• nexogy

nexogy

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Overview

nexogy has a rating of 3.8 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system, and support team. nexogy ranks 7th among Telephone sites.

  • Service
    11
  • Value
    9
  • Quality
    9
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How would you rate nexogy?
Top Positive Review

“Very reliable and high quality”

Carlos M.
2/7/15

Very reliable and high quality. Nexogy is one step ahead providing the most advanced technology. Great service. Always trying to help you be more efficient with value added products. Staff is super attentive and responsive.

Top Critical Review

“The worst service ever stay away”

Matheos M.
4/15/20

This was the worst experience by far... rude customer service you get charge spikes out of nowhere and the new company machines that they bright are so bad the phone calls don't go through... I believe they are probably not doing very well... avoid

Reviews (220)

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Reviews that mention popular keywords

customer service (64)
Thumbnail of user mariab89
Florida
1 review
3 helpful votes
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January 15th, 2016
Verified purchase

WE AT CYMA RECEIVED AN EXCELLENT SERVICE FROM MS. VANESSA
ECHEVARRIA. THANKS!

WE REQUESTED COPY OF OUR DEC. 2015 INVOICE AND WAS SENT TO US BY VANESSA IN A BLINK.

Thumbnail of user annaw103
Florida
1 review
0 helpful votes
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June 2nd, 2017

The patience and pleasant attitude displayed in assisting my needs in creating virtual voice mail for after business hours and holidays.

Thumbnail of user jamiec69
New Jersey
1 review
0 helpful votes
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October 26th, 2016

Lexie and Vanessa were very helpful in resolving my issues with my server. Thanks again and keep up the great work!

Thumbnail of user paolar4
Colombia
1 review
2 helpful votes
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February 21st, 2016
Verified purchase

Vanessa Echevarria and all Nexogy tema gives a quick and satisfactory answer o solution to most of our requirements. Thanks.

Thumbnail of user estherv2
New Jersey
1 review
0 helpful votes
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August 12th, 2016

Joctanis (Jay) Gonzalez is the best technical support agent at Nexogy. He is courteous, knowledgeable, a troubleshooter who always gets the job done.

Thumbnail of user joses78
Florida
1 review
0 helpful votes
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May 29th, 2016
Verified purchase

Very professional and friendly support from all the Nexogy Team. One of the many reasons I love the Company.

Thumbnail of user raulh13
New Jersey
1 review
0 helpful votes
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May 11th, 2016
Verified purchase

Nexogy answered my request promptly and when the issue was effectively resolved, it communicated the resolution of the problem.

Thumbnail of user johnnam1
Florida
1 review
1 helpful vote
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April 25th, 2014

This is a great VoIP company. They offer a variety of services and their customer support is always helpful

Thumbnail of user marcusa17
Washington
1 review
0 helpful votes
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November 19th, 2016
Verified purchase

Finally got it right. After three months I finally got a representative who seems to have fixed the problem.

Thumbnail of user aprild33
Florida
1 review
1 helpful vote
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March 3rd, 2017

If you have any issues ask for them. They know what they are doing and ALWAYS get the issue fixed. They both should get a raise and a promotion.

Thumbnail of user charlesb127
Florida
1 review
0 helpful votes
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April 8th, 2016
Verified purchase

Erick Nunez did a good job solving our internal caller ID problems. He was very persistent until it was fixed. Thanks Erick!

Thumbnail of user matthewm106
Florida
1 review
1 helpful vote
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February 26th, 2016
Verified purchase

Switched equipment out and so far the only issues we have had were rectified fairly quickly. So far so good.

Thumbnail of user jodyv4
Florida
1 review
0 helpful votes
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April 30th, 2016
Verified purchase

Our issues are always resolved immediately and staff in all departments are always extremely motivated and helpful. It's refreshing.

Thumbnail of user abbya10
Florida
1 review
0 helpful votes
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June 2nd, 2016

After being on the phone all day, Jay Gonzalez helped me solve my problem in 5 minutes. He was extremely helpful!

Thumbnail of user flaviao
Florida
1 review
1 helpful vote
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March 6th, 2016
Verified purchase

I always handle all my inquiries with Lexi Aguirre and I can only describe her as exceptional employee!

Thumbnail of user davidp209
Florida
1 review
3 helpful votes
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March 4th, 2016
Verified purchase

Jay quickly addreseed the request and gave precise and detailed instructions. Great overall service.

Thumbnail of user nadiak10
Florida
1 review
1 helpful vote
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March 7th, 2016
Verified purchase

Vanessa Echevarria, fixed the problem very quick.
She was very helpful & professional.
Thank you for quick responses & excellent Customer service!

Thumbnail of user roanw1
France
15 reviews
9 helpful votes
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October 18th, 2020

Everything was installed on time. Service at height. I recommend it this website becouse it work well and I like it

Thumbnail of user rodrigov2
New York
1 review
2 helpful votes
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November 2nd, 2014
Verified purchase

I think Nexogy is the perfect solution for my business, I feel I'm getting a really high quality phone service for a very reasonable price.

Thumbnail of user eslym
Florida
1 review
1 helpful vote
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March 13th, 2016
Verified purchase

Lexi was great to work with. Was very prompt and took ownership of the issue. I was very satisfied with the service.

Thumbnail of user jordanr30
Florida
1 review
7 helpful votes
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February 8th, 2016
Verified purchase

Lexi is top-notch. No matter what it is she figures it out and does what she can to make it work. Thanks Lexi!

Thumbnail of user terryz2
Virginia
1 review
0 helpful votes
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April 9th, 2016
Verified purchase

Lexi was great and followed through on my issue. She was very knowledgeable and went above and beyond.

She was great!

Thumbnail of user lydiar9
Florida
1 review
0 helpful votes
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September 24th, 2016
Verified purchase

I always have a great experience with Lexi. She is great and always very helpful with a great attitude.

Thumbnail of user anthonyn32
Florida
1 review
0 helpful votes
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August 17th, 2016
Verified purchase

Requested the above change to marlene cabrera who responded almost immediately with confirmaition it had been organised

Thumbnail of user nadiah14
Florida
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Every Rep. I've spoken to has been nothing but friendly with a willing spirit! Eric, Brandon and Lexi are great representatives for Nexogy.

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From the business

Founded in April 1999, as an integrated voice and data company, nexogy provides telephony services and Ultra-High Speed WiMax internet to thousands of customers including inter-exchange carriers, Internet service providers, individuals and corporate customers with an emphasis on small to medium-sized businesses

Company Representative

Thumbnail of user carlosl18
carlos l.
COO
Felipe Lahrssen founded LD TeleCom in March of 1999 and has served as President and CEO since its inception. Prior to joining LD TeleCom, Mr. Lahrssen served as Senior Business Developer for Technology Applications at StarCom Communications, which was later sold to Globaltron Communications. Mr. Lahrssen has over 15 years of experience in computer and next generation telecommunication’s VoIP Applications including enterprise solutions, carrier products, broadband and, wireless products. At StarCom he architected and managed the development of a wide range of VoIP products. His expertise includes hardware and software management, architecture of high performance Voice Applications, and design for Global Enterprise Voice Solutions (GEVS), pioneering the Network-Based Enhanced Voice service applications for the enterprise. Lahrssen is an industry fan, follower and advocate — staying ahead of the latest telecommunications trends and technologies. Lahrssen specializes in architecting customized VoIP applications. He helps businesses navigate the move to a hosted PBX solution, with background in the inner workings of Nexogy’s most advanced technologies.

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