they have my returned items but I am still waiting for my $263 refund. I have emailed, called and chatted. They keep saying they are sorry for the inconvenience and wait 5-7 business days for an email that my refund has been started. Never get anything and still waiting on my money! I used to love this company but I will never purchase anything again! One unhappy customer.

They cancelled an item that I bought on sale with no explanation. After many robot-like email exchanges with their customer service (who seemingly have no power to help) they said sorry but you can just buy it again if you want (of course at regular price.) What I thought would be a simple ask—simply ship me what I ordered, instead it ended up being tedious and unsuccessful. Buyers beware.

Horrible company and customer service. They have had my returned item for over 6 weeks. I have contacted the company several times and get an excuse that the warehouse has still to process it (since Nov. 27,2023 when it showed they had it in their possession). I get the same excuse and it will be 3 to 7 business days to process. They don't process and won't return my money. I have contacted them weekly and it is the same lie. Order N*******

I first came to this site because I'm not a teenager anymore and needed something more sophisticated. The material is good but if your going out to get pants go to the store and try them on first. I bought 4 pairs of size 10 and two feel like I need a belt, the other two fit fine. Also they have sales like buy one get one free for pants so sit for that or until it's on clearance. Just sign up for emails to get the best deals. I didn't give them five stars because two pairs are stretched out in the back that I didn't realize until later.

I use to be a frequent shopper of New York & Co, but will never shop there again! I already thought it was unfair that a company who is "online only" didn't offer free returns… However, I've now had 2 orders 'processing' for over a month; and they are holding $250 of my money! I've spent hours on the phone, trying to talk with someone, but they never pick up. It took about 2 weeks to receive a response to my email, and all they said was their warehouse is behind, and my request to cancel my orders was denied.

I never received an order confirmation email. My items have not been shipped & customer service will not cancel my orders… yet they are holding my money. Also, since the order will now be VERY late (if it even comes), I won't need it anymore…. And based on the companies policies, I will have to pay to return whatever I receive, and then hope they refund me faster than they ship? This is ridiculous!

I tried to return an item and it was 2 days past the new return policy which they do not tell you that it's been changed. So $70 worth of merchandise I have to just take home they wanted to give me $4 for it how insane I will not shop there again

Filed with BBB. Keep dragging feet on refund. They keep extending time for when they will give it to me. Excuse after excuse. Will not get supervisor. Done playing their games. Be warned.
*additional info:
They finally said they'll issue my refund (after getting BBB involved, coincidentally) but now they are taking the shipping amount out of my refund! They sent me the wrong item and I'm being penalized! What a joke of a company

I returned a partial order, email from NY & Co confirmed items received Feb 6th with a note to be patient for the $100.60 refund. Next message on the 16th said the return window closed on the 12th! They held onto the order until the return window closed so no refund.
Contacted my credit card company, they refunded my money.
DO NOT ORDER FROM NY & CO, RETURNS A TOTAL RIP OFF!

You can only return items for refund. Even if you order the wrong size or it didn't fit you don't have the choice to have item replace with same but different size. Which means if it's no longer on sale you have pay higher price or if you used city cash you loose out on that. And the return instructions never includes the reason for return included.

Horrible customer service. I loved their clothes and spent all my budget on clothes there. If haven't heard you CAN NO LONGER cancel your order. I've been eating 4 weeks for a few summer clothes which I still do not have. I waited 17 minutes to speak to someone.

They have closed all their stores so you have to pay to ship back items.
I bought a bunch of clothes for my nieces for Christmas from NY&CO, they didn't fit and live out of my state. By the time i got the items back from them it was over 45 days. I spoke to lots of managers but not one would help. I lost over a hundred dollars and had to pay shipping. All they would pay me back is 30% of what i paid and they are still selling the items at regular price. What a rip! I'm cutting up my NY&Co credit card and will never shop there again!

Bought a beautiful dress for work. Put it on, Gorgeous! After 1 hr of wearing this dress, it no longer fit. It became so saggy, loose, no form, baggy, disgusting. I was so embarrassed wearing it that I HAD to write this review. So horrified and disappointed in NY&C for this horrible quality.

I placed my order on 5-1-2022, beside my order confirmation I have not received anything else. Package has not shipped nor processed. I have called several time and still have not been able to speak to anyone. I've been on hold for over an hour, tried calling all different times of the day…. This was my first, and last time ordering from them.

What is going on with Ny&Co? I'm a new customer and Ive been waiting on my refund for over a month. Merchandise was received by Ny&Co warehouse March 6th 2023, according to several customer service reps I've contacted. However the only explanation I'm constantly getting is that the warehouse is backed up with returns so therefore the return of refunds are backed up., Shame on Ny&Co for not hiring enough staff to handle there returns. They sure know how get our hard earring money quickly when we place orders with them. If you can't handle it shut it down like you did your stores. Reporting them to the BBB for making promises on there website regarding there refund policy and not fulfilling them.

The quality of new york and company clothing has changed over the years since the company is online...I have been shopping with NYC for at least 20 + and everytime I order something I'm dissatisfied. The sizes are off, the style has change I'm assuming because of all the celebrities lines they bought in. I use to just order my size but now its either to small or to big, or doesnt look as appeared online...I'm paying off my card and moving on... 187.00 left before paid off

I bought three pair of pants that were supposed to be "regular" size length, they were too long for the description of the "tall" size length. Over 39.5" long! According to the website, "tall" was supposed to be 39 inches. Then I wanted to return they want to charge you to return their faulty clothes. It's been two whole weeks since they have received the pants back. Still no refund!