I always handle all my inquiries with Lexi Aguirre and I can only describe her as exceptional employee!
Jay quickly addreseed the request and gave precise and detailed instructions. Great overall service.
Vanessa Echevarria, fixed the problem very quick.
She was very helpful & professional.
Thank you for quick responses & excellent Customer service!
I think Nexogy is the perfect solution for my business, I feel I'm getting a really high quality phone service for a very reasonable price.
Lexi was great to work with. Was very prompt and took ownership of the issue. I was very satisfied with the service.
Lexi is top-notch. No matter what it is she figures it out and does what she can to make it work. Thanks Lexi!
I always have a great experience with Lexi. She is great and always very helpful with a great attitude.
Lexi was great and followed through on my issue. She was very knowledgeable and went above and beyond.
She was great!
Every Rep. I've spoken to has been nothing but friendly with a willing spirit! Eric, Brandon and Lexi are great representatives for Nexogy.
Requested the above change to marlene cabrera who responded almost immediately with confirmaition it had been organised
We had to re-set the Phones at our Office and Erick Nunez walked us, step-by-step until we were able to achieve the goal. Excellent Cooperation!
Over the last years Nexogy has provided to us at Smartel, scalability, positive business solutions plus exceptional tecnical support.
The service is awesome! I have been with Nexogy for over 6 years and I could not be happier!
THE CALLER I.D. NAMES WERE NOT SHOWING AND ALSO INCOMING CALLS NOT WORKING VANESSA AND LEXY DID A GREAT JOB IN FIXING THIS VERY QUICKLY
We just recently changed from AT&T ( after 14 years) to NEXOGY, great service, great support. Highly recomended
Excellent Customer Service & attitude we work together for 2 days and all phones are working really good the Team is Great...
We had some phone programming issues at our medical clinic, and after some miscommunication and a few bumpy dialogs; Nexogy still hung in there and made things right. They finally got the requested programming properly implemented, hurray!
Be aware if you send an e-mail to *******@nexogy.com they will not receive the e-mail unless you sign up to this zendesk support portal. Once you get over this mild but somewhat mild but unexpected hurdle their response through e-mail is typically proactive, and very quick.
I also had an issue with a bad Cisco 7940 handset (DOA) and Leo at sales was very proactive and sent me an RMA shipping sticker (PDF format) through e-mail within the very same day of our conversation. I was also shocked when we received a new replacement within two days of my conversation with Leo. As soon as I called Nexogy back, to reconfigure the new unit; Erick handled the reprogramming of the Cisco 7940 in a matter of 10 minutes on the phone with him while walking me through a few steps. Now that was a quick config! Thanks Erick.
Erick, also thank you for having hung in there even after I was not so nice while trying to express my frustration to you. Through it all, you hung in there and came through for us with flying colors. Thanks for pulling through, thanks for your persistence and and thanks for turning my dissatisfaction into extreme satisfaction:-).
Only reason why I've put 4 stars to Service and Quality is that this is VOIP technology and sometimes it is difficult to know whether dropped calls and chopped voice is caused by our broadband provider, a cell phone user at the other end or whether it could be potentially issues at Nexogy's end. Value for this service is definitely 5 stars.
I had a problem with ID caller and they resolved very fast. I'm very satisfied.
Overview
nexogy has a rating of 3.8 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 8th among Telephone sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Carlos Lahrssen
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