nexogy

Lexi has responded quickly and effectively to every problem I've had. She has honestly made my troubleshooting experiences easy and stress free. I look forward to problem solving with her!

Hello Federica,

I trust you are well, Transolve Global is a new client for Nexogy, and I have been blessed to having worked with Ms. Marlene Cabera over the last several days. Too many times, we miss out on the opportunity to commend someone, but some find the time to always complain about people, only focusing on the bad and never the good.

As mentioned, we miss out sometimes on taking the time, a short few minutes, to recognize outstanding performance in customer appreciation, service, follow up, and above all, patience with customer that is not the brightest bulb on the tree when it comes to new technology. Ms., Cabera is what every company needs, a valuable asset to both your organization and mine. The first voice that the customer hears when he/she calls in with issues, the calming voice as she walks you through what needs to be done, never condescending, always understanding that not everyone has the technical ability to set up the system and being operational.

Nexogy is very fortunate to have Ms. Cabera on the front line of your operation, she is a pleasure to work with, always pleasant with a warm greeting and a happy goodbye.

Respectfully,

Malcolm Bermingham
VP – Operations & Sales USA

Thank you for resolving the issues with our server within 24hours. We appreciate your promptness and keeping us in the loop with the status of the work being completed.

I have Joctanis Gonzalez (Jay) supporting us for over three days resolving a very complex situation with the configuration of Emergency Phones, and this guy is OUSTANDING on his service.
I really very appreciate Jay and Nexogy's support for whatever issues we have.
I highly recommend this company and their Support team!

Lexi helped train our staff and get our new phone system up and running to be more streamline! She was always available to answer questions and responded quickly to questions via email as well!

I want to say thank you to Vanessa Echevarria for her assistance and professionalism.
High level customer service skills. A+ overall. Thank you again!

I have been a customer for more than 6 years. Excellent staff and excellent service. Latest equipment and most flexible contracts. Very fair pricing and THEY DO DELIVER!

Lexi goes above and beyond to thoroughly listen to my needs and provides a super quick resolution! She's friendly and great to work with. Thanks Lexi!

Today, our phones and internet service were "down". After spending most of the day trying to determine the issue, we were told that our services were shut off due to "non-payment". Since we are setup for automatic payment, I immediately called out credit card company to see what the issue was... and there was no issue. My credit card company sat on hold with NEXOGY for 25+ minutes to speak with them. I hung up and got in line as well, and after an incredibly long time, I spoke with Brandon who reiterated that we had not paid our bill, and our credit card had been declined. I asked for the message they received when declined so I could go back to my credit card company. After being placed on hold again, I was told that NEXOGY had an "Error in Authentication" on NEXOGY's system, and that there was no problem on our end. They simply said they were sorry, and we had to re-enter our credit card into their system because all cards that were in their system over one year had the same problem. Nobody at NEXOGY really cared that our systems were down literally all day, but they had no problems just shutting us off without warning, and pointing their fingers at us repeatedly until they discovered the problem was on their end. We are forced to go back to Comcast/X-Finity (Never thought I would say that) as soon as we possibly can. If you are thinking about switching to NEXOGY, think twice. I would like to think that not all NEXOGY experience the problems we have (and there have been several other issues), but I can only share our experience.

I don't have anything to say but good things about Lexi, excellent customer sevice, always there and quick to response to anything, willing to help and resolve the issue anytime I call.

We love nexogy as our phone company, we are clients since 8 years, and would never go back to comcast.
Much lower rates here!

Ever since we switched from other provider, we have had many bumpy roads, but must say that the tech support team is excellent

I had a wonderful customer service with Nexogy today. Erick was friendly and extremely helpful. He solved my problem quickly and efficiently.

She walked me through changing my greeting and dial directory. She was very clear & patient. Thanks so much!

Great product and customer service. Love the add on features which really helps maximize the efficiency of my business.

Jay Gonzalez helped us to solve the problem right away. Very professional and knowledgeable. Thank you Jay.

Vanessa was excellent with her customer service skills and really put in effort to assist us with our request in the best way possible.

Lexi again Thanks for helping us solve the problem. For having such a great attitude.
Always explaining what we need to do very clear.

Lexi is polite, very smart and a pleasure to work with. Quite frankly she's fantastic. And I don't give praise easily.

As usual, Marlene takes good care of me, she knows the system inside and out. She is a keepper.
Thanks.

I HAVE BEEN WORKING WITH LEXI AGUIRRE AT (Nexogy) ON ALL OF OUR TECHNICAL ISSUES REGARDING OUR PHONE SERVICE AND SHE HAS BEEN ALWAYS VERY HELPFULL AND PROFESSIONALY RESSOLVES THE ISSUES INSTANTLY. WE HAVE HAD EXCELENT CUSTOMER SERVICES FROM HER. VERY PLEASE TO HAVE CHOSEN NEXOGY AS OUR PHONE SERVICE PROVIDERS. THANKS. KEEP IT UP!

Vanessa Echevarria was very helpful, courtesy and quick in analyzing my phone issue and fixing the problem. Great job!

VANESSA TOOK THE TIME TO GO OUT OF HER WAY AND FIGURE OUT WHAT THE ISSUE WAS WITH MY EXTENSION. SHE MADE SURE MY PROBLEM WAS RESOLVED BEFORE HANGING UP.