nexogy

Almost a year with the service and support has been always timely. I get responses in less than 24 hours and as soon as 45 minutes for some requests that I post to the support page. My calls are clear on solid connections as they should be, and the bandwidth needed for the calls is less than 1Mbps from my experience using 4 phones in a remote office with a speed of 1.5 Mbps down and 0.5 Mbps up. It's a good service to have locally.

The system was dropping calls and it was sometimes hard to hear each party. I called and spoke w/Eric Nunez and explained the situation. He was extremely pleasant and asked me to email him some of the phone numbers and times of the calls so they could open a ticket. The system seems to be working much better and I was impressed that Eric sent me a personal follow-up email.

The team as a whole have been great to work with. I had some frustration with one team member that was not prepared at the time we had scheduled a call. Other than that, everyone has been great to work with. We look forward to our relationship

We just wanted to thank Lexi for her help and attention with helping us resolve a problem with our company phones. We had problems in the past but this time it all went very smoothly thanks to her dedication and attention to our request.

I called and spoke to support Rep. Lexi who advised me what to do to resolve my phone from ringing random calls at all sort of hours. She called it "bot calls" and advised me to reboot the system and step-by-step on how to reboot the phone. Afterwards I had no more random calls and its back to normal for the past few days... Thank you Lexi!

Nexogy is by far the worst company I have ever dealt with in my life. If anyone is looking for a new phone provider - RUN AWAY from nexogy. I don't know how those other reviews can even say 1 thing good about this company. They don't speak english, everyday I have a new problem and I am not kidding when I say EVERYDAY!
Everyday there are dropped calls, calls not being completed, phone numbers not working, can't transfer calls, auto attendants don't work or their entire system goes down. I have emails to prove the problems I have had and we have been with this company for about a year and I have over 1000 emails sent to Nexogy informing them of problems we are having.

VOIP provider with excelent service. Incidents, service request done in a few minutes with excelent customer care. 24/7 support available, bilingual and with great sense of humor. Hardware and software solutions for your company, Queue configuration, auto attendant, extensions, recordings, different caller ID's available to choose.
A administration portal for IT admins, a portal for supervisors, portal for employees all with different access levels.

If you are looking for a VOIP provider for your company, this is the one you need.

THEY ARE HORRIBLE. No one speaks English and if they speak Spanish they can't even hold a conversation with you because none of the employees knows anything. They are always trying to confirm something and just provide terrible customer service. The phone adapter broke and I have been unable to get a new one. I don't understand how they are still in business.

From beginning to end my conversation with Lexi was superb. She provided exceptional assistance and resolved the issue at hand. Lexi is a customer maniac and went above and beyond as she enlightened me on the second line app and how to utilize. Lexi is a keeper! Thanks, Lexi!

I want to give a special thanks to Lexi and Vanessa. They have helped me with all my requests in a professional and quick matter for this I am very grateful. They have a 10-star in customer service, they are very attentive and very nice. Thanks to them I can say I've had an excellent experience with Nexogy and my company is very happy to keep working with you.

Today I received a new Cisco IP phone and I called Nexogy to program it. First I was helped by Lexy and later by Jay Gonzalez. Both were very knowledgeable and patient, guiding me through the programming and resolving all my issues.

We had initial problems with Nexogy when we converted from analog to VOiP... they worked hard to resolve the problems. There were some frustrating issues that took longer than I thought they should have taken to fix - BUT, when you do a price comparison - no other provider comes anywhere close to Nexogy's monthly rate. And, switching to VOiP from AT&T analog saved us nearly $200 a month. After several months with Nexogy, the initial problems were resolved and now almost 3 years later, we couldn't be happier with Nexogy and our monthly savings!

Other than the issues we had to face with the phone system, Lexi was nothing but helpful throughout all of the troubleshooting. Helping me for hours at a time, through several lunch breaks and also before/after hours. She used her personal cell phone on numerous occasions to call me on her way to/from work to touch base w/ me on the phone status. She worked with me until after 10:30pm last week to finally get phones back on. She went above and beyond and saved me from changing companies at end of lease for sure! If it wasn't for her, Nexogy would have for sure lost a client.

We've been with Nexogy since 2008. The service and call quality are outstanding on every level, including technical support. We rarely have issues with the service but when we do, the technical support is always quick to troubleshoot and correct the issue.

We are very satisfied no only for the telephone service provided to our company but for the great customer service. Ms. Echevarria was very kind and helpful addressing our needs. She was able to explain clearly and answer questions regarding the subject matter. Thank you again for your excellent service,
Iveth Blount "

Lexi was very professional and took care of my issue. She followed up with resolution and I felt that she really cared. I always love getting Lexi as my support because she always does a really great job!

After making the switch to Nexogy, we had a ton of trouble with one of the new fax ATA devices. After going back and forth with technicians for over two weeks, Jay was able to resolve the issue in about ten minutes over the phone and now we can send AND receive faxes with our ATA connected machine. Great customer service!

Lexi was great over the phone. Any question I had she had answer to it and of not she will find it. Very helpful when it came to my login when I didn't understand it as well. Patiences is what she has. Thank you

Since we have opened this account with Nexogy they have been there step by step to help me with any issues through the portal thanks to Victor, Carlin or marlene and for technical support Lexi, Erick and Jay have given me some of the fastest and most helpful technical support for any of my issues or questions. This company has excellent customer support and i highly recommend using their services.

I have many accts. With AT&T, Comcast and others and Vanessa Echavarria is my favorite, because her customer service is really 100 points, she is really professional, nice and returns your calls fast and she is always ready to help you and solve the issue and you do not find a customer service like the one she provides, thank you Vanessa... all companies should have a person like her
My rating is five starts for her, not all your company

As always its a great experience working with Javier Mendo. As always he is great help when we have a major change to be made. I would recommend Nexogy as a hosted VOIP Solution to anyone looking for a great service with great customer service!

Whenever I have an issue with my fax or phone it is never a bother to contact Nexogy because they are always very kind and eager to solve your problems.

Excellent Customer Service & attitude we're working together for the last 3 years. We love to work directly with Brandon, this guy is great, Vanessa help us a lot too. A- overall.