nexogy

Vanessa has provided exceptional service. She was very helpful, resolved our requests almost immediately upon request and was very attentive of any other needs we may have had.

Overall, I give her a 5 star experience.

This was the worst experience by far... rude customer service you get charge spikes out of nowhere and the new company machines that they bright are so bad the phone calls don't go through... I believe they are probably not doing very well... avoid

For almost a year now their billing system has gotten awful and worse. It is either wrong every single month or I never get a bill at all. Also, when I call customer service for any reason, 1) I can't understand them due to call center in South America and the language barrier (they promised was going to be better), 2) I am on a call trying to fix an issue for 30 minutes or more and one time over an hour, 3) They don't understand me or what I want and they think it's fixed and whatever issues I had worsens and something else goes wrong. Sometimes I come in to the office and things were working fine one month, and then the other month, inexplicably, nothing works they way it should have from initial setup. The setup is horrendous and all-in-all just terrible customer service across the board. Don't even come close if your life depended on it.

This company is terrible. Can never get help right away. We've been trying to add service for months and still can't get it installed. There is nobody "responsible" for anyone's account so you are starting over EVERY time you call. They clearly don't have access to each other's notes, or they don't look/care. Their solution, unplug and plug back in. NEVER works. Does anyone have any recommendations for better companies?

I've only used Nexogy twice and was not sure how to schedule or set up a "call in" line. Jay Gonzalez assisted me in the scheduling of a telephone conference and he was honestly amazing, friendly, patient and scheduled the telephone conference in less than five minutes. I am very satisfied with the service provided by both Jay and Nexogy. Will definitely be using them more often.

I have been a customer for over 4 years with nexogy. My office is using their hosted pbx service in ft lauderdale and two international locations and i have to say this is one of the most serious and responsible companies i've worked with. We have around 79 ip phones and of course we've had trouble one day or two, but their support and response time must be the envy of a much bigger at&t or verizon.

Keep up the good work!

I have had nexogy for about 2 years now and I must say that their service has allowed my team and myself take advantage of every opportunity that comes are way due to their FLEXIBLE phone capabilities. They have helped increase my companies revenue. This by far has been a great experience. I understand that there are issues from time to time but nexogy does everything in their power to solve the issue right away. I would highly recommend their service to others.

Jay assisted us with training and setting up our new voice mails. Our phone system is very intricate and although easy after Jay's instructions, we felt more confident in handling it. Jay, thank you so much for your patience and wonderful training!

We could not be happier with nexogy. The quality of voice is great as well as the training for the system which was easier than expected. Customer service is above average. The auto attendant was a bit tough to setup myself but their support helped make the process easy!

I have only been with Nexogy for a few months, and so far so good. The one thing I have noticed is that their customer service far exceeds that of my previous phone company. I have been dealing with Marlene Cabrera, and I hope to continue having her as my point of contact since she has consistently handled any problems I may run into in a professional manner. Any problems I have encountered have been fixed immediately, and I receive phone calls right away from tech support letting me know what they are doing to solve my issue. Thank you Marlene and Nexogy tech support team!

After we switched to nexogy we could integrate all our team with the phone system, even if they were not in the office. Our team is spread out and usually not in office, everyone having their extension with them at all times improved our communication efficiencies. User portals provided are extremely useful for us to manage our own system. It takes some time to learn how to use it but after that you have complete control and no need for anyone else to do it for you. Extremely happy with the product.

Had a problem with one of our lines. Vanessa took my call, pleasantly, and offered a temporary work-around for immediate relief. Then went to task, handled the problem within a few minutes, followed up, confirmed all working as should. One step ahead of me the whole time, and ready, willing, and eager to help and PLEASE. Right on Vanessa... keep up the good work.

Vanessa is the true definition of a professional. She is always so efficient and goes above and beyond to assure customer satisfaction. She has helped me with a few issues with our account and I can honestly say she is my go to person at nexogy. I rather not talk to anyone else but her only because I know she will always have a solution! She is such a great asset to this company! Five stars all the way!

I am expressing my gratitude and satisfaction with the service and support I got from Eric and Lexi (not sure if I'm spelling her name right) on solving an issue with our phone line.

They were friendly, knowledgeable and quick. It seems that they enjoy being part of Nexogy team. I believe Erick and Lexi's success was a result of a great management and customer service directives efforts to have staff like them on your enterprise. Invest on them!
Keep service personal, simple and fast.

Thank you.-

We were having problems as a real estate company with after hours and weekend calls delayed until our return on the next day or Monday morning. We felt we were losing possible clients. With Lexi's fantastic instruction, I was able to set up a phenomenal auto attendant that could prompt callers to agents direct cell lines when office staff were unavailable to answer the phone. It is all set up and each number verified, and our Agents and staff are much happier with this service and what it provides our customers. Thank you for Lexi and the great support and guidance we received!

We just became a client of Nexogy and our experience with the sales rep. And provisioning department has been very good. Like anything in life, there were some minor problems, but the most important part was the speed of resolution. We are very impressed with nexogy and their support team.

Since becoming a client I have only had to call in a few times but Erick and Jay are always very helpful and have always found a way to help me quickly and efficiently. They make things very simple to understand for a novice like myself and Iappreciate their effort in insuring that our phone system runs smoothly. The whole support team is great- always putting forth an A+ effort!

Javier Mendo has shown excellent attention to detail when providing support and he has been instrumental into getting some of our more complicated projects off the ground. I’m very pleased with his service and expect to continue working with him as he has been nothing but top notch. He is an excellent resource for your company.

Love that you can email technical support and they respond quickly. Generally, the few issues we have had over the years we have had service through Nexogy, they resolve the problem within 1-2 hours. We have had Nexogy going on 10 years; one of the reasons we've stayed with them has been their super responsive and very friendly technical and customer support staff -- on top of the great rates we get from them!

We’ve been with nexogy for quite some time now. The quality of the service is real good and we are very happy they now offer support here in the USA. Pricing lowered and we were immediately on the new plan, saving evermore month after month. My only recommendation to potential and/or existing customers is to have good quality bandwidth for all your internet needs including VoIP. We have WiMax service from nexogy but also a dedicated Switched Ethernet from AT&T that also nexogy offered us. Keep up the good work!

I am very impressed with the level of service that Nexogy has to offer. Recently, I have had the opportunity to work closely with Jay Gonzalez on an number of matters. He is able to exceed expectations every time.

Thanks for your prompt response because without asking or calling your support, your office call me to find out about what was the problem. I'm very happy with it.
Thanks for your letting me know that my business is important to you.

Vanessa provided our company the best customer service by personally taken charge of out situation and advising us in how to proceed.
Thank you Vane for all your efforts and help.

Alejandra Rodriguez
I AM CrossFit