nexogy

Since becoming a partner with Nexogy, the service and support we have rec'd has been OUTSTANDING. I have no hesitation in contacting them as I know my issue will be resolved to my satisfaction everytime.

Vanessa solved my call quality issue in a matter of minutes. Earlier she fixed a caller ID issue that plagued me for years. Very professional and highly efficient

Nexogy has set the bar very high! We have dealt with other services provides before, and none of them has provided such quick response and outstanding customer service!

ONE OF THE WORST VOIP PHONE SERVICES OUT THERE, AVOID!

At first (like 10 years ago) they were good, responsive, and fair. But their service has steadily declined over the years, and it has gotten to a place that is abysmal, to put it mildly.

Customer service is non-existent and when they do pick up the phone it's all attitude and no willingness to help at all. It's like they are doing you a favor.

Got charged $4/minute for some international calls!

STAY AWAY. TRUST ME.

Vanessa was extremely professional and handled my inquiry in a timely manner. I do appreciate all the help in handling my request.

Thank you for that!

They aren't very truthful, I have had there service almost 6 months. (the worst 6 months of phone service in the 30 years I have been in business. I started documenting phone issues in Aug, we have had phone problems 17 times. We can't evan foward our phones without calling and waisting 20 min or more on the phone with them. When we ask to unfoward they always screw something up, then the phone don't work, back to tech support. 12/05/12

Had a problem with my recording when phones on hold, messages was deleted
Vanessa sent me recording to listen to and she got the job done.
Great working with her

Have been a customer for just under a year and love the product and service. Had bad experiences with VOIP before but Nexogy has really changed my opinion. Highly reccomended.

Marlene is very knowledgeable and very attentive to the customers needs. She has a very positive and solution minded attitude that helps keep customer at ease when resolving problems.

Excellent attention every time we ask for support.
Special thanks to Erick Nunez who always responds actively and with great enthusiasm to all of our doubts and needs, always asap. Keep it up!

Vanessa Echevarria has been helping us with various issues and have always given us excellent customer service resolving each issue in a fast and professional way.

I have been very fortunate to get Jay more than once and I couldn't be happier!
He does a wonderful job and makes sure I am comfortable with what is happening.
Definitely an asset to Nexogy!

Prompt response. Good feedback and information from Brandon Reyes - on an aside I would ask that the call first go to the office line as I do not get great reception in the office. Thanks, Kosta

Really great product. The price is fantastic and saved us tons over ATT. The features are incredible and have really been a pleasant surprise. Highly recommended for both cost and value.

My customer service rep was really outstanding in dealing with my problem... was always available and helped me in all that he could. Thanks to him I was able to maintain a stable mind.

I am truly pleased to say that the service provided to me yesterday by Erick was superb! I can only say great things about the staff at Nexogy, as well as, their service. Jay is also wonderful!

Erick Nunez is the Man! The customer support for Nexogy is knowledgeable and reply to my service request tickets quickly. They always are very kind and make me feel like their only customer!

I was calling to know my billing account and reactive a line. She was very willing to assist me to solve all my question. I recommend her for your needs. Good job

Of all VOIP tested i am more than content with the service and particularly outstanding customer service. Embedded features will continue to give the tech savvy more choices of what to explore.

Went with Nexogy phones for new office. They assigned us a number which we published (signage, web site, business cards, mailers to hundreds of customers, etc) only to learn it was a long-distance number to our local clients. Nexogy refused responsibility. Cost us over $2000 to find new company, get new number, and correct everything. Told them to cancel our service. They continued to send us bills. Tried many times to reach them for help and resolution. Left voice mails and emails telling them we want our service cancelled and we will not pay any bills. We asked for reimbursement for our costs. We were promised calls back that didn't happen. Finally reached George Melendez, "Director of Customer Satisfaction" who sounds like way too nice of guy to work for a company like this. Told him we don't want to submit online reviews, contact BBB, or any of that. We simply need reimbursed for our costs due to their mistake and we will return phones and move on. He actually admitted that this was their mistake and stated he wanted to help but claimed his hands were tied. I told him he sounds like a good guy who needs to find a different place to work. He referred me to a Juan Canto, supposedly the CFO. Called and got a voice mail for "Spectrum Brands," but no Juan Canto. Shortly after that, we were sent to collections for not paying bills. If you value your business and your sanity, don't go with this company. The sales guy that sold us the phone service even severed his ties with Nexogy over this deal.

Jay. Gonzalez gave amazing customer services and was very helpful. He was able to help resolve all the problems we had. And was able to answer all my questions.
Nexogy is great. :)

Jay Gonzalez knows his stuff I would definitely recommend him. I had an issue which had to do with their servers and Jay was able to detect the issue and correct it quickly.

Marlene is always great!
With any issue we have had, she always has helped out very efficiently! She is kind and supportive, and has a lot of patience to get us through any problem we may have.