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GetHumanReviews 295

3.3
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GetHuman Reviews Summary

The company's reputation reflects a mix of appreciation and frustration among customers. Many users commend its ability to facilitate connections with customer service, often leading to quicker resolutions than direct attempts. However, significant concerns arise regarding service delays, misleading communications, and instances where customers felt scammed or misled. Additionally, the lack of direct support options for GetHuman itself contributes to dissatisfaction. Overall, while the service shows promise in alleviating customer service hurdles, persistent issues with reliability and transparency hinder its effectiveness and user trust.

This summary is generated by AI, based on text from customer reviews

service
28
value
23
shipping
4
returns
5
quality
19
Panama
1 review
0 helpful votes
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Waste of time
February 15, 2024

I was trying to reserve a flight with them, You have to share all your security information before they give you an answer.

Date of experience: February 15, 2024
New York
1 review
4 helpful votes
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It was not Delta, just pretended to be. Said my flight had gone up $200 but the extra $200 was not charged to Delta but to a travel agency. The man, Vin, had an Indian accent. My Visa targeted it as fraud. I will not use them again even though it is frustrating not to be able to reach a live and competent person at most airlines these days..

Date of experience: September 6, 2023
Michigan
1 review
0 helpful votes
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I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Date of experience: April 7, 2023
India
1 review
1 helpful vote
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My whatsapp account has been baneed turn it please sir review my whatsapp account my whatsapp number is *******258

Date of experience: March 30, 2023
Florida
1 review
1 helpful vote
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I was having problems with my direct express card, I was trying to get a hold of them as to why my card was denied, well I called direct express lots of times but they had high calls and kept hanging up. Gethuman really helped fast. I don't know what they did but they got my card working. Thanks gethuman I got you guys for future references you rock!

Date of experience: March 2, 2023
New York
1 review
0 helpful votes
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Useless for IRS
January 22, 2023

Literally useless. Just call yourself and be less annoyed. Two hours after my problem was solved by myself I got a text from gethuman that the IRS closed. Wish I did not send my info to them.

Date of experience: January 22, 2023
Washington
1 review
0 helpful votes
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Pointless
December 3, 2022

I thought I was using a tool that would actually reach out and figure a solution to my problem of simply trying to delete twitter. Basically it just tells you to call them and figure it out yourself and then go back to the site and tell everyone how it went! Stupid! Waste of time!

Date of experience: December 3, 2022
New Jersey
2 reviews
0 helpful votes
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Excellent Company
November 16, 2022

NJ EZPASS is the worst agency to try to contact (NY, PA & DE are excellent in comparison). My daughter and I were trying to get through to simply make one request…I tried mailing a letter and that did t work so we tried calling….has anyone ever tried calling Ezpass NJ? I called every single day for a week for over an hour and then decided to research and discovered a service you MUST try…it's called "GETHUMAN". It's a free website that basically waits on hold for you and calls you the second someone answers — So after three days of having this service be "on hold" for me and 7 1/2 hour wait — you read that correctly — 7 1/2 hours…I finally got someone on the line and resolved the issue! #gethuman rocks!

Date of experience: November 16, 2022
California
1 review
0 helpful votes
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GetHuman is a scam
November 8, 2022

Get human is the worst service, don't get tricked. I waited for 35 min and ended up ending the call.

Date of experience: November 8, 2022
Alabama
1 review
0 helpful votes
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BOOKMARK this site.
I called the support group to upgrade my service to include the hotspot. The tech named Nina told me they didn't have that service but I knew they did and advised her I had hotspot the whole time other than this billing period. I had used some of the reward points that didn't include it. I asked her to put me on that plan and was met with more resistance. After several minutes, she finally agreed to look at that particular plan and changed it. During the payment process, she asked if I had other properties. I felt that information is personal and it seemed very suspicious but she kept insisting that it's required. I told her no and advised she's asking personal information I didn't feel comfortable about. I'm ******** to start with and it was extremely difficult to cooperate with her. She seemed to retaliate by asking me to repeat information multiple times on multiple occasions. She even asked me to speak very slowly and spell each word. NO customer deserves that kind of treatment.

Date of experience: November 5, 2022
Germany
5 reviews
7 helpful votes
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Got a callback
January 15, 2023
Updated review

Not bad. I've got a callback that I was waiting for a long time. When I say "for a long time" I mean it. I was trying to call one company for two weeks and I had no luck. It took GetHuman a day to get a person for me. Thanks for the service, it was useful.

Date of experience: November 5, 2022

Useless
October 31, 2022
Previous review

Bought a trial and it was useless. Would not recommend to anyone as there are lots of other sites with much more pleasant service.

Date of experience: October 31, 2022
Massachusetts
1 review
0 helpful votes
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As written on my Facebook page -
Great site for contacting companies
Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than trying to find them yourself
https://gethuman.com/

Date of experience: September 6, 2022
India
1 review
0 helpful votes
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Large Take loan app customer care number ++++
large Take loan app customer care number ++++
large Take loan app customer care number ++++

Date of experience: September 2, 2022
New Jersey
1 review
0 helpful votes
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Used to be good
August 10, 2022

I have used Get Human for many years. Even after they changed the format and tried to charge it was helpful. Now it is totally useless. Don't even bother!

Date of experience: August 10, 2022
Michigan
1 review
3 helpful votes
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It usually is! I had them connect to Tracfone CS as it's very difficult to get through & it said wait time was 21 minutes which went to 6 minutes & never moved after an hour. While waiting I decided to look at reviews which brought me here(thank you sitejabber!) & from the few I read, 21 minutes seems to apply to all calls which I'm now sure is to get you to try out that JustAnswer which I almost did, but after reading these reviews knew it was just another scam to take advantage of people that need help.

Date of experience: August 6, 2022
Indiana
1 review
2 helpful votes
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Waste of Time
June 22, 2022

Would not recommend. I was looking for a phone number for United and did a Google search. What I thought was a United number was actually GetHuman. First call ended up hanging up on me but the second went through. The guy trying to help was trying to book my flight and had the right days but then never asked me for departure times, which seemed really odd. Then he tells me the price and it's $200 more than what I was looking at online. He asked if I wanted to book the flight and I told him no because I can buy it cheaper. Then he tells me that the flight I was looking at is sold out. It wasn't. There were 59 open seats on the flight. Then he wanted me to provide my phone number and email to verify my account. I gave him that info but then he wanted my password. I said you have enough info to verify my account and told him I would not provide my password. He hung up on me. This service is a scam.

Date of experience: June 22, 2022
North Carolina
5 reviews
5 helpful votes
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Not human
May 29, 2022

Cloud chat, not helpful, redirected to JustAnswer for $1, Don't do it. It is a trap. I have experience with Just Answer $600 later—and without being serviced. Find another way,

Date of experience: May 29, 2022
Florida
2 reviews
0 helpful votes
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Countless attempts to use them result in "GetHuman ran into a problem getting a rep for you." Then it wants you to call them directly! What a waste of my time. And, get this, there is no way to send a question or chat or ask a question, etc., of GetHuman. Ironic that the firm who wants to help you talk to a real person has no way for you to reach them even by chat/email.

Date of experience: May 10, 2022
Turkey
1 review
1 helpful vote
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Definitely Bad
April 30, 2022

Not recommended at all. I have paid for the trial luckily and i had the worst experience ever.
They answered only for once saying " We are checking your Issue"

Date of experience: April 30, 2022
Arkansas
3 reviews
7 helpful votes
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Horrible!
April 26, 2022

I was looking for a number for American Airlines at 7:30 CST, The website said use get human, they said 21 minutes someone will call you back! Four and a half hours later they call back AT MIDNIGHT! I am in the bed asleep at Midnight! What was the point of saying 21 minutes? I will never use this service again!

Date of experience: April 26, 2022

About the Business

Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than ever.