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nexogy Reviews Summary
nexogy has a rating of 3.8 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 6th among Telephone sites.
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I was calling to know my billing account and reactive a line. She was very willing to assist me to solve all my question. I recommend her for your needs. Good job
I always have a great experience with Lexi. She is great and always very helpful with a great attitude.
Lexy es una persona bien calificaca, sabe lo que esta haciendo, me guío atravez de procesos que eran complicados para mi haciendolos ver cencillos y lo mejor de todo es que lo hizo en español comunicandose claramente con varios de mis empleados que no dominan muy bien el ingles,
Gracias por tener a Lexy en su equipo de soporte al cliente.
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Wonderful experience with nexogy that
Took care of some problems I didn't think it was possible
Vanessa Echevarria really helped us out as we were in a bind. We had been trying since early in the afternoon to forward calls from our Tampa location to our Miami location. She stepped in and took control of the situation and got it done. I commend her highly for her effort and skill.
Whenever I have an issue with my fax or phone it is never a bother to contact Nexogy because they are always very kind and eager to solve your problems.
I have been very fortunate to get Jay more than once and I couldn't be happier!
He does a wonderful job and makes sure I am comfortable with what is happening.
Definitely an asset to Nexogy!
Requested the above change to marlene cabrera who responded almost immediately with confirmaition it had been organised
Joctanis (Jay) Gonzalez is the best technical support agent at Nexogy. He is courteous, knowledgeable, a troubleshooter who always gets the job done.
It had been 2 years since I first recorded the outgoing greeting on our phones. Just recently, our firm name changed and I had to record a new greeting but had forgotten how to do so. I reached out to Vanessa Echevarria at Nexogy for help. Vanessa responded to me within 30 minutes, provided clear and concise instructions and not only followed up with me, but tested the system for me. I couldn't have asked for better service. Thank you.
Vanessa was so helpful, patient and friendly. Thank you!
Vanessa provided our company the best customer service by personally taken charge of out situation and advising us in how to proceed.
Thank you Vane for all your efforts and help.
Alejandra Rodriguez
I AM CrossFit
I called and spoke to support Rep. Lexi who advised me what to do to resolve my phone from ringing random calls at all sort of hours. She called it "bot calls" and advised me to reboot the system and step-by-step on how to reboot the phone. Afterwards I had no more random calls and its back to normal for the past few days... Thank you Lexi!
I worked today again with Marlene Cabrera. Excellent experience. She is always customer focused.
Marlene is very knowledgeable and very attentive to the customers needs. She has a very positive and solution minded attitude that helps keep customer at ease when resolving problems.
Jay. Gonzalez gave amazing customer services and was very helpful. He was able to help resolve all the problems we had. And was able to answer all my questions.
Nexogy is great. :)
Today I received a new Cisco IP phone and I called Nexogy to program it. First I was helped by Lexy and later by Jay Gonzalez. Both were very knowledgeable and patient, guiding me through the programming and resolving all my issues.
From the business
Founded in April 1999, as an integrated voice and data company, nexogy provides telephony services and Ultra-High Speed WiMax internet to thousands of customers including inter-exchange carriers, Internet service providers, individuals and corporate customers with an emphasis on small to medium-sized businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members