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nexogy has a rating of 3.8 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system, and support team. nexogy ranks 7th among Telephone sites.
Very reliable and high quality. Nexogy is one step ahead providing the most advanced technology. Great service. Always trying to help you be more efficient with value added products. Staff is super attentive and responsive.
This was the worst experience by far... rude customer service you get charge spikes out of nowhere and the new company machines that they bright are so bad the phone calls don't go through... I believe they are probably not doing very well... avoid
Vanessa Echevarria goes above and beyond in assisting our company whenever we need prompt attention. Would highly recommend Nexogy!
Joctanis Gonzalez is excellent and very professional, he helps me a lot to solve the problems that arise in our company.
We had to re-set the Phones at our Office and Erick Nunez walked us, step-by-step until we were able to achieve the goal. Excellent Cooperation!
Over the last years Nexogy has provided to us at Smartel, scalability, positive business solutions plus exceptional tecnical support.
The service is awesome! I have been with Nexogy for over 6 years and I could not be happier!
THE CALLER I.D. NAMES WERE NOT SHOWING AND ALSO INCOMING CALLS NOT WORKING VANESSA AND LEXY DID A GREAT JOB IN FIXING THIS VERY QUICKLY
Excellent Customer Service & attitude we work together for 2 days and all phones are working really good the Team is Great...
We had some phone programming issues at our medical clinic, and after some miscommunication and a few bumpy dialogs; Nexogy still hung in there and made things right. They finally got the requested programming properly implemented, hurray!
Be aware if you send an e-mail to *******@nexogy.com they will not receive the e-mail unless you sign up to this zendesk support portal. Once you get over this mild but somewhat mild but unexpected hurdle their response through e-mail is typically proactive, and very quick.
I also had an issue with a bad Cisco 7940 handset (DOA) and Leo at sales was very proactive and sent me an RMA shipping sticker (PDF format) through e-mail within the very same day of our conversation. I was also shocked when we received a new replacement within two days of my conversation with Leo. As soon as I called Nexogy back, to reconfigure the new unit; Erick handled the reprogramming of the Cisco 7940 in a matter of 10 minutes on the phone with him while walking me through a few steps. Now that was a quick config! Thanks Erick.
Erick, also thank you for having hung in there even after I was not so nice while trying to express my frustration to you. Through it all, you hung in there and came through for us with flying colors. Thanks for pulling through, thanks for your persistence and and thanks for turning my dissatisfaction into extreme satisfaction:-).
Only reason why I've put 4 stars to Service and Quality is that this is VOIP technology and sometimes it is difficult to know whether dropped calls and chopped voice is caused by our broadband provider, a cell phone user at the other end or whether it could be potentially issues at Nexogy's end. Value for this service is definitely 5 stars.
I had a problem with ID caller and they resolved very fast. I'm very satisfied.
Our office is always satisfied with how quickly our issues are resolved!
4 Years with Nexogy and we are happy with them, quality, price and premium customer service.
Excellent customer service. From 1 to 10, I'm giving a 10.
ALSO 99.9% OF THE TIME HE IS THE PERSON THAT ANSWERS THE PHONE, THAT IS WHY I ASKED HIM IF HE IS THE ONLY PERSON WORKING IN THAT ORGANIZATION!
Vanessa: Is quick to help. We truly appreciate her help.
Vanessa took on my case and actually fixed everything finally! Thank you
Jay Gonzalez did a great job for us today. Good communicator. Thanks!
All my issues are resolved immediately great customer service!
Vanessa was really good and help us out all the way to solving our problem.
Very grateful for the wonderful assistance given today!
Erick and Leonardo helped us with our issue. Very fast response. Thanks!
Vanessa was so helpful, patient and friendly. Thank you!
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Founded in April 1999, as an integrated voice and data company, nexogy provides telephony services and Ultra-High Speed WiMax internet to thousands of customers including inter-exchange carriers, Internet service providers, individuals and corporate customers with an emphasis on small to medium-sized businesses
Ed,
I truly appreciate your comment.
Thank you very much.
Carlos Lahrssen
President & CEO