New York Safety Council

At first course went well but when it comes time to get my certificate, they didn't provide me with a copy. When I contacted them they said I must wait 7-10 business day to get it unless I paid more money to get it faster. When I express my frustration kindly to customer service, gentleman just said goodbye and closed the chat. Very unprofessional. They should let clients know upfront that their delivery system has been changed and certification is no longer available upon completion of the course.

This was an amazingly frustrating experience. The voice recognition security feature is over the top. Like another reviewer, I was 2.5 hours into the course and missed and question (with tricky wording) and was locked out. The only remedy is to pay another $25 and take the entire course again. So the company makes more money when people fail, which just seems wrong.

The DMV really had new rule in place where it literally makes you retake the entire test the entire 4-5 hours you answered correctly and completed chapters in. That seems like a technical issue and customer service yields to the rules which is so pointless.

No communication whatsoever
I recommend in person classes
Never received my certificate
No customer service 2hr hold period
My money went down the drain.
Never use this service
Can someone who has had a good time with this service please reply to let me know how well

My money went out the window. Today was the late day to complete it. I set the time aside and was actually enjoying going thru the modules and found the info interesting. I had no issue doing the voice recognition security. No issue logging in and out. The security questions are not correct regarding "attempts" as well as answers. While working my way through the sections, my Grandkids came in with Halloween Costumes. I turned my attention away (tho I had clicked "keep me logged in") for 20 min or so. That was the end of that. Can't get back in. I agree with the others. It's a scam to collect the fee multiple times. They will find or create a reason to do so. If you get a call, make a cup of coffee or burn toast... you lose. IMHO: Completely unrealistic. DON'T DO IT.

Re payment for course: AKA: New York IPIRP.

I've done the safety driver course with other companies and never had a problem. I tried this one and it was awful. It's a scam to take your money, you have to avoid this business. Even registering was a red flag with a ton of security questions.

They've changed the course so much that it feels like a scam. If you answer the questions wrong, they lock you out and expect you to reregister and pay again every time, no matter where you are in the course. I was emailing with them and they were very quick to reply, until I ask for a refund. Twice. They stopped answering. There's nothing in the fine print when you pay that says this will be the case. Horrible business. Do not recommend. Find another course that doesn't try to steal money from you.

I paid $20 and started taking the 6 hour course with NY Safety Council. Almost halfway through (about 2 hours in), when answering the quiz question (you must answer 1 of 3 correctly), I answered the first 2 incorrectly and before I could answer the third, the screen showed that I had incorrectly answered it and locked me out of the course. It took 45 minutes for the Chat person to respond, and then another 4-5 minutes between each response. Finally was told that I had to re-register...period. When I asked about the problem with the 3rd question for which I was improperly shut out, there was no response. After 10 minutes I left the website without any recourse but to pay another $20 to retake the entire course. I went to another site, IDriveSafely.com. Took the course without a glitch. Seems like I am joining many others in warning about this site.

Looked at these reviews seeing if anyone has gotten an answer from costumer service. I've wasted over 20 hours on hold or on live chat trying to tell someone I never got my certificate. Live chat says only 20 min wait but I've waited 8 hours one day no one answered.

I spent many hours taking the course. The course took many more hours than it should have. I lost an entire weekend completing the course and I cannot get an answer as to where my Certificate of Completion is. I lost money and so much time. You can't get anyone on the phone, no email responses, no live chat. It is a complete scam. I wish I had seen the reviews beforehand. I don't know what to do at this point. I hope others are smarter than I was and they look for reviews before signing up. So angry!

1. Login using voice recording and QR code both tried and failed again and again and finally with the chat help took an hour and finally got in. All kinds error showed up.
2. Worst thing happened after I finished and passed Module 1 and 2. At Module 3 (when I finished 70% of the entire course), I made a wrong answer of a question for Vehicle emergeny chapter and the next I saw an error message that my course is blocked and I have to purchase and register again and have to take entire course. Should get no star at all. I spent almost 7 hours on their site by now.

This site used to be legit. I believe it was bought out by a new company sometime recently. The customer service is not real. The course does not yield a certificate. I had to go through my bank to dispute this charge. AND it's still listed on the DMV website as legit. IT IS NOT.

This course was enjoyable until they made new changes. I tried taking the course today and got two questions wrong and they locked me out and told me I had to re-register and pay for the course again. Please do not use them because they will rip you off!

My registered for the course in attempts to lower his insurance. He had issues with the program, so he accidentally maxed out this three attempts. We reached out to customer service and explained the situation. We were told that he would have to re-register, which based on the website was not an issue. However, their website and terms that we must re-register does not explain that ANOTHER payment would have to be done. The fact that their website is ambiguous and honestly not user friendly for people who are not use to using the computer.

This website is designed to deceive you, and at the first opportunity they take your money.
This company takes your money and if you make a mistake with the security of the system, which has nothing to do with the course answers, they keep the money and they will not return it to you, no matter what you say, no matter what you do.

DO NOT USE!

This company has some of the most intrusive and overly passive aggressive online course policy's I've ever seen. They require you to call periodically and read a bunch of nonsense numbers but God help you if you're ID number doesn't get picked up because then you are locked out. That's just one example. It's even worse if you, god forbid, want to take a different course. Then you have to set up ANOTHER account... because ‍.

DO NOT USE!

I don't recomend this school, I completed a defensive driving course and I payed for overnight shipping and I never go the certificate which I need for court. My court was rescheduled and I had to get in touch with them about the certificate and they said it was going to take 5 days to get it even though I payed $29 for over night shipping. All they did was disconnect chat

Hello,
Voice biometrics are iffy, someone talking in the next room, a car siren, maybe an asthmatic day... halfway through the course today, always same pretty quiet room, computer, etc., I failed the voice ID twice and was locked out. On Saturday at 1pm. Chat Help - '36 minute wait' then that window went away. I sent a Contact Us email... no reply yet four hours later. My insurance agent recommended this company. I regret it didn't occur to me to read reviews first! This explains the ½ price sale, because the other half will be spent in buying another course from them or another company.

I took this course over a Month ago and have yet to receive my certificate. I sent a message to the customer service and they never answered me. I tried to log on to the site to print my certificate and I was locked out. They don't let you print it out when your done! Save yourself the trouble and find a different company.

After I paid for my course I went to log in to start, the screen would not let me past the log in claiming my info was wrong. I waited for 3 hours for live chat that said wait time was 11 min. I sent an email asking for my money back, next is BBB, and after that will be legal action to file a class action lawsuit for taking people money for services not rendered.

DO NOT use this NYS National Safety Council Driver Safety Course. I was just finishing up Module 3 very long so was tired and I for some stupid reason answered 2 security questions wrong. So they locked me out. So instead of reverifying my identity and letting me back in they say I have to pay for a new course and start over again. How Absurd! This is a money making scam and completely unfair. Do Not under any circumstances take this course find another!

Lock me out after there 3 homemade security questions of there. Thanks www.newyorksafetycouncil.com. They don't send anything to your email just 3 random security questions no password. Just steal your money.

Their voice authentication system is just simply not working, theyll lock you up even you didnt breath correctly, then you get suspended, forced to wait 20+ min to live chat or call them, this is a total failure and a joke, avoid this trash if you can